Vivint Smart Home Security Review (2018)

Vivint Smart Home Security

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Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.

Home Security Scores

Overall Score: 9.6/10

Customer Satisfaction: 9.6/10

Features: 9.7/10

Equipment: 9.6/10

Equipment Price: $0+

Monitoring Price: $40/mo+

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Overall Takeaways

Vivint has one of the highest end service offerings in the home security industry, with an additional focus on the newest smart home features available. The only negative takeaway is that there are reports of some unsuitable sales tactics and difficulties with customer service in some instances. However, even with a few negative reports, Vivint won an independent award for being ranked #1 in customer satisfaction for home security systems by J.D. Power.

Here are some examples of what customers say are some of Vivint's biggest advantages:

  • Smart Home Features
  • Smart Equipment Integrations
  • High End App
  • System Quality & Scalability
.

In addition to these positives, there are some complaints from customers about Vivint's service. Here's what they mention as the biggest disadvantages:

  • Disagreements Between Contract & Salesperson Promises
  • Poor Customer Service During Malfunctions
  • Not Portable
  • Contractual Limitations

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Product Details

Vivint is known for scalable smart home technology, coupled with top of the line home security solutions. They come with a variety of packages that are scalable. Below, find additional details on what they offer.

Vivint's Equipment

Vivint has multiple equipment packages with lots of options for customization so that you can build your perfect smart home. Even when it comes to these add-ons, they offer financing plans for those that don't want to pay for the equipment up-front. Plans start as low as $9/mo for basic security systems. This element of flexibility is nice for folks that are on a budget.

Here's what they offer in terms of Home Security Equipment:

  • Door & Window Sensors
  • Recessed Door Sensors
  • Motion Sensors
  • Tilt Sensors
  • Glass Break Detectors
  • Medical Pendants
  • CO Detectors
  • Smoke Detectors
  • Temperature / Flood Sensors
  • Lamp Modules
  • Vivint Doorbell Cameras™
  • Indoor Ping Cameras
  • Outdoor Cameras

Here are their offerings for Smart Home Equipment:

  • Smart Thermostats
  • Smart Locks & Deadbolts
  • Garage Door Controllers
  • Vivint Smart Drives
  • Amazon Echo Integration
  • Google Smart Home Integration
  • Nest Thermostat Integration
  • Z-Wave Integration
  • Phillips Hue Smart Lighting Integration

Vivint's Monitoring

In addition to the wealth of equipment integrations and offerings through Vivint, they have multiple tiers of professional monitoring packages that have additional features. Here are the details:

PackageDetails
Smart Home Monitoring Plan
($40/mo)
  • Cellular Connection
  • 24/7 Monitoring
  • Smart Home Alerts & Integrations
Smart Home video Monitoring Plan
($50/mo)
Everything in the Smart Home plan and:
  • Video Monitoring & Video Options

Security & Monitoring Quality

This is one of the areas that Vivint excels at. They do a great job at giving the ability to build a customizable system with some of the newest and best equipment available today. That said, there are some reports that some have struggled with customer service experiences when the equipment malfunctions. Troubleshooting a security system can be a pain.

In terms of monitoring, Vivint has a high end service with the integration of both self-monitoring and professional monitoring in one plan. This will cut down on false alarms, while also keeping you on top of your security system in a way that works for you. Despite the any annoyances with sales or customer service, the quality of Vivint's systems and monitoring service for the price is hard to beat.

Top Alternative

Frontpoint

If you aren't amazed by the smart home features -- such as controlling your thermostat and lighting from afar, but you are still interested in top of the line home security, take a look at Frontpoint. Frontpoint comes with video surveillance and high end options for home security while being entirely portable. You won't have to worry about moving because you can take your security system with you. Additionally, they have streamlined it by making it easy to set-up. These features really make it a good choice for those that want home security (from basic to high end) and don't want to hassle of dealing with salespeople or installers.

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Home Security Score: 9.6 / 10 from 56 Ratings