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SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Vector Security focuses on two major things in the home security space -- smart home features and $0 down equipment. With affordable starting monthly pricing options, they use name brand equipment that should last (even if the lower tiers don't get all of the features). However, they keep pricing a bit under wraps with contact forms and needing to talk with a sales rep to learn about pricing. Also, they have some concerns about customer support. Overall, however, Vector's suite of services should get the job done to protect your property.
Vector Security: 8.7/10
Vector Security: 8.6/10
Vector Security: 8.7/10
Vector Security: 8.8/10
Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.
It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.
I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.
The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.
Great system. I accidentally hit the panic button as I was carrying heavy furniture up my front steps and bumped the key fob/remote into the railing. I got a call from Simplisafe in less than a minute, they were checking on me to see if I was ok!
I've had this system over a year and thought it had recently malfunctioned, I called customer service and all I had to do was replace the batteries in the keypad, that was easy. The customer service reps have always been extremely kind and helpful. Thanks Simplisafe.
I had this service since 2013. I have nothing but great things to say about them. Whenever I had a problem with service or the product I had a great experience.
For the price one is paying per month, its an absolute value.
I cant wait until they get their camera system available in December 2015.
I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.
This company has excellent customer service. I purchased one of their systems, but found it probably wasn't going to do me any good if I didn't buy the monitoring package. I initially thought it would be great for when we are home. But when I got to thinking about it, what would happen if we were out of town and the alarm ( siren) went off. So , I thought best to return it. The customer service person helped me with one phone call and made arrangement to send it back for a refund. I was was not put on "hold". He did not try to talk me into keeping it or did he try to sell me anything else. He gave me all the information I needed to send it back immediately. I have never encountered such service from anyone in the past. These guys are great and I would highly recommend them to anyone in need of a security system.
So far so good. Only had a week, but install and set up was a piece of cake. Had to customer support for a couple of clarifying questions, wait time seemed a little long but I expected it so no big deal. They answered all questions and offered to help with anything else. 3 close friends including my homeowners insurance company owner currently use this system so I gave it a try based on their positive feedback.
I HAD THE SAME SECURITY SYSTEM AND MONITORING COMPANY FOR OVER 30 YEARS. I recently had new windows installed in the home and the energy efficient frames covered the wires on each window. There was no way to restore the old wired system. They offered a wireless system for $300 with a new two year contract for $29/month. Problem was the base system had only about 4 door/window sensors. I needed 12 and the cost was an extra $400.00 ($50 each).
I researched the top systems with all the bells and whistles and fancy control panel screens. Then I found SimpliSafe and was skeptical at first. NO CONTRACT REQUIRED! I bought the build it yourself system with everything including keychain remotes (2), CO alarm, siren, smoke detector, and all sensors for $600! Signed up for their monitoring program at $14.95/month. My old alarm company was $29/month. I've worked in every type of electronics fields that you can imagine and when I got the package I was extremely pleased! I was able to select only the sensors that I needed and should I decide to add something else later it is easy. The components are solid and very easy to install. You can look at online videos or simply read the small manual to install. Based on a technical writing job I had this is the best manual I can imagine. Pictures with clear explanations. The icing on the cake is the telephone support. Called the phone number, pressed 2 and I was speaking to CS rep within TWO MINUTES!!! Not an overseas call center and these people knew how to help and could easily access system remotely to test.
You can use the system with a land line, but unless your area isn't covered by wireless carriers use wireless. Our connectivity with the alarm system is better than our two cell carriers.
There are standard packages, but I found do it yourself was best for me. I've a large home so it will be less expensive for those with smaller homes or apartments.
The savings on monitoring cost will effectively pay for the system in 40 months.
Check your existing contract if you already have a service. Many, like mine, have automatic renewal for one year periods. Put on your happy face and call to tell them you wish to cancel. You're moving to Italy, selling your home to travel in new motorhome... I'd been with our company for a long time and the CS rep voided the annual contract, made it month to month, with a single payment remaining. All I had to do was FAX a letter with my request and reason. YOUR RESULTS MAY VARY!
