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SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Spectrum's home security suite is Time Warner Cable's old IntelligentHome service. Spectrum and its parent company, Charter Communications, are supporting existing customers, but are not selling this service actively. If you are a Spectrum customer and are interested in home security, take a look at our list of the the best home security companies. For more information on the existing offering that appears to be spinning down, browse below for more details.
Time Warner (Spectrum) Security: 6.6/10
Time Warner (Spectrum) Security: 6.5/10
Time Warner (Spectrum) Security: 6.6/10
Time Warner (Spectrum) Security: 6.6/10
Time Warner (Spectrum) Security:
Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.
It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.
I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.
The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.
Great system. I accidentally hit the panic button as I was carrying heavy furniture up my front steps and bumped the key fob/remote into the railing. I got a call from Simplisafe in less than a minute, they were checking on me to see if I was ok!
I've had this system over a year and thought it had recently malfunctioned, I called customer service and all I had to do was replace the batteries in the keypad, that was easy. The customer service reps have always been extremely kind and helpful. Thanks Simplisafe.
I had this service since 2013. I have nothing but great things to say about them. Whenever I had a problem with service or the product I had a great experience.
For the price one is paying per month, its an absolute value.
I cant wait until they get their camera system available in December 2015.
I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.
This company has excellent customer service. I purchased one of their systems, but found it probably wasn't going to do me any good if I didn't buy the monitoring package. I initially thought it would be great for when we are home. But when I got to thinking about it, what would happen if we were out of town and the alarm ( siren) went off. So , I thought best to return it. The customer service person helped me with one phone call and made arrangement to send it back for a refund. I was was not put on "hold". He did not try to talk me into keeping it or did he try to sell me anything else. He gave me all the information I needed to send it back immediately. I have never encountered such service from anyone in the past. These guys are great and I would highly recommend them to anyone in need of a security system.
So far so good. Only had a week, but install and set up was a piece of cake. Had to customer support for a couple of clarifying questions, wait time seemed a little long but I expected it so no big deal. They answered all questions and offered to help with anything else. 3 close friends including my homeowners insurance company owner currently use this system so I gave it a try based on their positive feedback.
I HAD THE SAME SECURITY SYSTEM AND MONITORING COMPANY FOR OVER 30 YEARS. I recently had new windows installed in the home and the energy efficient frames covered the wires on each window. There was no way to restore the old wired system. They offered a wireless system for $300 with a new two year contract for $29/month. Problem was the base system had only about 4 door/window sensors. I needed 12 and the cost was an extra $400.00 ($50 each).
I researched the top systems with all the bells and whistles and fancy control panel screens. Then I found SimpliSafe and was skeptical at first. NO CONTRACT REQUIRED! I bought the build it yourself system with everything including keychain remotes (2), CO alarm, siren, smoke detector, and all sensors for $600! Signed up for their monitoring program at $14.95/month. My old alarm company was $29/month. I've worked in every type of electronics fields that you can imagine and when I got the package I was extremely pleased! I was able to select only the sensors that I needed and should I decide to add something else later it is easy. The components are solid and very easy to install. You can look at online videos or simply read the small manual to install. Based on a technical writing job I had this is the best manual I can imagine. Pictures with clear explanations. The icing on the cake is the telephone support. Called the phone number, pressed 2 and I was speaking to CS rep within TWO MINUTES!!! Not an overseas call center and these people knew how to help and could easily access system remotely to test.
You can use the system with a land line, but unless your area isn't covered by wireless carriers use wireless. Our connectivity with the alarm system is better than our two cell carriers.
There are standard packages, but I found do it yourself was best for me. I've a large home so it will be less expensive for those with smaller homes or apartments.
The savings on monitoring cost will effectively pay for the system in 40 months.
