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Protect America has a lot going for it with over 20 years of experience in the industry, no up-front equipment costs, and locked in monthly pricing. They integrate with smart home technologies, like Z-Wave and Amazon Alexa, while having good reviews from experts as well. There are some points that they don't do as well -- like have high monthly pricing, they aren't as transparent on their website, and some customers have reported that the cancellation experience is difficult.
Although Protect America has great reviews from independent reviewers and industry experts, their own customers have some major problems with their contracts and customer service. The biggest culprit is that some reviewers have described that they find it difficult to exit the contract or cancelling a contract auto-renewal. Customers report multiple tactics at continuing to charge for services and locking people in for longer than they would like. This is one of the reasons that our big recommendation is to read your contract thoroughly before signing anything and follow it strictly when it comes to your role in cancellation.
Despite these reviews plaguing Protect America -- with negative customer reviews bringing them down to a C- on BBB, there are many things that Protect America does well -- like providing home security services without up-front fees.
Here are some examples of what customers say are some of Protect America's biggest advantages:
In addition to these positives, there are some complaints from customers about Protect America's service. Here's what they mention as the biggest disadvantages:
Review New 2018 Plan Options & Get The Best Rates
Protect America integrates with some leading equipment like Z-Wave and Amazon Alex so that if you already have smart home features, you can integrate your home security notifications with it. Additionally, their monitoring service is market-tested and trusted.
Protect America's Equipment
Protect America has multiple equipment options that are centered around their control panels. The panels that they offer include the Interlogix Simon XT, Simon XTi, and Simon XT Two-Way. In addition to this, they have Interlogix and Ion sensors and detectors. They have opted to not make their plans transparent in terms of pricing for upgrading your equipment. So, you may have to do some haggling to get the best price if you want the higher end control panel and equipment.
Protect America's Monitoring
Protect America has multiple plans for those that need a landline, wireless, or cellular system. Each of these plans come with standard equipment. Here are the full details:
($20/mo for landline; $42/mo for cell/broadband)
($38/mo for landline; $50/mo for cell/broadband)
|Everything in the Copper Package and:|
($43/mo for landline; $55/mo for cell/broadband)
|Everything in the Silver Package and:|
Protect America has some good features -- like its expertise in the space and 24/7 monitoring. Coupled with the portability of the packages -- so you can take it with you when you move and the fact that there is no upfront costs for basic equipment makes there a lot to love about Protect America. Additionally, the equipment that is used is high quality and has a lifetime warranty.
Protect America, however, has some flaws. There are issues with billing and contract renewals that plague the online review forums and does not appear to be a one-off issue. Additionally, the entry price-points for cellular monitoring services is high compared to many others in the space. However, if you are looking for a landline service or something that is basic with good, reliable equipment, Protect America is a real contender.
For those that aren't willing to take a leap on Protect America, Frontpoint is one of the best rated companies for home security and have some of the similar benefits that Protect America has. Frontpoint has fully portable packages that can move with you. Also, they have fully customizable packages that can integrate video and additional smart-home equipment directly. If you want the best home security the market has to offer, take a look at Frontpoint.
For those that were excited about how Protect America integrates with smart home technology, Vivint puts all of the focus on smart home solutions. They have customizable packages to control your home's smart features (such as lighting, thermostat, and others) and home security remotely. Having a fully integrated system is a big win, and Vivint stays up to date with the latest technology and offers good scalability.
Sign up for your Protect America Plan Now: Get Your Quote Now
I am completely satisfied with the customer service received today in addition to the contractual agreement through Protect America. I look forward to building a positive business relationship with such a reputable company. My customer service Inside Sales Rep, Devin, was professional, courteous, patient and knowledgeable about the security offerings. He actually sold me on the security package because of how he handled the initial inquiry, follow through, and final process.
I'm thanking you guys for taking care of me and my family because this area that I live in is so drug infested until it's pitiful. You guys have been keeping me safe for almost 20 years and since I renewed my contract again, please keeping on protecting me. I sold you guys about how protective your company is and so they're on board now, so again Thank You. I love you so much and take care of the good techs that helped me and they're Mattew and Tiffany.
Deborah is an outstanding sales rep. She was able to assist with everything I needed to secure my Apartment. I was looking for a great security alarm with a camera and she found me the perfect setup. Thanks to her my place will be secured now.
Shawn was my salesmen and he was a complete gentleman. He went out of his way to show good customer support. I feel that there is a genuine interest to be customer service oriented which is really good. Makes you feel like you matter.
