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America's Preffered Home Warranty is a popular regional home warranty company with an interesting mission and one big differentiator: you can use your own service provider. With most of its customers satisfied with its product, the only big negatives are that it isn't available in all states and there are some complaints about the amount folks have been reimbursed being lower than expected.
Overall Score: 9.3/10
Customer Satisfaction: 9.4/10
Prompt Service: 9.3/10
Repair / Replace Quality: 9.3/10
Price Range: $369-$499
Deductible: $50, $100, $125Get Your Quote Now
America's Preferred Home Warranty focuses on providing a better service and is an independently owned and operated company from Michigan that espouses running their business with the golden rule at heart and with Christian values. Here are additional details:
|America's Preferred Home Warranty|
|# of States Served||AL, AK, AR, AZ, CO, DC, DE, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, OH, OR, PA, RI, SC, SD, TN, WA, & WV|
America's Preferred has a variety of home warranty plans available. To get the full view of the offering in your area, you'll have to reach out to them for a quote. They offer services for condos, townhouses, new construction, single family homes, and multi-family units. Here are the range what they cover:
|Depending on Contract|
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Exclusions / Limitations:
APHW's claim tools are not as extensive as other top providers who have online software to manage and get an appointment set. APHW has a contact form and phone number. Although most find that they can submit claims easily, there are other who had hold times with reps on the phone.
One of the biggest differentiators for APHW is the ability to use your own service provider that you select in your local area. Not being able to use someone you like is a big hang up that people have about other home warranty services. So, on its face, this is a big win for their customers. That said, there are some complaints about nickle and diming customers on repairs and replacements. Mostly, this appears to be misunderstandings as it comes to the coverage limits in the contract. Make sure to read your entire contract so that you feel good about what they will provide. Often it may be less than the total repair or your expectations.
APHW vs. American Home Shield
Overall, American Home Shield offers more clarity and transparency about their products and has a product that is adapted for the 21st century -- with an easy to use claim portal and other nice features. They also allow fully custom plans. APHW is nice if you want to use your own service provider, but oftentimes you will be only reimbursed partially for the repair.
APHW vs. Choice Home Warranty
Choice is similar to American Home Shield in terms of its transparency with its plans and options. It also has a wider coverage area, which is a nice bonus. Although it doesn't offer the ability to use your own service provider, most customers are happy with the service and repairs they get for less money.
APHW vs. First American
First American is a larger company that provides home warranty services across the US. Although it is quite popular, it has some draw backs vs APHW. You can't use your own service provider and they do have some complaints about their network of providers. Both companies have some similar complaints about being 'nickled and dimed.'
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