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Scout Alarm offers a variety of innovative alarm products that are specific to Scout themselves. They offer both a fully DIY solution that is salable and customizable, and also no-contract professional monitoring services for those that want professionals to look after their property while they are away. Scout mostly focuses on home security only and doesn't have cameras yet and not smart home features, which may be a drawback for some customers. Also, their equipment pricing is a little high versus other top quality competitors.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Scout works great! It's easy to install and use, and the support staff is very helpful. Helps me feel secure in a world getting crazier every day.View More Reviews
Great purchase. Links with a large number of smart devices.
My wife and I just moved into our own place and we did our research to find the best security system that we could buy, that integrated with Amazon Alexa and that we can install ourselves. Scout Alarm is exactly that! We were a little concerned that it would work well since we have 4 floors to our house, but everything connected the first time while setting it up and has performed great ever since. There were a few doors that I need to think creatively about where to place the sensors, but the illustrations in the app gave me some great options to try out. Using it is easy, we just open the app while we are walking up to the front door or garage door and all it takes is one tap to disarm. We have a few IFTTT Applets hooked up so that keeps us from walking into a dark home. Basically, as soon as we disarm the system, it turns on the Phillips Hue lightbulbs in our living room. Having them connected in our home just makes everything easier. The one thing that was an unexpected surprise is the temperature sensing that is attached to each of the sensors. This is great when our dog is home and we need to know whether to turn on the air conditioning or the heat if the temperature gets too high or low. We would recommend Scout Alarm to anyone that we know that wants an easy way to add safety to your home!
I researched DIY systems on the internet and came across Scout in my findings and checked Amazon but the large pack did not have everything I needed. I did purchase a system through Scout, that included 2 door panels, 7 access sensors, 5 motions sensors, and a yard sign. So far the system has been working great I have not received my motion sensors yet. I wanted to try out a partial system first before going all in. The install was fairly easy but just one word of advice if you get a sensor that is not pairing it is most likely do to when you pull the plastic tab to open the connection on the battery sometimes they break so you have to open up the sensor which is very easy and take the piece of plastic out between the battery contact. The only other problem I had was one sensor kept going offline most likely due to range issues so I took my spare sensor and installed it between the distance of the hub and the troubled sensor and have not had a problem sense. I like the fact that you can assign each key fob a name to it for someone in your household or who ever. I also like the app it runs very smoothly on my Android phone that is running Oreo 8.1.0. It offers a wealth of features arming and disarming of system remotely, temperature of each access sensor and when if was open or closed. I have also integrated Scout with my Amazon Echo Show and able to arm and disarm system by voice (but note to disarm not just anybody can disarm they must know the four digit pin that you assign that Alexa will ask you for to disarm system). You can also ask for last events or tell Scout to send help among other things. So far I have been very pleased with the Scout security system and look forward to installing my motion sensors so I know then I will have complete coverage of the house. I rent my place and my landlord had no problem with me installing the system so that was a plus for me as well and I signed up for the Always on + plus plan for $19.99 a month which is a lot better then the price I was paying the other security company $57.00 a month when I owned a home and was in a contract and that was after I paid off the equipment it was $71.00 before that.
Love the app and Google home integration! The custoner support was very friendly, and helped us get everything paired and integrated
Love it. Cheap monitoring, easy set up, and a breeze to use. I added cloud cams which aren’t supported through the app but work great to monitor why the alarm went off. I tried to get it to work through Alexa but after 5 mins I gave up. No idea if that’s my error or in the setup.
This is a great system. Super easy to use and if you ever have questions, their customer service is outstanding. I have recommended this to all my friends.
Works great, I feel safe and they are fast with customer service!
Scout works great! It's very user friendly, and their customer support is top notch. They were very helpful and friendly. Highly recommend.
This firm is leaving deceptive notes on doors that imply a delivery was attempted and we should call a number. When you call they try to sell you alarm equipment. The notice looks just like one from UPS.
This device is exceptional for the first 3 months or so, after which the batteries begin failing. A quick call to scout support sends new batteries your way, but what good is a security system where you have to replace a battery in 12 sensors every 3 months? To compare, the secure system from ADT with its wireless sensors only required a battery change after 5 years of ownership!
I bought this security system in 2015. It has terrible sensor battery life issues. Scout said they would update the firmware very soon, but months went by, then a year, and no update. They give customers free batteries to hold them over, but the problem with that is the sensors go out so often, and if you take an extended vacation, there's a high probability that you could lose sensors WHEN YOU NEED THEM THE MOST. When I called in today, I was shot the same line of "firmware update is coming" that I heard back in 2015. When I pressed Scout Support, they quoted a 60-day return policy. BUYER BEWARE! Amazon thankfully had my back because this company sure as heck does not care about its customers.
Nice marketing, but the product is not suitable for large, older homes. The sensors in my basement which were about 50 feet away from the Hub would constantly get disconnected. The support team was non-responsive as well. I had ADT setup about 10 years ago and I never had problems with the connection. ADT does raise your rates on a regular basis, but I'd rather have a security system that works than one that doesn't. BOTTOM LINE: Great if you have a small, newer house or an apartment. Not a good product for the majority of homeowners.
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.