Mountain Alarm Reviews (2018)

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Mountain Alarm

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Mountain Alarm covers areas in Utah, Idaho, and Colorado for both home / residential security and commercial security systems. Their focus is mostly in larger scale security implementations with case studies on their work in education and hotel facilities. For home owners, they provide contemporary solutions with Alarm.com integrated solutions. However, you'll have to haggle to get the best deal as they aren't transparent on pricing. If a custom and full-service solution is what you are looking for and you live in the region, Mountain Alarm may be worth a look.

Home Security Scores

Overall Score: 8.1/10

Customer Satisfaction: 7.9/10

Features: 8.2/10

Equipment: 8.3/10

Equipment Price: Varies

Monitoring Price: Varies

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Overall Takeaways

Mountain Alarm is a local home and commercial security and monitoring company that is located among western mountain states. They have acquired a few other local security companies over the years, which has caused friction among some previous customers. Additionally, they take a full service approach to security, which means that there is not much in the way of transparency of pricing or implementation costs.

Here are some examples of what customers say are some of Mountain Alarm's biggest advantages:

  • Some Report Good Prices
  • Good Customer Service Overall
  • New Technology
.

In addition to these positives, there are some complaints from customers about Mountain Alarm's service. Here's what they mention as the biggest disadvantages:

  • Some Locations Better Than Others
  • Legacy Systems Unsupported
  • Some Issues Migrating

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Product Details

Mountain Alarm is focuses on personal service through traditional sales tactics, which means that their website and experience is less transparent and more unwieldy. Also, because they focus on commercial implementations as well, they may focus more on larger clients that bring more financial gain than smaller home owners. All in all, their equipment and service offering is competitive with what mainstream home security companies are doing.

Mountain Alarm's Equipment

Mountain Alarm has kept up to date with the newest technologies and equipment. They use Alarm.com apps and equipment by 2GIG and other leading equipment brands. That said, as mentioned above, because they are full service, their pricing for this equipment could be more or less pricey based on location and haggling. Additionally, there are some reports that once a system is purchased, scaling or upgrading it is difficult.

Mountain Alarm's Monitoring

Mountain Alarm has many commercial, as well as residential customers, which is a good signal when looking into monitoring services because corporate clients are oftentimes much more scrupulous and concerned about the quality of monitoring and the potential for their own liability. Aside from that, there are additional good signals about Mountain Alarm's monitoring services -- such as their use of redundant UL-listed central stations, which means that your alarms are far less likely to be missed or ignored by the monitoring service.

Security & Monitoring Quality

As we mentioned above, the quality of Mountain Alarm's equipment is good and among the market standard, but the issue is that you'll have to haggle for a good deal and it may be difficult for you to scale your equipment over the years. Additionally, it is clear that Mountain Alarm puts a major focus in security rather than home automation and smart home features. This could be a disappointment if you were hoping for one company to handle both components well.

On the monitoring and alarm side of things, they are well rated and have the check marks that you would expect from a good monitoring service. However, there are some issues in having to negotiate on pricing, which is a hassle for home owners.

Alternatives

Frontpoint

Over recent years, there have been some advances in the issues around the shipping and implementation of home alarm systems. Frontpoint takes this to a new level, with extremely easy to set up systems that can be implemented anywhere in the US. They also have top of the line monitoring services and very transparent prices that are competitive for what they offer. They have scalable equipment, which is portable so if you move, you can take your system with you!

Vivint

One of the things that Mountain Alarm doesn't put a big focus on is home automation and new smart home features. Enter Vivint, a company that puts a major focus on that sort of thing. It has scalable smart home solutions that with the ability to integrate your other home security features under one plan.

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After 15 years of satisfactory service from Mountain Alarm, we decided to update our equipment

After 15 years of satisfactory service from Mountain Alarm, we decided to update our equipment and install a doorbell camera. Jessie did an efficient, thorough job with the updating; however, when he went to install our front door camera he discovered that the wrong sized camera had been sent out for installation. He called to the office for the appropriate sized camera only to be told that the smaller one needed for the job was not available and it would have to be ordered!!! Jessie placed a call up to John Morris in Cedar City who happened to have only one available and surprisingly John was willing to drive it all the way down to St. George so the camera could be installed that day and I wouldn't have to wait for an order to come in! By six that evening the job was completed thanks to Jessie and John! Rarely have I seen such dedicated, excellent customer service!! Our satisfaction was their primary concern and we couldn't have been happier! Great job Mountain Alarm!

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Home Security Score: 8.1 / 10 from 8 Ratings