American Home Shield vs. First American Home Warranty (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

First American Home Warranty

Is buying a First American Home Warranty worth the money?

Overwhelmingly, customers are satisfied with their experiences with First American Home Warranty, with experiences of quick resolutions and good contractors. However, some had issues with the price and deductible, finding that deductible didn't necessarily cover a repair for them, just when a service agent had to come out. Although this may not be your experience, read the contract to make sure your expectations will meet reality.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
First American Home Warranty: 8.9/10

Customer Satisfaction

American Home Shield: 9.7/10
First American Home Warranty: 8.9/10

Prompt Service

American Home Shield: 9.8/10
First American Home Warranty: 8.7/10

Repair / Replace Quality

American Home Shield: 9.8/10
First American Home Warranty: 8.8/10

Premiums

American Home Shield: $299-$550+
First American Home Warranty: $288-$470

Deductibles

American Home Shield: $75, $100, or $125
First American Home Warranty: $75-$95

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Overall Coverage

Both First American Home Warranty and American Home Shield have large coverage areas. First American covers all states while AHS covers 49 states and DC. In terms of the options to home owners, First American offers less overall coverage in systems than American Home Shield. That said, First American's realtor plans have more coverage options so if you are a realtor, it definitely makes sense to take a second look.

Appliance / System Plan Breakdown

Review the table below for details on what American Home Shield offers vs First American Home Warranty. This takes into consideration American Home Shield's Combo Plan and First American's Premier Plan:

AHSFirst American
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Both AHS and First American customers are happy overall by the user friendly online claim portal that these companies provide. AHS has some higher reviews overall in this regard as some First American customers have had issues with service providers not having all of the information handy even though it was submitted.

Repairs & Replacements

AHS has good ratings overall for repairs and replacements. There have been one-off complaints about folks having issues with fixing issues during inclement weather (like fixing an A/C unit in a heat wave). For First American customers, most are happy with the consistency of the service, but some have been disappointed because they have been charged more unexpectantly. Make sure to read your contract on the times you will be charged to make sure you feel comfortable with the arrangement.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

American Home Guardian
8.4/10

American Home Guardian

HSA Home Warranty
8.4/10

HSA Home Warranty

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

National Home Warranty
7.3/10

National Home Warranty

Elevate Home Warranty
7.3/10

Elevate Home Warranty

ABC Home Services
7.2/10

ABC Home Services

Service Line Warranties of America
7.2/10

Service Line Warranties of America

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Service America
6.8/10

Service America

Home Warranty Inc
6.8/10

Home Warranty Inc

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

Assurant Solutions
6.6/10

Assurant Solutions

General Home Warranty
6.6/10

General Home Warranty

365 Home Warranty
6.6/10

365 Home Warranty

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home service companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home service company's profit margin. See how it all works here.

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