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Moni (now Brinks Home Security) is a nationwide home security company that has made big moves over the years to be a competitive force in the industry. They have made a lot of changes over the recent years. They have some good quality monitoring and integrated Nest Secure equipment. There are some reports of issues with billing and contracts. Make sure to read your contract thoroughly. If a simple monitoring system with good monitoring is what you are after, Moni is a potential option.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security: 9.7/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security:
I absolutely love my system! The huge touchscreen keypad makes my home look upgraded and high tech. Also, it's pretty great that I can control it all from my phone so instead of having to go back five times to make sure I armed it, I can just pull up the app wherever I'm at and be certain. But, truly, the best part about is really how secure I feel when I'm home! I had it installed because my husband travels from time to time. Since I got this, I don't worry about the noises I may hear and used to think could be someone in the house. Between the system being armed and the loud chimes I set, I would definitely know if someone came in! Thank you for giving me peace of mind.View More Reviews
One of the best if not the Best Smart home security companies on the planet! Moni has a great customer service staff from the monitoring center all the way to the technicians!
The technology we received from our authorized Moni dealer, American Defense Systems was state of the art and by far the most innovative we could find!
The technician was super knowledgeable and showed us how everything worked seamlessly from the phone app to the doorbell camera!
We look forward to recommending all of our family and friends to Moni/American Defense Systems!
By the way, make sure to ask for Sales Manager, Mr. Parks because he's going to treat you like family and make all the best advise you could ask for! He was also our technician! Here's his number: 813-444-9251.
I am not sure why it says the business is closed for I do have a contract with them. Chris the gentleman who does the installation is beyond words phenomenal. He explained things in such great detail that you cannot help but understand. He made sure that I knew the ends and outs of my system and that the job was installed professionally and cleaned up behind himself. Dan, the rep who sold me the system delivered on everything he promised. There was service after the sale when I had a question afterwords he still followed up. Overall I'm extremely happy with my system more so than what I had when I had ADT
I've been with this company for 10 years and have added more services over the years. It's amazing how security and home automation technology have evolved. I use my MONI app to control not only arming and disarming my system but also have cameras that I can see from my phone/app. I also can control lights, locks and my garage door. It's really cool. The tech that came to install these additional features was very knowledgeable and helped walk me through everything. I love it and love that I have such a 'smart' home now!
I've been a MONI customer for more than a decade, and have always found their service to be high quality. I recently needed technical help with my complicated alarm. I got excellent service. They mailed me the sensor, and then walked me through step-by-step about how to install it and program it into the alarm system.
I am a convert from a "wired/telephone" alarm system! The Moni system is small, unobstructive and VERY easy to use. Totally wireless. Easy to set up. Instructions were simple to follow. I called Customer Service to ask a question about my service (I also have their 7/24) monitoring service, and I was connected quickly and my questions were asked and answered efficiently. I am loving Moni. It can be controlled from your phone using their app. This feature is great. Reminds you to arm the system if you forget and asks if you want it turned off as you near your home! Great system!!
I used Moni in my prior home and also connected my father who has always had an alarm system.
I've only set the alarm off by mistake once (Dog issue) and my dad has set his off a couple of times. The response is lightning fast. I haven't had a break-in but maybe that's because I've always had an alarm. Everything was fast and easy. I really do just set it and forget it. Looking for a company in DFW- call this one.
Incredible experience from first contact to the installation!
Everyone was so helpful and asked the right questions to get us the proper system. Installation Technician did a fantastic job did not rush through it and he took the time to discuss how to use the system.
Topnotch product technology and monitoring
Ronny just left me house after installing a video camera at my front door and I just wanted to let you know what a fantastic job he did. He was super patient with all of the questions that I had and I just wanted you to know I would not hesitate to recommend him to all of my area friends.
I love my MONI Alarm System!!!
I have been with Moni for over 5yr now and they have a great system which beats a lot of other big time companies out here. Customer service is always knowledgeable and pleasant. Ive never had an issue with billing or anything. I highly recommend!
I'm editing my original review one day after the initial post because a company representative reached out immediately (see response below).
Ashley was appropriately apologetic and blamed my nearly four months of frustration on a "processing error" on their end. She said the account would be closed, the overdue balance written off, and the phone calls to my mother would stop. My conversation with Ashley was followed up with a phone call from her manager, Jason, who likewise expressed his regret and said an investigation would be conducted to determine how this had happened. Good for them.
