The 5.3 cu. ft. top load washer by Whirlpool is energy star qualified and is a very popular washing machine. Features include adaptive wash cycle that adapts to the size and dirtiness of the clothes, 26 cycle options, load sensing technology, and an exclusive 'ColorLast' wash cycle option. Overall, this washing machine is quite popular and has high reviews. The rare negative review mention durability and agitating clothes.
Overall Score: 9.4/10
Customer Satisfaction: 9.5/10
Price Value: 8.5/10
Cleaning Power: 8.5/10
Energy Efficiency: 8.6/10
Whirlpool WTW8500DW Washer Customer Reviews
I've had this washer for two weeks and have used every load size and mix of materials. It's w...
I've had this washer for two weeks and have used every load size and mix of materials. It's wonderful to not have to worry about load size or having the old agitators beat the clothes instead of washing them. The quietness is a treat. This more than exceeds my expectations. There isn't anything bad about this washer. The best I've ever had in my 74 years.
I love how easy it is to your sis all the different options for different types of laundry and it's huge!!!! [This review was collected as part of a promotion.]
Love the washer!
Bought this as a treat for yself and was not disappointed. It will take anything you can through at it. I'm 5'5" and can barely reach the bottom of the drum! [This review was collected as part of a promotion.]
We've had our washer a few weeks and have been pleased with it thus far. It is very easy to use and is a good teammate to our Whirlpool dryer. So far so good. [This review was collected as part of a promotion.]
So far, fantastic. This is a quite machine that is able to take care of big loads. It is quiet, looks good, and provides real results. I am very pleased. [This review was collected as part of a promotion.]
The perfect wash..every time
The best washing machine I have ever owned. Super large capacity can handle just about any size load...comforters, etc. Intelligent controls and steam function produce perfectly clean fabrics every time. I highly recommend this washer. [This review was collected as part of a promotion.]
I previously had a front load machine (different make) and was so disappointed with its spin cycle that when it broke I decided to buy a top load machine. What a difference!!! It washes beautifully, spins without a hitch, and I'm very happy with it. One thing all should know, the drum is large, so large I have a little bit of trouble reaching small items on the bottom. No complaints at all. [This review was collected as part of a promotion.]
Had it couple of months now and it has been totally well worth the purchase. PROs: Easy to program, easy to use, can fit our KING Size comforter with ease. CONS: The only con is my wife can't always reach the clothes at the bottom it is so deep. [This review was collected as part of a promotion.]
The low profile agitator and the extra large drum provides plenty of room for extra large loads. Being small of stature requires use of a stool to reach the bottom of the drum, but the washer is wonderful. Individual selections provide custom settings that are saved load after load. Love it! [This review was collected as part of a promotion.]
I've only had the washer a little over a month. I like the extra features. There is a slightly steep learning curve but I am getting the hang of it. I enjoy doing laundry with the new machine. It is quiet and efficient. [This review was collected as part of a promotion.]
Fantastic family washer!
This washer does a fantastic job and holds a ton of clothes! The navigation on the controls is easy to use and navigate. We love how great of a job it does with all types of items! [This review was collected as part of a promotion.]
This washer looks terrific in the area that my former Samsung (made in China) front loader. Totally pleased with it;s performance. [This review was collected as part of a promotion.]
purchased 4/17 to replace a front loader washer. It is very quiet and not complicated to use. [This review was collected as part of a promotion.]
We have had our new washer for about 1 week, so far very pleased. Delivery and placement by Home...
We have had our new washer for about 1 week, so far very pleased. Delivery and placement by Home Depot was very professional and helpful. Installation was straight forward. We upgraded to the stainless steel water hoses, and took extra time to make sure the machine was perfectly balanced (based on advice from previous users). The results, very nice. The machine has performed flawlessly. Would highly recommend. We had 2005 vintage Whirlpool Gold units, and they feel like Black and White TV compared to a 4K Flat Panel in illustration. We are hopeful also to experience energy savings with our new washer.
Large Loads - NO Problem
I have a family of 5 at home. We all wear adult sized clothing. I can't believe how much clothes this washer fits. What was an extra large load with my old washer is now a medium sized load in this washer. It also cleans great. No soap or softener residue left behind. My clothes feel softer. [This review was collected as part of a promotion.]
This washer replaced a 12 year old GE washer. I really love this washer. I had read the previou...
