Assurant Solutions Review (2018)

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Assurant Solutions

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Assurant is both a home insurance provider and a provider of 'extended warranties' per appliance/major electronics. The benefit hear is customization over the warranty en masse and it being more tailored directly to the product purchased. They have been made popular through offering coverage through Amazon and other retailers. Overall, customers who have owned Assurant extended warranties have had mixed reviews about the claims process.

Home Warranty Scores

Overall Score: 6.6/10

Customer Satisfaction: 6.8/10

Prompt Service: 6.3/10

Repair / Replace Quality: 6.3/10

Price Range: Varies

Deductible: Varies

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Company Details

Assurant's parent company is in the insurance market and was founded in 1892. It is a Fortune 500 company and focuses on a variety of insurance and warranty products across the US and worldwide.

Assurant Solutions
HeadquartersMiami, FL
# of States ServedAll States Except AK
BBB RatingA+
Employees~14000

Product Details

Assurant offers extended warranties per product for both major electronics and appliances. Here are all of the products that they offer coverage for:

Covered ItemsCoverage Items
A La Carte
  • refrigerator
  • washer
  • dryer
  • range
  • oven
  • cooktop
  • dishwasher
  • built-in microwave
  • freezer
  • television

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Exclusions:

  • Failures due to lack of maintenance
  • Damage due to unathorized repairs
  • Cosmetic damage
  • Damage caused by 'outside factors' such as: freezing, inadequate plumbing, wiring, power supply, power surge, rust, corrosion, smoke, infestation, negligence, abuse, misuse, acts of God, leaking batteries, display markings, problems with phone lines
  • Possible additional fee for disposal of appliance, system, or component
  • Damage because of upgraded, retrofit, or unapproved components.
  • TV specific exclusions
  • HVAC Products located on a rooftop
  • Duct work, refrigerant lines, drain lines, or evaporation/condenser coils if rusted or corroded

Ease of Making Claims

Customers describe the claims process as fairly straightforward at the initial stages. Submitting a claim is relatively simple on the phone or through their online portal, but getting the claim processed quickly is where the problems usually develop.

Positives

  • Online claim portal is straightforward
  • Initial phone reps are helpful to submit claim

Negatives

  • Claims are sometimes not assigned promptly
  • Indeterminate waits until claims are processed

Repairs & Replacements

There are many negative reports of both the repair representatives and the claim fulfillment process. Some customers describe that their claims are open for weeks and weeks while the service providers are difficult to contact. Additionally, sometimes claims are never resolved. This is one of the core areas of complaint.

Assurant Solutions vs. Other Top Home Warranties

Assurant Solutions vs. American Home Shield

One of the biggest differences between Assurant Solutions and American Home Shield is that Assurant focused more on extended warranties per individual product, while American Home Shield provides an overarching plan for multiple products. In addition to that, Assurant has more mixed reviews about service overall versus American Home Shield, which is the highest rated home warranty product for repairs and replacements.

Assurant Solutions vs. Choice Home Warranty

While Choice Home Warranty focuses on widescale coverage versus the individualized approach of the Assurant Solutions, on service specifically, Choice has some more positive reception from customers on quick service and repair resolution.

Assurant Solutions vs. First American Home Warranty

First American provides home warranty services that cover multiple items, while Assurant offers an a la carte extended warranty plan. In this way, you may get more value out of First American if you have more than one item that you'd like to cover. In addition to that, First American has some higher reviews when it comes to customer satisfaction.

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