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Protect America has a lot going for it with over 20 years of experience in the industry, no up-front equipment costs, and locked in monthly pricing. They integrate with smart home technologies, like Z-Wave and Amazon Alexa, while having good reviews from experts as well. There are some points that they don't do as well -- like have high monthly pricing, they aren't as transparent on their website, and some customers have reported that the cancellation experience is difficult.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Protect America: 8.6/10
Vivint Smart Home Security: 9.6/10
Protect America: 8.3/10
Vivint Smart Home Security: 9.6/10
Protect America: 8.9/10
Vivint Smart Home Security: 9.7/10
Protect America: 8.9/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security:
Tarik is one of the best Customer Reps I have ever dealt with. He assisted me in programming two keyless remotes and assuring that my current one worked. He also helped me access my online account. He was professional, understanding and very patient with this 73 year old. He was also persistent and continued to try to figure out what was going on when I was ready to give up. Thank you for the opportunity to interact with him.View More Reviews
I am completely satisfied with the customer service received today in addition to the contractual agreement through Protect America. I look forward to building a positive business relationship with such a reputable company. My customer service Inside Sales Rep, Devin, was professional, courteous, patient and knowledgeable about the security offerings. He actually sold me on the security package because of how he handled the initial inquiry, follow through, and final process.
Shawn was my salesmen and he was a complete gentleman. He went out of his way to show good customer support. I feel that there is a genuine interest to be customer service oriented which is really good. Makes you feel like you matter.
That was the best sales experience I have had in a long time--maybe ever! Jonathan handled our questions in an honest and detailed way. He was a real pleasure to work with. We appreciated him being patient with our questions, personable in sharing little bits of his own life, and hardworking when it came to finding the package and plan that would be the best fit for us. Thanks to Jonathan and Protect America!
Tre was extremely helpful. He answered all of my questions and didn't talk over me. People like him are the reason I do business with your company. I will continue to use you as my alarm company as long as the customer service remains this professional.
I want to thank Bergen for the excellent customer service. He was helpful, detailed, clear in his explanations, concise in his descriptions, and fun to work with. I think I will like the system that Protect America provides. I have worked with ADT and other security companies. Your company seems like a company that has personal relationships with their customers. Thank you.
I am not a Protect America customer yet but I must say Errol the salesperson did a great job trying to sell me a system. He was very attentive to my needs and patient to answer all my questions and tried to work up a great deal for me. I just wasn't ready to make a decision. I wanted to do some more homework on different suppliers. Protect America is one of the companies in the running to get my business. Again, great salesmanship.
Deborah is an outstanding sales rep. She was able to assist with everything I needed to secure my Apartment. I was looking for a great security alarm with a camera and she found me the perfect setup. Thanks to her my place will be secured now.
Jesse was nothing short of being professional, having knowledge of Protect America's policies, demonstrating a caring persona while patiently reviewing options until I was satisfied. The process was seamless and that is what I have began to expect from this company. Thank you Protect America for representatives like him.
I have been with PA for 3 years now. I have no complaints nor issues. I have had a pleasant and simple experience with them. I moved and I got the same good security experience at another home in a different region.
I got numerous free items the first and now the second term with PA. For every alarm activation, and panic activation, I got a quick and timely police response.
Danny Braning offered me numerous incentives to compelling me to stay with PA.
The system is simple, reliable and dependable. The service is cost effective and good......can't ask for anything more for 49.00 a month!
I have a piece of mind at night and when I am at work.
I'm thanking you guys for taking care of me and my family because this area that I live in is so drug infested until it's pitiful. You guys have been keeping me safe for almost 20 years and since I renewed my contract again, please keeping on protecting me. I sold you guys about how protective your company is and so they're on board now, so again Thank You. I love you so much and take care of the good techs that helped me and they're Mattew and Tiffany.
After 2 strange phone conversations and reading several bad reviews, I had written this company off. I found them through the internet when I searched top rated security systems. Anyways, today I got a third call from them. Rick Wood was kind, and knowledgeable and most of all relatable. He made me feel secure with choosing Protect America. I can only hope that install is a breeze as well.
Thank you, Rick!
I had to offset some of these negative reviews. My experience with them has been nothing but pleasant. I am still within the 30 day trial period though, so I will be sure and update after that time.
They matched and beat a price from a competitor.
I will say that you need to be somewhat handy if you want the install to look professional.