This washer replaced a 12 year old GE washer. I really love this washer. I had read the previous reviews about not enough water to wash. This is not a problem for me. True the machine weighs your clothing and decides the water amount. But if you want more water all you have to do is select bulky and deep water. Our clothes have come out clean. Some of the cycles are a little noisey but these are mostly the ones where the water is being pushed out. But this machine for the most part is quiet. It is in our basement and we have to really listen in order to hear if it is still on. I love the fact that it is so deep. We can wash almost all our dirty clothes at once. We use this machine almost every day, and we have not had any problems.
I bought this machine about a month ago. I am a mom with 4 kids, 2 dogs and a husband... needless to say, we go through alot of laundry. It is very easy to use and holds alot of clothes. I am able to wash my king size comforter. It did take a few loads to get use to less water, but I absolutely love it! [This review was collected as part of a promotion.]
Love my new washer!
Love my new washer! It has the 5.3 large capacity tub which is awesome. It washes much better than my old frontload washer and clothes are cleaner too. It is very easy to use. My only suggestion would be that the end beep be a little louder since I usually have the laundryroom door closed and don't always hear the beep. [This review was collected as part of a promotion.]
BEST WASHER EVER!!!
We bought this washing machine about a month ago and LOVE it!! Short of folding and putting away, there isn't much this machine doesn't do! The drum is HUGE, allowing this family laundry list to go from 4 loads a day to 1, maybe 2! Its also a VERY quiet machine. I can run it while kids are sleeping!!! The only down side for me is reaching the bottom of the drum to get clothes out. I am only 5'3" and its difficult without a step stool. [This review was collected as part of a promotion.]
I replaced my front load LG with this washer. I had to clean dog hair and moisture from the LG af...
I replaced my front load LG with this washer. I had to clean dog hair and moisture from the LG after every use, and drain and clean the lint trap before it leaked on my floor (monthly?). I like this washer because it eliminates all this. The new washer is so big it cuts my washing from 6 loads to 3. I am 5'2" and can touch the bottom. The matching drying is wonderfully big, leaving clothes less wrinkled after sitting overnight. The steam feature on the dryer is great for freshening my king size down comforter. I have had the pair for about a month so I can't speak as to reliability. However, the LG rusted under the soap dispenser in about a year. My 2 sisters both have had Whirlpool washers and dryers for several years, and they both like theirs.
Great capacity and features
I bought this about a month ago and love it. I had a front load, from a different manufacturer, that gave me a lot of problems. This machine is fantastic! [This review was collected as part of a promotion.]
Very nice machine, cool features
Bought this appliance to replace my old washer. Very impressed with the new technology. [This review was collected as part of a promotion.]
love it, only so deep I had to buy a pick up claw to reach the socks and stuff in the bottom. cu...
love it, only so deep I had to buy a pick up claw to reach the socks and stuff in the bottom. cuts out a whole load of laundry and mega towels.
This is an excellent washer! I had a front loader for 10+ years and had had enough. This washer...
This is an excellent washer! I had a front loader for 10+ years and had had enough. This washer more than exceeded my expectations. It is a large capacity washer that is almost silent while washing and cleans very well. There is no musty smell like the front loaders that I owned had either. Love it!
Love it so far!
Bought a month ago and I was skeptical about not having an agitator but this cleans awesome! [This review was collected as part of a promotion.]
Love this washer!
First of all, its HUGE! My clothes are cleaner and it uses less water. It is super quiet, too! [This review was collected as part of a promotion.]
Sleek, Fantastic machine
Bought washer and dryer set. Myself and my wife couldn't be more pleased. Great set. Would highly recommend [This review was collected as part of a promotion.]
I really like this washer!
This is a really nice washer, easy to pick what kind of load you are doing. The only reason I didn't give it 5 stars is that the tub is deep enough that I cant reach the very bottom, I am 5'5. I have a tongs I get that stuff out with! Otherwise its really nice, and QUIET. [This review was collected as part of a promotion.]
We bought this washer about 3 weeks ago had to send the first one back within 24 hours after receiving the new one it was much quieter and we love it [This review was collected as part of a promotion.]
Very nice appliance; water efficient, runs very quietly. Could use a louder "bell" to notify you when load is finished. Disappointed there is no way to only spin. [This review was collected as part of a promotion.]
