ABC Home Services Review (2018)

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ABC Home Services

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ABC Home Services is a subsidiary of IGS Energy company, which is a large energy company in the United States that is one of the largest retail suppliers of natural gas. In terms of their home warranty services, they offer two plans to cover appliances and systems for customers. Most customers are happy with their service, but there are some mixed reports.

Home Warranty Scores

Overall Score: 7.2/10

Customer Satisfaction: 7.2/10

Prompt Service: 7.2/10

Repair / Replace Quality: 7.1/10

Price Range: $420-$725

Deductible: $0

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Company Details

ABC Home Services is operated by IGS Energy company, which is a large supplier of natural gas in the United States. Here are additional details:

ABC Home Services
HeadquartersDublin, OH
# of States ServedAll States
BBB RatingA+

Product Details

ABC Home Services provides two different tiers -- the Core Home Warranty and the Premier Home Warranty. Here is the breakdown:

PlanCoverage Items
Core Plan
  • A/C system
  • furnace
  • heat pump
  • inside sewer line
  • inside electrical line
  • inside gas line
  • inside water line
  • outside buried gas line
  • outside electric line
  • outside sewer line
  • outside water line
  • water heater
Premier PlanAll Systems from Core Plan and:
  • attic & exhaust fans
  • boiler
  • dryer
  • washer
  • central vacuum
  • dishwasher
  • garage door opener
  • garbage disposal
  • instant hot water dispenser
  • regrigerator
  • microwave
  • natural gas fireplace
  • natural gas lamps
  • range / oven/ cooktop
  • trash compactor

Exclusions / Limitations:

  • Per unit monetary limitations and exclusions -- please read the contract carefully before purchasing
  • Items not in proper operating condition, including those with any mechanical defect or any other issue or Failure that was known or should have been known by you, on or prior to your Effective Date.
  • Damage caused by accident, handling, misuse, improper use, abuse, alteration, improper installation, faulty wiring, failure to follow manufacturer’s instructions, depreciation, insects, vermin, corrosion or rust, physical environment, war, power surges, fire, flood, smoke, earthquake, storms, mud, lightning, freezing, riots, vandalism, accidents, animals, pests, attempted or improper previous repairs, or other insurable event

Ease of Making Claims

ABC has an online contact form and a designated phone number to call to make a claim. Most customers found that they were able to get in touch with someone that could send someone out in a timely fashion. Others, however, have described talking to an answering service that is not helpful in certain circumstances getting appointments set.

Positives

  • Phone call-ins efficient at times

Negatives

  • Some describe issues dealing with the answering service

Repairs & Replacements

Overall, there are many customers that had a good experience with the service providers that ABC provided -- especially when the repairs are simple. In other cases when the repairs are complex, there are reports from some customers of issues getting service providers out in a timely manner. Additionally, some customers were disappointed that they were offered less than expected. Please read your contract as there are strict limitations on the amount that they will reimburse, which may discourage purchase for some folks.

ABC Home Services vs. Other Top Home Warranties

ABC Home Services vs. American Home Shield

American Home Shield offers a few distinct advantages over ABC Home Services. For one, they offer a fully customizable plan where the customer can select only the appliances and systems that they really need covered. Additionally, their service providers are well reviewed overall by customers and limitations are generally less severe.

ABC Home Services vs. Choice Home Warranty

Choice Home Warranty offers a good budget conscious offering. Although they have a service call fee, there are reports from customers of good service from contractors in general. They offer various tiers of plans like ABC Home Services does, but with higher ratings from those that had to utilize the service.

ABC Home Services vs. First American

First American is a larger insurance and title company that offers home warranty services with a wide network of service providers. If you'd like the backing of a large company and want various tiers of plans, First American has a good service and is generally well reviewed by customers. The only caveat is that some customers found that they paid more than expected in certain circumstances.

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Home Warranty Score: 7.2 / 10 from 49 Ratings