Check your existing contract if you already have a service. Many, like mine, have automatic renewal for one year periods. Put on your happy face and call to tell them you wish to cancel. You're moving to Italy, selling your home to travel in new motorhome... I'd been with our company for a long time and the CS rep voided the annual contract, made it month to month, with a single payment remaining. All I had to do was FAX a letter with my request and reason. YOUR RESULTS MAY VARY!
I've had my Simplisafe system for about 6 months now and have had two experiences of their efficiency. First, I accidentally pressed my remote's panic button when changing it out of the previous day's pants. In less than ten seconds SS was calling my phone and I quickly confirmed the accident with appropriate safe word use. They cancelled their call to our local 911 center. Second, a ceiling tile in my basement fell and set off a motion detector. Again, in seconds they had me on the phone and we cleared up the problem in an impressive, regimented manner. Their contact staff was efficient and courteous. I love my Simplisafe system and have great peace of mind with it in service.
I've been using Simplisafe for more than a year and their service is outstanding. Their dispatch center is prompt and direct. The service has been reliable at protecting our home year-round. Their pricing is competitive to other alarm services and setting up the sensors is a breeze. You won't be disappointed!
Simplisafe has been great for us and our company. We purchased one of the original systems back in 2015. The setup was easy and when we had a problem, customer service was available and totally helpful. Later, when the system had problems, they were again available and helpful in guiding us to a solution with no cost to us.
The best story from our uneventful relationship with Simplisafe came when there was a fire in the building of our office. The "false alarm reduction" company that all of us have to pay for tried to charge us a fine and Simplisafe took over and resolved the problem for us. No other company has ever been willing to take on a frustrating task like that for us, and again they did it at no charge.
Thanks Simplisafe. Your team is great to work with. And so today we just purchased a new system to add to our home.
Really nice stuff.... Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything... I've only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of.
SimpliSafe had a deal on the **** ******** Thermostat, purchased item and waited for a week. Was not until I called in to ask about order status they informed me they have oversold the Nest Thermostats and will not be shipping them out nor honoring their price on future inventory.
I've had a SimpliSafe system for years. They seem to respond to alarm events as quickly as any other monitoring service I've ever used. Their customer support is lacking. I learned the hard way that if you need support, call as though you're a new customer. Someone will talk to you if you're a new customer. If you choose the customer support option, you'll be on hold forever. Don't expect a callback after leaving a voice message either. The equipment almost all worked when it was new. They replaced the parts that didn't work, but the replacements didn't always work either. Beware that the equipment is cheap and slowly stops working right around the time it's no longer covered under the replacement policy. For me personally they've always been good about shipping new common parts. I've never ordered anything fancier than sensors, key fobs, batteries and signs. Their system is great for people who need a theft deterrent, a portable system and/or do not want to pay for a monitoring service but still want sensors with an alarm. I wouldn't recommend them to someone who wants a reliable monitored security system.
I purchased the simplisafe unit and have been adding devices as I can afford. Recently we learned there is a new Simplisafe and have been told that our existing units are not backward compatible and we would have to purchase all over again if we wanted to upgrade. Simplisafe has upgraded in the past when they upgraded from S1 to S2 but now that they have S3 they are refusing to provide an upgrade path or offer existing customers a discount to purchase the new systems. This is very poor customer service in my experience and I will not re-purchase an entire system every time they upgrade. Be aware of this practice because they kept selling the old units even when the new systems were hours away from being sold on the website
Now I am really disliking this company for different reasons. First I returned an item, they acknowledged receiving it but the refund never came. I called them after 2 months and the agent said "oh let me process the refund since we already got the item". Meaning to say nothing could have been done supposedly.
After that I tried calling customer service due to triggered alarm but it's impossible to contact them. Very poor customer service. I would suggest you find a better alarm company before you purchase their product.
Simplisafe a monitoring system that sells self-maintaining alarms to protect your property has not been able to solve any issues related to the product I bought in January 2017. They have changed the system 3 times, sent countless replacement parts. Every time we call to trouble shoot, we spend over an hour guessing what could be the issue. Their customer service is not trained and after escalating to managers we get temporary solutions. This has completely changed our perception about simplisafe's ability to protect our home. When I asked for a refund I was told that they could not honor that request. So now I'm stuck with a malfunctioning home protection system. Any solution that I might get from this forum?