That was the best sales experience I have had in a long time--maybe ever! Jonathan handled our questions in an honest and detailed way. He was a real pleasure to work with. We appreciated him being patient with our questions, personable in sharing little bits of his own life, and hardworking when it came to finding the package and plan that would be the best fit for us. Thanks to Jonathan and Protect America!
Tre was extremely helpful. He answered all of my questions and didn't talk over me. People like him are the reason I do business with your company. I will continue to use you as my alarm company as long as the customer service remains this professional.
I want to thank Bergen for the excellent customer service. He was helpful, detailed, clear in his explanations, concise in his descriptions, and fun to work with. I think I will like the system that Protect America provides. I have worked with ADT and other security companies. Your company seems like a company that has personal relationships with their customers. Thank you.
I am not a Protect America customer yet but I must say Errol the salesperson did a great job trying to sell me a system. He was very attentive to my needs and patient to answer all my questions and tried to work up a great deal for me. I just wasn't ready to make a decision. I wanted to do some more homework on different suppliers. Protect America is one of the companies in the running to get my business. Again, great salesmanship.
Tarik is one of the best Customer Reps I have ever dealt with. He assisted me in programming two keyless remotes and assuring that my current one worked. He also helped me access my online account. He was professional, understanding and very patient with this 73 year old. He was also persistent and continued to try to figure out what was going on when I was ready to give up. Thank you for the opportunity to interact with him.
Jesse was nothing short of being professional, having knowledge of Protect America's policies, demonstrating a caring persona while patiently reviewing options until I was satisfied. The process was seamless and that is what I have began to expect from this company. Thank you Protect America for representatives like him.
I have been with PA for 3 years now. I have no complaints nor issues. I have had a pleasant and simple experience with them. I moved and I got the same good security experience at another home in a different region.
I got numerous free items the first and now the second term with PA. For every alarm activation, and panic activation, I got a quick and timely police response.
Danny Braning offered me numerous incentives to compelling me to stay with PA.
The system is simple, reliable and dependable. The service is cost effective and good......can't ask for anything more for 49.00 a month!
I have a piece of mind at night and when I am at work.
Absolute worst customer experience and deceiving business practices.
Looking to report them to BBB and any other form of rating system available online.
Same story with contract, they specifically said I could cancel at any time (big for me since I move around a lot) and then they claim I signed a contract electronically which I did not.
Now I am fighting with collections to avoid having to pay 2 years of contract that Protect America tried to get from me.
DO NOT DO BUSINESS WITH THESE PEOPLE!
Stay away from them! They will trick you and you will be stuck under contract! I signed a 3-year monitoring contract with Protect America on January 5, 2018. The contract allows me to use their monitoring system risk free for 15 days. On the sales call on Jan 5th, I specifically asked the representative if the key fob was included in the monitoring package, and he answered yes, admitting that he sometimes forgets little things like this here and there. The bulk of my security equipment was shipped on January 8, 2018, and I received the shipment on January 11, 2018. I promptly activated the system that night. While I was on the call, I noticed that the shipment did not have all the equipment that was promised. No key fob was found. I told a representative on the phone and she promised that a key fob will be shipped the following day so that I have all the items promised in my monitoring package. I received the package with the key fob on January 16th, and I have a picture of the shipping label that shows the package was shipped on January 12th, as the representative on the phone promised. On January 24th and January 25th, I called Protect America and requested to cancel my monitoring service. My request was refused even though all my equipment wasn't fully shipped out until January 12th. Yesterday was January 24th, it would have only been 12 days since the SHIPMENT of the package that completes everything I was promised when I signed up for the service. Despite being on the call for an hour today, the representative refuses to process my cancellation request. Buyers beware in dealing with this company as they are only in it to con your money.
UPDATE: 01.31.2018 - Adam from Protect America informed me that they will not cancel my contract. This company is the worst in every way possible. My advice would be avoid doing business with these people.
I would leave a 0 if I could!!
They are the worst experience I have had as a consumer hands down. They offer a poor product and are not flexible at all in terms of consumer complaints. They were happy to take my money but when I was unhappy with the product itself and the service, there was 'nothing they can do'. When I finally was able to cancel my contract, they claim I didn't follow all the steps necessary to cancel and thus kept charging me for months when I was not receiving the service. They are the absolute worst. Stay far, far away from these scam artists. Plenty of other better options out there.
