Cross Country Home Services Review (2018)

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Cross Country Home Services

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Cross Country provides home service and home warranty plans through its partners across the US. This means that although they may support some of their customers, much of the services that they provide come from outside companies. Also, in some areas Sears may sell this home warranty service plan rather than their own. Overall, there are mixed reviews from customers concerning Cross Country.

Home Warranty Scores

Overall Score: 6.7/10

Customer Satisfaction: 6.7/10

Prompt Service: 6.8/10

Repair / Replace Quality: 6.6/10

Price Range: Varies By Region

Deductible: Varies By Region

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Company Details

Cross Country sells a variety of home warranty and home service products through other partners on the backend (such as TotalProtect Home Warranty for home owners). Here are additional company details:

Cross Country
HeadquartersFort Lauderdale, FL
# of States ServedAll States
BBB RatingNot Rated

Product Details

Cross Country Home Services provides home owners with home warranty services through Total Protect. Although some of the support can be done through Cross Country, the services themselves come from Total Protect. Here are the details:

PlanCoverage Items
Appliance Plan
  • refrigerator
  • cooktop / range
  • wall oven
  • range exhaust hood
  • built-in microwave
  • trash compactor
  • built-in dishwasher
  • washer / dryer
Systems Plan
  • garbage disposal
  • air conditioning units (2)
  • water heater
  • toilets
  • plumbing lines w/ stoppages
  • sump pump
  • whirlpool bath
  • attic / whole house exhaust fan
  • central vacuum
  • door bells & chimes
  • garage door opener
  • smoke detectors
Combo PlanEverything in the Appliance and Systems plan + homeowners insurance deductible reimburesement up to $500.

Exclusions / Limitations:

  • Mismatched systems
  • Breakdowns caused by: abuse, misuse and/or neglect; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property.
  • Additional per system/appliance exclusions and limitations

Ease of Making Claims

Cross Country has a simple claim submission tool that makes it easy to submit a claim and there are other folks that call in. For those that call in, there are some that have had long hold times at times.

Positives

  • Online claim submission tool
  • Phone call-ins are responded to

Negatives

  • Some long hold times reported
  • Some phone representatives are reported as not helpful

Repairs & Replacements

This is an area where some folks have reported having a poor experience. There are many that have been sold Cross Country service through Sears and other retailers. One of the issues that is commonly reported by them is that what is being sold in terms of coverage does not match up with the realities of the contract. In getting repair people out to location, most describe satisfactory first experiences, but if there is a requirement for a replacement part, there are reviewers that described waiting exorbitant amounts of time for parts to come in and sometimes not receiving them at all.

Cross Country vs. Other Top Home Warranties

Cross Country vs. American Home Shield

Although Cross Country's plans are similar in layout to American Home Shield in that you can pick either appliances, systems, or a combo plan, American Home Shield provides the option to create a custom plan where you can choose a variety of systems and appliances that fit you best. Additionally, American Home Shield gets some of the highest ratings in terms of service and repairs.

Cross Country vs. Choice Home Warranty

Choice has more combo plans if you are looking for something that is not purely systems or appliance driven. Because of that, there are more low priced options and Choice tends to be a more price conscious option. Additionally, customers report having a better experience with Choice for repairs and replacements.

Cross Country vs. First American

First American is a larger insurance provider so if you already have First American services, it may make sense for you to bundle. They don't get as great of reviews for support and repairs and American Home Shield and Choice, but much better than Cross Country, which is plagued with more negative feedback from customers.

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Home Warranty Score: 6.7 / 10 from 30 Ratings