Protect America Reviews (2018)

Access Our #1 Home Security Company! Read Review & Unlock Best Deals

Protect America

Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.

Protect America has a lot going for it with over 20 years of experience in the industry, no up-front equipment costs, and locked in monthly pricing. They integrate with smart home technologies, like Z-Wave and Amazon Alexa, while having good reviews from experts as well. There are some points that they don't do as well -- like have high monthly pricing, they aren't as transparent on their website, and some customers have reported that the cancellation experience is difficult.

Home Security Scores

Overall Score: 8.6/10

Customer Satisfaction: 8.3/10

Features: 8.9/10

Equipment: 8.9/10

Equipment Price: $0+

Monitoring Price: $19/mo+

Get Your Quote Now

Browse Our #1 Home Security Company

Overall Takeaways

Although Protect America has great reviews from independent reviewers and industry experts, their own customers have some major problems with their contracts and customer service. The biggest culprit is that some reviewers have described that they find it difficult to exit the contract or cancelling a contract auto-renewal. Customers report multiple tactics at continuing to charge for services and locking people in for longer than they would like. This is one of the reasons that our big recommendation is to read your contract thoroughly before signing anything and follow it strictly when it comes to your role in cancellation.

Despite these reviews plaguing Protect America -- with negative customer reviews bringing them down to a C- on BBB, there are many things that Protect America does well -- like providing home security services without up-front fees.

Here are some examples of what customers say are some of Protect America's biggest advantages:

  • No Equipment Up-Front Costs
  • Z-Wave & Amazon Alexa Integrated
  • Portable System
  • Easy Installation
.

In addition to these positives, there are some complaints from customers about Protect America's service. Here's what they mention as the biggest disadvantages:

  • Cancellation is Difficult
  • Some Billing Issues
  • Salespeople & Customer Service Don't Agree

Review New 2018 Plan Options & Get The Best Rates

Get Your Quote Now

Product Details

Protect America integrates with some leading equipment like Z-Wave and Amazon Alex so that if you already have smart home features, you can integrate your home security notifications with it. Additionally, their monitoring service is market-tested and trusted.

Protect America's Equipment

Protect America has multiple equipment options that are centered around their control panels. The panels that they offer include the Interlogix Simon XT, Simon XTi, and Simon XT Two-Way. In addition to this, they have Interlogix and Ion sensors and detectors. They have opted to not make their plans transparent in terms of pricing for upgrading your equipment. So, you may have to do some haggling to get the best price if you want the higher end control panel and equipment.

Protect America's Monitoring

Protect America has multiple plans for those that need a landline, wireless, or cellular system. Each of these plans come with standard equipment. Here are the full details:

PackageDetails
Copper Package
($20/mo for landline; $42/mo for cell/broadband)
  • Standard Control Panel
  • 3 Door / Window Sensors
  • 1 Motion Detector
  • Yard Sign / Window Decals
  • 24/7 Professional Monitoring
Silver Package
($38/mo for landline; $50/mo for cell/broadband)
Everything in the Copper Package and:
  • 6 More Door / Window Sensors
Platinum Package
($43/mo for landline; $55/mo for cell/broadband)
Everything in the Silver Package and:
  • 5 More Door / Window Sensors

Security & Monitoring Quality

Protect America has some good features -- like its expertise in the space and 24/7 monitoring. Coupled with the portability of the packages -- so you can take it with you when you move and the fact that there is no upfront costs for basic equipment makes there a lot to love about Protect America. Additionally, the equipment that is used is high quality and has a lifetime warranty.

Protect America, however, has some flaws. There are issues with billing and contract renewals that plague the online review forums and does not appear to be a one-off issue. Additionally, the entry price-points for cellular monitoring services is high compared to many others in the space. However, if you are looking for a landline service or something that is basic with good, reliable equipment, Protect America is a real contender.

Alternatives

Frontpoint

For those that aren't willing to take a leap on Protect America, Frontpoint is one of the best rated companies for home security and have some of the similar benefits that Protect America has. Frontpoint has fully portable packages that can move with you. Also, they have fully customizable packages that can integrate video and additional smart-home equipment directly. If you want the best home security the market has to offer, take a look at Frontpoint.

Vivint

For those that were excited about how Protect America integrates with smart home technology, Vivint puts all of the focus on smart home solutions. They have customizable packages to control your home's smart features (such as lighting, thermostat, and others) and home security remotely. Having a fully integrated system is a big win, and Vivint stays up to date with the latest technology and offers good scalability.

Sign up for your Protect America Plan Now:   Get Your Quote Now

Browse Protect America Customer Reviews

I am completely satisfied...

I am completely satisfied with the customer service received today in addition to the contractual agreement through Protect America. I look forward to building a positive business relationship with such a reputable company. My customer service Inside Sales Rep, Devin, was professional, courteous, patient and knowledgeable about the security offerings. He actually sold me on the security package because of how he handled the initial inquiry, follow through, and final process.

View More Reviews

Browse Reviews From These Home Security Companies

Vivint Smart Home Security
9.6/10

Vivint Smart Home Security

Frontpoint Security
9.6/10

Frontpoint Security

Link Interactive
9.5/10

Link Interactive

Alarm Grid
9.1/10

Alarm Grid

SimpliSafe
9.1/10

SimpliSafe

Armorax
8.8/10

Armorax

GuardMe Security
8.7/10

GuardMe Security

Vector Security
8.7/10

Vector Security

Scout Alarm
8.5/10

Scout Alarm

Alliance Security
8.5/10

Alliance Security

ADT
8.4/10

ADT

Moni
8.4/10

Moni

LiveWatch
8.4/10

LiveWatch

XFINITY Home Security
8.3/10

XFINITY Home Security

Protection One
8.3/10

Protection One

Guardian Protection
8.2/10

Guardian Protection

Mountain Alarm
8.1/10

Mountain Alarm

Koorsen Security
8.1/10

Koorsen Security

AT&T Digital Life
7.8/10

AT&T Digital Life

Iris Home Security
7.7/10

Iris Home Security

Cox Home Security
7.7/10

Cox Home Security

Ackerman Security
7.6/10

Ackerman Security

LifeShield
7.5/10

LifeShield

Fortress Security
7.2/10

Fortress Security

CPI Security
6.9/10

CPI Security

Time Warner (Spectrum) Security
6.6/10

Time Warner (Spectrum) Security

Disclaimer

Finding the right home service plan in an ocean of online reviews can be a tedious task. This site's purpose is to provide a detailed account of available home service plans in the US. The scores here are based on aggregated reviews from other sources across the Internet and although we have tried only to find trustworthy reviews, the scores may be affected if outside sites do a poor job mitigating fake reviews.

The makers of Home Brands also make affiliate commissions from some of these home service companies to keep the site running. We do not allow that to affect our scoring. There is NO additional price markup for using this site or on links from this site and any commissions made by Home Brands come out of the home service company's profit margin. See how it all works here.

Connect & Learn

Legal & Scoring Methodology

About Us

Terms & Conditions

Privacy Policy

How We Score Companies

Home Security Score: 8.6 / 10 from 48 Ratings