Right Way Home Protection Review (2018)

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Right Way Home Protection

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Right Way Home Protection is a Texas based home warranty company that focuses on covering the repairs and replacements of home appliances and systems exclusively for the Texas market. They offer multiple tiers of plans for a lower than average service call fee and a competititve pricepoint. Most customers are satisfied with their service, but a few had issues. Read on below for the full review...

Home Warranty Scores

Overall Score: 8.2/10

Customer Satisfaction: 8.2/10

Prompt Service: 8.1/10

Repair / Replace Quality: 8.2/10

Price Range: $399-$799

Deductible: $60

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Company Details

Right Way Home Protection is a locally owned company founded in Houston, Texas. They provide a variety of home warranty and home protection plans. Here are additional company details:

Right Way
HeadquartersHouston, TX
# of States ServedTexas Only
BBB RatingA+

Product Details

Right Way Home Protection has a variety of service plans that fit multiple budgets and coverage levels. Here is the full breakdown of what they offer:

PlanCoverage Items
Basic Plan
  • A/C & Heating System
  • plumbing system, fixtures, & stoppages
  • water heaters
  • electrical system
  • range / cooktop / oven
  • dishwasher
  • garbage disposal
  • trash compactors
  • central vacuum system
  • garage door opener
Basic Advantage PlanEverything in the Basic Plan and:
  • permits & code violations
  • HVAC modifications
  • equipment disposal
  • kitchen refrigerator
  • pool & spa w/ or w/out salt water

Exclusions / Limitations:

  • Per unit and general exclusions and limitations -- make sure to read your contract thoroughly.

Ease of Making Claims

There are two ways that Right Way offers for getting in touch with them for a service call: contact form and call-in. Beware that the contact form is not SSL encrypted so don't share any of your personal information. Most folks who called in describe courteous staff that was helpful with getting a service provider out to the location. However, other folks had experiences where phone agents were described as rude and unhelpful.

Positives

  • Most claims are simple to set up.

Negatives

  • Some description of issues of communication and disagreements on coverage.

Repairs & Replacements

For simple repairs, some customers described very straightforward and beneficial experiences. However, there were many reviews that described issues with service providers. Some complaints mentioned that they were incompetent and did not repair the units they were servicing correctly. Others claimed that service providers and inspectors gave false statements so that Right Way did not have to pay out on larger claims.

Right Way vs. Other Top Home Warranties

Right Way vs. American Home Shield

American Home Shield offers similar plans to Right Way with a competitive pricepoint versus what Right Way provides. One of the biggest differences is that American Home Shield breaks down their plans into systems and appliances -- offering both a fully custom and an all-inclusive plan. The custom plan is really popular with customers because it gives you full control over covering the appliances and systems you really need covered. Additionally, they get very positive reviews from customers overall and versus Right Way.

Right Way vs. Choice Home Warranty

Choice tiers its home warranty plans similarly to Right Way and covers more of the country -- with a wide network of service providers. It has good reviews from customers overall and is a good choice for those that are budget conscious.

Right Way vs. First American

First American has a home warranty program that offers coverage nationwide. They are a large insurance and title company as well. Customers have good things to say about their service overall, but some had issues with feeling that they had to spend too much under certain conditions.

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Home Warranty Score: 8.2 / 10 from 8 Ratings