I've had my Simplisafe system for about 6 months now and have had two experiences of their efficiency. First, I accidentally pressed my remote's panic button when changing it out of the previous day's pants. In less than ten seconds SS was calling my phone and I quickly confirmed the accident with appropriate safe word use. They cancelled their call to our local 911 center. Second, a ceiling tile in my basement fell and set off a motion detector. Again, in seconds they had me on the phone and we cleared up the problem in an impressive, regimented manner. Their contact staff was efficient and courteous. I love my Simplisafe system and have great peace of mind with it in service.
I've been using Simplisafe for more than a year and their service is outstanding. Their dispatch center is prompt and direct. The service has been reliable at protecting our home year-round. Their pricing is competitive to other alarm services and setting up the sensors is a breeze. You won't be disappointed!
Simplisafe has been great for us and our company. We purchased one of the original systems back in 2015. The setup was easy and when we had a problem, customer service was available and totally helpful. Later, when the system had problems, they were again available and helpful in guiding us to a solution with no cost to us.
The best story from our uneventful relationship with Simplisafe came when there was a fire in the building of our office. The "false alarm reduction" company that all of us have to pay for tried to charge us a fine and Simplisafe took over and resolved the problem for us. No other company has ever been willing to take on a frustrating task like that for us, and again they did it at no charge.
Thanks Simplisafe. Your team is great to work with. And so today we just purchased a new system to add to our home.
Really nice stuff.... Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything... I've only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of.
SimpliSafe had a deal on the **** ******** Thermostat, purchased item and waited for a week. Was not until I called in to ask about order status they informed me they have oversold the Nest Thermostats and will not be shipping them out nor honoring their price on future inventory.
I've had a SimpliSafe system for years. They seem to respond to alarm events as quickly as any other monitoring service I've ever used. Their customer support is lacking. I learned the hard way that if you need support, call as though you're a new customer. Someone will talk to you if you're a new customer. If you choose the customer support option, you'll be on hold forever. Don't expect a callback after leaving a voice message either. The equipment almost all worked when it was new. They replaced the parts that didn't work, but the replacements didn't always work either. Beware that the equipment is cheap and slowly stops working right around the time it's no longer covered under the replacement policy. For me personally they've always been good about shipping new common parts. I've never ordered anything fancier than sensors, key fobs, batteries and signs. Their system is great for people who need a theft deterrent, a portable system and/or do not want to pay for a monitoring service but still want sensors with an alarm. I wouldn't recommend them to someone who wants a reliable monitored security system.
I purchased the simplisafe unit and have been adding devices as I can afford. Recently we learned there is a new Simplisafe and have been told that our existing units are not backward compatible and we would have to purchase all over again if we wanted to upgrade. Simplisafe has upgraded in the past when they upgraded from S1 to S2 but now that they have S3 they are refusing to provide an upgrade path or offer existing customers a discount to purchase the new systems. This is very poor customer service in my experience and I will not re-purchase an entire system every time they upgrade. Be aware of this practice because they kept selling the old units even when the new systems were hours away from being sold on the website
Now I am really disliking this company for different reasons. First I returned an item, they acknowledged receiving it but the refund never came. I called them after 2 months and the agent said "oh let me process the refund since we already got the item". Meaning to say nothing could have been done supposedly.
After that I tried calling customer service due to triggered alarm but it's impossible to contact them. Very poor customer service. I would suggest you find a better alarm company before you purchase their product.
Simplisafe a monitoring system that sells self-maintaining alarms to protect your property has not been able to solve any issues related to the product I bought in January 2017. They have changed the system 3 times, sent countless replacement parts. Every time we call to trouble shoot, we spend over an hour guessing what could be the issue. Their customer service is not trained and after escalating to managers we get temporary solutions. This has completely changed our perception about simplisafe's ability to protect our home. When I asked for a refund I was told that they could not honor that request. So now I'm stuck with a malfunctioning home protection system. Any solution that I might get from this forum?
I ordered units for two homes at the same time but to eliminate confusion the sales person placed two separate orders. I was charged for both units but only one was delivered. After several phone calls the second unit was delivered. The first unit was to be used in a rural location where only Verizon is available and this was told to the sales person. The unit was delivered with T-Mobile communication capability only. After another phone call a new part for the base unit was delivered which communicates with Verizon but the unit had to be disassembled to install the new board and the old bard returned to simplisafe. This would be a problem for some people.
