OneGuard Home Warranties Review (2018)

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OneGuard Home Warranties

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OneGuard Home Warranties is a regional home warranty company that services Arizona, Nevada, and Texas. They offer both home warranty and home maintenance services and plans. Maintenance is a logical add-on to home warranty services that may exclude these types of services. Overall, most customers have good experiences using OneGuard.

Home Warranty Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.7/10

Prompt Service: 8.8/10

Repair / Replace Quality: 8.6/10

Price Range: $379-$699

Deductible: $69

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Company Details

OneGuard Home Warranties is an independent company that provides both home warranty and home maintenance services. Here are additional details:

OneGuard
HeadquartersPheonix, AZ
# of States ServedAZ, NV, TX
BBB RatingA+

Product Details

OneGuard offers three different plans with varying types of systems and appliances covered. Here are the details:

PlanCoverage Items
Sentinel
  • dishwasher
  • range / oven / cooktop
  • built-in microwave
  • garbage disposal
  • trash compactor
  • A/C system
  • heating system
  • ductwork
  • plumbing system
  • water heater
  • electrical system
  • ceiling & exhaust fans
  • central vacuum
  • garage door opener
  • heating system
  • humidifier
  • instant H/C water dispenser
  • jetted bathtubs
  • permanent sump pump
  • plumbing / sprinkler system & timer
  • re-key & garage remote reprogram
  • A/C & heating system tune-up
  • termite treatment
  • pest control treatment
  • weed kill treatment
  • yard maintenance service
  • window cleaning
  • dryer vent cleaning
  • garage door tune-up
  • ceiling fan / light fixture installation
  • utility connection
  • carpet cleaning service
  • pool maintenance
CenturionEverything included in Sentinel (except carpet cleaning service) and:
  • security alarm coverage
  • coverage upgrade
GuardianEverything included in Centurion and:
  • refrigerator
  • washer / dryer

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Exclusions / Limitations:

  • Unmaintained systems or appliances
  • Breakdowns caused by: misuse/abuse, improper repairs/mods, missing parts, acts of nature, manufacturer defect, chemical / sediment build-up, pest or pet damage.
  • Additional per service exclusions and limitations

Ease of Making Claims

There are two ways of making claims with OneGuard: the online claim portal and phone. Most folks describe easy appointment setting services. This is not a huge complaint issue, but there are some customers that have experienced long wait times from service providers.

Positives

  • Contact Foam Available Online
  • Phone call-ins are effective

Negatives

  • Some experienced missed / delayed appointments

Repairs & Replacements

OneGuard has many additional services than many other home warranty companies. Although you have to pay the service fee, there are some folks that are appreciative of the one-stop shop nature of what OneGuard does. That said, there are some complaints. Some customers have issues with the quality of the service providers. Some service providers come from far away and don't perform adequately. Additionally, some who have had to replace their appliances because they couldn't be repaired found that they had to wait months and months to get it resolved.

OneGuard vs. Other Top Home Warranties

OneGuard vs. American Home Shield

American Home Shield has a lot going for it. Although they don't offer the service add-ons that OneGuard does (such as carpet cleaning), they do offer customizable plans. They get high reviews from customers and are available in each of the states that OneGuard serves.

OneGuard vs. Choice Home Warranty

Choice is also available in more states (and the 3 states OneGuard serves). They are widely appreciated by customers and offer lower priced options, though they focus primarily on appliances and systems than extra services.

OneGuard vs. First American

First American compared to OneGuard is a close match-up. Although First American has a wide service area and more service providers than OneGuard, they don't offer the additional services. Each of these companies struggle from the occasional negative review concerning the quality of service and the speed of getting to a solution.

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Home Warranty Score: 8.7 / 10 from 57 Ratings