It was a little tricky to learn at first but I love how large the capacity is. I t has certainly made doing laundry much more efficient. One complaint I have is the "musical" chimes it uses when you stop/start a load. A little annoying but that is just my personal opinion. [This review was collected as part of a promotion.]
Still learning it
I just bought this washer a few weeks ago and so far am impressed with the features of it. I will say that being new I thought it would be much quite than what it is! [This review was collected as part of a promotion.]
I Love The Washer! And Dryer!
I purchased my Cabrio set in March of 2016 and thought that I'd give them some time for frequent use to determine how I'd like them. Well, I really like them! I read some of the negative reviews and its disappointing to read of the problems that are causing some customers to be so upset with the Whilpool brand.
But I must honestly say I have experienced none of those problems with my set. I set the washer to the desired washing load category, and that's it! When I need to quickly add a garment, I push the pause button, and a second later it unlocks, I add my garment(s) and push the start button again and it starts right back up. I have noticed a couple of times that a few garments had not come out as clean as I would have liked.
Perhaps I made the load too big, or maybe I needed to pre-treat the stain, anyway it's been rare. Almost always the clothes is clean and fresh. The spin cycle really moves fast, and my clothes dry very effectively in the dryer. I personally, really like my set. I do recognize that the angled top glass lid is a bit of a pain, as far as trying to set things on it, so I don't.
I've read where it's "so unbalanced", but again my washer runs great; no issues at all. I'm looking to purchase new kitchen appliances and was not even thinking of the Whirlpool brand, but now, because of the success, I'm really considering Whirlpool products in my whole house!
I'm just a simple, single dad who does the laundry at my house, and I've shown my kids how to run the washer and dryer, and they love them too! They are simple to run, they're attractive and they add a sense of style and flair to the laundry area. Sorry to read of the negative reviews cause I'd recommend them.
We purchased this washer approx 4 months ago and are still evaluating it's performance. So far, so good!!! Did not realize how deep it was and find it difficult to reach into bottom of washer to pull out clothes. We are working on it. [This review was collected as part of a promotion.]
I thought I wouldn't miss my washing machine which was a MIELE but I do! the features I had were : spinning in 5 minutes and on the Whirlpool it exists but in about 15 minutes and only on "rinse and spine!" Then also ALL THE LAUNDRY COMES OUT ALL WRINKLED! [This review was collected as part of a promotion.]
Easy to operate
I've been using this appliance for a couple weeks and am very happy with it. It is quiet, efficient and at 5.3 cu. it will wash blankets andother bulky items. One issue is sometimes residue appears so I recommend using a 2nd rinse for dark colors. [This review was collected as part of a promotion.]
Buy the extended warranty...!
Love this washer due to it's looks, performance and capacity. However, control board went out in less than two-years and that part is around $325.00 plus $80 service call and labor to replace the board. Going to throw this one out and likely buy another one, but will definitely buy the extended warranty this time...! They just don't make things like they used to...
Love the features this washer offers like the steam mode and the choices of cycles....HATE the low water usage!!! Recently had kiddos with a stomach bug and was washing lots of linens and when the towels were finished there was still vomit on them! Had to re wash them!! Even in 'deep water' mode, there's just not enough water!!
I bought my new washwd and dryerabout a month ago. I am kinda disappointed. I washed my husbands work clothes, and they were still dirty. I have to do a presoak on his clothes now. I didn't need to do that with my old washer. [This review was collected as part of a promotion.]
I had a previous model of this set which I liked and only bought new so I could pass my others down to someone who was in need. I figured the new model would be even better. Didn't work out that way. The washer makes a terrible metal on metal scraping noise when it's operating and I've been told this is normal. The store I purchased them at said they will upgrade me to something else so I'm working on that but unless they remedy this situation, I don't recommend them. Horrible noise that I can hear throughout the whole house. [This review was collected as part of a promotion.]
Washer doesn't get the cloths clean. Lots of stains...
Washer doesn't get the cloths clean. Lots of stains left on cloths. Samsung front load washer cleaned cloths better but broke down after 5 years. Really like the capacity of the whirlpool.
No matter what type of detergent I use, there are always white marks on all of our black pants. I...
No matter what type of detergent I use, there are always white marks on all of our black pants. I have to spend as much time trying to get the marks off as it did to go through the washing cycle. Also when washing sheets, it makes a loud banging noise when it it going thru the spin cycle. I would not buy this product again.
