Scout Alarm Reviews (2018)

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Scout Alarm

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Scout Alarm offers a variety of innovative alarm products that are specific to Scout themselves. They offer both a fully DIY solution that is salable and customizable, and also no-contract professional monitoring services for those that want professionals to look after their property while they are away. Scout mostly focuses on home security only and doesn't have cameras yet and not smart home features, which may be a drawback for some customers. Also, their equipment pricing is a little high versus other top quality competitors.

Home Security Scores

Overall Score: 8.5/10

Customer Satisfaction: 8.6/10

Features: 8.3/10

Equipment: 8.4/10

Equipment Price: $299-$799

Monitoring Price: $10/mo-$20/mo

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Overall Takeaways

Scout Alarm is an exciting company that designs their own home security equipment, while offering no contract professional monitoring service. Although, they integrate with some smart home technology and services like IFTTT, Nest, Amazon Echo Google Home, and two smart lighting companies, they don't integrate with ZWAVE technologies today or offer camera equipment.

Here are some examples of what customers say are some of Scout's biggest advantages:

  • DIY Monitoring Option
  • Sleek Looking Equipment
  • Integrations Mentioned Above
  • No Contract Monitoring
.

In addition to these positives, there are some complaints from customers about Scout's service. Here's what they mention as the biggest disadvantages:

  • Battery Life Issues
  • Sensors Need To Be Close to Hub
  • No Camera or ZWAVE integration

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Product Details

Scout Alarm offers a variety of equipment packages and tiers, and multiple plans of no-contract monitoring service.

Scout's Equipment

Scout Alarm provides a variety of equipment packages. They also allow for individual device customization in addition to the below packages. Here are the package details:

PackageDetails
Small Pack
($299)
  • 1 Hub
  • 1 Door Panel
  • 1 Motion Detector
  • 2 Access Sensors
  • 2 Key Fobs
  • 1 Yard Sign
Large Pack
($449)
Everything in the Small Pack and:
  • 1 More Motion Detector
  • 3 More Access Sensors
Elements Pack
($599)
Everything in the Small Pack and:
  • 2 More Access Sensors
  • 1 Smoke / CO Sensor
  • 1 Water Sensor
Architect Pack
($799)
Everything in the Small Pack and:
  • 3 More Access Sensors
  • 1 Smart Lock
  • 1 Glass Break Sensor

Scout's Monitoring

Scout offers 2 monitoring plans with the ability to pay yearly and save 10%. Here are the details of what each of their plans offers:

PackageDetails
Always On
($10/mo)
  • Self Monitoring
  • 4G LTE Connected
  • Scout Mobile App
  • Email / SMS / Push Notifications
  • No Contract Term
Always On+
($20/mo)
Everything in Always On and:
  • 24/7 Professional Monitoring

Security & Monitoring Quality

There are a few benefits to how Scout does things -- they offer self-monitoring and professionally monitored plans, but give all of the self-monitoring features to those that are in their professionally monitored service. This is a nice touch because it increases communication and will cut down on false alarms to the authorities. They also have what you would expect from professionally monitored plans, boasting UL-certified monitoring centers but for a price that is way less and restrictive than others on the market.

However, there are reported problems with the equipment that could cause issues for some customers. The sensors have to be close to the hub -- under 20 ft and there are reported issues with batteries in sensors within months of installation. These headaches have caused customers to complain about Scout. Additionally, for those that want smart home features, there are integrations with name brands like IFTTT, Google Home and Amazon Echo, but not ZWAVE. Furthermore, as of this writing, there aren't video surveillance services available through Scout, which is becoming a popular feature for 21st century families.

Alternatives

Frontpoint

Though Scout's marketing and product design is pretty (and their no-contract monitoring enticing), Frontpoint is one of the best home security companies rated. It puts a focus on scalability, portability, and new features -- such as video and smart home integrations. Also, their equipment may work better for your larger home.

Vivint

One of the things that we really missed from Scout's offering was the smart home integrations (with some exceptions). Vivint puts more of a focus on universality and new features when it comes to smart home integrations -- providing easy to scale home security and smart home systems that work together. This means that it is a bit easier to envision and set up your system (and control your home) from the get go. Vivint is worth a peek if you are excited about smart home features.

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This firm

This firm is leaving deceptive notes on doors that imply a delivery was attempted and we should call a number. When you call they try to sell you alarm equipment. The notice looks just like one from UPS.

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Home Security Score: 8.5 / 10 from 13 Ratings