I'll revise my original one-star review to three stars. I'm still annoyed at the unbelievably sloppy handling of my mother's account, but I must give credit to the Monitronics management for monitoring social media and stepping in to make the necessary corrections.
And my sincere thanks to Yelp for helping me get this problem resolved.
Here is my original post:
This company is terrible. Repeat: Do not do business with Monitronics (or MONI) or whatever they call themselves today.
My elderly parents had a Monitronics system at their home in Lincoln, CA. My father passed away in 2016 and my mother moved into assisted living in Feb. 2017. Their house has been vacant since then and listed for sale. But the Monitronics bills keep coming. I've called the company, I've emailed, I've sent letters via US postal mail just trying to cancel the service. Every time I follow up, a company rep says they never received the correspondence. The worst part is they call my mother on a near-daily basis trying to collect on the "past due" bills. I first asked them to stop, then begged them to stop, and finally I've demanded they stop. My mother has dementia and these calls are extremely upsetting for her. At this point Monitronics is engaged in elder abuse and I'm searching for the right agency to file a report.
I rarely write a negative review. But, i originally signed up for a 3 year contract with the Nest Products. Very simple ship it to an address that I provided. Simple process, so you would think? I see the tracking numbers from NEST and for some reason the address had NM instead of NW. After being on the phone for over an hour to get this corrected and promised that it would be delivered the following date, which for me was a problem because I'm in the process of moving to this house and was only in the area for a limited amount of time and wanted the alarm installed before I left, the stuff never arrived as promised. So, I called again the following date and was told the units were shipped back to Nest. There were a total of 4 packages. Well, I cancelled everything and basically told them if you can't even handle shipping properly why would I trust your company with my security needs. Get's better, as I write this NEGATIVE REVIEW, I found out one of the four packages just arrived? But the three other went back to NEST. Freaken Amazing...... You judge for yourself. How hard is anything to ship now-a-days? I've never had issues like this. And the representatives that I talked with at Moni are not really that sure what they need to do when I talked with them on the phone. I called the NEST folks and they were able to see everything. They got the order from Moni. My recommendation is pay more directly to NEST and just simply monitor it yourself. The folks at Moni need to get their act together. In the immortal words of our President......You're Fired.
Follow up a day after a negative review of 1/5 stars. Customer Care got a hold of me and promised to take care of a few of the issues. So, I'm upgrading my review to 3/5 stars. I'll do a follow up review after I have had the service up for a while.
I'm not impressed with the monitoring part because of a melfuntion with rhetoric control board and the police were sent out and there was no problem I had already told there people do not send police they did anyway while I was on hold 30 40 50 minutes with them I'm not impressed with monti security services, but I had a lot of issues with the thermistat that was my HVAC systems fault once found and fixed I have had 2 months of no problem let's hope this keep on going I would not recommend to friends and relatives because of the monitoring problems with there people and such long wait time to get through
I would give this 0 stars but some of their stuff is ok.
I have their security system. I also UPGRADED to automation. BE WARNED. Upgrading IS NOT included in their warranty services.
It is winter and my thermostat went out. I have been fighting with them for DAYS over this thermostat being under warranty and who will be fixing it.
They want to charge me service fee for an electrician to come out and then they want to charge me FULL PRICE for another thermostat because they don't warranty anything that's considered an UPGRADE.
After contacting the maker of the thermostat and being on the phone with My Moni for DAYS...and screaming, losing my cool at their idiocy, and just plain all out crying over the stress of them saying they won't help me Ill have to wait days to get a thermostat in my home that THEY sold me and THEY put in, I am now paying $50. for someone to come out tomorrow and they are now going to BRING a new thermostat with them to replace mine.
I shouldn't have had to work this hard to get it replaced.
MULTIPLE calls to My Moni, MULTIPLE calls to the thermostats manufacturer and their tech support and days lost being on the phone solid, makes this an unpleasant experience that I cannot wait to get out of once my contract is up!
I've been with My Moni for almost 20 years and I am done! Run, do not walk, away from this company and go somewhere else. This was just the last straw in a series of screw up from the company that I can no longer put faith into or want to deal with.
