ServiceOne Review (2018)

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ServiceOne

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ServiceOne is a home warranty company based in Omaha, Nebraska and serves the greater Omaha and Dubuque areas. They offer a variety of services to home owners including appliance, system, and plumbing repair. In addition to being the service providers, they offer service plans and home warranties for those that want guaranteed coverage on select systems and appliances. Their customers give them good reviews overall, but with a few caveats. Read on below for more details on their offering and what customers say...

Home Warranty Scores

Overall Score: 8.6/10

Customer Satisfaction: 8.5/10

Prompt Service: 8.6/10

Repair / Replace Quality: 8.6/10

Price Range: $215-$450

Deductible: $25-$75

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Company Details

ServiceOne is a local Nebraska company that acts as a service provider for plumbing, electrical, and appliance repair -- among others. As a service provider, their main business is providing ad hoc service to those in need. Here are additional company details:

ServiceOne
HeadquartersOmaha, NE
# of States ServedNE Only
BBB RatingA+

Product Details

ServiceOne has a variety of service plans and home warranty plans that provide peace of mind to customers who may need repairs and replacements of their appliances and systems. They offer multiple tiers of coverage options. Here are the details:

PlanCoverage Items
Plumbing Plan
  • faucets
  • toilets
  • shut-offs
  • water pipes
  • clogged drains inside house
  • toilets
  • water taps
  • gas pipes
Copper Plan
  • furnace humidifier
  • washer
  • dryer
  • range
  • electrical system
  • refrigerator
  • freezer
  • garbage disposal
  • dishwasher
  • range hood / exhaust fan
Bronze Plan
  • furnace
  • annual furnace maintenance
  • A/C & heat pump
  • annual A/C maintenance
Silver Plan
  • furnace
  • A/C & heat pump
  • water heater
  • refrigerator
  • range
  • washer
  • dryer
Gold PlanEverything from the Copper, Bronze, and Silver plans (except A/C maintenance) and:
  • range exhaust fan
Traditional Home WarrantyEverything from the Copper, Bronze, and Silver plans except power humidifier with the following additions:
  • jetted tub
  • built-in microwave
  • sump pump
  • trash compactor
  • garage door opener
  • central vacuum
  • plumbing system
New Construction Home WarrantyEverything from the Traditional Home Warranty:
  • water softener
  • power humidifier

Exclusions / Limitations:

  • The Copper, Bronze, Silver, and Gold plans do not cover replacements, while the Home Warranty plans do.
  • If the cost of labor and parts to repair the covered appliance exceeds its current market value, ServiceOne reserves the right not to repair the appliance and to recommend replacement at your expense.
  • ServiceOne, its agents, employees and contractors shall not be responsible for damages, injury or illness caused by delays, unavailable parts, defective parts, labor difficulties
  • The Plan does not cover materials, parts or labor required as a result of sediment, rust, corrosion, improper venting, abuse, misuse, vandalism, fire, flooding or other casualty, power failures, surges or shortages, non-temperature controlled environment, freezing, acts of God, or any other condition beyond ServiceOne‚Äôs control.

Ease of Making Claims

ServiceOne has an online service request form and a designated number to call in. Most customers describe the claim process to be simple and appointment setting to be fast. There were some complaints about missed appointments when it related to home warranty customers.

Positives

  • Phone call ins are efficient for most.

Negatives

  • Some repeated missed appointments for some customers

Repairs & Replacements

Most customers describe prompt service and simple transactions with ServiceOne staff, which is refreshing within the industry. There are some complaints. Some of these are disagreements on the amounts to be covered in certain instances -- with some customers feeling that they were being upcharged unfairly. Others described issues with coverage specifically around the older appliance / system exclusion mentioned above.

ServiceOne vs. Other Top Home Warranties

ServiceOne vs. American Home Shield

American Home Shield is one of the best rated home warranty companies in the country with a wide network of service providers. They also have a fully customizable plan where you can select only the systems and appliances that you need covered. Overall, customers are very satisfied with the repairs and replacements that they provide versus competitors.

ServiceOne vs. Choice Home Warranty

Choice Home Warranty offers a solid base price for their home warranties. They offer multiple tiers of home warranty plans for both repairs and replacements with multiple pricing options. Customers are generally satisified with Choice and happy with the service provider quality that they receive.

ServiceOne vs. First American

ServiceOne is a small, locally owned company while First American is a major insurance and title company. If you already have First American for other services, adding on the home warranty service could be worth it to you. They have good reviews from customers overall and plenty of plan choices. They do get some negative reviews occasionally about having to pay more than expected in some instances, but slightly beat out ServiceOne in terms of customer satisfaction.

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Home Warranty Score: 8.6 / 10 from 16 Ratings