American Home Shield vs. American Residential Warranty (2018 Updated)

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American Home Shield

American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

American Residential Warranty

American Residential Warranty partners with other larger warranty companies to bring various home warranty packages straight to consumers. It also offers warranties on electronics that you can buy and bundle with your home warranty. Overall customers have good experiences with this company and the complaints are fairly limited to select service providers and contract exclusions that customers didn't understand.

Detailed Scores

Overall Score

American Home Shield: 9.8/10
American Residential Warranty: 9/10

Customer Satisfaction

American Home Shield: 9.7/10
American Residential Warranty: 9.1/10

Prompt Service

American Home Shield: 9.8/10
American Residential Warranty: 9.2/10

Repair / Replace Quality

American Home Shield: 9.8/10
American Residential Warranty: 8.9/10

Premiums

American Home Shield: $299-$550+
American Residential Warranty: $360-$1139

Deductibles

American Home Shield: $75, $100, or $125
American Residential Warranty: $50

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Overall Coverage

American Home Shield's Combo Plan and American Residential Warranty's Platinum Premier plan have a lot of similarities for those looking for full home coverage of their appliances and systems. One of the big differentiators between these two companies in terms of offering is in customization. American Home Shield offers a fully customizable plan where customer can select only the appliances and systems that they need covered the most. This is a handy way to save while still getting the coverage that you need.

Plan Breakdown

Take a look below for a side by side breakdown of what is covered and what isn't in American Home Shield's Combo Plan and American Residential Warranty's Platinum Premier Plan:

AHSARW
Heating System With Ductwork
Electrical System
Plumbing (incl. stoppages)
Doorbells
Smoke Detectors
Water Heater
Refrigerator
Built-in Food Center
Free Standing Ice Maker
Range / Oven / Cooktop
Trash Compactor
A/C With Ductwork
Garage Door Opener
Instant H/C Water Dispenser
Ceiling Fans
Kitchen Exhaust Fan
Washer / Dryer50% Covered
Garbage Disposal
Dishwasher
Built-in Microwave
Central Vacuum
Humidifier

Learn More About Plans From American Home Shield

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Exclusions:

These companies have slightly different exclusions. Make sure to read your contract before signing to make sure that you understand any limitations of service in your area.

Ease of Making Claims

Both American Residential Warranty and American Home Shield have good marks when it comes to setting appointments. Both companies' customers note that the online submission tool is easy to use and appointments are set quickly. ARW had some issues with long hold times in rare circumstances.

Repairs & Replacements

American Home Shield and American Residential Warranty have good reviews from customers for timely repairs and good quality service providers overall. There were some complaints about ARW concerning disagreements that customers had about items that were not covered. This is not as much of an issue with American Home Shield as they are known for not having as stringent exclusions in the industry. That said, there is a Deluxe package add-on that can be purchased for ARW customers that may alleviate some of the pain here and we found that it was not well advertised so take note!

Browse Reviews From These Home Warranty Companies

American Home Shield
9.8/10

American Home Shield

Choice Home Warranty
9.6/10

Choice Home Warranty

America's Preferred Home Warranty
9.3/10

America's Preferred Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

The Home Service Club
9.1/10

The Home Service Club

Platinum Home Warranty
9/10

Platinum Home Warranty

American Residential Warranty
9/10

American Residential Warranty

First American Home Warranty
8.9/10

First American Home Warranty

Sears Home Warranty
8.7/10

Sears Home Warranty

SquareTrade
8.7/10

SquareTrade

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

2-10 Home Warranty
8.7/10

2-10 Home Warranty

OneGuard Home Warranties
8.7/10

OneGuard Home Warranties

ServiceOne
8.6/10

ServiceOne

Select Home Warranty
8.6/10

Select Home Warranty

Minnesota Energy - ServiceChoice
8.5/10

Minnesota Energy - ServiceChoice

HSA Home Warranty
8.4/10

HSA Home Warranty

American Home Guardian
8.4/10

American Home Guardian

Blue Ribbon Home Warranty
8.4/10

Blue Ribbon Home Warranty

Right Way Home Protection
8.2/10

Right Way Home Protection

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HomeServe USA
7.6/10

HomeServe USA

Colorado Home Warranty
7.6/10

Colorado Home Warranty

Total Home Protection
7.5/10

Total Home Protection

Universal Home Protection
7.5/10

Universal Home Protection

Elevate Home Warranty
7.3/10

Elevate Home Warranty

National Home Warranty
7.3/10

National Home Warranty

Service Line Warranties of America
7.2/10

Service Line Warranties of America

ABC Home Services
7.2/10

ABC Home Services

TotalProtect Home Warranty
7.1/10

TotalProtect Home Warranty

BFS Home Warranty
7/10

BFS Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Allied Home Warranty
6.9/10

Allied Home Warranty

Home Warranty Inc
6.8/10

Home Warranty Inc

Service America
6.8/10

Service America

Nations Home Warranty
6.8/10

Nations Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

Cross Country Home Services
6.7/10

Cross Country Home Services

365 Home Warranty
6.6/10

365 Home Warranty

General Home Warranty
6.6/10

General Home Warranty

Assurant Solutions
6.6/10

Assurant Solutions

Residential Warranty Services
6.6/10

Residential Warranty Services

Septic Maxx
6.6/10

Septic Maxx

Buyers Protection Group
6.6/10

Buyers Protection Group

Disclaimer

Finding the right home warranty in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home warranties and service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home warranty companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home warranty company's profit margin. See how it all works here.

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