Got a security system for my mother in law because someone broke into her house. She lives in Massachusetts and we're in Texas. The sales guy was very nice but he told me it was easy to install for anyone. According to my mother in law it was not so easy, she's no spring chicken and has a bad leg. They did give us 30 days free to try out, it's our fault for not sending it back. She does say the people that call and help with setup are very nice and patient and during the 30 days they did call repeatedly to remind her to set it up. She did say it's easy to use and she likes it. As long as she's happy we're happy.
Sales wait: 5 minutes
Support wait: 60 minutes, never spoke to a human
Chat wait: 2 minutes, they do not handle cancellations
I'm giving them three stars for three years of service without any billing or support issues and friendly staff. Having said that, you can literally call into a support queue, put your phone down, go for an 8 mile run, take a shower and be back on the phone before you ever have a chance to speak to a human. If you need to cancel service, send an email to cancelrequest@protectame…. Put your account # in the subject line and your name/cancel notice in the body of the email.
My wife and I lived in Miami, Fl for many years. We called up Protect America and installed the system in my townhouse. We stayed in Miami for 2 more years and decided to move to the mountains in NC. I told them that I was transfering my service and they said no problem. To make a long story kind of short I got ill. Had an operation to remove my lung. Soon the Cancer came back and it was bad. Soon after, my wife passes away and I had barely enough money to pay for the house and car. I called them, but I needn't have have tried as they started calling my cell # 5 times a day and my home # 5 times a day. This continued until they transferred me to a collection company. I spoke with them today and settled. I am very happy that I will never have to deal with these people again.
BTW,when I did speak to them, I explained what happened and that I couldn't pay them or even install the system and their answer was, sell it to a friend or relative. I asked the guy if he was a maroon. (Dating myself.)
Do not under any circumstances get into a deal with these people. Keep your sign on date as it is automatically transferred if you don't cancel.
Never worked, paid five yrs, Comcast tactics trying to cancel... Absolute scumbags, just go Google them.
Updated: In response to the below message, yes you do have a 36 month contract, I am unsure what the point of stating that is, as your equipment and tech service is inadequate and never actually worked. So yes you do have a 36 month contract, it a good point that you make that people are stuck with shit that does not work for 36 months...
Boy, am I very disappointed in the reliability of the Protect America!s equipment! While in the hospital for two months I was getting FALSE alarm notices on my smartphone almost every day. My family and neighbors got sick of checking on my place each time. All alarms originated with random sensors. I can't wait to get to he end of my expensive contract to dump them!
Update 20 months later: Still hate this service! Nothing has changed other than now hating it more realizing I have a 36 month contract. Sounded okay at signing as only one of us knew how sorry their ewuipment was. Hooked! I can't wait until it expires.
This company is not easy to work with. If you try to cancel they keep you on the phone for as long as they can to wear you down. (I just had my SECOND hour long conversation to try to cancel). Even though they claim that you need to give 30 Day notice to cancel, they will bill you for up to 60 (the month you are in when you want to cancel plus the next month).
Their equipment is a little antiquated and you need to install it yourself and service it yourself.
My advice would be don't be a bargain shopper.
I would definitely give this company a negative rating if it was at all possible. I never would have agreed to a 3 year contract if I had realized there was no termination option available whatsoever. After less than a year, I have moved to a residence where I do not need this system and they have no sympathy or concern. They will tell you to have a family member or friend take over the service, but that is not an option. I do not recommend them and hope that everyone looking to get a home security service reads all of the reviews that also mirror my situation. Once you've signed, you are stuck for three years, no matter what. In this day and time, I don't believe anyone signs a contract for something that is service oriented so I would keep that in mind that this is a 3 year commitment with no options for termination!
I ordered a Protect America system and while the hardware showed up the installer, who I paid extra for, never showed for his appointment. When I called Protect America, they informed me that the appointment was never put in the system. When I asked to speak to a supervisor, I was told one would call me back within 5 minutes. Of course, no one called. Based on this experience I called back and asked for my service to be cancelled (I was still in the trial period) -- of course they couldn't do that either and said I needed to wait until Monday. I had better service from ADT and should have stuck with them. I do not recommend Protect America. Use them at your own risk!
I'm just glad I saw the red flags before I activated my system.
Holy Crap!! I ordered this system, the sales guy was nice, but wow what a bad experience. I currently have Front Point, have had them for 3 years. My contract was up and was slightly unsatisfied because the hardware I have with them is not the newest and greatest so I got hooked up with Protect America and decided to give them a try, not sure why I didn't check Yelp first.
