Service America Review (2018)

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Service America

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Service America was made popular for its wide network of service people across the US. Starting as a on-the-fly service provider for plumbing and equipment repair, Service America added its very own Service Plan option that operates much like a home warranty. With three different plan options, they once were one of the best reviewed options and they structure their plans similar to many popular home warranty companies. Over recent years, some of their customers have had mixed reviews about their ability to service customers promptly.

Home Warranty Scores

Overall Score: 6.8/10

Customer Satisfaction: 6.7/10

Prompt Service: 6.6/10

Repair / Replace Quality: 6.8/10

Price Range: $280-$550

Deductible: $50-$75

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Company Details

Service America has been operating in the United States for over 40 years providing plumbing, air conditioning, and appliance installation and repair services. Here are the full details:

Service America
HeadquartersFort Lauderdale, FL
# of States ServedAll States
BBB RatingA-

Product Details

In addition to providing installation and repair services on the fly, Service America has home service plans that operate like a home warranty. Here are the details:

PlanCoverage Items
mySystem Service Plan
  • air conditioning
  • plumbing system
  • water heater
  • electrical system
  • ceiling fans
myAppliance Service Plan
  • range/oven & cooktop
  • range hood
  • refrigerator
  • dishwasher
  • garbage disposal
  • microwave
  • washer & dryer
  • instant hot water dispenser
myHome Service PlanEverything from both the mySystem and myAppliance plans.

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Exclusions / Limitations:

  • Service call fees will be charged independent repair.
  • Read contract for additional exlusions -- commonly limitations include: $ caps on repairs and replacements, acts of nature, modifications and prior repairs, systems and appliances that have not properly been maintained, and rust / corrosion

Ease of Making Claims

Service America has an online claim portal for customers and also designated phone support. However, some have described long hold times on the phone and delayed appointment setting through the claim portal (up to days to get an appointment scheduled for some reviewers).

Positives

  • Online claim portal is simple to use
  • Appointments by phone are simple to make generally after a wait

Negatives

  • Long delays on phone at times
  • Automated system may not finalized appointment times quickly.

Repairs & Replacements

After a claim is submitted and appointment day solidified, some have described there being problems with getting service providers to come. After this hurdle, most experience good service, but there are some that still complain about lack of adequate repairs and further delays.

Service America vs. Other Top Home Warranties

Service America vs. American Home Shield

Service America and American Home Shield have similar plan structures -- with American Home Shield also having a systems, appliance, and combo plan. Additionally, American Home Shield has a build your own plan, which is great for those that want more customization options. Lastly, their customers give them higher marks overall for service and ease of appointment making.

Service America vs. Choice Home Warranty

Choice Home Warranty offers a slightly different plan structure than Service America with combo systems and appliance plans. They are a competitive on pricing and also get good marks from customers on their service and appointment setting.

Service America vs. First American Home Warranty

First American is similar to Choice Home Warranty in that it has combo system and appliance plans based on tiers and number of covered units. They do well with appointment setting and scheduling and a bit better on service scores as well.

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Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

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Home Warranty Score: 6.8 / 10 from 43 Ratings