If I could give this company less than one star I would! Equipment is junk, installation was horrible, but the worst is their customer service!! After opting for this company the technician came out to install, before 24 hours had passed, 3 sensors had fallen off the wall, the base control had gone off in the night twice. Had no sleep. Called before 24 hours to let them know, the customer service canceled the service, BUT I have not received the shipping label promised, first they said next day, then in 1/2 hour, then 24 hours, well that time has passed, nothing. So they Lied to me, do yourself a favor don't deal with this company. If for nothing else but it's awful customer service.
My wife and I lived in Miami, Fl for many years. We called up Protect America and installed the system in my townhouse. We stayed in Miami for 2 more years and decided to move to the mountains in NC. I told them that I was transfering my service and they said no problem. To make a long story kind of short I got ill. Had an operation to remove my lung. Soon the Cancer came back and it was bad. Soon after, my wife passes away and I had barely enough money to pay for the house and car. I called them, but I needn't have have tried as they started calling my cell # 5 times a day and my home # 5 times a day. This continued until they transferred me to a collection company. I spoke with them today and settled. I am very happy that I will never have to deal with these people again.
BTW,when I did speak to them, I explained what happened and that I couldn't pay them or even install the system and their answer was, sell it to a friend or relative. I asked the guy if he was a maroon. (Dating myself.)
Do not under any circumstances get into a deal with these people. Keep your sign on date as it is automatically transferred if you don't cancel.
Never worked, paid five yrs, Comcast tactics trying to cancel... Absolute scumbags, just go Google them.
Updated: In response to the below message, yes you do have a 36 month contract, I am unsure what the point of stating that is, as your equipment and tech service is inadequate and never actually worked. So yes you do have a 36 month contract, it a good point that you make that people are stuck with shit that does not work for 36 months...
Boy, am I very disappointed in the reliability of the Protect America!s equipment! While in the hospital for two months I was getting FALSE alarm notices on my smartphone almost every day. My family and neighbors got sick of checking on my place each time. All alarms originated with random sensors. I can't wait to get to he end of my expensive contract to dump them!
Update 20 months later: Still hate this service! Nothing has changed other than now hating it more realizing I have a 36 month contract. Sounded okay at signing as only one of us knew how sorry their ewuipment was. Hooked! I can't wait until it expires.
This company is not easy to work with. If you try to cancel they keep you on the phone for as long as they can to wear you down. (I just had my SECOND hour long conversation to try to cancel). Even though they claim that you need to give 30 Day notice to cancel, they will bill you for up to 60 (the month you are in when you want to cancel plus the next month).
Their equipment is a little antiquated and you need to install it yourself and service it yourself.
My advice would be don't be a bargain shopper.
After 2 strange phone conversations and reading several bad reviews, I had written this company off. I found them through the internet when I searched top rated security systems. Anyways, today I got a third call from them. Rick Wood was kind, and knowledgeable and most of all relatable. He made me feel secure with choosing Protect America. I can only hope that install is a breeze as well.
Thank you, Rick!
I ordered a Protect America system and while the hardware showed up the installer, who I paid extra for, never showed for his appointment. When I called Protect America, they informed me that the appointment was never put in the system. When I asked to speak to a supervisor, I was told one would call me back within 5 minutes. Of course, no one called. Based on this experience I called back and asked for my service to be cancelled (I was still in the trial period) -- of course they couldn't do that either and said I needed to wait until Monday. I had better service from ADT and should have stuck with them. I do not recommend Protect America. Use them at your own risk!
I'm just glad I saw the red flags before I activated my system.
Holy Crap!! I ordered this system, the sales guy was nice, but wow what a bad experience. I currently have Front Point, have had them for 3 years. My contract was up and was slightly unsatisfied because the hardware I have with them is not the newest and greatest so I got hooked up with Protect America and decided to give them a try, not sure why I didn't check Yelp first.
When I ordered my system they setup an activation appointment for today at 6:30pm. So 6:30 rolls around and no one calls, 6:45, still no call. SO I call the activation number and I'm on hold for 20 minutes. At this point I start seeing the red flags and am frustrated enough to just call and cancel. FINALLY get through to someone and tell her I want to cancel and she asks if I already have a return label, I tell her no, she tells me to hold while she forwards me to the right department. HERE I am, sitting here on my couch on a Friday night while my dinner gets cold an hour later STILL waiting.
While I'm sitting here I realize that the system they sent me isn't even a cellular system. The current system I have is, and I explained to the sales person I want a system better than the one I have, why would I switch to pay the same price for a worse system? I also read there's a $79 "restocking fee" for returns. Even though I haven't used it, whatever, you're not going to trick me into activating a system with a company I already have 0 confidence in. I'll pay the fee, and I'll review this company on every review site. If I can save a few people from making the mistake I made then it's worth the $79.