I ordered units for two homes at the same time but to eliminate confusion the sales person placed two separate orders. I was charged for both units but only one was delivered. After several phone calls the second unit was delivered. The first unit was to be used in a rural location where only Verizon is available and this was told to the sales person. The unit was delivered with T-Mobile communication capability only. After another phone call a new part for the base unit was delivered which communicates with Verizon but the unit had to be disassembled to install the new board and the old bard returned to simplisafe. This would be a problem for some people.
I ordered 6 new motion entry sensors. I had trouble entering the new sensors via the key pad therefore I called for technical support. I tried to call for 3 days during business hours and never got an answer. I left a message stating my problem. On the 4th day I went into test mode again to see if perhaps the sensors were now online. When you enter test mode the third party monitoring agency calls to alert you. I mentioned to them I am trying to test to newly installed sensors which weren't working. They transferred me to the technical support and I finally got someone. They re-entered the sensors and said there was nothing left to do and that they were working. I got home later and went back into test mode and the sensors are still not recognized by the system. The third party monitoring agency called me to alert me I was in test mode and I mentioned I was having problems with my set up and that I was having even bigger problems getting any support. They mentioned they have heard this complaint from many customers, some stating wait times of 45 minutes on the phone until they are able to get someone from customer support on the phone.
I purchased the Simplisafe product more than 6 months ago. They sent the wrong product initially and since then I have been sent faulty product (entry sensors that were faulty, I received 2-3 replacement entry sensors thus far and still awaiting a replacement keychain remote as the one I currently have is faulty). If you have to call in for customer service support be prepared to wait 20+ minutes on hold or leave a message. Every time I call in to trouble shoot, I spend 30 minutes to 1 hour+ on the phone with customer service trying to find a resolve.
As of right now, I have been listening to the "on hold" music for exactly 34 MINUTES! This, after spending 20 minutes waiting on hold earlier for a representative called "Jean C***** to tell me he was sending me a return label and never did! This company has great potential and its products are great, but this level of customer service is just PATHETIC!! How can they even JUSTIFY this aberration of having EVERY SINGLE CUSTOMER wait for 20+ minutes on a GOOD DAY to reach someone!!?? This is 2018!! Just because of that I might go with somebody else even if more expensive and even if they have a contract! I can only imagine how more HORRIBLE it is going to be after the release of their new SimpliSafe 3 system and more people start buying! This company's leadership are CLUELESS about such a CRITICALLY IMPORTANT aspect of any good company as customer service is. Great potential, but shooting itself on the foot so far. Shameful!
While the security system we received was easy to install, I've spent four days awaiting a response from their customer support team. Our system will not send a test signal to the monitoring center (to whom we've also spoken with regarding the situation). This system is literally useless without someone to monitor the activity. Incredibly disappointing to have experienced such a negative experience from a company with such glowing reviews.
I wish I had read these reviews and others on reputable review sites before I got involved. I will say, at first my numerous email inquiries (to be absolutely certain this equipment would meet my needs) were answered promptly and I was assured my monitoring requirements would be satisfied. It was only after the purchase that I had contact them with problems I was having. Anywhere from basic, boilerplate responses to flat out cluelessness (yeah, I know that's not a real word).
Typical when a company comes out with something new that catches on thus causing an overload leading to long wait times, and less than adequately trained customer service reps who by their very affect alone demonstrate their inability to understand the issue (the racket of banter in the background didn't help).
I have my fingers crossed they will honor their return policy.
NOTE: After posting this review there was an email with a return label attached. So, no problem there thus far.
