Residential Warranty Services Review (2018)

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Residential Warranty Services

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Residential Warranty Services is an Indiana based home warranty company that recently opened up their services to all 50 states. Although they have competitively priced products -- especially when you take into consideration their deductible, they have mixed reviews from customers. Some had difficulties with repairs. They also will not replace entire units (unlike other popular home warranty companies).

Home Warranty Scores

Overall Score: 6.6/10

Customer Satisfaction: 6.6/10

Prompt Service: 6.5/10

Repair / Replace Quality: 6.5/10

Price Range: $395-$1000+

Deductible: $50-$75

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Company Details

Residential Warranty Services is an independent home warranty company that provides a variety of service contractors for home owners and new home buyers. Here are additional details:

Residential Warranty Services
HeadquartersCarmel, IN
# of States ServedAll States
BBB RatingA+

Product Details

Residential Warranty Services provides multiple tiers of home warranty service plans and add-ons starting at an affordable price. Here is the breakdown of what they offer:

PlanCoverage Items
Advantage & Advantage Plus Plan
  • furnace & heat pump
  • A/C
  • ductwork
  • electrical system
  • plumbing system
  • refrigerator
  • dishwasher
  • oven / stove
  • built-in microwave
  • garbage disposal
  • range hood
  • trash compactor
  • water heater
Additional Add-Ons
  • pool / spa equipment
  • well pump
  • sewage pump
  • washer / dryer
  • roof leak repair
  • termite treatment
  • drain line stoppages
  • water softener

Exclusions / Limitations:

  • There are per system and appliance limitations on $ amount
  • RWS reserves the right to pay $ for the value of a replacement part even if they cannot find a replacement part (rather than replacing the unit)
  • RWS is not responsible for their service providers liabilities

Ease of Making Claims

RWS has a simple online form for submitting a claim. Note: this form is not SSL encrypted so beware of the information you share on it. Additionally, you can call their toll free number for information. That said, there were many reports that folks could not reach their representatives. Sometimes people waited weeks and months to just get an appointment set -- through both form submissions and phone calls.

Positives

  • Phone call in and online form available

Negatives

  • Issues with setting appointments
  • Very long wait times

Repairs & Replacements

There are a few distinct differences between RWS and other home warranties. One of the main items is that they do not replace whole units. This is a big deal for parts that go out and are unavailable. In these circumstances, they will pay you for the value of the part, which can be negligible and unavailable. In terms of their repairs and replacements for those that have requested service, many folks could not get repairs completed because of bad communication and possible delay tactics.

RWS vs. Other Top Home Warranties

RWS vs. American Home Shield

American Home Shield is the most popular and highest reviewed home warranty company. Unlike RWS, they will replace a system if it is found to be faulty. They also offer more customization with the ability to select the appliances and systems that are important to you in their 'Build Your Own' plan. Overall, American Home Shield is a good choice for most folks that need a home warranty.

RWS vs. Choice Home Warranty

Choice offers plans similar to RWS, but they have more pricing tiers and options. This provides some flexibility with pricing. Like American Home Shield, they will replace a whole unit if a part is unavailable and within coverage. They get good marks from customers on repairs and replacements and are a good budget offering.

RWS vs. First American

First American is an insurance firm as their primary line of business and has a wide network of service providers for their home warranty business. They offer good service overall, but some had complaints about pricing in some instances. That said, their reception from customers is much higher than RWS so they are worth a look.

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Home Warranty Score: 6.6 / 10 from 9 Ratings