Nations Home Warranty Review (2018)

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Nations Home Warranty

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Nations Home Warranty is a Texas business serving the Texas market. It has a variety of home warranty plans for both existing homeowners and new home buyers. Overall, there are some mixed reviews from customers when it comes to getting service and repairs so please make sure to read your contract thoroughly before signing.

Home Warranty Scores

Overall Score: 6.8/10

Customer Satisfaction: 6.8/10

Prompt Service: 6.9/10

Repair / Replace Quality: 6.8/10

Price Range: $455-$730

Deductible: $60

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Company Details

Nations Home Warranty is a Texas-based home service plan business. It is locally owned and has been around since 1996. Here are some additional details:

Nations Home Warranty
HeadquartersDallas, TX
# of States ServedTX Only
BBB RatingB+

Product Details

Nations Home Warranty offers a variety of plans for both homeowners and new home buyers. Their plans come with a variety of both appliances and systems. Here is the full breakdown:

PlanCoverage Items
Basic Package
  • A/C and heating
  • ceiling fans
  • doorbells
  • electrical system
  • general pest
  • garbage disposal
  • lawn fertilization
  • lawn fire ants
  • lawn weed prevention
  • built-in microwave oven
  • plumbing stoppage
  • re-key / garage door programming
  • rodent coverage
  • sump pump
  • water heater
  • carpet cleaning service
  • semi-annual check
  • carpenter ants
  • dishwasher
  • ductwork
  • GFCI devices
  • exhaust fans
  • heating systems
  • lawn pest control
  • leak detection
  • oven / range / cooktop / vent
  • plumbing system
  • R-410A refrigerant
  • smoke detectors
  • trash compactor
  • garage door tune-up
Premier PackageAll in Basic Package and select system upgraded limitations +
  • limited code violations
  • limited permits
  • limited haul away
  • limited garage door
  • limited crane rental
Preferred PlanAll in Basic Package +
  • subterranean termites
  • garage door opener
Ultimate PlanAll in Basic Package and Preferred Plan +
  • washer / dryer
  • primary refrigerator w/ ice maker

Exclusions / Limitations:

  • Per unit and system exclusions and limitations
  • Routine maintenance
  • Failure to clean or maintain
  • Cosmetic or audible defects
  • Incorrect or mismatched installations
  • Misuse / abuse / acts of nature / pests or pets
  • Nations is not legally liable for their chosen service provider's negligence or failure

Ease of Making Claims

Making a claim with Nations is relatively painless for most. There is a simple online claim form that is straightforward. For those that call on the phone, there are some that had issues with agents.

Positives

  • Phone call in and online form available
  • Mostly courteous staff

Negatives

  • Some issues with call agents

Repairs & Replacements

Although some folks have experienced good and simple service, there are others that have had problems with service providers -- not repairing units as expected or other trust issues. Others have had disputes relating to their coverage items. Make sure to absolutely read your contract in entirety as it may be different than their sample contract and include stricter limitations.

Nations Home Warranty vs. Other Top Home Warranties

Nations Home Warranty vs. American Home Shield

Nations Home Warranty plans differ from American Home Shield in that American Home Shield has distinct system and appliance plans and a fully customizable plan where you can select the systems and appliances that are the most important. In addition to the differences in plan, American Home Shield widely gets more positive reception from customers on repair and replacements.

Nations Home Warranty vs. Choice Home Warranty

Choice has similar plan layouts to Nations with significant differences -- such as not covering pest control, but covering other appliances in the Basic plan. Overall, customers are happy with Choice Home Warranty with regards to prompt service that provides quality repairs.

Nations Home Warranty vs. First American

First American has similar plans to Nations with different tiered plans. Although they don't cover pest control, First American is backed by a large company and has a nationwide coverage area. With regards to service, First American has positive reviews overall. There were some that had anxieties about prices charged, but repairs are generally fair and effective.

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Disclaimer

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Home Warranty Score: 6.8 / 10 from 60 Ratings