When I ordered my system they setup an activation appointment for today at 6:30pm. So 6:30 rolls around and no one calls, 6:45, still no call. SO I call the activation number and I'm on hold for 20 minutes. At this point I start seeing the red flags and am frustrated enough to just call and cancel. FINALLY get through to someone and tell her I want to cancel and she asks if I already have a return label, I tell her no, she tells me to hold while she forwards me to the right department. HERE I am, sitting here on my couch on a Friday night while my dinner gets cold an hour later STILL waiting.
While I'm sitting here I realize that the system they sent me isn't even a cellular system. The current system I have is, and I explained to the sales person I want a system better than the one I have, why would I switch to pay the same price for a worse system? I also read there's a $79 "restocking fee" for returns. Even though I haven't used it, whatever, you're not going to trick me into activating a system with a company I already have 0 confidence in. I'll pay the fee, and I'll review this company on every review site. If I can save a few people from making the mistake I made then it's worth the $79.
There are several reviews on this company that have the same issues I have had. I am sorry I ever installed an alarm from them and if I could give the company customer service a 0 I would.
Save yourself the headache and go with with another security company. If you do decide to go in contract with them (3 year minimum), you better know for sure that you won't be relocating and/or eliminating the need for security system. The company had 0 forgiveness built in. AND when the contract is up, if you have not given them 30 day notice (NOT 29 days but 30 day written notice), they will charge you extra 2 months. I'm so glad I'm done with this piece of shit company/service!
Absolute worst customer experience and deceiving business practices.
Looking to report them to BBB and any other form of rating system available online.
Same story with contract, they specifically said I could cancel at any time (big for me since I move around a lot) and then they claim I signed a contract electronically which I did not.
Now I am fighting with collections to avoid having to pay 2 years of contract that Protect America tried to get from me.
DO NOT DO BUSINESS WITH THESE PEOPLE!
Stay Away!! They convince you with 'free equipment' without advising that cancellation for any legitimate reason is not allowed. (2 years into my contract I got engaged and moved in with my fiance- he already has a system). I accept that I signed a 36 month contract, but I have tried twice to cancel- and both times they completely refuse- and won't even allow me to pay out the contract to cancel. I am told that I must wait until 30 days before the contract expires before I can even start the cancellation process. (I guess they hope I forget to do it- but its already on my calendar!) As like other reviewers, I was told to 'sell it to a friend or family member'. There are too many companies now that are not contract binding- even the cellphone companies let you buy out of a contract- but not with PA! RUN RUN RUN AWAY!
Stay away from them! They will trick you and you will be stuck under contract! I signed a 3-year monitoring contract with Protect America on January 5, 2018. The contract allows me to use their monitoring system risk free for 15 days. On the sales call on Jan 5th, I specifically asked the representative if the key fob was included in the monitoring package, and he answered yes, admitting that he sometimes forgets little things like this here and there. The bulk of my security equipment was shipped on January 8, 2018, and I received the shipment on January 11, 2018. I promptly activated the system that night. While I was on the call, I noticed that the shipment did not have all the equipment that was promised. No key fob was found. I told a representative on the phone and she promised that a key fob will be shipped the following day so that I have all the items promised in my monitoring package. I received the package with the key fob on January 16th, and I have a picture of the shipping label that shows the package was shipped on January 12th, as the representative on the phone promised. On January 24th and January 25th, I called Protect America and requested to cancel my monitoring service. My request was refused even though all my equipment wasn't fully shipped out until January 12th. Yesterday was January 24th, it would have only been 12 days since the SHIPMENT of the package that completes everything I was promised when I signed up for the service. Despite being on the call for an hour today, the representative refuses to process my cancellation request. Buyers beware in dealing with this company as they are only in it to con your money.
UPDATE: 01.31.2018 - Adam from Protect America informed me that they will not cancel my contract. This company is the worst in every way possible. My advice would be avoid doing business with these people.
Terrible customer service. When I called to cancel my service I got hung up on 3 times. Refused to give me a return label, and kept asking why I was canceling even though I said I didn't want to discuss it. Pain in the butt to deal with
BE AWARE OF SCAM!!! this company is signing 3 years agreement without right to cancel without customer signature using stolen SS#. Multiple attempts to terminate illegally signed contract however representatives refuse to resolve any issue without paying off accumulated balance. No proper correspondence or communication. They clearly hide important information about cancelation policy in order to take advantage of customers. Even after 3 years contract is paid off they continue charging the account on monthly basis without any confirmation. Stay away from these scammers.