There are several reviews on this company that have the same issues I have had. I am sorry I ever installed an alarm from them and if I could give the company customer service a 0 I would.
Save yourself the headache and go with with another security company. If you do decide to go in contract with them (3 year minimum), you better know for sure that you won't be relocating and/or eliminating the need for security system. The company had 0 forgiveness built in. AND when the contract is up, if you have not given them 30 day notice (NOT 29 days but 30 day written notice), they will charge you extra 2 months. I'm so glad I'm done with this piece of shit company/service!
I've been a Protect America (PA) customer for 3 years. However, I finally bought my first home in December and moved into it. My contract with (PA) was actually up in January. So I called in at the end of that month and was told that I had 1 more month left on the contract. Weird because I got the contract in January 2014, but they said it wasn't up until February 2017?
Long story short, I had paid over $200 for service that I did not have activated or setup. I moved out of the property where we previously lived. I called to cancel my service last month and was charged again this month (April 2017). When I called to find out why, I was told that I didn't cancel in time and that when I received the cancellation email, it explained all of that.
I spoke with a Supervisor named Damon who was no help at all. Instead of this man actually trying to help, he hurt his company. How, because I am on here letting everyone know that although I was a GREAT customer for 3 years, never missed payments, actually completed the contract, etc., when I asked for a REFUND on ONLY the $54.99 payment that debited on 4/1, he wouldn't do it. I wasn't asking for the previous 3 months, which I should get back as well. But because there was a lot of back and forth, I decided to just bite the bullet and hope that he would have a moral conscience and just refund this months fee.
Nope. All he could do is quote the policies of this company.
It doesn't matter how great a customer you are with this company. They will keep trying to nickel and dime you. All of the negative posts on here are true. There are reasons why sites like this exist and that's to help consumers make an informed decision on where to spend their money.
Don't spend it here.
Customer service is terrible. They are rude and do not respect the fact that you're spending your hard earned money on their products. They WILL send you through the queue and there WILL be long wait holds. Supervisors do not call you back. They aren't really interested in helping, just taking you $$$$.
Go somewhere else.
Stay Away!! They convince you with 'free equipment' without advising that cancellation for any legitimate reason is not allowed. (2 years into my contract I got engaged and moved in with my fiance- he already has a system). I accept that I signed a 36 month contract, but I have tried twice to cancel- and both times they completely refuse- and won't even allow me to pay out the contract to cancel. I am told that I must wait until 30 days before the contract expires before I can even start the cancellation process. (I guess they hope I forget to do it- but its already on my calendar!) As like other reviewers, I was told to 'sell it to a friend or family member'. There are too many companies now that are not contract binding- even the cellphone companies let you buy out of a contract- but not with PA! RUN RUN RUN AWAY!
I had to offset some of these negative reviews. My experience with them has been nothing but pleasant. I am still within the 30 day trial period though, so I will be sure and update after that time.
They matched and beat a price from a competitor.
I will say that you need to be somewhat handy if you want the install to look professional.
Terrible customer service. When I called to cancel my service I got hung up on 3 times. Refused to give me a return label, and kept asking why I was canceling even though I said I didn't want to discuss it. Pain in the butt to deal with
BE AWARE OF SCAM!!! this company is signing 3 years agreement without right to cancel without customer signature using stolen SS#. Multiple attempts to terminate illegally signed contract however representatives refuse to resolve any issue without paying off accumulated balance. No proper correspondence or communication. They clearly hide important information about cancelation policy in order to take advantage of customers. Even after 3 years contract is paid off they continue charging the account on monthly basis without any confirmation. Stay away from these scammers.
I have not had such a poor experience with a company ever. After moving I tried to cancel my service. The "retention" department is only available Monday through Friday. I waited on hold two different times for a total of 58 minutes. I finally got to talk to a human and was told he would send an email that I had to sign in order to verify I'm ending service and that it takes another 30 days for that to take effect. So I'm being charged for a system that is disconnected in a house in which I do not live. They could make the email cancellation process an online one and immediate but they choose to make you jump through so many hoops to cancel that it is PAINFUL. I'm infuriated at the way they treat customers like idiots. My bad for signing up with a "budget friendly" home security company.
Protect America is such a rip off. Their equipment is straight from the 90's and they rip you off when your contract is up. I hated their service because alarms would go off, sensors went bad after 6 months and their fobs are pieces of crap.