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Like my service and customer service and technician installing my cable and internet. He was wonderful and helped me connect my computer and printer too to the network.View More Reviews
I have had Directv and had problems with service during weather changes. I have yet to have a problem Spectrum/Time Warner... The only issue I have is the COST.
When Spectrum initially acquired Time Warner in our area we had problems with connectivity. We tried using their free modem which caused even more disturbances. We finally went out and bought a different modem and extender. We still have some disturbances but have learned we probably should have gotten a stronger modem to allow use of more gadgets at a time.
Decent tv reception but remote controller is the worst of all compared to Dish and DirecTV. It is really outdated analog unit that you have to aim really directly at the box in order to make changes. They offered to pay to move from dish to cable but I'm still waiting...
I have had Time Warner Cable (Spectrum) for less than a year and they are coming out tomorrow for the third time. I have no TV as both TV's have no signal. Called Customer Svc and they could not help. Last time they had to replace the black box.
I do not like Time Warner Cable services. Moreso, their ridiculous prices. So why the 4 stars. I was very happy with the phone contact I had with a guy named Terry, who handles Murrels Inlet SC. I live in NY. So my dad and I were having phone issues due to where I live. So he was suppose to call me right back. Never happened. I tried all day. Decided to call cable and Terry did a great job. He rebooted my dad's modem right from his work area. Called him to make sure it was all fixed and left a message on the answering machine. My dad won't answer the phone unless knowing you. So talking to Terry and how he helped me quickly was a 5 star service! Thank you Terry! Very appreciated.
older area that can't get service that works well. Years ago I tried, but they drop power. Cable keeps going up and my Social Security and part time job don't take care of it.
Time Warner has so many outages, and usually when the weather is fine, sunny and no wind. One thing good is, their customer service is exceptional.
My bill for my internet and cable is 136.00 a month. They tack some kind of stupid charge on my bill each month. I have had their router box and cable box for years and I have paid for the boxes already. They should give those boxes to the good customers to keep them. I have been a customer for many years, never late on payments. There are only a few channels I watch. I should have the option of just paying for what I watch not all that other junk. We should just be able to buy the channels we want and delete the others.
I've had Time Warner for several years and then when they were sold to Spectrum we received calls saying our bill would be going up for a "promotion ending." Then today we received a bill that it now it will again be going up an additional $27 because "our promotion had ended". We've not had a promotion and this seems to be just a gimmick to raise prices. That would be fine, however, customer service and outages are bad so raising the price is not warranted. Really thinking of moving to DISH or another. Wish there was another cable company here in Newport Beach, but alas there is not.
Time Warner is an awful company and I feel they take advantage of their position and way overcharge for their services. If you need help from a tech they charge you for a phone call, tv and internet freezes or goes out all the time.
It seems to be that since Spectrum took over, they pick and choose the people or demographics to whom they offer special deals. There should be special packages for Seniors above all. We don't need sports channels out the wazoo and the crazy music stations. They have the ability to specify which channels are broadcast, so I'd love to be able to choose. I don't want to pay the high cost for special channels and special broadcasts.
Internet spotty and modem is junk. This comes from one of their employees. The price keeps going up and the service keeps going down. Trying to justify 180 dollar a month bill.
My 100Mbps internet goes out several times day and night. They replaced their modem and then charged me a service call. One of the worst companies and crooked. They get my payment on time each month for bad service. What sucks is the complex I live in just use them. I cause the management must get a kickback.
Time Warner cable are the biggest joke around. They said I could get internet, phone, cable 100 a month but billed me 280. I was done after that. Took back and told them to shove it.
This cable provider is not very good at all, they charge way too much for their services and then once a promo runs out they don't give you a courtesy call to let you know that it is getting ready to expire. Your bill increases dramatically and then when you call in to find out why they just say that your promo expired and you should have been aware of it. P don't give you a courtesy call or anything plus if you move from one town to another they have higher taxes, which I was not aware of that at all I thought it was just a state tax.
