Select Home Warranty Review (2018)

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Select Home Warranty

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Select Home Warranty has been building a lot of buzz. They offer three different coverage plans that include both appliances and systems. With a competitive deductible and pricing structure, Select Home Warranty looks like a good thing. Read on below to learn what customers are saying.

Home Warranty Scores

Overall Score: 8.6/10

Customer Satisfaction: 8.5/10

Prompt Service: 8.6/10

Repair / Replace Quality: 8.5/10

Price Range: $299-$499

Deductible: $60

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Company Details

Select Home Warranty has been around for 6 years and is independently owned and operated. Although it serves nationwide, it is a smaller firm, which contracts with local service providers and also may offshore support tasks. Here are the details:

Select Home Warranty
HeadquartersMahwah, NJ
# of States ServedAll States
BBB RatingB

Product Details

Select Home Warranty offers three different service plans: Bronze, Gold, and Platinum. Find a full breakdown of the coverage items for each below:

PlanCoverage Items
Bronze Care
  • washer/dryer
  • garbage disposal
  • refrigerator
  • stove/oven
  • built-in microwave
  • dishwasher
  • cooktop
Gold Care
  • heating system
  • water heater
  • plumbing system
  • ductwork
  • a/c, cooling
  • electrical
Platinum CareEverything in both the Gold and Bronze packages and:
  • plumbing stoppage
  • garage door opener
  • ceiling fan

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Exclusions / Limitations:

  • Service call fees will be charged independent of if you cancel the appointment or if the tech cannot access home.
  • Does not include gas links or hazardous contaminants.
  • Does not cover act of nature.
  • Does not cover previous repair damage, improper installation, failure to maintain/clean, power surges, neglect, corrosion, rust, sediment, or any modifications.
  • Repair/Replacement Allowance for HVAC/cooling: $2,000.
  • Repair/Replacement Allowance for appliances and other systems: $400-$500

Ease of Making Claims

Overall, most customers describe the claims process as fairly straightforward through the online claim portal and over the phone. Some received prompt service, but others had inexplicably long holding patterns.

Positives

  • Online claim portal is easy
  • Appointments by phone are simple to make generally

Negatives

  • Sometimes it takes a long time to get a service representative
  • There are sometimes long hold times on phone submissions

Repairs & Replacements

While this is an area that Select Home Warranty takes pride and most customers describe good support, there are some negative reviews claiming inadequate service. Some have described paying service providers the deductible without them doing any work and then never fulfilling the repair. Others that claim to be service providers describe a system that makes it difficult for them to be paid and therefore cannot serve contract holders.

Select Home Warranty vs. Other Top Home Warranties

Select Home Warranty vs. American Home Shield

Select Home Warranty and American Home Shield have different ways of building their plans. American Home Shield offers more customization options with the ability to create your own plan from their list of systems and appliances, which is a big selling point for them. Additionally, from a service level, customers in general have a better experience with American Home Shield. Do to the high volume of requests they serve, a significant amount of people get suitable service for the price.

Select Home Warranty vs. Choice Home Warranty

Choice Home Warranty offers a blended system and appliance basic plan similar to Select Home Warranty's Bronze coverage, but with some additions. Overall, Choice has some higher customer satisfaction ratings for a comparable pricepoint.

Select Home Warranty vs. First American Home Warranty

First American's basic plan and Select's Bronze package are similar. So are some of the exclusions for coverage. Depending on your state, Select may be more affordable. Though First American gets higher customer satisfaction scores, it is a closer contest than the above options.

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Home Warranty Score: 8.6 / 10 from 53 Ratings