I ordered 6 new motion entry sensors. I had trouble entering the new sensors via the key pad therefore I called for technical support. I tried to call for 3 days during business hours and never got an answer. I left a message stating my problem. On the 4th day I went into test mode again to see if perhaps the sensors were now online. When you enter test mode the third party monitoring agency calls to alert you. I mentioned to them I am trying to test to newly installed sensors which weren't working. They transferred me to the technical support and I finally got someone. They re-entered the sensors and said there was nothing left to do and that they were working. I got home later and went back into test mode and the sensors are still not recognized by the system. The third party monitoring agency called me to alert me I was in test mode and I mentioned I was having problems with my set up and that I was having even bigger problems getting any support. They mentioned they have heard this complaint from many customers, some stating wait times of 45 minutes on the phone until they are able to get someone from customer support on the phone.
I purchased the Simplisafe product more than 6 months ago. They sent the wrong product initially and since then I have been sent faulty product (entry sensors that were faulty, I received 2-3 replacement entry sensors thus far and still awaiting a replacement keychain remote as the one I currently have is faulty). If you have to call in for customer service support be prepared to wait 20+ minutes on hold or leave a message. Every time I call in to trouble shoot, I spend 30 minutes to 1 hour+ on the phone with customer service trying to find a resolve.
As of right now, I have been listening to the "on hold" music for exactly 34 MINUTES! This, after spending 20 minutes waiting on hold earlier for a representative called "Jean C***** to tell me he was sending me a return label and never did! This company has great potential and its products are great, but this level of customer service is just PATHETIC!! How can they even JUSTIFY this aberration of having EVERY SINGLE CUSTOMER wait for 20+ minutes on a GOOD DAY to reach someone!!?? This is 2018!! Just because of that I might go with somebody else even if more expensive and even if they have a contract! I can only imagine how more HORRIBLE it is going to be after the release of their new SimpliSafe 3 system and more people start buying! This company's leadership are CLUELESS about such a CRITICALLY IMPORTANT aspect of any good company as customer service is. Great potential, but shooting itself on the foot so far. Shameful!
While the security system we received was easy to install, I've spent four days awaiting a response from their customer support team. Our system will not send a test signal to the monitoring center (to whom we've also spoken with regarding the situation). This system is literally useless without someone to monitor the activity. Incredibly disappointing to have experienced such a negative experience from a company with such glowing reviews.
I wish I had read these reviews and others on reputable review sites before I got involved. I will say, at first my numerous email inquiries (to be absolutely certain this equipment would meet my needs) were answered promptly and I was assured my monitoring requirements would be satisfied. It was only after the purchase that I had contact them with problems I was having. Anywhere from basic, boilerplate responses to flat out cluelessness (yeah, I know that's not a real word).
Typical when a company comes out with something new that catches on thus causing an overload leading to long wait times, and less than adequately trained customer service reps who by their very affect alone demonstrate their inability to understand the issue (the racket of banter in the background didn't help).
I have my fingers crossed they will honor their return policy.
NOTE: After posting this review there was an email with a return label attached. So, no problem there thus far.
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Wow. What an experience! David and team went the extra mile to take care of me system that was not working. David walked me through all the options and selected the best option for me and my family. LOVE the Vector Security app!View More Reviews
We recently had Vector install our home security system. All aspects of the installation were outstanding, from the initial set-up, to the installation and now with the alarm's maintenance. Our service representative, Joe, was friendly, knowledgeable and very helpful. The technician who installed the alarm was extremely efficient, polite, and professional. We have had a couple of accidental trips of the alarm and the monitoring service was fast, thorough and friendly. We would definitely recommend this company to anyone who is looking to install, or change their alarm monitoring provider.