I'm filling this out today after several frustrating calls. My billing issue was finally resolved when I tried the "live chat" button on the website, but before that I called customer service twice. Apparently my payment was rejected and a $25 fee was tacked onto my bill, even though I had money in my bank account and it should not have been rejected. So I called the TWC customer service number and she said she couldn't answer my question without the account number or pin. Fair enough, I logged into my account and wrote down the account number, then called back.
I asked them to stop calling my home number. I have asked them to call my cell. The home number is for kids only. It is a joke to them, must be every month, I ask them not to, since Spectrum took over. Still every month some miserable, rude CSR tells me "you will have to call this number and tell them to switch your number." I call wait on hold. Tell them to switch it. They call my home number. Repeat rinse. Like bad CSR Groundhog Day.
I live in the middle of a 20 year old subdivision. EVERYONE has Internet but me. I’m in the middle of the division but they want me to pay $3000 for install!! Is that money hungry!!! I offered to buy EVERYTHING they have, phone TV and Internet. Max Internet!! Nothing! Do you think that's right!
Almost every time that I have had to call and speak with somebody, it seems like they are just going through the motions and do not care about whatever it might be that you’re calling about. The two biggest problems I've had were all service issues. One took around two months to get resolved. Customer service is just not what it used to be. I have to use Time Warner because of the contract we have with our apartment complex. I am seriously considering going back to AT&T and paying more just to not have to deal with Time Warner anymore.
My bundle services for cable, internet and telephone was $136. When my promotional rate plan expired my bill was about $146. Now, since the takeover my bill is $167. Enough is enough. So I called in to make some changes to my account, basically end this bundle deal and just do cable. When I call in I was advised that NO changes could be made until I made a past due payment. When I agreed to make the payment I was told that the $5 payment fee could not be waived. So I hung up and called in my payment. Once payment was completed I called back to make the changes to my account. So now I’m told that a verification of my account was needed. After providing my name, address and telephone number I was informed that further verification was required which was a code on my bill.
I have had TWC/Spectrum internet service for over three years now. I had service at my house with TWC before the merger. My initial service was their cheapest offering of $15/month. It wasn't the best service, but you get what you pay for, and I was okay with it. However after the merger my price went up to $50 a month. I had never been informed of this until the payment came up short, therefore late. When I called to cancel this week I was told that I still had my original 15 megabit service and I could have had the 100 megabit service for my same price of $50 per month. I asked why I was never informed or automatically upgraded? I was told that is was my responsibility. Apparently as the customer, it's my responsibility to be my own customer support. Not only that, how would I have know that? Who would have assumed they could get better service for the same price. What kind of company plays these games? It's pathetic and terrible customer care.
I initiated Time Warner/Spectrum a few months ago, they installed a box on ONE TV. I asked them to make my other rooms cable work. I was told by tech, I would have to buy/rent a box for each room! Back to Dish I will go. Or maybe AT&T. Pay for one and get limited in all rooms. RIPOFF SCAMMERS.
Internet never runs close to speeds quoted. It is down several times a week, in this day and age we shouldn't have so many outages or issues especially with fiber optic services now available. This internet is worse than dial-up was.
Let me warn you about this Company. They bought out Brighthouse and it has been downhill ever since. We are looking for another provider ASAP. I send payment. They cash the check 4 days before my bill is due and I get a bill charging for 2 months along with a $8.95 late fee because whoever is inputting information is not doing their job. So I call and tell them that I paid the bill and I was not paying any late fee. They tell me that they already took off a late fees from 2 months ago that was because I never received that bill. I told them I was not paying a late fee.
There is no way to put all they have put us through throughout the years we have tried to stick with them. But the last few days have been the final straw. After raising and raising our prices for less and less things, they tried to drop us even further with things like we only would get 10 channels now and the price goes up still! Are you kidding me? $169 for 10 channels? When asked why their new customer get the low rates, why they didn't try to make their old customers happy and give them the same rates. They had no explanation (and this was their RETENTION department).
