2-10 Home Warranty Review (2018)

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2-10 Home Warranty

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2-10 Home Warranty is another popular home warranty company available to homeowners. Overall, vs competitors, there is a lot to love about 2-10 Home Buyers Warranty, including the online claim portal, general promptness in servicing claims, and overall professionalism in their servicing partners. However, there have been some negative reviews as well. Those usually have to do with appliances that fail completely or require multiple replacement parts. In these cases, there can be long delays, which is only exacerbated when things like weather come into play. In all circumstances, read your contract completely before committing as there may be some hidden cases where you won't be covered.

Home Warranty Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.7/10

Prompt Service: 8.6/10

Repair / Replace Quality: 8.7/10

Price Range: $300-$600

Deductible: $60-$100

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Company Details

The 2-10 Home Buyers Warranty is available in all states and has been in business since 1983. They were purchased by Brera Capital Partners, a private equity firm focused on building superior returns through acquiring, building, and holding businesses. Since then, 2-10 has initiated an updated user experience and online workflow for the 21st century.

2-10 Home Buyers Warranty
HeadquartersAurora, CO
States ServedAll States
BBB RatingA
Employees~201-500
Customers5.5 Million +

Product Details

2-10 Home Buyers Warranty offers multiple types of warranties including both systems and appliances service agreements and structural warranties for the backbone of your home. These warranties competitive with others on the market, but don't offer much in the way of customization. Here is the full breakdown:

PlanCoverage Items
Systems and AppliancesWith select exclusions / state specific:
  • A/C or evaporative coolers
  • furnace
  • plumbing
  • water heater
  • electrical
  • refrigerator
  • oven
  • dishwasher
  • built-in microwave
  • disposal
  • trash compactor
  • washer/dryer.
Optional Additional CoverageA la carte options:
  • pre-season HVAC tune-up
  • additional refrigerator/wine cooler/stand-alone freezer
  • extended pipe leak
  • roof leak
  • septic system
  • pool/spa equipment
  • water softener
  • well pump
Structural WarrantyWith select exclusions / state specific:
  • columns
  • beams/girders
  • footings & foundation systems
  • load-bearing walls & partitions
  • roof framing systems

There are additional structural warranty options for: modular/manufactured homes, remodeling, construction lenders, light commercial businesses, and new construction homes.

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Exclusions:

  • Please review your contract: 2-10 is not clear about exclusions except on contracts
  • Per unit/state exclusions -- please read contract

Ease of Making Claims

2-10's online claim portal and phone claim center are good overall for getting a claim requested. There are some that had issues with having to pay the fee multiple times for the same issue because repair people were unable to fix the original issue -- also some described not being able to talk to a supervisor to solve their issue. Others had long hold times in certain situations.

Positives

  • Online claim portal is easy and available for most issues

Negatives

  • Some had long hold times on the phone.
  • Some had issues with sequential charges even though it was the same problem/technician failure.
  • Escalating issues can be difficult.

Repairs & Replacements

Most customers had a good experience getting repairs and replacements taken care of by 2-10. However, there were many that had problems. Some describe diagnosis problems and technicians that do not adequately repair the issue -- then the customer is charged the deductible for another technician to come out. Additionally, there are some that find that 2-10 doesn't have the kind of service provider network that other top-brand home warranties have, which means that there are long wait times for service in access outages.

Realtor Tools & Plans

There are multiple benefits to realtors that use 2-10 home warranties, including: local account executives, monthly reporting, online portal to manage requests, and marketing materials. There are also some realtor or broker/agent plans. Here they are in detail:

Seller CoverageSeller coverage offers a nice benefit: the premium is not due until closing -- and will go into effect for the buyer. It covers all of the appliances and systems listed in the home owner plan, and can have additional add-on for A/C and heat pump coverage for a fee.
Buyer CoverageBuyer coverage is a 1 year contract and can be renewed annually. It includes all of the standard appliance and system coverage options above and comes with additional options for:
  • wet bar refrigerator
  • built-in wine cooler
  • and saltwater pool.
Structural WarrantySimilar to the home owner's structural warranty product, realtors have the option to purchase or sell a similar product with all of the additional benefits. This is ideal for builders as well.

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2-10 Home Buyers Warranty vs. Other Top Home Warranties

2-10 vs. American Home Shield

In terms of appliance and systems home warranties, American Home Shield really stands apart by delivering consistency and fairness to home owners. This comes with a better user experience and better reviews for service providers than 2-10 overall. Where 2-10 excels is the structural warranty area where American Home Shield doesn't have coverage.

2-10 vs. First American Home Warranty

First American and 2-10 both have good online experiences for submitting claims and getting service provided. Both of them have some customers that have complaints about service, and First American wins a bit in this department. 2-10 does a better job at structural warranties because First American doesn't offer them.

2-10 vs. Choice Home Warranty

Choice Home Warranty gets better reviews overall vs 2-10. Choice customers are happier with the service they are provided and in making claims online. 2-10, however, offers a more robust service in terms of the structural warranty.

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