American Home Shield vs. Old Republic Home Warranty (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

Old Republic Home Warranty

What do customers say about Old Republic Home Warranty?

The facts come out in our 2018 analysis of customer reviews and sentiment. Unfortunately, there are mixed reviews from customers when it comes to Old Republic. While there are some that have had good experiences making claims, there are many negative reports about service quality and technical support.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
Old Republic Home Warranty: 6.8/10

Customer Satisfaction

American Home Shield: 9.7/10
Old Republic Home Warranty: 6.8/10

Prompt Service

American Home Shield: 9.8/10
Old Republic Home Warranty: 6.5/10

Repair / Replace Quality

American Home Shield: 9.8/10
Old Republic Home Warranty: 6.5/10

Premiums

American Home Shield: $299-$550+
Old Republic Home Warranty: $255-$500

Deductibles

American Home Shield: $75, $100, or $125
Old Republic Home Warranty: $55-$100

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Overall Coverage

American Home Shield offers customizable coverage options, which is a big differentiator it has over competitors. In addition to their normal plan offerings, customers can customize each individual appliance or system component that you want covered as part of your plan. Old Republic has multiple plan options as well, but not the same level of customization.

Appliance / System Plan Breakdown

Look over the table below for an in depth breakdown of both the AHS Combo Plan vs the similar Old Republic Ultimate Plan:

AHSOld Republic
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Select Haul Away
Select Code Violations
Select Permit Coverage

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Customers report that AHS makes it simpler to report a claim than Old Republic. Despite both having online request portals, AHS customers found it easier to navigate than Old Republic. Using the phone instead was arduous for some who had long hold and wait times.

Repairs & Replacements

Overall, customers were content with the type of service that they encountered with American Home Shield. There were a few complaints about wait times -- especially during peak season times (like the middle of a hot or cold weather period). In those cases, make sure you are prepared as service people can run behind and have long waits. Old Republic customers also reported having workable service encounters, but some had problems with their perceived level of quality and also with being charged when they didn't think they should. Absolutely, make sure to read the contract for information and expectations on charges as some companies may not be intuitive and charge deductibles without service.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

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