My home security alarm system needed to be repaired. I decided that since it was an old system, I would consider updating the entire system instead of just repairing it. I called Vector Security located in Port Jefferson and they answered the phone with a real live person instead of machine. I spoke to Marissa, who was pleasant, professional, knowledgeable, and very helpful in recommending the system upgrade that I needed. She spent a lot of time with me on the phone answering all of my questions and had a lot of patience. We set an appointment for the next day to have the work done. The technician whose name was Owusu arrived on time, was very professional, very knowledgeable about the system, made all of the necessary upgrades in a timely fashion, and explained all I needed to know about the upgraded system and it operation in simple understandable terms. There is no question that I am very satisfied with this company and I would, without question, highly recommend them to anyone who needs to have a home security system upgraded or installed.
Our salesman Jerry was prompt and diligent in contacting us with the right house security setup. During the sales process we were educated in how the system works, how the modules work, and options to improve our house security. Jerry laid out the pricing up front and made reasonable suggestions which led us to feel no pressure in purchasing our system through him.
We were told someone would show up to install the system within days and during specific hours. Owusu, our installer, came right on time and was easy to work with. He took the time to neatly install the system and when he was done we were shown how to use the security system from start to finish.
Overall, I highly suggest you call the Melville office, ask for Jerry and get your Vector Security System today!
the service itself is ok. when we originally got it 8 years ago, it was state of the art, which meant the technology did not yet exist to access it remotely. to upgrade it to allow for that didn't cost nearly as much from them as the price I got from another company. and it's a relatively user friendly panel, which is nice.
my biggest issue is the wait time when you call them. oh.my.god. you can just grow old waiting for someone to answer a phone! When we go out of town, I like to change our password for whoever is housesitting, which can only be done by calling them (WHY CAN'T THIS JUST BE DONE ONLINE????). I can't remember doing it without having to wait more than 15 minutes for my "very important call" to be picked up by the "next available operator." Is there only one person answering phones for the whole corporation? it's crazy! since having to call them happens so rarely it isn't enough for me to ditch them, but it is REALLY infuriating.
I signed a contract a few years ago and rarely used the service. I called to find out how much it would cost to end my contract, and was told I had a couple of months remaining. I was provided an amount to pay and paid it.
I somehow activated a sensor while painting. I thought the service had ended, and was told that they hadn't received written notification - and now we owe another month?
1) What was the sense of me making a lump sum payment - other than to the service?
2) I didn't keep a copy of an agreement, but remember it was for either 3 or 5 years - not for life.
3) No other home consumer service requires written notification? Phone, Cable..... what non-sense.
I honestly had nothing good or bad to say about Vector - we just didn't use it. This requirement doesn't seem right and out of general business practices. Just another way to get a few extra bucks and abuse the consumer.
Do not go with this service. When your alarm goes off, an automated message calls you to tell you that there is no one at the number to help you and to call the number "your rep. gave you upon installation." It's the worst!!! So let me get this straight, there's a home invasion and a recording calls you???!!! Not real person. I had 3 representatives come to my home because it took that many times to actually get my system fully working. One rep. didn't even know how to activate the app. And I'm on the phone 20 to 40 minutes on average with up to 2 to 3 transfers every time I call. I'm trying to broker a deal right now where I'm willing to pay out a significant amount of money on my contract to get out of it. They are soooo incompetent!
I have yet to ever call them and not be on hold for AT LEAST 30 minutes or more. They always have an excuse. The cameras stopped working. The first service call they never showed up because they said I was not on the list even though I was called the day before to confirm. The second service call they came an hour late and then said they would have to reschedule because they did not have the time to do the work!!!! They said they would call back to set up an appointment. Guess what? You are right. It has been a month and no one has called. At moment I am on the phone trying to get through to them and I am on 33 minutes of hold. Horrible people in every way.
2016.11.10 Update. After thinking I had closed my account with this company, I started taking down all of their equipment. I get a text from my old roommate who said "Vector Security just called me..." and sure enough, the police showed up at my house. I got a bill for $100. When I called Vector, they said that they never disconnected my service as I asked them to and the reason I had not been billed is because they gave me a credit. Yet again, another pile of crap we are suppose to take. I asked for a third time to close my account and send me confirmation this time. Such crap. Over this company..
some of the worst customer service i've ever experienced. long wait times every single time i've called. technicians ignore service appointment windows on a routine basis. i'm currently sitting at home, waiting for a technician that was supposed to be here 4 hours ago...
