HomeServe USA Review (2018)

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HomeServe USA

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HomeServe USA has home systems plans including plumbing, electrical, heating, and cooling. Although you can get combo plans, their plans are focused on individual system plans that cover repair services for those specific systems. This is different than other home warranty companies and resembles an extended warranty plan. Many customers have good things to say about HomeServe, but there are some negative caveats that some mention experiencing.

Home Warranty Scores

Overall Score: 7.6/10

Customer Satisfaction: 7.5/10

Prompt Service: 7.3/10

Repair / Replace Quality: 7.6/10

Price Range: $239-$379

Deductible: $0

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Company Details

HomeServe USA is based in the northeast and has been in business since 2003 focused on repairing home systems. They are part of a global home repair services company that is based in the UK and has companies focused on home repair services in France and Spain. Here are additional details:

HomeServe USA
HeadquartersNorwalk, CT
# of States ServedSome States
BBB RatingA+

Product Details

HomeServe offers a variety of packages for repairing common problems with plumbing, electrical, heating and cooling systems. Here are the details on their product line-up:

CategoryCoverage Plans
Plumbing
  • Exterior Water Service Line Plan
  • Interior Plumbing & Drainage Plan
  • Exterior Sewage/Septic Line Plan
  • WSL Plus Plan (Both Exterior Water Line & Interior Plumbing & Drainage)
  • Water Service Line Bundle (Both Exterior Lines)
  • Exterior Line Plus (full plumbing coverage)
Heating & Cooling
  • Water Heater Plan
  • Cooling System Plan
  • Heating System Plan
  • Gas Line Plan
  • Heating System Preventative Maintenance
Electrical
  • Interior Electrical Wiring Plan
  • Exterior Electrical Wiring Plan

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Exclusions / Limitations:

  • Exclusions are location specific so make sure to read your contract.
  • Common limitations include: $ caps on repairs and replacements, acts of nature, modifications and prior repairs, systems and appliances that have not properly been maintained, and rust / corrosion.

Ease of Making Claims

HomeServe USA does a good job at making it easy to schedule plans. There is an online scheduling tool that is pretty easy to navigate and also phone appointment scheduling is simple for most. There were some with one-off complaints that scheduling over the phone was mishandled by representatives.

Positives

  • Online claim portal is simple to use
  • Appointments by phone are simple to make generally

Negatives

  • Some experienced issues with appointments properly being scheduled after talking on phone

Repairs & Replacements

Most customers report happy experiences with their repair people and good fixes to their issues. However, there is also mixed sentiment from customers. Some have had repair people that did not show up for the scheduled appointments. Others had issues with the repair quality and issues with multiple repair people not being able to repair the issue.

HomeServe USA vs. Other Top Home Warranties

HomeServe USA vs. American Home Shield

HomeServe USA and American Home Shield have different pricing structures. While HomeServe USA has separate plans for different home systems, American Home Shield has three basic plans and a customizable plan that covers many more systems at the same time. For those that want wider home coverage, American Home Shield provides the better bang for the $ and also has some higher customer sentiment overall.

HomeServe USA vs. Choice Home Warranty

Choice Home Warranty, like American Home Shield, provides a wider array of systems and appliances covered within their plans rather than charging per system. This makes it easier to get wider coverage when you need it. Overall, people are generally happier with the service they get from Choice Home Warranty though there are some caveats.

HomeServe USA vs. First American Home Warranty

First American has a similar structure to Choice Home Warranty and provides both appliance and home system warranty plans. Most customers are happy with the service they receive from First American though there are some that have had issues with repairs. Overall, First American is a better option if you need a wider service plan than what HomeServe offers.

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Home Warranty Score: 7.6 / 10 from 43 Ratings