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Residential Warranty Services is an Indiana based home warranty company that recently opened up their services to all 50 states. Although they have competitively priced products -- especially when you take into consideration their deductible, they have mixed reviews from customers. Some had difficulties with repairs. They also will not replace entire units (unlike other popular home warranty companies).
Residential Warranty Services is an independent home warranty company that provides a variety of service contractors for home owners and new home buyers. Here are additional details:
|Residential Warranty Services|
|# of States Served||All States|
Residential Warranty Services provides multiple tiers of home warranty service plans and add-ons starting at an affordable price. Here is the breakdown of what they offer:
|Advantage & Advantage Plus Plan|
Exclusions / Limitations:
RWS has a simple online form for submitting a claim. Note: this form is not SSL encrypted so beware of the information you share on it. Additionally, you can call their toll free number for information. That said, there were many reports that folks could not reach their representatives. Sometimes people waited weeks and months to just get an appointment set -- through both form submissions and phone calls.
There are a few distinct differences between RWS and other home warranties. One of the main items is that they do not replace whole units. This is a big deal for parts that go out and are unavailable. In these circumstances, they will pay you for the value of the part, which can be negligible and unavailable. In terms of their repairs and replacements for those that have requested service, many folks could not get repairs completed because of bad communication and possible delay tactics.
RWS vs. American Home Shield
American Home Shield is the most popular and highest reviewed home warranty company. Unlike RWS, they will replace a system if it is found to be faulty. They also offer more customization with the ability to select the appliances and systems that are important to you in their 'Build Your Own' plan. Overall, American Home Shield is a good choice for most folks that need a home warranty.
RWS vs. Choice Home Warranty
Choice offers plans similar to RWS, but they have more pricing tiers and options. This provides some flexibility with pricing. Like American Home Shield, they will replace a whole unit if a part is unavailable and within coverage. They get good marks from customers on repairs and replacements and are a good budget offering.
RWS vs. First American
First American is an insurance firm as their primary line of business and has a wide network of service providers for their home warranty business. They offer good service overall, but some had complaints about pricing in some instances. That said, their reception from customers is much higher than RWS so they are worth a look.
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