I have been with moni alarms since may 2016. My carbon monoxide detector started beeping failure Aug 2017 after checking it I seen it had been made in 2011 and expired in Aug 2016 so my family has been at risk for the last year it was only Good for 3 month when they installed it I had to argue with customers service to get it replaced without paying fees or extending my contract for something that was only good for 3 months after install (not exceptable)now my skybell doorbell is not working after a year and needs replaced and again they want me to pay 300 dollars or extend my contract to get it replaced I wonder how old my doorbell was when it was installed very poor service would not recommend this company unless you want to keep paying to replace equipment.
Moni has contacted me and is working to fix the problem.
After speaking on the phone with Theresa, we have sorted out the problem. Upped it by 1 star only because of Theresa.
I have the exact same issues has another reviewer. I got my system 8 months ago..I was suppose to get a nest thermostat instead they installed a alarm.com thermostat. Last week the thermostat stopped working temp in the house went down to 55, I have a baby at home this is not good. I called Moni after waiting on hold for 25 min, the technician told me I would have to wait 2or 3 days for someone to come and have to pay for the visit plus a new thermostat. Told me they were no warranty on it. I coulnt called alarm.com because only authorized dealers can call them. Needless to say I called heating and cooling ...they came the same day and installed My old thermostat.
Next day I called Moni..was on hold for 45..min finally spoke with an account manager..the best I got him to do..was to give me a new thermostat or doorbell camera if..I extended my contract to an extra 3 years...and they lower my monthly payment by 15 dollars..I accepted and it was a mistake...the company that was suppose to come install my new nest thermostat..called me to tell me they don't know how to install it..!!!! They are the Moni authorized dealer near me !!!!!!
My next step is better business bureau
I give this company NO STARS! I have been a client for about 2 years. I moved 3 months ago and was told that they would move my system for no charge. Found out it was actually going to cost $299 to move my system. OK fine - I understand. However, I also had to extend my contract for an additional 18 months. I was not happy about that, but decided it would work.
I have been in my new home for 3 months and still do not have a system installed. The tech has canceled 3 times to install after I have changed my schedule to be home during the set appointment time. They have continued to CHARGE me for service all three months.
I want out of my contract and have decided to hire legal action to make it happen. Do not do business with this company.
MINUS ZERO if I could. We bought this home 10 months ago. We have a top of the line security, fire, smoke, co2, system through MONI that came with the property. This is a nightmare! The service is worse than terrible. The alarms go off all the time and you spend at least an hour on the phone and on hold and they still do not fix the problem. For more than six months we have been unable to use the security portion, the smoke alarm goes off regularly while using the stove (which is clean), the fire alarm goes off frequently.
This morning a detector battery alarm began chirping and there was no way we could figure out how to change the batteries since they seem to be buried in the unit. I spent more than an hour trying to track down a user manual for the 2GiG by Intertek to no avail.
Soon after that all the alarms in the house went off and our code did not work to turn them off. So far, we have spent 2 hours on the phone arguing with people to resolve the problem. Finally they said they would send a service rep out right away. "Right away"meant a week later which is unacceptable.
We decided to cancel our service and spent another hour mostly on hold waiting to talk to a manager. Of course she gave us the run-a-round trying to get us to change our minds. When we insisted the contract be cancelled, we were told we would have to pay for 26 months left on our contract. DO NOT USE THIS COMPANY. We will file a complaint with the Attorney General.
I was super excited about getting a modern quality security system that I could access from my smart phone. Not only did they not install everything I ordered (and paid for) less than 9 months later almost nothing works. I was just on the phone with them for over an hour and they were not able to fix one of the four things that are wrong with my system. And they can send a tech out for almost two weeks.
Please use someone else.
I wish I read these reviews before buying my Nest system through MONI. Trying to return the system has been a headache. One rep tells me just bring it to the post office they will take it for free. Then he gives me an address not on the label to send it too. Another rep says I need to pay to ship it back. Then I get a bill for a yard sign I never ordered or received. Rep said this is because I didn't activate my service yet (my house isn't built yet). That explanation still doesn't make sense to me. Rep said no problem. Just return that sign to sender for refund. Um ok. To bad the nest isn't that easy to return (and I actually ordered the nest). I don't know. This whole thing is just feeling shady to me at this point. Best case scenario right now is I get a refund and lose money on shipping. That plus the frustration.
