American Home Guardian Review (2018)

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American Home Guardian

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American Home Guardian is an Arizona based home warranty company that serves the southwestern US. They offer two plans that cover both appliances and systems. Overall, they get a good reception from customers, but there are some issues with recent service provider experiences.

Home Warranty Scores

Overall Score: 8.4/10

Customer Satisfaction: 8.3/10

Prompt Service: 8.4/10

Repair / Replace Quality: 8.3/10

Price Range: $395-$595

Deductible: $65

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Company Details

American Home Guardian is a local Arizona company that focuses on the southwest United States. Their pricepoint is competitive against other industry leaders. Here are additional details:

AHG
HeadquartersMesa, AZ
# of States Served5 States (AZ, NV, UT, ID, TX)
BBB RatingB

Product Details

AHG provides two plans with a variety of optional upgrades. Here is the full breakdown of their offering:

PlanCoverage Items
Value Plan
  • A/C system
  • heating system
  • SEER-14 HVAC Coverage
  • pipe leak repair
  • plumbing blockage removal
  • toilet tank & bowls
  • angle stops / ball / gate / diverter valves, manifolds, pressure regulator
  • encased plumbing / slab leak repair
  • garbage disposal
  • water heater
  • electrical system
  • dishwasher
  • oven / stove / range
  • built-in microwave
  • range hood exhaust fan
  • ceiling fans
  • garage door opener
PremierEverything in the Value Plan and:
  • evaporative cooler
  • freon
  • refrigerant capture & disposal
  • HVAC tune-up
  • duct work
  • crane service
  • condensation blockage removal
  • plumbing fixtures / faucets
  • tankless water heater
  • water heater recirculating pump
  • sump pump
  • jetted bathtub motor assembly
  • washer / dryer
  • central vacuum
  • trash compactor
  • kitchen refrigerator w/ ice maker
  • garage door springs & mounted keypads
  • unknown preexisting conditions
  • failure due to rust / corrosion
  • city permits / correcting code violations
  • haul away for covered items
Optional Add-On Items
  • roof leak repair
  • water well mechanical system
  • septic plumbing & pumps
  • Premier Only: exterior main water, gas, drain line
  • Premier Only: water softener
  • Premier Only: wine cooler
  • Premier Only: warming drawer
  • Premier Only: freestanding ice machine

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Exclusions / Limitations:

  • Per unit limitations and exclusions
  • Monetary limitations: 1 thru 9 years old- no repair limit, replacement or repairs on units 10 thru 17 years old: $5,000, any other age: $1,200. Evaporative cooler or water/glycol based cooling systems have an aggregate limit of: 1 to 10 years old $1,200, any other age is $500.
  • Where not otherwise described, the following are excluded: faulty installation, improperly sized, mismatched systems or components, rust, corrosion, mineral deposits, mold, moss, moisture, animals, insects or pests, roots, plants or trees, structural defects, or storms/extreme weather, misuse or abuse, cosmetic or surface damage, internal/external linings, coatings or finishes, caulking, grouting, light bulbs, handles or knobs, glass or transparent plastics

Ease of Making Claims

AHG provides a claim request form online, but as of this writing it is not SSL encrypted which means the information you enter could be compromised. They also have phone call in available. However, some experienced long hold times and had issues getting a hold of people through their phone numbers during certain periods.

Positives

  • Phone call-in and form available

Negatives

  • Form is not safe to use as of this writing
  • Long hold times on the phone at times

Repairs & Replacements

Overall, American Home Guardian customers have experienced straightforward interactions with repair service providers for simple repairs. However, there were some negative complaints that arose for some. When replacement parts were needed, there were some reports of parts not being ordered or the wrong part being dispatched. In some cases this caused weeks of delays. Additionally, there were some reports that their service network did not have a wide range and that customers would have to use their own contractors. In some of these circumstances, customers became frustrated by failed or partial reimbursements.

AHG vs. Other Top Home Warranties

AHG vs. American Home Shield

There are some reviewers that have mistakenly believed that AHG and American Home Shield are the same company. They are not. American Home Shield offers multiple plans nationwide including a fully customizable plan where customers can select only the system and appliance that they really need covered. Additionally, American Home Shield has some of the highest ratings in the industry, with one of the largest networks of service providers.

AHG vs. Choice Home Warranty

Choice has similar tiered plans to AHG and at a competitive price versus other home warranty companies. Serving all the states that AHG is available in, Choice is also a highly rated home warranty company.

AHG vs. First American

First American offers nationwide coverage and is one of the largest home warranty companies -- with a large footprint in the insurance space as well. First American's prices are very competitive at the lower tiers and they have good reception from customers overall. There were a few complaints from customers feeling that they were paying more than expected, but these reports are few and far between in comparison.

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Home Warranty Score: 8.4 / 10 from 37 Ratings