Platinum Home Warranty Review (2018)

Platinum Home Warranty

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Platinum Home Warranty is an Arizona based home warranty that focuses on the unique needs of those living in Arizona. From extremely high temperatures in the summer to plummetting temperatures in the winter, Arizonans live with extremes. Platinum's pitch to them is to use someone that really knows what you are going through. Overall, customers have felt good about their Platinum plans. There have been some hiccups in select cases, but overall positive reviews from customers.

Home Warranty Scores

Overall Score: 9/10

Customer Satisfaction: 8.9/10

Prompt Service: 9/10

Repair / Replace Quality: 8.9/10

Price Range: $450-$700

Deductible: $65

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Company Details

Platinum Home Warranty is an Arizona based company that focuses on providing customers in the Arizona area with locally sourced service plans for their appliances and systems. Here are additional details:

Platinum
HeadquartersScottsdale, AZ
# of States ServedAZ Only
BBB RatingA

Product Details

Platinum Home Warranty offers three different tiers of service plans. Here is a comparison of their offerings:

PlanCoverage Items
Complete Plan
  • A/C system
  • heating system
  • ductwork repair
  • thermostat
  • plumbing blockages
  • plumbing fixtures
  • toilet tanks & bowls
  • toilet replacement
  • water heater
  • outlets & light switches
  • oven / range
  • built-in microwave
  • garbage disposal
  • trash compactor
  • dishwasher
  • exhaust fans & ceiling fans
  • central vacuum
  • garage door opener
  • doorbell
  • pest control
  • rekeying
Premium PlanEverything in the Complete Plan and:
  • washer / dryer
  • refrigerator w/ ice maker
  • limited food spoilage
Ultimate PlanEverything in the Premium Plan and:
  • built-in pool & spa
Optional Add-On Items
  • salt water pool system
  • drip & sprinkler system
  • septic coverage
  • evaporative cooler
  • soft water system

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Exclusions / Limitations:

  • Per unit monetary limitations and exclusions -- please read your contract carefully
  • Act of God, war, riot, fire, flood, soil movement, lightning, hail, tornado, hurricane, or other disaster, electrical surges or changes, unmaintained / misused / abused damage
  • Computerized electronics, load controllers or other energy management systems
  • Damage or tampering resulting from people, animals, insects or pests
  • Pre-existing defects, damage, or inoperable components

Ease of Making Claims

Platinum has an online form to request service and a phone number to call. Customers describe Platinum phone agents to be considerate and professional in general. Generally, customers report that they are able to get appointments set seamlessly using the available technology.

Positives

  • Phone call-in and form available

Negatives

  • Some hold times in rare instances

Repairs & Replacements

Most customers report straightforward experiences and repairs from Platinum Home Warranty. With simple tasks, customers describe helpful service providers and efficient fixes. However, there are a few negative reviews that have popped up. In these cases, the frustrations mostly arose from coverage complaints where the contract was in the company's best interest and extremely hot days when there were service delays for cooling coverage. One thing to note is that a few customers complained that certain items were not covered -- electronics (specifically appliance control boards) are one of the most common items to break and they do not appear to be covered in these contracts. Make sure to read carefully before signing.

Platinum vs. Other Top Home Warranties

Platinum vs. American Home Shield

Platinum and American Home Shield have different ways of tiering their plans. American Home Shield has both system and appliance plans with a Combo plan that covers everything. For customization, they also have a completely custom plan where you can select the appliances and systems from their list that you really need covered. American Home Shield has some of the widest coverage in the industry and customers that hare happy with repairs and replacements.

Platinum vs. Choice Home Warranty

Similar to American Home Shield, Choice has great reaviews from customers on repairs and replacements. Their tiered plans resemble Platinum Home Warranty and prices are quite competitive in comparison.

Platinum vs. First American

First American is one of the larger home warranty companies with its main lines of business in the insurance and title industries. First American has one of the largest service provider networks and good reviews from customers. It is a tight race between Platinum and First American for customer loyalty.

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Disclaimer

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Home Warranty Score: 9 / 10 from 55 Ratings