Vector Security Reviews (2018)

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Vector Security

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Vector Security focuses on two major things in the home security space -- smart home features and $0 down equipment. With affordable starting monthly pricing options, they use name brand equipment that should last (even if the lower tiers don't get all of the features). However, they keep pricing a bit under wraps with contact forms and needing to talk with a sales rep to learn about pricing. Also, they have some concerns about customer support. Overall, however, Vector's suite of services should get the job done to protect your property.

Home Security Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.6/10

Features: 8.7/10

Equipment: 8.8/10

Equipment Price: $0+

Monitoring Price: $40/mo+

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Overall Takeaways

Vector Security offers some high quality equipment -- such as 2Gig and Alarm.com integrated devices. They also put a focus on smart home technologies -- such as smart thermostats and smart appliance modules. The big let down, however, is in the reports about customer service. Some customers have found that it is difficult to get good responses from their representatives. Also, their need to contact sales to get complete pricing can be annoying.

Here are some examples of what customers say are some of Vector's biggest advantages:

  • Smart Home Features
  • High Value Equipment
  • Alarm.com Integration
.

In addition to these positives, there are some complaints from customers about Vector's service. Here's what they mention as the biggest disadvantages:

  • Some Poor Customer Service Complaints
  • Contact Sales For Full Pricing
  • Less DIY & Portable Friendly
  • Ending Contract = A Pain For Some

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Product Details

One of the best features of Vector Security is that they offer multiple equipment tiers that range from basic security to full home automation. In addition to these benefits, Vector Security offers a number of monitoring services. Sadly, they make it difficult to get transparent information on their pricings, which means that haggling is key to get the best price.

Vector Security's Equipment

Vector Security uses 2GIG and Alarm.com equipment, which is high quality. One of the negatives is that some of the equipment advertised is older generation. So talk to them about new equipment offerings. Here are their packages in detail:

PackageDetails
Basic Security
(Pricing Varies)
  • Wireless Control Panel
  • 3 Door/Window Sensors
  • SecurityCare Plus
  • Yard Sign & Decals
  • Professional Monitoring
Home Automation
(Pricing Varies)
Everything in Basic Security Package and:
  • Mobile Solutions
  • Appliance / Lamp Control
  • Option: Add Camera
  • Option: Add Smart Lock
Connected Home
(Price Varies)
Everything in The Home Automation and:
  • 1 Indoor Camera
  • 1 Door Lock
  • 1 Thermostat

Vector Security's Monitoring

Vector Security has professional monitoring starting at $40/mo. Customers report that Vector does a good job with responding to alarms and that the quality of their systems (along with the Alarm.com connectivity) make things easy for customers to monitor the system from afar. Because Vector Security has put an added focus on home automation, customers have an easier time self-monitoring than other systems.

Security & Monitoring Quality

In terms of overall quality of what Vector Security is selling and the value, equipment and monitoring quality is high, but the sales process could be improved with pricing transparency and new equipment offerings.

The biggest thing holding back Vector Security was customer service complaints. Some things that customers reported were issues getting repairs on equipment, cancellation hassles, and billing mistakes. Although this hardly happened to everyone, it was pain enough for some to be vocal about it on review sites. Definitely something to be considerate of before signing your contract.

Alternatives

Frontpoint

One of the best home security services is Frontpoint. They put a focus on providing all tiers of home security, ranging between basic security and high-end video surveillance. They also have really easy set-up and full portability so that you can take it with you when you move.

Vivint

For those that like Vector's suite of home automation features, meet Vivint. Vivint is a major player in the home automation space -- providing home security coupled with fully customizable smart home packages. Additionally, they are offer good customer service and easily scalability so that your system can stay up to date with the latest trends.

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Browse Vector Security Customer Reviews

Wow. What an experience

Wow. What an experience! David and team went the extra mile to take care of me system that was not working. David walked me through all the options and selected the best option for me and my family. LOVE the Vector Security app!

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Home Security Score: 8.7 / 10 from 22 Ratings