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XFINITY® Home is one of the best known cable provider home security companies on the market. Comcast offers a variety of benefits in getting XFINITY Home -- including price reduction by bundling multiple products. They have mid-grade equipment and some interesting home automation integrations. That said, there are some concerns around customer service and expensive price increases and renewals.
Comcast, who makes XFINITY Home, has faced a lot of problems with customer service. Unfortunately, these issues also affect XFINITY Home customers. There are reports of issues with speaking with representatives and appointment no-shows when it comes to installations. That said, there are plenty of happy customers that have had fair, no-hassle experiences.
Here are some examples of what customers say are some of XFINITY Home's biggest advantages:
In addition to these positives, there are some complaints from customers about XFINITY Home's service. Here's what they mention as the biggest disadvantages:
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XFINITY has worked hard over the years to integrate with the newest and biggest smart home brands and features. In addition to their product plans and details -- their systems integrate with Nest Thermostats, Ecobee Thermostats, Cor Thermostats, GE lighting, LIFX lighting, Caséta Lighting, Kwikset Door Locks, August Door Locks, and Chamberlain Garage Door Opener. In addition to these integrations, XFINITY has the following breakdown for their products.
XFINITY provides equipment as part of their basic security package. Included in this package is:
In addition to the basic offering, customers can also add-on multiple piece of equipment including some proprietary smart-home equipment. Here are the add-on equipment XFINITY Home offers:
XFINITY offers one monitoring plan with the ability to add camera monitoring for an additional $9/mo per camera. Here are the details for what their monitoring plan includes:
($30/mo* first 12 months,
$40/mo* remaining months)
*Prices vary with bundles
The equipment offered by XFINITY is well-rated overall and has few reports of malfunctions. Additionally, their mobile app is well rated by most customers, which is a nice win for the overall usability of the system. There are some who had issues with malfunctioning equipment that found it difficult to get responses that resolve their issues from customer service reps.
One the monitoring side of things, most found that the XFINITY Home worked as expected most of the time. There are those that had issues with connectivity occasionally and in cases of lost connectivity over cable and cellular back-up, the monitoring system would go down. If you already have XFINITY services for cable and broadband Internet, make sure to analyze your connection before buying XFINITY Home. If you live in an area where your cable and Internet tend to malfunction and don't have good cellular connections, this may affect your XFINITY Home service too.
One of the nice elements of XFINITY's service is their camera and video service. Frontpoint has great ratings from customers for their home security product and they offer multiple tiers for great scalability. If you are someone that wants to the options of using cameras, but want to save yourself the headache of waiting for installers, Frontpoint's system is so easy to set-up that customers do it themselves in a breeze. And if you move, you won't have to pay any cancellation fees because the system is fully portable so you can take it with you.
Those that love the smart home features and integrations that XFINITY offers should take a look at Vivint. Vivint has many of the similar integrations with high end equipment and a scalable service that puts a focus on the smart home. They provide you with multiple options to control your lighting, thermostats, smart locks, and more while still getting a well-rated home security service that will last and grow with you.
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My kids were able to get help and guidance through the entire process of setting up installation while Kevin was on the phone. Kevin was very understanding over the phone that made my kids feel comfortable and confident enough to participate technically.
Think it's great, it all is directed to the police department, fire, and ambulance. All windows and doors, great monitoring system surveillance. We had other ones before and we felt we were locked in a Fort Knox building. Hope this helps. God bless.
The customer service provided was fantastic. Everyone I dealt with was very friendly, knowledgeable and helpful. I had a really great team of people working for me. The installation process was quick and easy. Minimally invasive. I hardly even noticed anyone was here! It didn't interfere with my daily life and was done in much less time than I had originally expected. The monitoring capabilities are superior. I love that I am able to use my smartphone to access my home's security features. It is convenient and easy to use. It was an amazing value! I shopped around and found that I definitely received the most bang for my buck with this system and I couldn't be happier with it.
I have not had to call since installation so I am rating this based on the installation which was excellent. They took their time and explained everything. On time arrival, great service and explanation of how everything works. They also took the time to make sure that they cleaned up after themselves. Easy monitoring remotely from any mobile devices, such as smartphones or laptops. Never had any outages or interruptions in service since installation. Greater price than competitors and 24/7 monitoring for all services. Gives me peace of mind when I am away from home as I can see what is going on, who is coming and going.
It's very easy to manage my account and they are always ready for any questions or issues that may come up. If I come across a representative who is unable to answer a question, I have experienced efficient employees who take the initiative and find the answer for me. The installation technician arrived at my residence during the estimated time window I was given when I scheduled the appointment. He went straight to work on my system and was finished in what seemed to be a matter of minutes. He gave me some valuable tips on managing my system and he explained the user interface and operation instructions so well that I couldn't think of ONE question to ask him, since he covered anything that I WOULD have asked.
Very great for your home and very better to use. Also fast loading and had great connection so whether you are at home or not it amazing. The setup was very easy and also it great thing to use when you have bad connection and calling is faster too. It show you who or what is around your house also because of camera it installed but little more money but definitely is worth it and great for when you’re on go. The value is sometimes depending on what you want and purchasing any additional stuff cost kinda extra.