I finally get to cancel after 3 years so I call them up to cancel. After waiting 90 minutes on the phone I finally get someone from their "retention" office only to have them say I have to send them in a letter or email to cancel. In other words, "We're going to make it a complete hassle to cancel your account because we can't retain customers on service alone".
I submitted my cancellation request and wouldn't you know it I get another bill. They said I didn't cancel soon enough. So after waiting for 90 minutes on the phone, sending in a cancellation request via email they still say it wasn't good enough. They just want to ping me for another $60 on crappy service.
AVOID LIKE THE PLAGUE. COMPLETE RIP OFFS
You can not cancel service. They will not accept even a cancellation fee. They want the whole 3 year contract paid in full to cancel
Do not get it!! They have poor service and charge you for everything imaginable.
I have a 3 year contract and after only 9 months a sensor does not work, so that want to to charge me to replace it. I disputed and would not pay, so they were 'generous' to wave the fee for the part, but still wanted to charge me $10 for mailing their defective product.
Then i moved, informed them of the address change (i get bills to the new address), and 2 months later my alarm went off and they notified the prior addresses police.
Another month later, I tried to change cc for payment, and find out they are still going by the old address.
There are many better systems out there, all you need are motion sensors, not the window detectors that they rip you off on, and their motion sensor are not very sensitive.
you can buy better systems at Home depot for one time price instead of long term contract
I have NEVER written a negative review for any company but Protect America has really been the worst experience I have ever had with a business. I was locked into a 2-year contract in Maryland with them and I informed them that I was moving to California because of unforeseen circumstances. They claimed they didn't support the California market and that I would not be able to cancel my contract. 3 years later, I'm still paying for a service I haven't used for 2 years, I've been trying to cancel ever since but when I call support, no one wants to help. Horrible customer service and I would not recommend to anyone!
These systems will only work if you have a small house with strong cell signal. I used it for 2 years and had 3 false alarms because the stick on sensors fall off when the windows get how or fail because it got hot. Now that I've moved to a hilly area the console is offline more time than not but the support line keeps saying it's on. They won't let me out of a contract with only a few months to go telling me I need to get new equipment to use their service because they refuse to monitor the state of the art system that is built into the house. Don't bother with them and look for another company that won't lock you in for 3 years.
(Update) ** Customer service is ignoring any requests and told us if we want a transcription of the recorded phone calls, we will need a subpoena, that seems fair. **Longtime customer here (15 years) I was duped into signing a 3 year extension. I've decided not to have the service (it's not even hooked up). They refuse to let me out of my contract. Whatever happened to customer service? Does customer loyalty mean anything anymore?Protect America is just a money grab and no customer service. I would rate them zero stars if I could. I advise you to stay away from this company.
Bad bad bad choice on my part to use this company. Tired to get the best deal and it has been a headache from the beginning. Faulty product, ALWAYS long holds. I WOULD NOT recommend. Peace of mind is better that price. I learned the hard way.
This company is the WORST! They will charge you and continue to tell you month after month (after your three year commitment) that you are still responsible for the monthly payment until you provide a written cancelation, however, they never provide a form and conveniently disconnect you when you are being transferred to the cancellation dept. They will badger you like no other and provide ZERO service.
Got a security system for my mother in law because someone broke into her house. She lives in Massachusetts and we're in Texas. The sales guy was very nice but he told me it was easy to install for anyone. According to my mother in law it was not so easy, she's no spring chicken and has a bad leg. They did give us 30 days free to try out, it's our fault for not sending it back. She does say the people that call and help with setup are very nice and patient and during the 30 days they did call repeatedly to remind her to set it up. She did say it's easy to use and she likes it. As long as she's happy we're happy.
I have been with Protect America for about 2 years and I have had nothing but problems! Please save yourself a lot of heartache and don't use this company.
For starters, every time I call they have really long wait times before you actually get to talk to a person. They do have a feature that allows you to enter a callback number and they will call you back so you don't have to wait on hold the entire time. It has taken anywhere from 10 minutes to an hour for them to call back. On the occasions that it has taken an hour. So never call unless you have a least an hour of time available.