I have not had such a poor experience with a company ever. After moving I tried to cancel my service. The "retention" department is only available Monday through Friday. I waited on hold two different times for a total of 58 minutes. I finally got to talk to a human and was told he would send an email that I had to sign in order to verify I'm ending service and that it takes another 30 days for that to take effect. So I'm being charged for a system that is disconnected in a house in which I do not live. They could make the email cancellation process an online one and immediate but they choose to make you jump through so many hoops to cancel that it is PAINFUL. I'm infuriated at the way they treat customers like idiots. My bad for signing up with a "budget friendly" home security company.
Protect America is such a rip off. Their equipment is straight from the 90's and they rip you off when your contract is up. I hated their service because alarms would go off, sensors went bad after 6 months and their fobs are pieces of crap.
I finally get to cancel after 3 years so I call them up to cancel. After waiting 90 minutes on the phone I finally get someone from their "retention" office only to have them say I have to send them in a letter or email to cancel. In other words, "We're going to make it a complete hassle to cancel your account because we can't retain customers on service alone".
I submitted my cancellation request and wouldn't you know it I get another bill. They said I didn't cancel soon enough. So after waiting for 90 minutes on the phone, sending in a cancellation request via email they still say it wasn't good enough. They just want to ping me for another $60 on crappy service.
AVOID LIKE THE PLAGUE. COMPLETE RIP OFFS
You can not cancel service. They will not accept even a cancellation fee. They want the whole 3 year contract paid in full to cancel
Do not get it!! They have poor service and charge you for everything imaginable.
I have a 3 year contract and after only 9 months a sensor does not work, so that want to to charge me to replace it. I disputed and would not pay, so they were 'generous' to wave the fee for the part, but still wanted to charge me $10 for mailing their defective product.
Then i moved, informed them of the address change (i get bills to the new address), and 2 months later my alarm went off and they notified the prior addresses police.
Another month later, I tried to change cc for payment, and find out they are still going by the old address.
There are many better systems out there, all you need are motion sensors, not the window detectors that they rip you off on, and their motion sensor are not very sensitive.
you can buy better systems at Home depot for one time price instead of long term contract
I have NEVER written a negative review for any company but Protect America has really been the worst experience I have ever had with a business. I was locked into a 2-year contract in Maryland with them and I informed them that I was moving to California because of unforeseen circumstances. They claimed they didn't support the California market and that I would not be able to cancel my contract. 3 years later, I'm still paying for a service I haven't used for 2 years, I've been trying to cancel ever since but when I call support, no one wants to help. Horrible customer service and I would not recommend to anyone!
These systems will only work if you have a small house with strong cell signal. I used it for 2 years and had 3 false alarms because the stick on sensors fall off when the windows get how or fail because it got hot. Now that I've moved to a hilly area the console is offline more time than not but the support line keeps saying it's on. They won't let me out of a contract with only a few months to go telling me I need to get new equipment to use their service because they refuse to monitor the state of the art system that is built into the house. Don't bother with them and look for another company that won't lock you in for 3 years.
(Update) ** Customer service is ignoring any requests and told us if we want a transcription of the recorded phone calls, we will need a subpoena, that seems fair. **Longtime customer here (15 years) I was duped into signing a 3 year extension. I've decided not to have the service (it's not even hooked up). They refuse to let me out of my contract. Whatever happened to customer service? Does customer loyalty mean anything anymore?Protect America is just a money grab and no customer service. I would rate them zero stars if I could. I advise you to stay away from this company.
Bad bad bad choice on my part to use this company. Tired to get the best deal and it has been a headache from the beginning. Faulty product, ALWAYS long holds. I WOULD NOT recommend. Peace of mind is better that price. I learned the hard way.
This company is the WORST! They will charge you and continue to tell you month after month (after your three year commitment) that you are still responsible for the monthly payment until you provide a written cancelation, however, they never provide a form and conveniently disconnect you when you are being transferred to the cancellation dept. They will badger you like no other and provide ZERO service.
I would leave a 0 if I could!!
They are the worst experience I have had as a consumer hands down. They offer a poor product and are not flexible at all in terms of consumer complaints. They were happy to take my money but when I was unhappy with the product itself and the service, there was 'nothing they can do'. When I finally was able to cancel my contract, they claim I didn't follow all the steps necessary to cancel and thus kept charging me for months when I was not receiving the service. They are the absolute worst. Stay far, far away from these scam artists. Plenty of other better options out there.
