American Home Shield vs. Fidelity Home Warranty (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

Fidelity Home Warranty

Is Fidelity Home Warranty worth the cost of the premium?

First, it's important to set some records straight -- Fidelity Home Warranty is run by a different company than the commonly known Fidelity Investments. Although they have been a force in the home warranty market for quite a while, they have mixed reviews from customers. Some have described having a good experience making claims and getting service, but others have had countless issues getting repairs good service even with items that are covered in the warranty.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
Fidelity Home Warranty: 7.7/10

Customer Satisfaction

American Home Shield: 9.7/10
Fidelity Home Warranty: 7.7/10

Prompt Service

American Home Shield: 9.8/10
Fidelity Home Warranty: 7.7/10

Repair / Replace Quality

American Home Shield: 9.8/10
Fidelity Home Warranty: 7.8/10

Premiums

American Home Shield: $299-$550+
Fidelity Home Warranty: $350-$445

Deductibles

American Home Shield: $75, $100, or $125
Fidelity Home Warranty: $65

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Overall Coverage

Fidelity Home Warranty only covers 13 states -- mostly in the western and central part of the country. Because of this, they aren't for everyone and some may want to approach a company that has a larger footprint. That said, their comprehensive plan for those in their coverage area is competitive in terms of its offerings. Where AHS has Fidelity beat is that they cover 49 states + DC, and also have offer fully customizable coverage options so that you can build the right plan for your home.

Appliance / System Plan Breakdown

Look below for a full breakdown of AHS's Combo Appliance and Systems Plan vs Fidelity's Comprehensive Plan, which is similar:

AHSFidelity
Heating System With Ductwork
Electrical System
Telephone Wiring
Plumbing (incl. stoppages)
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Select Haul Away
Select Code Violations
Select Permit Coverage
Refrigerant Recapture / Recovery / Disposal
Select Pest Control

Learn More About Plans From American Home Shield

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

AHS provides a sleek online claim portal, which is good for those that don't want to call in and wait for the next available agent. Overall, AHS customers have reported quick turnaround, but some had issues during peak times (like during very hot or cold weather) so make sure that you have a backup just in case. Fidelity, on the other hand, had mixed reviews from customers. Customers found the online portal difficult to use at times. Also, phone agents were at times difficult to reach and at times unhelpful.

Repairs & Replacements

Most service interactions for AHS customers were positive with a few having problems with complex repairs and waits for parts. Fidelity had many more issues reported per capita with some customers describing lack of coverage and service provider outages in certain areas. It is very important that you read your contract to understand what kind of service to expect as there are sometimes exclusions buried in the fine print.

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

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