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American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).
Overall Score: 9.8/10
Customer Satisfaction: 9.7/10
Prompt Service: 9.8/10
Repair / Replace Quality: 9.8/10
Price Range: $299-$550+
Trade Service Call Fee: $75, $100, or $125Get Your Quote Now
American Home Shield is the largest home warranty company in the United States. With its large customer base, it has maintained a high level of service through expansion into 49 states across the US. Below, find the full company details:
|American Home Shield|
|# of States Served||49 States + DC|
|Network of Contractors||14,000+|
|Home Warranty Subsidiaries||Landmark, OneGuard, HSA Home Warranty|
Excluding its subsidiaries, American Home Shield has a variety of home warranty products available to both home owners and property managers. American Home Shield's variety of plan options with multiple rates to choose from and fully customizable 'Build Your Own' plan are big differentiators they have over the competition. Here are the current products available:
|Combo||All Appliances & Systems Listed Above|
|Build Your Own||Select 10 From Their List of 21 Systems & Appliances|
Review New 2018 Plan Options & Get The Best Rates
Coverage Won't Be Denied For:
Overall, customers say that claims are easy to get assigned and work completed. Some of the highlights of American Home Shield claim center include doing over 3.9 million requests in 2017, which is much larger than other home warranty companies.
Overall, people are happy with the service that they receive when it comes to technicians making repairs and replacements. American Home Shield is known for being fair and operating in their contractual obligations overall. There are a few one-off complaints regarding repair speed (especially when weather is concerned). If this is a potential issue for you (such as you live in a cold environment), you may want to invest in a back-up (such as extra space heaters in case of heating issues).
American Home Shield has plans specific to real estate professionals that are good for those that are buying or selling homes. These are ideal for those that may have multiple properties, are home sellers, or are home buyers. Additionally, they a wide array of tools for real estate professionals, making it simple to add clients to plans. Finally, they have a full real estate MyAccount PRO portal that allows real estate agents to completely manage the home warranties for homes under their care.
American Home Shield vs. First American Home Warranty
American Home Shield and First American Home Warranty have comparable pricing structures and pricing options. American Home Shield has more options on the higher end of the coverage. There are some complaints from First American Home Warranty customers that the deductible is charged in any case of contact, whereas American Home Shield is more lenient in terms of its communications.
American Home Shield vs. Old Republic Home Warranty
American Home Shield has a lot going for it over Old Republic. Old Republic does not have as much web usability benefits as American Home Shield has, though there is a promise for a new website soon. Overall, American Home Shield has better scores from customers when it comes to repair services as there are some that have had issues with Old Republics contractor network.
American Home Shield vs. Choice Home Warranty
American Home Shield and Choice Home Warranty are both competitive products in terms of the benefits that they provide customers. Choice Home Warranty has some more negative feedback from customers around coverage issues so make sure to carefully read your contract before getting into the business.
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