I have been with Protect America for about 2 years and I have had nothing but problems! Please save yourself a lot of heartache and don't use this company.
For starters, every time I call they have really long wait times before you actually get to talk to a person. They do have a feature that allows you to enter a callback number and they will call you back so you don't have to wait on hold the entire time. It has taken anywhere from 10 minutes to an hour for them to call back. On the occasions that it has taken an hour. So never call unless you have a least an hour of time available.
My second complaint is with the monitoring service itself. Despite multiple requests they can't seem to follow simple instructions when the alarm goes off. My issue is that I am a single person and I do not have a landline. I only have a cell phone, which is my primary number for personal and business. Apparently in the state of Texas it is a law that they have two phone numbers on file. This is a problem as I only have one phone number. So I gave them a family members number to comply and asked that they always call me first and leave me a message if I do not answer. Well that has yet to happen. I have had 3 false alarms in the 2 years of owning the system. In two of the instances they called me but did not leave a message. So all I saw was I had a missed call from an unknown number with no message. I assumed it was a telemarketer. The third time I didn't even have a missed call from them. So this is why the fire department showed up at my house unnecessarily. The smoke detector went off while we were cooking in the kitchen. The code to cancel the alarm was entered on the panel, but still the fire department showed up. Why because this was the time I didn't have a missed call. They assure me that someone did call, but something obviously happened and I never received the call. If they would have called, I would have told them it was a false alarm and to NOT send anyone.
My most recent complaint is in regards to moving. Do not use this system if there is even a remote chance that you will be moving during the 3 year contract time frame. I recently moved to a new home. The new house already has a security system installed and all I have to do is call and activate the monitoring service. It is a very nice system with sensors on all the doors and windows, glass breaks, and multiple motion sensors throughout the house. The problem is that I still have about a year left on my contract with Protect America. They will not let me out of my contract. So my choice is install their system at my house and put up with their monitoring service for another year or I can pay for two monitoring services until my contract expires. I am cheap so I am putting up with it for another year. So now I am installing new equipment right next to equipment that is already in the house. And nothing works right. It has been a nightmare to set up the equipment. I have already spent 2.5 hours on the phone trying to get it working and it still isn't working yet. They are supposed to call me on Saturday where I have blocked off two more hours to get it working. I have no faith that they will actually call on Saturday. Every other time I have requested a call back from a person, it never happens.
I have been in the new house for two weeks and their equipment still isn't installed and working, so I am paying for a service I am not using.
Please save yourself a lot of heartache and do not use Protect America. They will offer you cheap equipment you have to install yourself, with very little customer service support.
I'm very unhappy with Protect America. I have been a customer for 15+ years and now I feel trapped in a contract that I can't get out of. How can a company hold you hostage in this day and age? Whatever happened to customer service?
Very poor customer service and even more poor customer policies. When I moved and cancelled they kept billing me even though my system was not even set up. They also do not prorate for any time you do not use, instead they bill you an extra month and a half. Very bad company.
Terrible, unorganized service. Trying to cancel the service was even more painful. Stay clear
DO NOT USE PROTECT AMERICA, STAY FAR AWAY.
SALES TIME: 15 min.
SUPPORT TIME: 3+ HOURS EVERY TIME.
BILLING SUPPORT: 45-1 hour Hold times expected each time.
If I could give them 0 stars I would. This has to be the worst alarm company around. DO NOT for any reason use them. Their Custom Service billing, tech support, and sales are like the worst sleezy car salesmen around. They require E-Billing, no statements at all (not even if you beg) They are rude, and lock you into a 36 month contract.
If I could give this company less than one star I would! Equipment is junk, installation was horrible, but the worst is their customer service!! After opting for this company the technician came out to install, before 24 hours had passed, 3 sensors had fallen off the wall, the base control had gone off in the night twice. Had no sleep. Called before 24 hours to let them know, the customer service canceled the service, BUT I have not received the shipping label promised, first they said next day, then in 1/2 hour, then 24 hours, well that time has passed, nothing. So they Lied to me, do yourself a favor don't deal with this company. If for nothing else but it's awful customer service.
Do NOT sign a contract with this company. Wanted to cancel after 6 months but the wait for a customer service rep was over an hour each time so i gave up. You are bound to this contract for 3 year whether you use it or not. Don't make the same mistake I made.
