American Home Shield vs. Home Warranty of America (HWA) (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

Home Warranty of America (HWA)

Is Home Warranty of America the right pick for your family?

HWA, overall, has very good reception from customers. Some of the big wins that people like are prompt service, professional representatives, and online claim portal. However, not everyone has had such a great experience. Some folks have had some issues getting their claim taken care of and there are reports of some run-arounds. One of the most important things is to read your contract -- all of it before you sign. Oftentimes there are common elements that may not be included.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
Home Warranty of America (HWA): 8.7/10

Customer Satisfaction

American Home Shield: 9.7/10
Home Warranty of America (HWA): 8.7/10

Prompt Service

American Home Shield: 9.8/10
Home Warranty of America (HWA): 8.6/10

Repair / Replace Quality

American Home Shield: 9.8/10
Home Warranty of America (HWA): 8.8/10

Premiums

American Home Shield: $299-$550+
Home Warranty of America (HWA): $274-$694

Deductibles

American Home Shield: $75, $100, or $125
Home Warranty of America (HWA): $60-$100

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Overall Coverage

American Home Shield's Combo Plan and Home Warranty of America's Premier Plus plan have a lot of similarities in terms of their coverage items. One of the major differences between the types of plans offered by these companies is that American Home Shield offers a fully customizable plan whee customers can select only to cover only the appliances and systems that they need the most, which saves money and overhead. HWA offers pre-packaged plans with handy add-ons, but not a fully customizable option.

Plan Breakdown

Take a look below for a side by side breakdown of what is covered and what isn't in American Home Shield's Combo Plan and HWA's Premier Plus Plan:

AHSHWA
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Whirlpool Bathtub
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Sump Pump

Learn More About Plans From American Home Shield

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Both American Home Shield and HWA have online claim portals that are simple to use for most customers. For those that use the online portal, both companies have quick appointment setting. However, for those that opt to call in, HWA occasionally has some longer than average wait times.

Repairs & Replacements

In terms of service provider quality and providing service to customers, both American Home Shield and HWA have good marks from customers overall. There are some differences in exclusions and some HWA customers were annoyed that service providers discovered that they weren't covered after taking the service call fee and therefore didn't do any work on the deficient unit.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

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