National Home Warranty Review (2018)

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National Home Warranty

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National Home Warranty is one of the oldest independent home warranty companies, being founded in the mid 1980s. They cover both the Nevada and Arizona markets as a regional service company. They offer plans for both home buyers and homeowners, and they also work directly with real estate professionals in their covered areas to bring market their coverage. Overall, customers are satisfied, but there are some complaints worth noting.

Home Warranty Scores

Overall Score: 7.3/10

Customer Satisfaction: 7.3/10

Prompt Service: 7.4/10

Repair / Replace Quality: 7.3/10

Price Range: $395-$1130

Deductible: $70

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Company Details

National Home Warranty is an independent company offering both homeowners and new home buyers home warranty coverage in Arizona and Nevada. Here are additional details:

National Home Warranty
HeadquartersLas Vegas, NV
# of States ServedAZ and NV
BBB RatingA+

Product Details

National Home Warranty offers plans for both home buyers and existing homeowners. Their plans are the same in terms of price point and basic coverage. Here is the breakdown:

PlanCoverage Items
Homeowner / Home Buyer Coverage
  • A/C or cooler
  • heating system
  • ductwork
  • attic / exhaust fans
  • ceiling fans
  • light fixtures
  • door bells / chimes
  • smoke detectors
  • garage door opener
  • telephone wiring
  • central vacuum unit
  • plumbing stoppages
  • faucets
  • sump pump
  • water heater
  • instant H/C water dispenser
  • toilets
  • pressure regulator
  • recirculating pump
  • whirlpool tub
  • dishwasher
  • garbage disposal
  • built-in microwave
  • range / oven / cooktop
  • trash compactor
  • pest control
  • ADD ON: refrigerator w/ icemaker
  • ADD ON: pool and/or spa
  • ADD ON: washer / dryer
  • ADD ON: water softener
  • ADD ON: seasonal maintenance

Exclusions / Limitations:

  • Per unit and system exclusions and limitations
  • Improper repair / installation
  • Failure to clean or maintain
  • Alterations or modifications
  • Sediment or corrosion
  • Misuse / abuse / acts of nature
  • Aggregate limitation of $2,000 per service contract

Ease of Making Claims

Making a claim is a little bit unwieldy on their website. They do have a claim form for customers to submit claims, but their form is not simple to navigate to and is not SSL encrypted, which makes it a bit of a security risk to use. Folks that have called in describe mostly courteous staff, but there have been some that have suffered long hold times.

Positives

  • Phone call in and online form available
  • Mostly courteous staff

Negatives

  • Some issues with long hold times
  • Form is hard to find and not encrypted

Repairs & Replacements

Although there are some that have described positive experiences with National Home Warranty for simple repairs, there are many others with complaints when things have gotten complex. Some of the complaints concern peak season times such as A/C going out during a heat wave. This is something that can be an issue for companies as their service providers are strapped. Other complaints have to do with coverage issues and delay tactics. Make sure to read the contract as this company has some strict limitations and exclusions that may make it less worthwhile for some customers.

National Home Warranty vs. Other Top Home Warranties

National Home Warranty vs. American Home Shield

Although National Home Warranty offers some add-ons, American Home Shield offers a fully customizable plan that is great for those that don't want certain coverage items and rather substitute for other systems. They also have a widespread positive sentiment from customers concerning repairs and replacements.

National Home Warranty vs. Choice Home Warranty

Choice has a variety of different plans and coverage offerings for a competitive price versus National Home Warranty. With both states within its coverage area, Choice has more positive reviews from customers than National for service providers and prompt service.

National Home Warranty vs. First American

Similar to Choice Home Warranty, First American offers a variety of plans with different systems and appliances covered at different price tiers. This can be nice for folks that want more options, but don't want full customization. Overall, First American has good reviews from customers, but there are some complaints about coverage and feelings of paying too much in certain circumstances.

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Home Warranty Score: 7.3 / 10 from 59 Ratings