I'll take an old fashion one
My daughter has this washing machine. Their clothes never smell clean!!!!
great machine, but not reliable
big capacity, lots of bells and whistles, but the electronic part went bad after a few months. repairman came, came again, again, and again. [This review was collected as part of a promotion.]
I have had nothing but problems with this machine. I have been very disappointed with Whirlpool i...
I have had nothing but problems with this machine. I have been very disappointed with Whirlpool in the last few years. I have had this unit for a little over a year and a half and I believe the main control board is bad. This machine will not work properly anymore as it constantly stops during a wash cycle and I have to unplug it for a while to try to get it to start again. The machine changes the cycles by itself when I'm using it and also freezes the unit on the time remaining screen whereas i have to unplug the unit for several minutes. A board should not go bad this quick. Of course the warranty is only a year. I purchased a whirlpool dishwasher at the same time and i already had to replace a pump in it, also a few months past the year warranty. I do not believe that Whirlpool products last as both of these units went bad just after the year warranty. The bad thing about it i purchased a washer, dryer, and dishwasher just to update and modernize the units that i currently had. These units were older but worked fine. So I replaced 3 units that worked fine for modern units that I believed would work much better as they had newer technology. Guess i was wrong. I will be looking to other brands in the future. From a Life long Whirlpool Customer
Worse washer I have ever purchased
I have had this washer now for about 8 or 9 months. It is suppose to be energy efficient, but that is farther from the truth. It does not wash or rinse all the soap or softener out of the clothes. I have to use it on deep water setting and always use extra rinse. Even doing this when i take my clothes out there are streaks of soap or softener on them. I will be filing a complaint on the government web site regarding is unit. I'm using twice as much water. Therefore my water bill is much higher. You falsely advertise this as a energy efficient unit. There's no way!!! You can't even do a short wash on the unit. I truly regret this purchase.
Huge Cabrio washing machine
Why is the basket so big if you can't fill it. Can't soak clothes with so little water. Such violent agitating without the flow of water between clothes is ruining them. Zippers, buttons, delicates, casuals cannot be washed together that way. It takes all day to do simple laundry. I miss my old machine so much.
i have noticed that my waded up shirts and shorts , when i open them up they are still dry in spots. after the second wash the same thing happens and smell as if they have not been washed [This review was collected as part of a promotion.]
Does NOT clean at all
This is the worst machine. I have two boys that play outside and play baseball. This machine will not clean mud and normal dirt much less baseball pants. Even if you make a 1/2 load and select deep water, I have had items come out with dry spots. I wish I could get my money back!
I've had my washer about 9 months. Did great at first, but now it does not get my clothes very clean. Half the time when I start pulling the clothes out to put in the dryer, some of the clothes are still dry with dirt still on them. Not at all satisfied, was a waste of money.
Most terrible appliance I have ever owned
I have owned this for 18 months and I absolutely HATE it. It is extremely loud and noisy, clothes comes out all twisted together, dry spots throughout clothes. Sometimes it will go through the rinse cycle over and over and over until unplugged and plugged back in and even then it sometimes will not end. I have had to wring out more than one load by hand. I will never buy another Whirlpool appliance again. Whirlpool should have recalled and refunded money on this horrible machine. I only gave one star because you have to choose something, otherwise I would have given it a minus 5.
BEWARE...The WORST washer EVER!!! Won't even clean ONE king size blanket, even though this washe...
BEWARE...The WORST washer EVER!!! Won't even clean ONE king size blanket, even though this washer says you can put 4 baskets of laundry! Even when the service man came to "fix" my washer he told me that if I want my clothes cleaned not to put more than 10 small items in the basin. DON'T Do IT!!!
Too loud and not high efficiency
I bought this washer when I bought a new house. I had the previous model in my house I moved from and it was 3 years old and I loved it. This model makes a very loud whining noise during the wash cycle. We had it serviced and we were told that they get a lot of calls for that and there is nothing wrong with it. Our old washer did not do this. It is extra capacity but you really can't put more than half the capacity in it or the noise is even louder. Very disappointed in this product as I really liked the older model that we had. [This review was collected as part of a promotion.]
Have to wash every load twice.
