General Home Warranty Review (2018)

Access Our #1 Home Warranty Company! Read Review & Unlock Best Deals

General Home Warranty

Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.

General Home Warranty is a small business founded in Alburquerque, New Mexico. Although they offer nationwide home warranty services, their customer base is predominantly based in the New Mexico area. Recently, reviewers report they have not been keeping up with business, with some having problems getting in contact with them. Learn more about their offering below...

Home Warranty Scores

Overall Score: 6.6/10

Customer Satisfaction: 6.6/10

Prompt Service: 6.6/10

Repair / Replace Quality: 6.6/10

Price Range: $399

Deductible: $59

Get Your Quote Now

Browse Our #1 Home Warranty

Company Details

General Home Warranty is a small company based in New Mexico. It does not have many technical perks, but its pricing has remained low over the years. Here are more details:

General Home Warranty
HeadquartersAlbuquerque, NM
# of States ServedAll States
BBB RatingA

Product Details

General Home Warranty has one basic plan with a few additional add-ons. Here is the full breakdown:

PlanCoverage Items
Base Plan
  • central A/C
  • heating unit
  • multiple systems units
  • plumbing
  • garbage disposal
  • water heater
  • electrical system
  • oven / range
  • built-in microwave
  • dishwasher
  • roof leak coverage - where available
Optional Add-Ons
  • garage door opener
  • kitchen refrigerator
  • washer / dryer
  • pool & spa equipment

Exclusions / Limitations:

  • Per unit and general exclusions and limitations -- make sure to read your contract thoroughly.
  • Malfunction or improper operation due to rust or corrosion of all systems and appliances
  • GHW will pay no more than $500 per covered item
  • GHW is not liable for any damages of any type that result from an independent contractor’s service, delay in providing service or failure to provide service.
  • GHW is not liable for repair of conditions caused by chemical or sedimentary build up, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, flood, smoke, theft, accidents, riots, vandalism, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, soil movement, soil settlement, storms, accidents, pest damage, or acts of God

Ease of Making Claims

There are two ways to contact General Home Warranty: on the phone or through their online contact form. Unfortunately, their contact form is not SSL encrypted so please beware of the information you share through that medium. In terms of contacting GHW in general, there are some reports of long delays in getting in touch with GHW. This could be because the business is not staffed for an influx in service or new customers. In any case, this is something to be aware of.

Positives

  • Once connected, getting an appointment seems simple enough.

Negatives

  • Severe delays at times getting a hold of someone to help.

Repairs & Replacements

For those that were able to get a hold of General Home Warranty, most were able to get service providers to come to their location. In terms of repairs, for those that were able to get repairs, most were happy about receiving them. However, there were oftentimes missed appointments and other possible delay tactics that occurred. Additionally, please read the contract for limits and exclusions as there are some strict monetary limitations that you should be aware of.

General Home Warranty vs. Other Top Home Warranties

General Home Warranty vs. American Home Shield

American Home Shield has a nationwide coverage area, but has a massive service provider network and support staff to help with service requests at any time of the year. This is a big benefit of American Home Shield over General Home Warranty. In addition to that, they have a customizable plan where you can select the systems and appliances that you really need to have fixed. Overall, American Home Shield has great reviews for repairs and replacements.

General Home Warranty vs. Choice Home Warranty

Choice is another budget conscious home warranty option that has multiple tiered plans and is highly reviewed from customers. It is a solid choice for those that want a competitive priced home warranty like General Home Warranty, but with better service.

General Home Warranty vs. First American

First American is a large home warranty company that also specializes in title and insurance products. It has a wide network of service providers, has positive reviews from customers, and is easy to get in touch with. However, there were some that felt that they paid more money than expected in some cases.

Sign up for your General Home Warranty Plan Now:   Get Your Quote Now

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

American Home Guardian
8.4/10

American Home Guardian

HSA Home Warranty
8.4/10

HSA Home Warranty

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

National Home Warranty
7.3/10

National Home Warranty

Elevate Home Warranty
7.3/10

Elevate Home Warranty

ABC Home Services
7.2/10

ABC Home Services

Service Line Warranties of America
7.2/10

Service Line Warranties of America

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Service America
6.8/10

Service America

Home Warranty Inc
6.8/10

Home Warranty Inc

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

Assurant Solutions
6.6/10

Assurant Solutions

365 Home Warranty
6.6/10

365 Home Warranty

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home service companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home service company's profit margin. See how it all works here.

Connect & Learn

Legal & Scoring Methodology

About Us

Terms & Conditions

Privacy Policy

How We Score Companies

Home Warranty Score: 6.6 / 10 from 4 Ratings