Worst company that I have ever dealt.with! They bought out Securty Associatrs in the spring and stated that they would stand by all work and units. A month after they took over our mobile app for our Securty cameras stopped working. We called inJune and never had a visit h til Augist, only to be told they do not know what the problem is. We called.them Back in Sept and they came and told us that our unit was outdated.....the company went out of business....three years ago and they WOULD HAVE A SOLUTION FOR US! We.had to call them.again last month only to be told they could do nothing. Now they come out and want to charge us $1,162 to ungrade our 3 year old system to work with their systems. WHAT A JOKE. HORRIBLE SERVICE. FIVE MONTHS TO GET AN ANSWER AND NOW THEY WONT STAND BY THEIR WORD!
I would give zero stars if I could.
We recently purchased a new build home in a CalAtlantic development. Vector was the subcontractor to do electric for anyone who wanted something above the basic package. We had security camera pre-wiring and cat6 internet cable for our wifi.
When we started the build, we had a Vector rep who sounded like he knew what he was doing. He was familiar with installing cat6 (it's a stiffer cable so requires different installation techniques than regular cat5/cat5e), was responsive to phone calls and inquiries, understood our concerns and walked us through any issues that came up in the initial design stage.
Then he left. And Ronaldo came in.
Ronaldo did not answer phone calls. He did not talk with us. And when he first wired our house, he put EVERYTHING in the wrong place because our house was mirrored from the initial design. So instead of using his brain and saying "gee, this room looks backwards from the drawing maybe I should call someone" he just threw the camera pre-wire up in random corners. Then, he left holes the size of a quarter in the drywall and refused to cap the pre-wire because we didn't purchase any of their cameras. So unacceptable.
Ronaldo did not know how to do cat6 wire, and when we questioned it he said that he used the correct cable and that was the end of that. He did not listen to our concerns that he'd used metal staples, and since cat6 is much stiffer than cat5e he needed to use plastic guide screws. He blew it off as "I used the right cable and now the drywall is up, so my job is done". He came to the house for the final inspection, and when we asked him to do a test to make sure the cable was putting out the correct power he claimed that he didn't have the instrument to do that.
I am beyond pissed off at this company. I'll be calling them tomorrow, and best believe someone is going to come out and fix this. Totally unacceptable, unprofessional, and inappropriate behavior from this company.
Much better security companies out there...The get you in with the "free stuff", but they make their money because it is a pain to switch even when your contract is up.
Suggestion, make sure you either negotiate a price (1/2) when your contract is up, or leave. There are better/cheaper monitoring companies.
Also, don't you hate those companies that make you find a fax machine to cancel. It's like they are just tying to make it difficult on you. And the excuse that they need it to cancel a security service is bull...You can move it to a new location without faxing anything. And you can cancel any other required service... They are just punishing you for leaving.
I have been on hold for 40 minutes. This is ridiculous. In addition, I put in an online request for an additional piece of equipment and I have not heard from them. It's been over a week. It's time to find a new company.
I'm a costumer for 6 years already started as a vip and they trick us to change it to a regular contract , just move a house and they want to charge me 350$ to install the equipment or 500$fine of cancellation what a rip off, I can't even talk with the supervisor!!!! Terrible customer service , bye bye vector discusting
I will start off by saying that I am grateful the alarm system was never put to the test. Dealing with this company has been a nightmare.
A friendly man stopped by my house the day after I moved in; 2 weeks after I had bought it (my first home). After reminding me that I was a young, single white female in not the best neighborhood he convinces me to sign a contract. This packet of paper was not something I could feasibly read with him standing there so in my naivety I assumed he would be honest. I asked if I could cancel at any time without consequence, he assured me I could. He lied.
It turned out I could not use my system because of changing living arrangements. When I called to cancel I was informed that I owed a balance of what 2 years would cost, should I cancel. When I asked to speak to a manager on several different occasions they were cold, rude, and uninterested in the fact that I had been lied to. They would not work with me, they would not help me to find a better solution. I stopped paying. Then I get a call months and months later saying I will be taken to court for breach of contract.
