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Vector Security focuses on two major things in the home security space -- smart home features and $0 down equipment. With affordable starting monthly pricing options, they use name brand equipment that should last (even if the lower tiers don't get all of the features). However, they keep pricing a bit under wraps with contact forms and needing to talk with a sales rep to learn about pricing. Also, they have some concerns about customer support. Overall, however, Vector's suite of services should get the job done to protect your property.
Vector Security offers some high quality equipment -- such as 2Gig and Alarm.com integrated devices. They also put a focus on smart home technologies -- such as smart thermostats and smart appliance modules. The big let down, however, is in the reports about customer service. Some customers have found that it is difficult to get good responses from their representatives. Also, their need to contact sales to get complete pricing can be annoying.
Here are some examples of what customers say are some of Vector's biggest advantages:
In addition to these positives, there are some complaints from customers about Vector's service. Here's what they mention as the biggest disadvantages:
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One of the best features of Vector Security is that they offer multiple equipment tiers that range from basic security to full home automation. In addition to these benefits, Vector Security offers a number of monitoring services. Sadly, they make it difficult to get transparent information on their pricings, which means that haggling is key to get the best price.
Vector Security's Equipment
Vector Security uses 2GIG and Alarm.com equipment, which is high quality. One of the negatives is that some of the equipment advertised is older generation. So talk to them about new equipment offerings. Here are their packages in detail:
|Everything in Basic Security Package and:|
|Everything in The Home Automation and:|
Vector Security's Monitoring
Vector Security has professional monitoring starting at $40/mo. Customers report that Vector does a good job with responding to alarms and that the quality of their systems (along with the Alarm.com connectivity) make things easy for customers to monitor the system from afar. Because Vector Security has put an added focus on home automation, customers have an easier time self-monitoring than other systems.
In terms of overall quality of what Vector Security is selling and the value, equipment and monitoring quality is high, but the sales process could be improved with pricing transparency and new equipment offerings.
The biggest thing holding back Vector Security was customer service complaints. Some things that customers reported were issues getting repairs on equipment, cancellation hassles, and billing mistakes. Although this hardly happened to everyone, it was pain enough for some to be vocal about it on review sites. Definitely something to be considerate of before signing your contract.
One of the best home security services is Frontpoint. They put a focus on providing all tiers of home security, ranging between basic security and high-end video surveillance. They also have really easy set-up and full portability so that you can take it with you when you move.
For those that like Vector's suite of home automation features, meet Vivint. Vivint is a major player in the home automation space -- providing home security coupled with fully customizable smart home packages. Additionally, they are offer good customer service and easily scalability so that your system can stay up to date with the latest trends.
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Wow. What an experience! David and team went the extra mile to take care of me system that was not working. David walked me through all the options and selected the best option for me and my family. LOVE the Vector Security app!
I would give zero stars if I could.
We recently purchased a new build home in a CalAtlantic development. Vector was the subcontractor to do electric for anyone who wanted something above the basic package. We had security camera pre-wiring and cat6 internet cable for our wifi.
When we started the build, we had a Vector rep who sounded like he knew what he was doing. He was familiar with installing cat6 (it's a stiffer cable so requires different installation techniques than regular cat5/cat5e), was responsive to phone calls and inquiries, understood our concerns and walked us through any issues that came up in the initial design stage.
Then he left. And Ronaldo came in.
Ronaldo did not answer phone calls. He did not talk with us. And when he first wired our house, he put EVERYTHING in the wrong place because our house was mirrored from the initial design. So instead of using his brain and saying "gee, this room looks backwards from the drawing maybe I should call someone" he just threw the camera pre-wire up in random corners. Then, he left holes the size of a quarter in the drywall and refused to cap the pre-wire because we didn't purchase any of their cameras. So unacceptable.