We bought this washer 4 days. We were so excited for a better washer than our previous one. BOY were we disappointed. We washed the first load according to the instructions in the manual and it didn't even wash off the deodorant. The load was not too big, not even half full. Have to wash every load twice to get them clean. Might be enough water if the clothes would move around and if the design of the incoming water would pour at a radius(from the center out), not just pour into the center of the drum. But there's not enough agitation even if it would get enough water. It would be a great washer for 2 or 3 items of clothing but we have a big family and it just won't work.
I have had my whirlpool cabrio set for almost 2 yrs. When looming for a new set I purchased this one due to the big size and not having the aggitator. I upgraded from front loaders. Worst purchase I have ever spent. My clothes don't come out fresh and clean, it barely uses water (I know it customizes to load size) when I wash my comforters they don't even get wet all the way. I do like the style and look but for the price of this set, I wasn't expecting having to look into a new set. The washer is loud, and the dryer I have to keep on towels and hot for it to even Fri the cloths. When wshing a load of clothes on normal cycle it can take 1:23 minutes!! Not satisfied at all! I will be calling whirlpool in the morning to see why my washer isn't functioning correctly.
I was very excited to get this washer to replace...
I was very excited to get this washer to replace our recalled Samsung. However, after only 2 weeks, I keep getting the DR error code. I called Whirlpool for assistance and they scheduled service for a week later. With a family of 6, that just isn't good enough. I am extremely disappointed.
The absolute worst
Not even a 1 rating. The clothes come out a wrinkled mess and white spots all over them. Spoke to whirlpool they are terrible their customer service is horrible. They said I don't know how to wash clothes. 40 yrs I'm washing clothes. They won't do a thing about it. Never buy whirlpool
Bad move to buy this washer!!!
I bought this 6 months ago and I am so disappointed . Your clothes will not be clean. It cleans horribly . The guy that sold it to me said they are getting terrible complaints.
Waste of money
I have had this washing machine for over a month now. It is a waste of money! It leaves residue from the detergent (I have used pods, powder, liquid) on all the clothes. It has ruined so many of my items I can't wait to get rid of this thing!!! I wish I had my LG back
I bought this less than one week ago and it has already quit working. Lost it's brain. Scheduled appointment to get it fixed, through Whirlpool, and they did not show when scheduled. Called them next day and stated would be there when they got there. I am a nurse and cannot take off when I want to so asked to please call before coming. Stated again, would be there when got there. I have not heard from them again. [This review was collected as part of a promotion.]
I HATE THIS MACHINE
I am 62 years old, so i've had a few machines in my lifetime. This machine is the worst I have ever purchased. My husband has even suggested selling it on line at a loss even if we can recoup half of what we paid for it and purchase something else. IT DOES NOT GET THE CLOTHES CLEAN. I AM USING ALL THE SAME PRODUCTS I USED IN OUR OLDER WASHER, BUT THE CLOTHES COME OUT UNCLEAN. THE CLOTHES ALSO COME OUT WITH SOAP, OR THE FABRIC SOFTNER STILL ON THEM IN STREAKS. WE USE THE EXTRA WATER AND EXTRA RINSE WITH EVERY WASH TO GET THE CLOTHES RINSED AND CLEAN, BUT NOT A CHANCE. I WOULD LIKE TO THROW THIS MACHINE AT WHOEVER DESIGNED IT. IF IT IS SUPPOSE TO BE BETTER FOR THE ENVIRONMENT AND A MONEY SAVER BECAUSE YOU USE LESS WATER, BOY DID THEY MISS THE MARK ON THIS ONE. DO NOT BUY THIS PIECE OF JUNK WASHER. THE DRYER THAT GOES WITH IT IS OKAY, BUT THE WASHER WAS A WASTE OF OUR HARD EARNED MONEY THAT WE ARE STUCK WITH AND CANNOT DO ANYTHING EXCEPT PURCHASE A DIFFERENT ONE.
Don't buy it, if you did, return it.
I use the washer and dryer daily for my family's clothes and bedding, very common household of 4 use. The clothes are nearly never clean. If they go in barely dirty, they come out even worse with detergent remnants on them. I use high efficiency detergent, so very little required and marks still remain on clothes. The whites are dingy, any real stains have to be pre-scrubbed, pre-treated and rinsed multiple times with this machine. Today was the final straw. I put some jeans in the washer after a trip and they came out still folded with detergent on the outer edges. Our very old machines in the house we are selling are far better so we are going to put this set of brand-new appliances there because they are useless but also unable to be returned because we thought we'd "give them a fighting chance" and our 30-day return limit ran out. The dryer works well but unfortunately is wearing out our clothes very quickly. New clothes look worn out after only a few trips through the washer/dryer. My mom warned me but I didn't listen, I hope you won't make the same mistake. Bad system. Buy something else.