My second complaint is with the monitoring service itself. Despite multiple requests they can't seem to follow simple instructions when the alarm goes off. My issue is that I am a single person and I do not have a landline. I only have a cell phone, which is my primary number for personal and business. Apparently in the state of Texas it is a law that they have two phone numbers on file. This is a problem as I only have one phone number. So I gave them a family members number to comply and asked that they always call me first and leave me a message if I do not answer. Well that has yet to happen. I have had 3 false alarms in the 2 years of owning the system. In two of the instances they called me but did not leave a message. So all I saw was I had a missed call from an unknown number with no message. I assumed it was a telemarketer. The third time I didn't even have a missed call from them. So this is why the fire department showed up at my house unnecessarily. The smoke detector went off while we were cooking in the kitchen. The code to cancel the alarm was entered on the panel, but still the fire department showed up. Why because this was the time I didn't have a missed call. They assure me that someone did call, but something obviously happened and I never received the call. If they would have called, I would have told them it was a false alarm and to NOT send anyone.
My most recent complaint is in regards to moving. Do not use this system if there is even a remote chance that you will be moving during the 3 year contract time frame. I recently moved to a new home. The new house already has a security system installed and all I have to do is call and activate the monitoring service. It is a very nice system with sensors on all the doors and windows, glass breaks, and multiple motion sensors throughout the house. The problem is that I still have about a year left on my contract with Protect America. They will not let me out of my contract. So my choice is install their system at my house and put up with their monitoring service for another year or I can pay for two monitoring services until my contract expires. I am cheap so I am putting up with it for another year. So now I am installing new equipment right next to equipment that is already in the house. And nothing works right. It has been a nightmare to set up the equipment. I have already spent 2.5 hours on the phone trying to get it working and it still isn't working yet. They are supposed to call me on Saturday where I have blocked off two more hours to get it working. I have no faith that they will actually call on Saturday. Every other time I have requested a call back from a person, it never happens.
I have been in the new house for two weeks and their equipment still isn't installed and working, so I am paying for a service I am not using.
Please save yourself a lot of heartache and do not use Protect America. They will offer you cheap equipment you have to install yourself, with very little customer service support.
I'm very unhappy with Protect America. I have been a customer for 15+ years and now I feel trapped in a contract that I can't get out of. How can a company hold you hostage in this day and age? Whatever happened to customer service?
Very poor customer service and even more poor customer policies. When I moved and cancelled they kept billing me even though my system was not even set up. They also do not prorate for any time you do not use, instead they bill you an extra month and a half. Very bad company.
Terrible, unorganized service. Trying to cancel the service was even more painful. Stay clear
DO NOT USE PROTECT AMERICA, STAY FAR AWAY.
SALES TIME: 15 min.
SUPPORT TIME: 3+ HOURS EVERY TIME.
BILLING SUPPORT: 45-1 hour Hold times expected each time.
If I could give them 0 stars I would. This has to be the worst alarm company around. DO NOT for any reason use them. Their Custom Service billing, tech support, and sales are like the worst sleezy car salesmen around. They require E-Billing, no statements at all (not even if you beg) They are rude, and lock you into a 36 month contract.
Sales wait: 5 minutes
Support wait: 60 minutes, never spoke to a human
Chat wait: 2 minutes, they do not handle cancellations
I'm giving them three stars for three years of service without any billing or support issues and friendly staff. Having said that, you can literally call into a support queue, put your phone down, go for an 8 mile run, take a shower and be back on the phone before you ever have a chance to speak to a human. If you need to cancel service, send an email to cancelrequest@protectame…. Put your account # in the subject line and your name/cancel notice in the body of the email.
Do NOT sign a contract with this company. Wanted to cancel after 6 months but the wait for a customer service rep was over an hour each time so i gave up. You are bound to this contract for 3 year whether you use it or not. Don't make the same mistake I made.
TERRIBLE alarm company. As long as they have their money from you, thinks tend to work well. Once your contract runs out, they start throwing "free stuff" at you without telling you that they are going to re-start a contract. When you need to cancel, they claim they need 30 days to "process" the cancellation. It takes quite a bit of discussion to get them to tell you the process, which would take about an hour tops. They just want one more month out of you before they watch yet another customer running for the doors.
Like the others have said - save yourselves. Go with another company. They are scammers.
I would definitely give this company a negative rating if it was at all possible. I never would have agreed to a 3 year contract if I had realized there was no termination option available whatsoever. After less than a year, I have moved to a residence where I do not need this system and they have no sympathy or concern. They will tell you to have a family member or friend take over the service, but that is not an option. I do not recommend them and hope that everyone looking to get a home security service reads all of the reviews that also mirror my situation. Once you've signed, you are stuck for three years, no matter what. In this day and time, I don't believe anyone signs a contract for something that is service oriented so I would keep that in mind that this is a 3 year commitment with no options for termination!