American Home Shield vs. Choice Home Warranty (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

Choice Home Warranty

Is Choice Home Warranty the best way to protect your expensive appliances over the long term?

Most customers have a good experience with their Choice Home Warranty and appreciate filing claims online, the quickness of service, and that most repairs are covered. There was the occasional negative review about coverage issues and difference in overall cost and reimbursement amounts so make sure to read your contract to ensure that you are covered for the services you expect.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
Choice Home Warranty: 9.6/10

Customer Satisfaction

American Home Shield: 9.7/10
Choice Home Warranty: 9.5/10

Prompt Service

American Home Shield: 9.8/10
Choice Home Warranty: 9.5/10

Repair / Replace Quality

American Home Shield: 9.8/10
Choice Home Warranty: 9.6/10

Premiums

American Home Shield: $299-$550+
Choice Home Warranty: $369-$449

Deductibles

American Home Shield: $75, $100, or $125
Choice Home Warranty: $60

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Overall Coverage

Both Choice Home Warranty and American Home Shield have similar coverage areas -- AHS covers 49 states and DC, while Choice Home Warranty covers all states but California. In terms of the coverage of items. In the basic plan, which we go into detail below, AHS beaets out Choice Home Warranty on the total number of items covered in their combination 'System and Appliance Plan.' Additionally, whereas Choice Home Warranty only has a few set plans, AHS has a fully customizable build-your-own plan that gives more flexibility on what you may want covered.

Basic Plan Breakdown

Take a look below for a side by side breakdown of what is covered and what isn't in American Home Shield's Combo Plan and Choice's Total Plan:

AHSChoice
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Whirlpool Bathtub
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Exhaust Fans
Washer / Dryer
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum

Learn More About Plans From American Home Shield

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Both Choice Home Warranty and American Home Shield have simple and straight-forward online claim portals that customers like. American Home Shield wins out overall with their ability to make claims for complex issues. Choice also did a good job overall, but there were some complaints about making claims for complex issues. In both cases, some customers were frustrated by delays during inclement weather, so make sure to prepare ahead if you are in a cold or warm environment.

Repairs & Replacements

American Home Shield gets higher ratings overall from customers concerning repairs. Most customers are happy with their repairs and the speed of services. There are a few that had complaints during times of harsh weather, but these complaints are not regular. When it comes to Choice Home Warranty, most customers also report having a good experience with their service providers, but there were a few complaints about coverage issues and misunderstandings. Make sure to thoroughly read your contract to understand any limits or one-off exclusions!

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

American Home Guardian
8.4/10

American Home Guardian

HSA Home Warranty
8.4/10

HSA Home Warranty

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

National Home Warranty
7.3/10

National Home Warranty

Elevate Home Warranty
7.3/10

Elevate Home Warranty

ABC Home Services
7.2/10

ABC Home Services

Service Line Warranties of America
7.2/10

Service Line Warranties of America

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Service America
6.8/10

Service America

Home Warranty Inc
6.8/10

Home Warranty Inc

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

Assurant Solutions
6.6/10

Assurant Solutions

General Home Warranty
6.6/10

General Home Warranty

365 Home Warranty
6.6/10

365 Home Warranty

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home service companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home service company's profit margin. See how it all works here.

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