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Scout Alarm offers a variety of innovative alarm products that are specific to Scout themselves. They offer both a fully DIY solution that is salable and customizable, and also no-contract professional monitoring services for those that want professionals to look after their property while they are away. Scout mostly focuses on home security only and doesn't have cameras yet and not smart home features, which may be a drawback for some customers. Also, their equipment pricing is a little high versus other top quality competitors.
Scout Alarm is an exciting company that designs their own home security equipment, while offering no contract professional monitoring service. Although, they integrate with some smart home technology and services like IFTTT, Nest, Amazon Echo Google Home, and two smart lighting companies, they don't integrate with ZWAVE technologies today or offer camera equipment.
Here are some examples of what customers say are some of Scout's biggest advantages:
In addition to these positives, there are some complaints from customers about Scout's service. Here's what they mention as the biggest disadvantages:
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Scout Alarm offers a variety of equipment packages and tiers, and multiple plans of no-contract monitoring service.
Scout Alarm provides a variety of equipment packages. They also allow for individual device customization in addition to the below packages. Here are the package details:
|Everything in the Small Pack and:|
|Everything in the Small Pack and:|
|Everything in the Small Pack and:|
Scout offers 2 monitoring plans with the ability to pay yearly and save 10%. Here are the details of what each of their plans offers:
|Everything in Always On and:|
There are a few benefits to how Scout does things -- they offer self-monitoring and professionally monitored plans, but give all of the self-monitoring features to those that are in their professionally monitored service. This is a nice touch because it increases communication and will cut down on false alarms to the authorities. They also have what you would expect from professionally monitored plans, boasting UL-certified monitoring centers but for a price that is way less and restrictive than others on the market.
However, there are reported problems with the equipment that could cause issues for some customers. The sensors have to be close to the hub -- under 20 ft and there are reported issues with batteries in sensors within months of installation. These headaches have caused customers to complain about Scout. Additionally, for those that want smart home features, there are integrations with name brands like IFTTT, Google Home and Amazon Echo, but not ZWAVE. Furthermore, as of this writing, there aren't video surveillance services available through Scout, which is becoming a popular feature for 21st century families.
Though Scout's marketing and product design is pretty (and their no-contract monitoring enticing), Frontpoint is one of the best home security companies rated. It puts a focus on scalability, portability, and new features -- such as video and smart home integrations. Also, their equipment may work better for your larger home.
One of the things that we really missed from Scout's offering was the smart home integrations (with some exceptions). Vivint puts more of a focus on universality and new features when it comes to smart home integrations -- providing easy to scale home security and smart home systems that work together. This means that it is a bit easier to envision and set up your system (and control your home) from the get go. Vivint is worth a peek if you are excited about smart home features.
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This firm is leaving deceptive notes on doors that imply a delivery was attempted and we should call a number. When you call they try to sell you alarm equipment. The notice looks just like one from UPS.
Love it. Cheap monitoring, easy set up, and a breeze to use. I added cloud cams which aren’t supported through the app but work great to monitor why the alarm went off. I tried to get it to work through Alexa but after 5 mins I gave up. No idea if that’s my error or in the setup.
Great purchase. Links with a large number of smart devices.
My wife and I just moved into our own place and we did our research to find the best security system that we could buy, that integrated with Amazon Alexa and that we can install ourselves. Scout Alarm is exactly that! We were a little concerned that it would work well since we have 4 floors to our house, but everything connected the first time while setting it up and has performed great ever since. There were a few doors that I need to think creatively about where to place the sensors, but the illustrations in the app gave me some great options to try out. Using it is easy, we just open the app while we are walking up to the front door or garage door and all it takes is one tap to disarm. We have a few IFTTT Applets hooked up so that keeps us from walking into a dark home. Basically, as soon as we disarm the system, it turns on the Phillips Hue lightbulbs in our living room. Having them connected in our home just makes everything easier. The one thing that was an unexpected surprise is the temperature sensing that is attached to each of the sensors. This is great when our dog is home and we need to know whether to turn on the air conditioning or the heat if the temperature gets too high or low. We would recommend Scout Alarm to anyone that we know that wants an easy way to add safety to your home!
I researched DIY systems on the internet and came across Scout in my findings and checked Amazon but the large pack did not have everything I needed. I did purchase a system through Scout, that included 2 door panels, 7 access sensors, 5 motions sensors, and a yard sign. So far the system has been working great I have not received my motion sensors yet. I wanted to try out a partial system first before going all in. The install was fairly easy but just one word of advice if you get a sensor that is not pairing it is most likely do to when you pull the plastic tab to open the connection on the battery sometimes they break so you have to open up the sensor which is very easy and take the piece of plastic out between the battery contact. The only other problem I had was one sensor kept going offline most likely due to range issues so I took my spare sensor and installed it between the distance of the hub and the troubled sensor and have not had a problem sense. I like the fact that you can assign each key fob a name to it for someone in your household or who ever. I also like the app it runs very smoothly on my Android phone that is running Oreo 8.1.0. It offers a wealth of features arming and disarming of system remotely, temperature of each access sensor and when if was open or closed. I have also integrated Scout with my Amazon Echo Show and able to arm and disarm system by voice (but note to disarm not just anybody can disarm they must know the four digit pin that you assign that Alexa will ask you for to disarm system). You can also ask for last events or tell Scout to send help among other things. So far I have been very pleased with the Scout security system and look forward to installing my motion sensors so I know then I will have complete coverage of the house. I rent my place and my landlord had no problem with me installing the system so that was a plus for me as well and I signed up for the Always on + plus plan for $19.99 a month which is a lot better then the price I was paying the other security company $57.00 a month when I owned a home and was in a contract and that was after I paid off the equipment it was $71.00 before that.
Love the app and Google home integration! The custoner support was very friendly, and helped us get everything paired and integrated
Scout works great! It's easy to install and use, and the support staff is very helpful. Helps me feel secure in a world getting crazier every day.
This is a great system. Super easy to use and if you ever have questions, their customer service is outstanding. I have recommended this to all my friends.
Works great, I feel safe and they are fast with customer service!
Scout works great! It's very user friendly, and their customer support is top notch. They were very helpful and friendly. Highly recommend.
This device is exceptional for the first 3 months or so, after which the batteries begin failing. A quick call to scout support sends new batteries your way, but what good is a security system where you have to replace a battery in 12 sensors every 3 months? To compare, the secure system from ADT with its wireless sensors only required a battery change after 5 years of ownership!
I bought this security system in 2015. It has terrible sensor battery life issues. Scout said they would update the firmware very soon, but months went by, then a year, and no update. They give customers free batteries to hold them over, but the problem with that is the sensors go out so often, and if you take an extended vacation, there's a high probability that you could lose sensors WHEN YOU NEED THEM THE MOST. When I called in today, I was shot the same line of "firmware update is coming" that I heard back in 2015. When I pressed Scout Support, they quoted a 60-day return policy. BUYER BEWARE! Amazon thankfully had my back because this company sure as heck does not care about its customers.
Nice marketing, but the product is not suitable for large, older homes. The sensors in my basement which were about 50 feet away from the Hub would constantly get disconnected. The support team was non-responsive as well. I had ADT setup about 10 years ago and I never had problems with the connection. ADT does raise your rates on a regular basis, but I'd rather have a security system that works than one that doesn't. BOTTOM LINE: Great if you have a small, newer house or an apartment. Not a good product for the majority of homeowners.