TERRIBLE alarm company. As long as they have their money from you, thinks tend to work well. Once your contract runs out, they start throwing "free stuff" at you without telling you that they are going to re-start a contract. When you need to cancel, they claim they need 30 days to "process" the cancellation. It takes quite a bit of discussion to get them to tell you the process, which would take about an hour tops. They just want one more month out of you before they watch yet another customer running for the doors.
Like the others have said - save yourselves. Go with another company. They are scammers.
I've been a Protect America (PA) customer for 3 years. However, I finally bought my first home in December and moved into it. My contract with (PA) was actually up in January. So I called in at the end of that month and was told that I had 1 more month left on the contract. Weird because I got the contract in January 2014, but they said it wasn't up until February 2017?
Long story short, I had paid over $200 for service that I did not have activated or setup. I moved out of the property where we previously lived. I called to cancel my service last month and was charged again this month (April 2017). When I called to find out why, I was told that I didn't cancel in time and that when I received the cancellation email, it explained all of that.
I spoke with a Supervisor named Damon who was no help at all. Instead of this man actually trying to help, he hurt his company. How, because I am on here letting everyone know that although I was a GREAT customer for 3 years, never missed payments, actually completed the contract, etc., when I asked for a REFUND on ONLY the $54.99 payment that debited on 4/1, he wouldn't do it. I wasn't asking for the previous 3 months, which I should get back as well. But because there was a lot of back and forth, I decided to just bite the bullet and hope that he would have a moral conscience and just refund this months fee.
Nope. All he could do is quote the policies of this company.
It doesn't matter how great a customer you are with this company. They will keep trying to nickel and dime you. All of the negative posts on here are true. There are reasons why sites like this exist and that's to help consumers make an informed decision on where to spend their money.
Don't spend it here.
Customer service is terrible. They are rude and do not respect the fact that you're spending your hard earned money on their products. They WILL send you through the queue and there WILL be long wait holds. Supervisors do not call you back. They aren't really interested in helping, just taking you $$$$.
Go somewhere else.
Sign up for your Vivint Smart Home Security Plan Now: Get Your Quote Now
The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.
I think Vivint is offering great product with a great costumer service
The service is wonderful. I have been with this company since 2007 and I have been happy with them.
Monthly price is high, but customer service and the iphone app are both good.
I am enjoying Vivint's fine service and technical support. They seem to be a great company and are giving us excellent service.
I have experience positive interactions with Vivint, each person going out of their way to assist the two times I called. I was treated with respect and educated as I learned the system. The alarm system is easy to activate and disarm with very low maintenance. I do not need an office to go in an visit and Vivint has only been a quick phone call away. I am very satisfied with this business.
We have had vivint for about 4 months now and have had no complaints. They are on top of issues if one should arrive and respond very quickly. My dads house would have burned down if it wasn't for vivint's customer services quick actions.
Mostly satisfied with our Vivint services. We ran into a few problems, but were able to fix them ourselves via the Vivint YouTube channel and our knowledge of electronics & technolgy.
Installation was professional and neat. We had only one call-back. It was handled promptly and the technician was professional and knowledgeable. Very satisfied.
No complaints. Installation was prompt and courteous. Products work as expected. A couple of times when the alarm has tripped, was handled efficiently and politely.
We had some issues with a our Alarm System, but Vivint, Inc. has been very helpful with resolving them.
Excellent customer service, very prompt response and high quality hardware.
We got Vivint last year after lots of research on alarm companies. They have the best technology for home automation, and security.
Everything from locking doors, changing temperatures, checking motion sensors, answering doorbells and more can be done using the phone app which is exactly what we wanted.
The touchscreen panel is beautiful and easy to use. The Installer was quick and professional and cleaned up after. And the alarm service is the best I have seen compared to othes.
We have had Vivint Home Security now for a few months. We are very pleased with it. The company is quick to respond to anything out of the ordinary that shows up. The system is easy to use and understand. We are very happy with Vivint. Thank you.
I had received an offer for Vivant with my new purchase of the home. The installation was done by two very professional workers. So far I have felt good about my decision to purchase this security system. I pray it continues to work accurately and inexpensively for me at the current rate I am paying.
It's great to have the system set on my smart phone and this gives me more satisfaction. I plan on keeping them as long as the cost is in my budget.
