Sears Home Warranty Review (2018)

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Sears Home Warranty

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Sears offers three different plans giving the option to cover both systems and appliances. Their coverage is competitive against other top home warranty reviews, but some had issues with processing claims and getting service. As always, there were some that had issues with coverage and exclusions that they had not expected. So read on to make sure you know the ins and outs of these home warranty plans.

Home Warranty Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.5/10

Prompt Service: 8.6/10

Repair / Replace Quality: 8.6/10

Price Range: Varies

Deductible: $75-$100

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Company Details

Sears Home Warranty is owned by the popular retailer Sears, which has fallen on hard times over recent years. That said, their home warranty service is mid-grade and though it has faltered some since its hayday, still is better than some other options available.

Sears Home Warranty
HeadquartersHoffman Estates, IL
# of States ServedAll States Except AZ, IA, MA, WA
BBB RatingN/A
Service Providers3000+

Product Details

Sears Home Warranty offers three different plans including an appliances, systems, and combo 'Whole House Warranty' plan. Here is the breakdown of what's covered in each:

PlanCoverage Items
Appliance Warranty
  • washer/dryer
  • regrigerator/icemaker
  • range/cooktop/oven
  • exhaust fan
  • built-in dishwasher
  • built-in microwave
  • built-in trash compactor
Systems Warranty
  • central a/c
  • central heating
  • ductwork
  • faucets
  • garbage disposal
  • kitchen faucets/exposed supply lines
  • plumbing stoppages
  • toilets
  • water heater
  • water softener
  • ceiling fans
  • eletrical system
  • garage door opener

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Exclusions / Limitations:

  • $10,000 cap per claim & $50,000 annual cap
  • Service guarantee 180 days
  • Per location damage exclusions -- make sure to read your individual contract!

Ease of Making Claims

Most customers describe the claim portal and phone system to be efficient and transparent in making claims. However, the issues usually arise after the appointment is made -- with some service providers missing the appointments and there not being good checks and mitigation systems on the Sears side.

Positives

  • Online claim portal is easy
  • Appointments by phone are simple to make

Negatives

  • Appointments are sometimes missed and timetables changed without cause

Repairs & Replacements

While there are some customers that experience good service through to the repair, there are others that had service providers miss their appointments or have substantial delays against their 4 hour window. Additionally, others who ended up waiting days or weeks for service providers to come out.

Sears Home Warranty vs. Other Top Home Warranties

Sears Home Warranty vs. American Home Shield

Sears Home Warranty and American Home Shield both have systems and appliances plans with a combo option. One of the major differences between them is that American Home Shield has more customization options where you can build your own plan from a variety of systems and appliances. Additionally, from a review perspective, American Home Shield gets much higher marks from customers when it comes to service.

Sears Home Warranty vs. Choice Home Warranty

Choice and Sears Home Warranty both have similar product offerings, though the structure of their plans is somewhat different. In terms of service and customer satisfaction, Choice Home Warranty has a much higher satisfaction score with most customers getting repairs in a prompt manner.

Sears Home Warranty vs. First American Home Warranty

First American's basic plans has some common systems and most common appliances while Sears makes you choose all appliances or all systems or both. Additionally, First American is better regarded among reviewers for service although it is a close race between these two companies.

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Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

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Home Warranty Score: 8.7 / 10 from 42 Ratings