BFS Home Warranty Review (2018)

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BFS Home Warranty

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BFS is a regional home warranty company based in Texas. They offer three different tiers of home warranty services with additional add-ons available. Most of their customers have had good interactions with them, but others have had some problems with getting repairs and replacements achieved. Make sure to read your contract completely to understand what they are truly liable for.

Home Warranty Scores

Overall Score: 7/10

Customer Satisfaction: 7/10

Prompt Service: 6.9/10

Repair / Replace Quality: 7/10

Price Range: $350-$700

Deductible: $0 or $55

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Company Details

BFS is based in Texas and operates regionally by providing home warranty plans through their proprietary network of service providers. Here are additional company details:

BFS
HeadquartersDallas, TX
# of States Served3 States (TX, AZ, FL)
BBB RatingA

Product Details

BFS Home Warranty offers three different tiers of home warranty plans. Here is the full breakdown:

PlanCoverage Items
Basic Plan
  • A/C (2 units)
  • heating
  • trash compactor
  • dishwasher
  • garbage disposal
  • oven / range
  • built-in microwave
  • water heater
  • plumbing
  • electrical
  • circuit boards
  • annual tune-up
  • select unknown pre-existing conditions
  • freon recovery
  • equipment haul away
Deluxe PlanEverything in the Basic Plan and:
  • no deductible
Premium PlanEverything in the Deluxe Plan and:
  • refrigerator w/ ice maker & dispenser
  • washer / dryer
  • stoppage coverage

Exclusions / Limitations:

  • Per unit limitations and exclusions
  • Unknown pre-existing conditions only covered if home inspection done within 60 days before purchase.
  • Will not cover faults due to lack of owner maintenance / cleaning

Ease of Making Claims

BFS only has phone call ins and a general contact form as a way to make a claim. Since they don't have a designated claim submission form or portal, the best way to contact BFS about a claim is through the phone. However, some have had issues with not being able to schedule an appointment more than a day in advance and others have had issues with some service providers not showing up to the location.

Positives

  • Phone call-in and form available

Negatives

  • Reviewers reported a lack of appointment flexibility
  • Some service providers miss appointments

Repairs & Replacements

BFS operates multiple locations across their coverage area. These locations may or may not work better or worse depending on their individual management. Although some folks have described easy and painless interactions for simple repairs, others have had issues with repair people not showing up. Others have described situations where they thought they would be covered 100% on a repair, but had to pay extra in addition to the deductible fee. Make sure to read your contract thoroughly and get an estimate from the service provider as there may be a limitation that involves you paying more.

BFS Home Warranty vs. Other Top Home Warranties

BFS Home Warranty vs. American Home Shield

American Home Shield offers both a systems only and an appliances only plan -- with the option of buying their all-inclusive combo plan. In addition to that, they offer a fully customizable plan where customers that select the appliances and systems that are the most important to them. Overall, they are the most popular home warranty company on the market with most reviewers giving them excellent marks overall.

BFS Home Warranty vs. Choice Home Warranty

Choice offers a low cost alternative to American Home Shield and has tiered plans similar to BFS. They get solid reviews from customers when it comes to service providers and repairs, and they have competitive prices.

BFS Home Warranty vs. First American

First American is a larger insurance company that has a home warranty product as well. They have tiered plans similar to BFS and Choice Home Warranty and get good marks overall from customers with a few complaints about prices.

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Home Warranty Score: 7 / 10 from 11 Ratings