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Is Choice Home Warranty the best way to protect your expensive appliances over the long term?
Most customers have a good experience with their Choice Home Warranty and appreciate filing claims online, the quickness of service, and that most repairs are covered. There was the occasional negative review about coverage issues and difference in overall cost and reimbursement amounts so make sure to read your contract to ensure that you are covered for the services you expect.
Overall Score: 9.6/10
Customer Satisfaction: 9.5/10
Prompt Service: 9.5/10
Repair / Replace Quality: 9.6/10
Price Range: $369-$449
Deductible: $60
Get Your Quote NowChoice Home Warranty (CHW) has been around for about a decade, servicing the home warranty space. They offer a variety of home warranty products to customers in the United States. Some of their customers are serviced by other corporations that fall under their umbrella. Overall, they provide above-average home warranty services and most customers have a positive experience.
Choice Home Warranty | |
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Headquarters | Edison, NJ |
# of States Served | All States but CA |
BBB Rating | C+ |
Employees | ~100-200 |
Customers | 100,000+ |
Choice Home Warranty offers two plans: The Basic Plan and The Total Plan. There is also optional coverage that you can buy to add on to either of these two plans. Here is the full breakdown of their offering:
Plan | Coverage Items |
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Basic Plan |
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Total Plan | All basic plan coverage and:
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Optional Items | A la carte options:
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Review New 2018 Plan Options & Get The Best Rates
Exclusions:
Customers report very easy claim management and requesting in the online claim portal. There are some who had issues with communicating on the phone, but this is not as large of a problem as with other companies in the industry.
Positives
Negatives
Most repairs are done quickly and service providers are highly rated by customers. Where there are the most complaints are misunderstandings on items of coverage and coverage limitations. Please read your contract and understand the financial limitations. Unfortunately, most home warranty companies will not cover repairs past a certain amount and there are some caveats in terms of a replacement product (such as quality and style).
Realtors have access to additional plans offered by Choice Home Warranty. With service fees that are low in comparison with many others in the industry and in-depth options for home buyers, it can be a nice additional package to add to sales for clients. Here is the full breakdown of the Choice Home Warranty realtor plans:
Plan | Coverage Items |
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Choice Plan (Home Buyer) |
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Choice Plus (Home Buyer) | All the coverage from the Choice Plan and:
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Choice Ultimate (Home Buyer) | All the coverage from the Choice Plus Plan and:
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Add-On Options (Home Buyer) | Limited roof leak, central vacuum, additional refrigerator, septic system, septic pumping, well pump, pool and/or spa equipment |
Home Seller Plan |
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Review New 2018 Plan Options & Get The Best Rates
Choice Home Warranty vs. American Home Shield
Choice Home Warranty is a bit more expensive than American Home Shield from a premium perspective, but less expensive when it comes to using the deductible. In terms of user satisfaction, American Home Shield has a bit more love from customers and more customers overall who are happy with their service. American Home Shield also has the ability to customize per each system or appliance type. However, both of these options are good for customers depending on what you need.
Choice Home Warranty vs. First American Home Warranty
First American and Choice Home Warranty both have good web site experiences that customers appreciate from making claims and getting service. Choice Home Warranty gets higher marks on serving customers faster overall.
Choice Home Warranty vs. Old Republic
Choice Home Warranty is refreshingly upgraded versus Old Republic, offering multiple plans for both home owners and realtors, but also a nice website experience for those that are trying to fulfill requests. In terms of the service, Choice Home Warranty gets higher marks overall from customers.
Sign up for your Choice Home Warranty Plan Now: Get Your Quote Now