Ronaldo did not know how to do cat6 wire, and when we questioned it he said that he used the correct cable and that was the end of that. He did not listen to our concerns that he'd used metal staples, and since cat6 is much stiffer than cat5e he needed to use plastic guide screws. He blew it off as "I used the right cable and now the drywall is up, so my job is done". He came to the house for the final inspection, and when we asked him to do a test to make sure the cable was putting out the correct power he claimed that he didn't have the instrument to do that.
I am beyond pissed off at this company. I'll be calling them tomorrow, and best believe someone is going to come out and fix this. Totally unacceptable, unprofessional, and inappropriate behavior from this company.
I never write reviews, but I felt this warrants one. We purchased our home 4 years ago, it was equipped with a vector security system but we decided to not activate it. Rather than deal with the hassle of getting it removed from the home, we simply deal with the beeps when we open the doors and figure it is good for resale. It was 10PM on a Monday night and my 1 year old son was asleep upstairs. Somehow the alarm had been activated and when my husband went to walk the dog, it started going off. Not knowing what to do, we called Vector in a panic. The man told me there was nothing he could do because their service no longer monitored our home. I said there had to be some sort of exception as the alarm was currently going off and my son was asleep. He continued to insist that there was nothing he could do unless we were a paying customer. I was appalled that at 10pm on a Monday night in the middle of a stressful situation they tried to bully me into paying for services, I was not asking for anything other than how to turn off the alarm. Thankfully the alarm did eventually go off on its own. The only light in this review is when my husband called back and spoke to someone different, they finally offered to send out a service tech to disarm the system. Although we are not currently in the market for a security system, if we did decide to activate ours, we would not use Vector due to this situation. Never in my life has anyone been so unhelpful, especially to a poor mother with a sleeping toddler!
Ummm....no. They are a terrible company. I have had numerous issues with getting payments and not because I wasn't willing to pay. Keep in mind I have been with Vector for years. I have had automatic debits taken out of my account since the day that I started with them. Suddenly it stopped. Then I got a notice saying I was behind. I called them and asked them why was my debits stopped. NO ONE KNOWS! What?
They told me I could go on the portal online to set up automatic debits, but they are unable to manage anything in my portal, so it's strictly on me. I decided to go ahead and try that. It worked for two months and then the payments stopped. I called again and I demanded an explanation. How can I trust a security company to keep my family safe if they are so incompetent that they can't even take an automatic payment???
A manager ends up on the phone and she could not explain what was going on. She said we can sign you up for automatic debits just like we did originally. I said that's great, but I need you all to figure out why this has happened twice. She was dismissive, talked over me repeatedly when I attempted to explain why this is a problem. She simply did not want to deal with the issue. Instead she thought she could just brush it under the rug.
If this is the prevailing attitude of a manager, is there no wonder why this keeps happening? They don't care. They just care about their bottom line, not about customers. And they had the nerve to ask me to put a sign of their company in front of my house. It's not like I'm getting paid to do.
To top this off, when I have had my alarm go off they end up calling the wrong number. I have corrected them a number of times and it took multiple calls just to get the number correct in the system.
If you are looking for a security company and you are really desperate be prepared for incompetence. But if you are like me, you should make plans to look for another company.
Worst company that I have ever dealt.with! They bought out Securty Associatrs in the spring and stated that they would stand by all work and units. A month after they took over our mobile app for our Securty cameras stopped working. We called inJune and never had a visit h til Augist, only to be told they do not know what the problem is. We called.them Back in Sept and they came and told us that our unit was outdated.....the company went out of business....three years ago and they WOULD HAVE A SOLUTION FOR US! We.had to call them.again last month only to be told they could do nothing. Now they come out and want to charge us $1,162 to ungrade our 3 year old system to work with their systems. WHAT A JOKE. HORRIBLE SERVICE. FIVE MONTHS TO GET AN ANSWER AND NOW THEY WONT STAND BY THEIR WORD!
I have been on hold for 40 minutes. This is ridiculous. In addition, I put in an online request for an additional piece of equipment and I have not heard from them. It's been over a week. It's time to find a new company.
