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Sears offers three different plans giving the option to cover both systems and appliances. Their coverage is competitive against other top home warranty reviews, but some had issues with processing claims and getting service. As always, there were some that had issues with coverage and exclusions that they had not expected. So read on to make sure you know the ins and outs of these home warranty plans.
Sears Home Warranty is owned by the popular retailer Sears, which has fallen on hard times over recent years. That said, their home warranty service is mid-grade and though it has faltered some since its hayday, still is better than some other options available.
|Sears Home Warranty|
|Headquarters||Hoffman Estates, IL|
|# of States Served||All States Except AZ, IA, MA, WA|
Sears Home Warranty offers three different plans including an appliances, systems, and combo 'Whole House Warranty' plan. Here is the breakdown of what's covered in each:
Review New 2018 Plan Options & Get The Best Rates
Exclusions / Limitations:
Most customers describe the claim portal and phone system to be efficient and transparent in making claims. However, the issues usually arise after the appointment is made -- with some service providers missing the appointments and there not being good checks and mitigation systems on the Sears side.
While there are some customers that experience good service through to the repair, there are others that had service providers miss their appointments or have substantial delays against their 4 hour window. Additionally, others who ended up waiting days or weeks for service providers to come out.
Sears Home Warranty vs. American Home Shield
Sears Home Warranty and American Home Shield both have systems and appliances plans with a combo option. One of the major differences between them is that American Home Shield has more customization options where you can build your own plan from a variety of systems and appliances. Additionally, from a review perspective, American Home Shield gets much higher marks from customers when it comes to service.
Sears Home Warranty vs. Choice Home Warranty
Choice and Sears Home Warranty both have similar product offerings, though the structure of their plans is somewhat different. In terms of service and customer satisfaction, Choice Home Warranty has a much higher satisfaction score with most customers getting repairs in a prompt manner.
Sears Home Warranty vs. First American Home Warranty
First American's basic plans has some common systems and most common appliances while Sears makes you choose all appliances or all systems or both. Additionally, First American is better regarded among reviewers for service although it is a close race between these two companies.
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