America's Preferred Home Warranty Review (2018)

America's Preferred Home Warranty

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America's Preffered Home Warranty is a popular regional home warranty company with an interesting mission and one big differentiator: you can use your own service provider. With most of its customers satisfied with its product, the only big negatives are that it isn't available in all states and there are some complaints about the amount folks have been reimbursed being lower than expected.

Home Warranty Scores

Overall Score: 9.3/10

Customer Satisfaction: 9.4/10

Prompt Service: 9.3/10

Repair / Replace Quality: 9.3/10

Price Range: $369-$499

Deductible: $50, $100, $125

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Company Details

America's Preferred Home Warranty focuses on providing a better service and is an independently owned and operated company from Michigan that espouses running their business with the golden rule at heart and with Christian values. Here are additional details:

America's Preferred Home Warranty
HeadquartersJackson, MI
# of States ServedAL, AK, AR, AZ, CO, DC, DE, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, OH, OR, PA, RI, SC, SD, TN, WA, & WV
BBB RatingA+

Product Details

America's Preferred has a variety of home warranty plans available. To get the full view of the offering in your area, you'll have to reach out to them for a quote. They offer services for condos, townhouses, new construction, single family homes, and multi-family units. Here are the range what they cover:

CategoryCoverage Items
Depending on Contract
  • attic / exhaust fans
  • built-in dishwasher
  • built-in microwave
  • built-in oven
  • central A/C
  • central heat
  • central vacuum
  • washer / dryer
  • select code violations
  • duct work
  • electrical system
  • range / cooktop
  • garage door opener
  • garbage disposal
  • heating system
  • humidifier
  • instant H/C water dispenser
  • jetted bathtubs
  • permanent sump pump
  • plumbing / stoppages
  • pool/spa
  • refrigerator
  • roof leak repair
  • septic system
  • trash compactor
  • water heater
  • water softener
  • water well pump

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Exclusions / Limitations:

    There are per contract limitations and exclusions that apply to APHW plans. Make sure to read all of your contract to make sure what they agree to.

Ease of Making Claims

APHW's claim tools are not as extensive as other top providers who have online software to manage and get an appointment set. APHW has a contact form and phone number. Although most find that they can submit claims easily, there are other who had hold times with reps on the phone.

Positives

  • Contact Foam Available Online
  • Phone call-ins work for most people

Negatives

  • Some experienced long hold times

Repairs & Replacements

One of the biggest differentiators for APHW is the ability to use your own service provider that you select in your local area. Not being able to use someone you like is a big hang up that people have about other home warranty services. So, on its face, this is a big win for their customers. That said, there are some complaints about nickle and diming customers on repairs and replacements. Mostly, this appears to be misunderstandings as it comes to the coverage limits in the contract. Make sure to read your entire contract so that you feel good about what they will provide. Often it may be less than the total repair or your expectations.

APHW vs. Other Top Home Warranties

APHW vs. American Home Shield

Overall, American Home Shield offers more clarity and transparency about their products and has a product that is adapted for the 21st century -- with an easy to use claim portal and other nice features. They also allow fully custom plans. APHW is nice if you want to use your own service provider, but oftentimes you will be only reimbursed partially for the repair.

APHW vs. Choice Home Warranty

Choice is similar to American Home Shield in terms of its transparency with its plans and options. It also has a wider coverage area, which is a nice bonus. Although it doesn't offer the ability to use your own service provider, most customers are happy with the service and repairs they get for less money.

APHW vs. First American

First American is a larger company that provides home warranty services across the US. Although it is quite popular, it has some draw backs vs APHW. You can't use your own service provider and they do have some complaints about their network of providers. Both companies have some similar complaints about being 'nickled and dimed.'

Sign up for your America's Preferred Home Warranty Plan Now:   Get Your Quote Now

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Home Warranty Score: 9.3 / 10 from 35 Ratings