Do not go with this service. When your alarm goes off, an automated message calls you to tell you that there is no one at the number to help you and to call the number "your rep. gave you upon installation." It's the worst!!! So let me get this straight, there's a home invasion and a recording calls you???!!! Not real person. I had 3 representatives come to my home because it took that many times to actually get my system fully working. One rep. didn't even know how to activate the app. And I'm on the phone 20 to 40 minutes on average with up to 2 to 3 transfers every time I call. I'm trying to broker a deal right now where I'm willing to pay out a significant amount of money on my contract to get out of it. They are soooo incompetent!
I have yet to ever call them and not be on hold for AT LEAST 30 minutes or more. They always have an excuse. The cameras stopped working. The first service call they never showed up because they said I was not on the list even though I was called the day before to confirm. The second service call they came an hour late and then said they would have to reschedule because they did not have the time to do the work!!!! They said they would call back to set up an appointment. Guess what? You are right. It has been a month and no one has called. At moment I am on the phone trying to get through to them and I am on 33 minutes of hold. Horrible people in every way.
2016.11.10 Update. After thinking I had closed my account with this company, I started taking down all of their equipment. I get a text from my old roommate who said "Vector Security just called me..." and sure enough, the police showed up at my house. I got a bill for $100. When I called Vector, they said that they never disconnected my service as I asked them to and the reason I had not been billed is because they gave me a credit. Yet again, another pile of crap we are suppose to take. I asked for a third time to close my account and send me confirmation this time. Such crap. Over this company..
some of the worst customer service i've ever experienced. long wait times every single time i've called. technicians ignore service appointment windows on a routine basis. i'm currently sitting at home, waiting for a technician that was supposed to be here 4 hours ago...
the service itself is ok. when we originally got it 8 years ago, it was state of the art, which meant the technology did not yet exist to access it remotely. to upgrade it to allow for that didn't cost nearly as much from them as the price I got from another company. and it's a relatively user friendly panel, which is nice.
my biggest issue is the wait time when you call them. oh.my.god. you can just grow old waiting for someone to answer a phone! When we go out of town, I like to change our password for whoever is housesitting, which can only be done by calling them (WHY CAN'T THIS JUST BE DONE ONLINE????). I can't remember doing it without having to wait more than 15 minutes for my "very important call" to be picked up by the "next available operator." Is there only one person answering phones for the whole corporation? it's crazy! since having to call them happens so rarely it isn't enough for me to ditch them, but it is REALLY infuriating.
I was disappointed by the $109.00 travel fee on my invoice from Vector
Security. This charge was on top of labor and parts. Really don't understand it? Did not buy their service contract either. They were trying to sell me the yearly contract - not interested in dealing with a company that charges travel fees. Not impressed with this company.
Much better security companies out there...The get you in with the "free stuff", but they make their money because it is a pain to switch even when your contract is up.
Suggestion, make sure you either negotiate a price (1/2) when your contract is up, or leave. There are better/cheaper monitoring companies.
Also, don't you hate those companies that make you find a fax machine to cancel. It's like they are just tying to make it difficult on you. And the excuse that they need it to cancel a security service is bull...You can move it to a new location without faxing anything. And you can cancel any other required service... They are just punishing you for leaving.
I signed a contract a few years ago and rarely used the service. I called to find out how much it would cost to end my contract, and was told I had a couple of months remaining. I was provided an amount to pay and paid it.
I somehow activated a sensor while painting. I thought the service had ended, and was told that they hadn't received written notification - and now we owe another month?
1) What was the sense of me making a lump sum payment - other than to the service?
2) I didn't keep a copy of an agreement, but remember it was for either 3 or 5 years - not for life.
3) No other home consumer service requires written notification? Phone, Cable..... what non-sense.
I honestly had nothing good or bad to say about Vector - we just didn't use it. This requirement doesn't seem right and out of general business practices. Just another way to get a few extra bucks and abuse the consumer.