Less than 5 yrs old "failed"!!!! Daughter had one same thing! Transmission broke grease on the ...
Less than 5 yrs old "failed"!!!! Daughter had one same thing! Transmission broke grease on the floor, loud noise when running. Cost to repair about $500. Very common problem with whirlpool.
Broke in just over a year
Broke in just over a year. Waiting for the motherboard to come to see if thats what the problem is. Getting F6 E3 error. Motherboard is almost 300.00. If this doesnt work im going to buy a new washer of course not a whirlpool. Better off not getting the fancy digital one. Just means more things to break. And it doesnt even clean the clithes that well. Leaves deoderant on clothes even on hot deep water setting. From the looks of it these are very common issues with this washer.
Very disappointed!! After owning this machine for a year and a half, the control panel and bearing needs to be replaced. We thought we were buying a high quality machine that would last several years. Since we are just a family of 2, it was only lightly used. It will cost us more to repair it than buying a new washing machine!! If you choose to purchase this machine, make sure you buy the warranty, because you will need it.
DO NOT BUY
IN THE TWO WEEKS SINCE I'VE HAD THIS MACHINE, THE TECH HAS COME OUT TWICE BECAUSE OF THE SAME COMPLAINT: CLOTHES ARE VERY WET. ALTHOUGH THE CLOTHES ARE LOADED PROPERLY AND DEEP WATER CYCLE IS BEING USED, MACHINE STILL BECOMES UNBALANCED AND DOES NOT SPIN FAST ENOUGH. WHIRLPOOL CALLS THIS USER ERROR EVEN THOUGH I SHOWED THE TECH A VIDEO OF THE CLOTHES IN THE WASHER AT DIFFERENT CYCLES. HE AGREES I'M DOING WHAT I SHOULD AND SEEMS TO THINK THIS IS OK BECAUSE HE HAS THE SAME PROBLEM. THE SOLUTION; RUN A SECOND SPIN CYCLE. REALLY!!! YOU PAY THIS MUCH MONEY FOR A MACHINE THAT CAUSES YOU TO USE MORE WATER AND MORE ENERGY, TO SAY NOTHING OF WASTED TIME. IF THE BEST WHIRLPOOL CAN DO IS TO SHRUG THEIR SHOULDERS AND SAY TOO BAD, PERHAPS THEY INCLUDE A WARNING THAT EXTRA CARE IS NEEDED WHEN USING THIS MACHINE, OR BETTER YET, TAKE THIS MODEL OFF THE MARKET.
Save yourself some headache! Don't ever buy this "junk washer"! Within days of use, the draining ...
Save yourself some headache! Don't ever buy this "junk washer"! Within days of use, the draining system was out, the drum down, the washer was already in defect. Worst, it does not wash clean AT ALL. It is water efficient... yes, but good for NOTHING! Even with a handful of clothes still dirty! I had the service scheduling a repair, they did not show up. I called in, they've said the provider did not cover my area... but that provider was in OHIO while I live in MD... OF COURSE it does not cover my area! I called back Whirlpool to have then giving me an explanation of missing schedule, they could not figure it out until they found out they order from the wrong contractor So they sent another one, who is very a cool guy, but could not do any thing better because the machine itself is a PIECE A JUNK! He tried to fix up the drum which fell down, and tried to fix de facto the draining issue which was related to the drum... but a day was enough to have the thing not working properly! I mean this is A JUNK would not recommend! Save yourself some headache ! I finally gave up, to call them back to come pick up their junk!
Cabrio washer and dryer are worthless
My top loader washer is two months old. I am experiencing the same problems that many others have document - lint and soap residue on dark clothes that can not be removed without re-washing. Clothes are twisted into knots that simply don't come out. The grinding noise is terrible. And the front load dryer is worthless. Tonight I have been drying a medium sized load -- 3 bath towels, 3 hand towels, 3 washcloths and 4 dish towels -- and two hours later the towels are still damp. What is my recourse? I want to return both.