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TotalProtect Home Warranty is a national home warranty company that offers a variety of service plans for appliances and systems. They contract with some other partners, such as Cross Country Home Warranty, so you may have seen them as the service provider in cases where you purchased through another vendor. Overall, Total Protect has mixed reviews from customers.
TotalProtect Home Warranty is a Florida based company that specializes in home repair service plans. Here are additional details:
|# of States Served||All States|
|BBB Rating||Not Rated|
TotalProtect has a variety of products for home owners -- for both appliances and systems. Here is the breakdown:
|Combo Plan||Everything in the Appliance and Systems plan + homeowners insurance deductible reimburesement up to $500.|
Exclusions / Limitations:
TotalProtect has a nice online portal to schedule appointments and pay your service fee. Also they have a toll free number that you can call in to request service. Overall, most customers find submitting a claim easy online, but for those that need to talk with someone, expect long hold times. There are many reviews that describe long hold times between 30 minutes to 2+ hours.
There are some mixed reviews when it comes to repair and replacements. For easy repairs when one service person needs to come and that's it, things may work as expected. However, if there are replacement parts needed or additional repair appointments for the same unit need to be scheduled, customers report having a lot of issues. There are reports of long hold times to talk with people and other frustrations like not getting the second repair or replacement part installed. Sometimes, customers have waited weeks or months.
TotalProtect vs. American Home Shield
The way that TotalProtect and American Home Shield organize their plans is fairly similar with both having appliance and system plans. Where things start getting different is in terms of service and customization. American Home Shield gets higher marks for service and they provide the ability to create a custom plan with a selection of systems and appliances that the customer chooses.
TotalProtect vs. Choice Home Warranty
Choice has a different structure than TotalProtect. It has multiple system and appliance combo-plans to choose from based on popularity. This is nice for those that don't want to cover just systems or just appliances but are budget conscious. Also, they get good ratings from customers when it comes to repairs and replacements.
TotalProtect vs. First American
First American provides plans similar to Choice. Overall, they are well regarded by customers, but a few had issues with hold times and feeling 'nickled and dimed.' That said, negative reports are way less common with First American than TotalProtect.
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