I'm a costumer for 6 years already started as a vip and they trick us to change it to a regular contract , just move a house and they want to charge me 350$ to install the equipment or 500$fine of cancellation what a rip off, I can't even talk with the supervisor!!!! Terrible customer service , bye bye vector discusting
I will start off by saying that I am grateful the alarm system was never put to the test. Dealing with this company has been a nightmare.
A friendly man stopped by my house the day after I moved in; 2 weeks after I had bought it (my first home). After reminding me that I was a young, single white female in not the best neighborhood he convinces me to sign a contract. This packet of paper was not something I could feasibly read with him standing there so in my naivety I assumed he would be honest. I asked if I could cancel at any time without consequence, he assured me I could. He lied.
It turned out I could not use my system because of changing living arrangements. When I called to cancel I was informed that I owed a balance of what 2 years would cost, should I cancel. When I asked to speak to a manager on several different occasions they were cold, rude, and uninterested in the fact that I had been lied to. They would not work with me, they would not help me to find a better solution. I stopped paying. Then I get a call months and months later saying I will be taken to court for breach of contract.
All I got out of Vector Security was a lesson: Never sign anything without reading it, and never trust the smiling salesperson.
If I could give them 0 stars I would. They have been billing us for over 1 year even after repeated reminders that we have left the premises and to stop billing us. No integrity just another greedy company trying to take money that does not belong to them. Its called stealing. Based out of PA 888-832-8575 with local offices with poor customer service. Pam Petrow is the owner and cannot get hold of her or her assistant. They have not provided any services just collected money. 0 STARS
Our salesman Jerry was prompt and diligent in contacting us with the right house security setup. During the sales process we were educated in how the system works, how the modules work, and options to improve our house security. Jerry laid out the pricing up front and made reasonable suggestions which led us to feel no pressure in purchasing our system through him.
We were told someone would show up to install the system within days and during specific hours. Owusu, our installer, came right on time and was easy to work with. He took the time to neatly install the system and when he was done we were shown how to use the security system from start to finish.
Overall, I highly suggest you call the Melville office, ask for Jerry and get your Vector Security System today!
They provide the worst service in the industry! Do not keep appointments and do not follow basic instructions to contact before arrival, do not ring door bell and just leave handwritten notes that say they were here and please contact customer service again. I had three missed service appointments over two weeks after waiting days for a replacement battery on the system. Still waiting.
Customer service and technical support says they could not remotely access key pad as zones were set up incorrectly. My humble opinion is to avoid this system and company. ( eye on security).
Great price and good system, but getting repairs or service will make you crazy and turn your hair gray! Works great until you a problem.
I will try to file a complaint again but honestly they do Not really care about customer service after you get the system. They just want to collect their monthly fees.
Poor customer service! Nothing but problems with this company. Made an error on bill said they would adjust it. Next month it's not adjusted and I have an overdue bill that they said they would handle.
I would never use this company again!
My home security alarm system needed to be repaired. I decided that since it was an old system, I would consider updating the entire system instead of just repairing it. I called Vector Security located in Port Jefferson and they answered the phone with a real live person instead of machine. I spoke to Marissa, who was pleasant, professional, knowledgeable, and very helpful in recommending the system upgrade that I needed. She spent a lot of time with me on the phone answering all of my questions and had a lot of patience. We set an appointment for the next day to have the work done. The technician whose name was Owusu arrived on time, was very professional, very knowledgeable about the system, made all of the necessary upgrades in a timely fashion, and explained all I needed to know about the upgraded system and it operation in simple understandable terms. There is no question that I am very satisfied with this company and I would, without question, highly recommend them to anyone who needs to have a home security system upgraded or installed.
We recently had Vector install our home security system. All aspects of the installation were outstanding, from the initial set-up, to the installation and now with the alarm's maintenance. Our service representative, Joe, was friendly, knowledgeable and very helpful. The technician who installed the alarm was extremely efficient, polite, and professional. We have had a couple of accidental trips of the alarm and the monitoring service was fast, thorough and friendly. We would definitely recommend this company to anyone who is looking to install, or change their alarm monitoring provider.