I am a new customer. I still do not have a working TV in my bedroom. Your customer service by telephone is the worst. The whole experience of getting hooked up with cable was a nightmare and still is.
After dealing with Time Warner/Spectrum for a year, and not getting the issue resolved. I'm finally deciding to look elsewhere for service that is reliable. They're unreliable with their connections and overcharge for bad services. When you call for help they give you the runaround then send technicians out to repeat the same supposed repairs. With no real change. In other words you get the runaround! Bad product, bad service, overcharged, and price hikes. Just plain sucks!!!
I had Time Warner Wifi and Cable TV for approx. some 9 years living in smaller city in central Ohio. This was the only option for cable services in my community for decades. They managed to create contracts with most apartment complexes and the county to become a monopoly provider. And unless you were permitted to use satellite in the bldg of a residence there was only 1 option for cable services, Time Warner. It has only been this year with contracts finally running out with businesses that new cable, wifi services are now being made available.
This company sucks and does not care for its customers. I have had more trouble with this than its worth. Wish we had other options for internet on my area. If you have a choice in internet providers don't use Spectrum! It is out as much as it's on.
I tried calling Spectrum/Time Warner to change services. It took 6 attempts before I reached someone who could help. It was so bad that I started calling the service reps by the order I in which I contacted them. Number 5 was the absolute worst - he was rude and argumentative. Anyway, back to the saga. I called the phone number that was listed on the website for my account. When I called them, Number 1 said they were in a different area than them and I needed to call another number. I called the 2nd number and Number 2 said they were in a different area and that they would transfer me to the correct area.
Terrible service, internet is always slow and spotty, customer service is a joke. What’s even worse is there is no open market competition where I live so it’s TW or nothing and they know it, meaning they maintain the lowest bar of service imaginable. Would love nothing more than a better, alternative so I could show my dissatisfaction with TW by never paying them a red cent again for their horrible service.
A little backstory. I attempted to post this review privately after speaking with someone from Time Warner Cable via a chat but it would not allow me to do so. I am hoping that someone will have the opportunity from the company to speak with me regarding the issues I had with these women but I really wanted this out there so here it is.
We signed up a new order online, was told to follow up with a phone call, to set up an appointment, technician on the phone claimed could not find the order even with a confirmation a number, then was forced to set up a new order... Technician came out stated needed third party company to connect a line from box on the street to the house, waited for a few days, nothing happened, called but claimed he couldn't locate our order, was told to set up a new order, we hung up, Spectrum called and wanted to know if we were satisfied with their service because the order was cancelled, we denied the cancellation, transferred to a different department to get back our order, on the phone for over 40 minutes, still couldn't get her to understand we need a line from the box on the street to the house before the technician could hook up inside the house... Will wait and see next week, I'm sure we are back to the beginning of a new order.
Not very responsive with issues (tend to get "the runaround"). Loyal customers, with the company over 20+ years, pay high rates that are never ending, while they offer new customers MUCH lower rates to get them "in the door".
For years this company has been stealing from us. Charging us for services not provided. We pay around $250 per month and 50% of the time we don’t have internet and the premium and on demand channels can’t be watch due to pixelation. They send a technician every 3 months when we call and they all tell us the same thing that the problem is with the signal getting to the box on the street and that they have to open a ticket for a maintenance crew to check that but there is no way to follow up with anybody about that and nothing ever gets done. Also some channels that we pay for separately hardly ever work and when we call they say they are working on fixing it but they never do anything.
This has been a miserable experience!!! I am so frustrated with Time Warner/Spectrum, I could scream! We signed up for a combined phone and internet service and come to find out that we have a National and a Regional account. We just had our service turned off because we had not paid, however we have a credit on the National account. We have spent endless hours on the phone, never talking to the same person and have to go over the entire story again with no resolution. If you have the opportunity to use another provider, save yourself the time and misery and use someone other than Time Warner/Spectrum.