TotalProtect Home Warranty Review (2018)

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TotalProtect Home Warranty

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TotalProtect Home Warranty is a national home warranty company that offers a variety of service plans for appliances and systems. They contract with some other partners, such as Cross Country Home Warranty, so you may have seen them as the service provider in cases where you purchased through another vendor. Overall, Total Protect has mixed reviews from customers.

Home Warranty Scores

Overall Score: 7.1/10

Customer Satisfaction: 7.2/10

Prompt Service: 7.2/10

Repair / Replace Quality: 7/10

Price Range: $229-$650

Deductible: $75-$125

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Company Details

TotalProtect Home Warranty is a Florida based company that specializes in home repair service plans. Here are additional details:

TotalProtect
HeadquartersSunrise, FL
# of States ServedAll States
BBB RatingNot Rated

Product Details

TotalProtect has a variety of products for home owners -- for both appliances and systems. Here is the breakdown:

PlanCoverage Items
Appliance Plan
  • refrigerator
  • cooktop / range
  • wall oven
  • range exhaust hood
  • built-in microwave
  • trash compactor
  • built-in dishwasher
  • washer / dryer
Systems Plan
  • garbage disposal
  • air conditioning units (2)
  • water heater
  • toilets
  • plumbing lines w/ stoppages
  • sump pump
  • whirlpool bath
  • attic / whole house exhaust fan
  • central vacuum
  • door bells & chimes
  • garage door opener
  • smoke detectors
Combo PlanEverything in the Appliance and Systems plan + homeowners insurance deductible reimburesement up to $500.

Exclusions / Limitations:

  • Mismatched systems
  • Breakdowns caused by: abuse, misuse and/or neglect; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freezedamage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property.
  • Additional per system/appliance exclusions and limitations

Ease of Making Claims

TotalProtect has a nice online portal to schedule appointments and pay your service fee. Also they have a toll free number that you can call in to request service. Overall, most customers find submitting a claim easy online, but for those that need to talk with someone, expect long hold times. There are many reviews that describe long hold times between 30 minutes to 2+ hours.

Positives

  • Online claim and appointment management tool
  • Phone call-ins are responded to

Negatives

  • Some long hold times reported

Repairs & Replacements

There are some mixed reviews when it comes to repair and replacements. For easy repairs when one service person needs to come and that's it, things may work as expected. However, if there are replacement parts needed or additional repair appointments for the same unit need to be scheduled, customers report having a lot of issues. There are reports of long hold times to talk with people and other frustrations like not getting the second repair or replacement part installed. Sometimes, customers have waited weeks or months.

TotalProtect vs. Other Top Home Warranties

TotalProtect vs. American Home Shield

The way that TotalProtect and American Home Shield organize their plans is fairly similar with both having appliance and system plans. Where things start getting different is in terms of service and customization. American Home Shield gets higher marks for service and they provide the ability to create a custom plan with a selection of systems and appliances that the customer chooses.

TotalProtect vs. Choice Home Warranty

Choice has a different structure than TotalProtect. It has multiple system and appliance combo-plans to choose from based on popularity. This is nice for those that don't want to cover just systems or just appliances but are budget conscious. Also, they get good ratings from customers when it comes to repairs and replacements.

TotalProtect vs. First American

First American provides plans similar to Choice. Overall, they are well regarded by customers, but a few had issues with hold times and feeling 'nickled and dimed.' That said, negative reports are way less common with First American than TotalProtect.

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Home Warranty Score: 7.1 / 10 from 87 Ratings