All I got out of Vector Security was a lesson: Never sign anything without reading it, and never trust the smiling salesperson.
If I could give them 0 stars I would. They have been billing us for over 1 year even after repeated reminders that we have left the premises and to stop billing us. No integrity just another greedy company trying to take money that does not belong to them. Its called stealing. Based out of PA 888-832-8575 with local offices with poor customer service. Pam Petrow is the owner and cannot get hold of her or her assistant. They have not provided any services just collected money. 0 STARS
Ummm....no. They are a terrible company. I have had numerous issues with getting payments and not because I wasn't willing to pay. Keep in mind I have been with Vector for years. I have had automatic debits taken out of my account since the day that I started with them. Suddenly it stopped. Then I got a notice saying I was behind. I called them and asked them why was my debits stopped. NO ONE KNOWS! What?
They told me I could go on the portal online to set up automatic debits, but they are unable to manage anything in my portal, so it's strictly on me. I decided to go ahead and try that. It worked for two months and then the payments stopped. I called again and I demanded an explanation. How can I trust a security company to keep my family safe if they are so incompetent that they can't even take an automatic payment???
A manager ends up on the phone and she could not explain what was going on. She said we can sign you up for automatic debits just like we did originally. I said that's great, but I need you all to figure out why this has happened twice. She was dismissive, talked over me repeatedly when I attempted to explain why this is a problem. She simply did not want to deal with the issue. Instead she thought she could just brush it under the rug.
If this is the prevailing attitude of a manager, is there no wonder why this keeps happening? They don't care. They just care about their bottom line, not about customers. And they had the nerve to ask me to put a sign of their company in front of my house. It's not like I'm getting paid to do.
To top this off, when I have had my alarm go off they end up calling the wrong number. I have corrected them a number of times and it took multiple calls just to get the number correct in the system.
If you are looking for a security company and you are really desperate be prepared for incompetence. But if you are like me, you should make plans to look for another company.
They provide the worst service in the industry! Do not keep appointments and do not follow basic instructions to contact before arrival, do not ring door bell and just leave handwritten notes that say they were here and please contact customer service again. I had three missed service appointments over two weeks after waiting days for a replacement battery on the system. Still waiting.
Customer service and technical support says they could not remotely access key pad as zones were set up incorrectly. My humble opinion is to avoid this system and company. ( eye on security).
Great price and good system, but getting repairs or service will make you crazy and turn your hair gray! Works great until you a problem.
I will try to file a complaint again but honestly they do Not really care about customer service after you get the system. They just want to collect their monthly fees.
Poor customer service! Nothing but problems with this company. Made an error on bill said they would adjust it. Next month it's not adjusted and I have an overdue bill that they said they would handle.
I would never use this company again!
I never write reviews, but I felt this warrants one. We purchased our home 4 years ago, it was equipped with a vector security system but we decided to not activate it. Rather than deal with the hassle of getting it removed from the home, we simply deal with the beeps when we open the doors and figure it is good for resale. It was 10PM on a Monday night and my 1 year old son was asleep upstairs. Somehow the alarm had been activated and when my husband went to walk the dog, it started going off. Not knowing what to do, we called Vector in a panic. The man told me there was nothing he could do because their service no longer monitored our home. I said there had to be some sort of exception as the alarm was currently going off and my son was asleep. He continued to insist that there was nothing he could do unless we were a paying customer. I was appalled that at 10pm on a Monday night in the middle of a stressful situation they tried to bully me into paying for services, I was not asking for anything other than how to turn off the alarm. Thankfully the alarm did eventually go off on its own. The only light in this review is when my husband called back and spoke to someone different, they finally offered to send out a service tech to disarm the system. Although we are not currently in the market for a security system, if we did decide to activate ours, we would not use Vector due to this situation. Never in my life has anyone been so unhelpful, especially to a poor mother with a sleeping toddler!
I was disappointed by the $109.00 travel fee on my invoice from Vector
Security. This charge was on top of labor and parts. Really don't understand it? Did not buy their service contract either. They were trying to sell me the yearly contract - not interested in dealing with a company that charges travel fees. Not impressed with this company.