Very happy with the service and pricing. I control many aspects of my home directly from my phone. The app works great and the equipment works great as well. So far, no major issues. Any minor issues were fixed and they made sure I was made whole for any conveniences.
Very satisfied with this company and their support and responsiveness.
I've had Vivint for approx. 5 months and is very satisfied and happy with my decision. I searched for a reputable, effective and efficient alarm system that was not common. I didn't want a common system as prof. burglars could probably break through the common systems.
The tech was skillful in assessing my specific needs and installing the best, custom alarm system based on my needs and lifestyle.
With the few false alarms, Vivint customer service was quick to determine if it was a false alarm or true alarm~nice to see and know. And, when my door bell malfunctioned, they were quick to dispatch for immediate repairs.
Coming from a customer service oriented industry, I've found Vivint to be a company that offers the highest customer service and peace of mind in protecting my loved ones and my home. I hope you'll consider Vivint in your alarm system needs.
I've had Vivint services since December 2015. I've been very impressed with installation, customer service, and the service itself. Vivint has been great to talk with over the phone, answer any questions I have, and resolve any problems I've had. Like any new technology, I've had a few problems, but all of them have been 100% resolved by Vivint.
I can only give them one complaint. I wish they called every time the alarm went off, even if it only went for for a few seconds. If I accidentally set my alarm off in the morning, and turn it off within seconds, they don't call. I wish they would. It would make me feel better to know that 100% of my alarms were responded to.
We have had this service for 6 months and we have been very happy.
Vivint gave me exactly the equipment promised at the rate they promised. My monthly fees and total costs were explained honestly and I have received outstanding service and feel completely secure when I am away from my home
I love the vivint system. It is the most user friendly system I have ever had. My only complaint is they put in a new phone app that does not work as well as the old one. On rainy days, the app won't work outside to open and close the garage door as it is supposed to. That is the time I most want it to work.
Vivint is an awesome company. Their service members and technicians are professional and efficient and their prices are great. I have had no issues with the equipment or the service. Any issues with the bill were a fault of my own and Vivint was extremely helpful in providing excellent service during these issues. I have already recommended this company to my friends.
I first had Vivint installed in my house, but later moved into an apartment and the system came with me. The system is technologically advanced and so easy to use. The one time I had a problem with the panel, the online technician walked me through the resolution. I have the IPhone app and can control everything by remote.
I love my Vivint Security System, and the service is absolutely great! They are the best!
We have had nothing but exceptional experiences with Vivint. From the day our sales rep came to our house, to the install and a few calls for technical assistance. We love our system and the Vivint team! I highly recommend Vivint to anyone considering a security system. It is customizable to your home and family needs, features are compatible with Apple iOS and Android devices, our sales rep was professional and personable and kept in contact with us even a month or so after the sale to answer all questions we had. No regrets whatsoever almost a year into it and everyone we have recommended has said the same thing!
I have had vivint installed on my home now for a year. This company is amazing. We had a fire right before Christmas time last year and because of vivint the fire damage to our home was very limited. They responded very quickly and cause of their fast actions they saved our home. I would recommend vivint to anyone. They are the best alarm system I have used out of 3 others.
great equipment and customer service when I go back to work I will add more features to the automate home.
With Vivint, I am sold on door bell camera. So handy and features like auto lock.... As soon as I am out and press the lock..... My home is secured. At night, I don't have to remember to arm my home. At a stipulated time, everything gets locked and armed right away. After i installed doorbell camera, I have never gone to purolator to collect my missed shipment. Because I can talk to them, when they are there for delivery.
We have had our alarm system for almost a year and any issues we had, vivent's customer service has been the best, always going above and beyond and they've always kept their word. I would and I do recommend them.
I have been more than happy with my service. I needed to get my garbage out in a rush one morning and set the alarm off by mistake and deactivated when I re-entered the house. I did not have my phone on me when the attempted to contact me and the police had come to check on us. I was very happy with the response time and glad to know they were doing what they set out to do. Make sure my family and I were ok.
My experience with Vivint so far has been positive excellent customer service excellent equipment excellent monitoring I am completely satisfied Vivint is much better than ADT which I had a horrible experience with customer service was poor didnt get what they promised technician poor equipment poor I rate Vivint excellent over ADT
Have been very pleased with our service.
Very satisfied with equipment, installation, and service. I had a smoke detector go off due to my adult son's cooking. The service response was prompt and effective. Notification via app (I was not home) was immediate.