Fidelity Home Warranty vs. First American Home Warranty (2018 Updated)

Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.

Fidelity Home Warranty

Is Fidelity Home Warranty worth the cost of the premium?

First, it's important to set some records straight -- Fidelity Home Warranty is run by a different company than the commonly known Fidelity Investments. Although they have been a force in the home warranty market for quite a while, they have mixed reviews from customers. Some have described having a good experience making claims and getting service, but others have had countless issues getting repairs good service even with items that are covered in the warranty.

First American Home Warranty

Is buying a First American Home Warranty worth the money?

Overwhelmingly, customers are satisfied with their experiences with First American Home Warranty, with experiences of quick resolutions and good contractors. However, some had issues with the price and deductible, finding that deductible didn't necessarily cover a repair for them, just when a service agent had to come out. Although this may not be your experience, read the contract to make sure your expectations will meet reality.

Detailed Scores

Overall Score

Fidelity Home Warranty: 7.7/10
First American Home Warranty: 8.9/10

Customer Satisfaction

Fidelity Home Warranty: 7.7/10
First American Home Warranty: 8.9/10

Prompt Service

Fidelity Home Warranty: 7.7/10
First American Home Warranty: 8.7/10

Repair / Replace Quality

Fidelity Home Warranty: 7.8/10
First American Home Warranty: 8.8/10

Premiums

Fidelity Home Warranty: $350-$445
First American Home Warranty: $288-$470

Deductibles

Fidelity Home Warranty: $65
First American Home Warranty: $75-$95

Get Fidelity Home Warranty Quote Now

Get First American Home Warranty Quote Now

Overall Coverage

In comparison to First American that has all states covered in its service area, Fidelity only has 13 states supported -- mostly western and central states. In addition to that, there are some Fidelity customers that have described service outages and lack of service providers in their areas. So make sure to read up on your contract to make sure you know what they are liable for. In terms of service, Fidelity offers less than First American in terms of appliances and systems coverage, but they do add additional services like limited pest control.

Plan Breakdown

Take a look below for a side by side breakdown of what is covered and what isn't in First American's Premier Plan and Fidelity's Comprehensive Plan:

First AmericanFidelity
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Telephone Wiring
Water Heater
Refrigerator
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Select Haul Away
Select Code Violations
Select Permit Coverage
Refrigerant Recapture / Recovery / Disposal
Select Pest Control

Learn More About Plans From First American

Get Your Quote Now

Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Fidelity and First American have online claim portals designed so customers can submit claims without having to call into a call center. Customers report that First American's online portal is smooth and easy to use. However, Fidelity's customers, though most are successful, have more mixed reviews. Some have issues with the online claim portal and have to call in. At times there are long hold and wait times.

Repairs & Replacements

Most First American customers report that they get covered quickly and the service providers are professional. There are some complaints where customers were unhappy having to pay without repairs being completed. As always, carefully read your contract before to know what to expect. Fidelity on the other hand had mixed reviews with some customers reporting that there weren't any service providers in their area when they needed them.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

Connect & Learn