Minnesota Energy - ServiceChoice Review (2018)

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Minnesota Energy - ServiceChoice

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Minnesota Energy's ServiceChoice service is a nice add-on product for those that already get their power from Minnesota Energy. Some of the benefits include no service call fee and the option of repair only plans or also repair / replace level plans. Their prices are competitive in the space when you take into consideration the limitations. Overall, most customers have a good experience, but some had issues with service provider quality and coverage items.

Home Warranty Scores

Overall Score: 8.5/10

Customer Satisfaction: 8.4/10

Prompt Service: 8.5/10

Repair / Replace Quality: 8.5/10

Price Range: $215-$719

Deductible: $0

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Company Details

Minnesota Energy's ServiceChoice program is one of many add-on products that Minnesota Energy offers to its power subscribers. Here are additional details about the company:

Minnesota Energy
HeadquartersRochester, MN
# of States ServedMN Only
BBB RatingA+

Product Details

The ServiceChoice product offers a variety of repair and repair / replace plans for home systems and appliances. Here is a breakdown of what they offer:

PlanCoverage Items
Bronze Plan (Repair Only)
  • central home heating system
  • clothes dryer
  • range
  • water heater
Heating Only (Repair Only)
  • central heating system
  • furnace inspection
Heating & Cooling (Repair Only)
  • central heating system
  • furnace inspection
  • central A/C or heat pump
  • A/C inspection
Silver Plan (Repair Only)Everything in the Heating & Cooling Plan and the Bronze Plan and:
  • refrigerator
Platinum I Plan (Repair & Replacement)
  • central heating system
  • clothes dryer
  • range
  • water heater
Platinum II Plan (Repair & Replacement)Everything in the Platinum I Plan and:
  • central A/C
  • clothes washer
  • refrigerator

Exclusions / Limitations:

  • Per unit and general exclusions and limitations -- make sure to read your contract thoroughly.
  • Does not cover materials, parts or labor required as a result of abuse, supply outages, power surges, water damage, sediment buildup, rust, corrosion or any other conditions beyond the Company‚Äôs control
  • Does not cover noise or cosmetic conditions not affecting operation of the appliance

Ease of Making Claims

Most customers had good experiences calling in and getting swift appointments set. There were some instances where customers described appointments set, but service providers missing the appointments.

Positives

  • Call ins are generally efficient
  • Both an online form and phone number

Negatives

  • Some folks had delays -- in some cases, appointment misses

Repairs & Replacements

In general, most customers found the repair service providers knowledgeable and helpful. However, there were some instances where customers reported that service providers were not as helpful as expected. Additionally, some customers lamented that the $ amounts for repairs and reimbursements were much less than expected. Sadly, these limitations are spelled out in the contract and are common ways companies save themselves money rather than covering the whole cost.

ServiceChoice vs. Other Top Home Warranties

ServiceChoice vs. American Home Shield

American Home Shield is one of the largest home warranty companies in the country and has a wide network of trusted service providers. Their customers give them good reviews for repairs and replacements, and they offer prompt service and appointments overall. They offer a custom plan that is very popular with customers since you can pick the specific systems and appliances that you really need covered.

ServiceChoice vs. Choice Home Warranty

Choice is a budget friendly alternative to ServiceChoice. They offer a variety of plans that fit most budgets and they have a wide network of service providers. Their customers give them good reviews for repairs and replacements.

ServiceChoice vs. First American

First American offers nationwide home warranty service in addition to its title and insurance products. Although it is a bigger company, it has a wide network of service providers and has prompt service. Some of the negatives are that some customers felt that they had to pay too much in certain repair instances.

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Home Warranty Score: 8.5 / 10 from 6 Ratings