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Universal Home Protection is a regional home warranty company based in Wisconsin for those living in Wisconsin and Northern Illinois (including Chicago). Universal Home Protection has a family business like atmosphere that separates it from the larger companies in the industry. In terms of repair and replacement service, some had satisfactory experiences but others had problems with their service provider network.
UHP focuses on offering a small business feel to the home warranty business -- focusing on a smaller area more directly. Here are additional details about their company:
|# of States Served||WI & Northern IL|
Universal Home Proection offers 2 different warranty plans with the ability to add extra items and optional add-ons. Here is the breakdown of what they cover:
|Elite Plan||Everything in the Basic Plan and:|
|Optional Add-On Items|
Exclusions / Limitations:
Most customers find it easy to get in touch with UHP and file a claim. They have both an online form and a call-in number. That said, there are some complaints about service providers not showing up for the appointment and new appointments having to be set. This can be frustrating to customers.
Overall, there are a few things to note about the terms and conditions including the lack of liability for service providers malfeasance. Although this is not necessarily uncommon in the industry, it is something that should cause customers to pause. In terms of getting service providers to provide service, the general reviewer sentiment is very mixed. There are those that found the service providers incompetent and unable to perform repairs.
UHP vs. American Home Shield
UHP has two tiers of appliance and system combo plans, while American Home Shield has separate systems and appliance plans with the addition of a fully customizable plan where customers can choose only the systems and appliances that they want to have covered. In addition to that, American Home Shield has one of the largest service provider networks in the country with stringent applications. Their customers give them good ratings overall for repairs and replacements.
UHP vs. Choice Home Warranty
Choice is similar to UHP in that it has two separate plans that are a combination of both appliances and systems. Their pricing is competitive versus UHP with a lower starting call fee. They also receive accolades in general from customers concerning their service provider interactions.
UHP vs. First American
First American is an insurance / title company and a home warranty company boasting a large service provider base and a nationwide footprint. They do well with customers overall with most being pleased with the service they receive. Some had problems with feeling that they had to pay too much in certain instances, but overall they have similar plans to UHP, good prices and solid reviews from customers overall.
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