Fidelity Home Warranty vs. Old Republic Home Warranty (2018 Updated)

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Fidelity Home Warranty

Is Fidelity Home Warranty worth the cost of the premium?

First, it's important to set some records straight -- Fidelity Home Warranty is run by a different company than the commonly known Fidelity Investments. Although they have been a force in the home warranty market for quite a while, they have mixed reviews from customers. Some have described having a good experience making claims and getting service, but others have had countless issues getting repairs good service even with items that are covered in the warranty.

Old Republic Home Warranty

What do customers say about Old Republic Home Warranty?

The facts come out in our 2018 analysis of customer reviews and sentiment. Unfortunately, there are mixed reviews from customers when it comes to Old Republic. While there are some that have had good experiences making claims, there are many negative reports about service quality and technical support.

Detailed Scores

Overall Score

Fidelity Home Warranty: 7.7/10
Old Republic Home Warranty: 6.8/10

Customer Satisfaction

Fidelity Home Warranty: 7.7/10
Old Republic Home Warranty: 6.8/10

Prompt Service

Fidelity Home Warranty: 7.7/10
Old Republic Home Warranty: 6.5/10

Repair / Replace Quality

Fidelity Home Warranty: 7.8/10
Old Republic Home Warranty: 6.5/10

Premiums

Fidelity Home Warranty: $350-$445
Old Republic Home Warranty: $255-$500

Deductibles

Fidelity Home Warranty: $65
Old Republic Home Warranty: $55-$100

Get Fidelity Home Warranty Quote Now

Get Old Republic Home Warranty Quote Now

Overall Coverage

Old Republic serves a much larger area -- all states in the United States in comparison to Fidelity, which only covers 13 states -- mostly in the west and central part of the country. Overall, they have similar service plans with additions such as coverage on select permits, code violations, and haul away. Fidelity, though smaller in coverage size, has more per capita satisfaction in terms of their coverage.

Plan Breakdown

Take a look below for a side by side breakdown of what is covered and what isn't in Fidelity's Comprehensive Plan and Old Republic's Ultimate Plan:

FidelityOld Republic
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Smoke Detectors
Telephone Wiring
Water Heater
Refrigerator
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Ceiling Fans
Exhaust Fans
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Select Haul Away
Select Code Violations
Select Permit Coverage
Refrigerant Recapture / Recovery / Disposal
Select Pest Control

Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Both Fidelity and Old Republic have online claim portals for folks to manage and book their appointments for service. That said, both companies have some mixed reviews about the design of the platform, which some finding it difficult to navigate and use. In addition to that, there are some complaints for both companies with the hold and wait times for phone submissions. Overall, Fidelity has higher satisfaction ratings, but both have difficulties.

Repairs & Replacements

In terms of receiving service, most customers from both companies had satisfactory experiences, but there were others that had issues with getting repairs. For Old Republic, the negative reports were mostly having to do with the perceived level of quality and what they were charged for. For Fidelity, there were some reported issues concerning service outages and lack of coverage in certain areas. Make sure to read your contract to understand what the company is liable for in your area.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

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