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Mountain Alarm covers areas in Utah, Idaho, and Colorado for both home / residential security and commercial security systems. Their focus is mostly in larger scale security implementations with case studies on their work in education and hotel facilities. For home owners, they provide contemporary solutions with Alarm.com integrated solutions. However, you'll have to haggle to get the best deal as they aren't transparent on pricing. If a custom and full-service solution is what you are looking for and you live in the region, Mountain Alarm may be worth a look.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Mountain Alarm: 8.1/10
Mountain Alarm: 7.9/10
Mountain Alarm: 8.2/10
Mountain Alarm: 8.3/10
After 15 years of satisfactory service from Mountain Alarm, we decided to update our equipment and install a doorbell camera. Jessie did an efficient, thorough job with the updating; however, when he went to install our front door camera he discovered that the wrong sized camera had been sent out for installation. He called to the office for the appropriate sized camera only to be told that the smaller one needed for the job was not available and it would have to be ordered!!! Jessie placed a call up to John Morris in Cedar City who happened to have only one available and surprisingly John was willing to drive it all the way down to St. George so the camera could be installed that day and I wouldn't have to wait for an order to come in! By six that evening the job was completed thanks to Jessie and John! Rarely have I seen such dedicated, excellent customer service!! Our satisfaction was their primary concern and we couldn't have been happier! Great job Mountain Alarm!View More Reviews
I've been a Mountain Alarm customer for almost 4 years.
The customer service and support has been very professional.
The peace of mind has been priceless.
Have been with Mountain Alarm for 3 months Service is excellent. Response time and customer care is outstand. 5 star for the price . The best in Las Vegas for price.
From our first meeting with Mt Alarms sales representative all of my dealings with the firm have been positive. Installation was timely, responses have been quick, the price is right, and most of all we feel secure in their service.
Wired our new home and provide monitoring. Friendly service. But we have some equipment installed by others that no one knows much about.
If you could give zero stars I would. This company is a fraud. We used Rocky Mountain alarm for years and they were taken over by this mountain alarm outfit.
We tried many times to get in touch with them and no response. They would not provide tech assistance and when they would get a tech to call they told us that they couldn't provide any help. We cancelled our service in July and still haven't received our refund of a measly $79. They must be near bankrupt.
Our next call is to the fraud department at the police station. If you use their service stop immediately. If you are considering an alarm system do NOT use them.
I have been waiting for 4 months for someone to come out and fix a mistake that was made when they services my system in Jan 2016. It took THREE MONTHS just to get a call back, and to this day they still have not come out
Mountain Alarm took our premiums but did not monitor our system.
Mountain Alarm, based in Colorado and Utah had been monitoring our burglar alarm system for the past 26 years. We faithfully paid our quarterly charges assuming they were monitoring system.
In January of 2013 we discovered and Mountain Alarm (Ron Wolff) admitted, they had not been monitoring our system for at least a year and possibly since the advent of the 10 digit local telephone system. Admittedly, we should have tested the system but Mountain Alarm knew our dated system was one in which could not be monitored on their new equipment. They never notified us but kept on billing for their monitoring services. After we notified them, Ron Wolff, a sales associate with Mountain Alarm came out to the home and pitched a new system. The quote he gave us was not only higher than a competitor with the exact same equipment but included less features. Mountain Alarm, never offered nor when asked, to refund us ANY monies for charging us for a service they had not performed.
Clearly, Mountain Alarm was not going to take any ownership of their wrong doing and continuing on with their questionable practices.
I strongly urge you question why you would want to do business with this company.
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.