Stay far, far away from this company.
First things first, the installation on burglar alarms was not done properly. This wasn't evident until about 2 weeks after the job was done and we realized the front door alarm would randomly trigger, even when the door wasn't open in the slightest. At one point, this caused them to call the police, even though I specifically stated not to. This stemmed from me not being able to provide a "password" that they had set up and never informed us as to what it was. I was able to provide every other piece of identifying information, including phone number, social security number, and they still called leading us to get a "false alarm" fee from our local police department. The guy on the phone was unable to provide me with how to get the code either. Great. We had to disable this alarm almost every night because it would wake us up with false triggers all night.
Today, we had a fire alarm trigger when my husband burned dinner. We disabled it, but because there was smoke in the house, the alarm kept triggering. I answered the phone 3 times to let them know it was okay, and one guy let me know that they would send the fire department out because I didn't have the passcode but that he could transfer me to customer service and they could help me with the passcode issue. He said it would be a 2 minute wait. I was on hold for 20 MINUTES by which time the fire department came. This is going to be another fine. The real kicker here is they told me they came because they couldn't reach me the 4th phone call. Really? Cant be because I was on hold with you guys for 20 minutes.
Naturally, I was livid and told them I wanted this uninstalled immediately. This company has been nothing but a headache. They told me I had to call back in the morning... Of course. More time out of my already busy day.
I will say I was very angry and the phone rep this last time kept her cool and was professional. That is the only good thing I have to say about this company. Otherwise, it makes me feel like a prisoner in my own house, wondering what's going to go wrong next and if I will be around to answer the phone.
Purchased Nest Secure Products from Moni. Shipped FedEx no signature required. Live in a area where packages are routinely stolen. Called Moni to ask them to change delivery to require a signature. Explained the issue. Moni rep, "Not our problem. We have your $$$ and contract. Good bye!! May have added the second part, but WOW. Wake up Google. Your in bed with this company in a fledgling enterprise that has huge profit potential.
Buyer BEWARE! It is super DIFFICULT to IMPOSSIBLE to CANCEL:
I was having an impossible time canceling. I have tried 3 times. The wait time is LONG...I haven't gotten through yet. It took me about 40 minutes yesterday and I couldn't wait any longer yesterday. I was passed around 3 times on the phone. Then I tried to cancel on the Facebook account and they couldn't cancel me either. I had to pay $31 to have the bank to not have the money taken out by Moni's auto-pay.
It is day two...
MONI Smart Security: Trying again starting at 10:04 am.
Jacqueline Creedon Now it is 10:17 am and I have been transferred twice. The estimated wait time will be longer than 10 minutes...It is now 10:23 am...still on hold...I finally got to talk to someone at 10:4?, and I have to wait for an email to sign and send back for a cancellation. So far, it has not come and I am still not canceled. 10:57 am.
Avoid MONI at all cost - This company does not hold up to their word. They lie, read your contract carefully. They don't stand behind their products!
I had an alarm system installed by them and was told it had a life-time warranty, which it does, but they have hidden fees. Which one of them is to have the tech to come out and replace a faulty piece of equipment that didn't hold up even three month.
They replace the same panel twice on our property and charged us each time for a piece of equipment that failed in less than three months.
However you can go online and buy the same system and if it breaks while it is under warranty then they replace it for free. Also if you buy their same system online you can install it yourself and use a smart phone to monitor it just like MONI does.
The great thing is if you do it yourself, no contract to hold you down. If the equipment goes out and it is still under warranty no fees to replace it. Also no third party monitoring, you can monitor it from your smart phone yourself.
Also MONI had an agreement with me that if I sold my house that I could cancel with them, again they didn't hold up to their word. They want me to pay on a security system for house that isn't even mine for almost another six months or I can transfer my account with them to my new house; have them install a new system....yeah, not happening. Why would I want a product that is a lemon and a company that doesn't honor their word.
Their are hidden fees with MONI that you won't know about until your system fails - and it will fail. Both times a tech came to my house and the equipment failed in less than three months. MONI's answer is service charge for their tech to replace a piece of equipment that didn't last even three months.
Why would someone ever want to keep paying on a lemon I don't know. All they want is your money and to keep you locked into contracts. I strongly suggest you don't go with MONI, but get your own system installed yourself, in the long run it will be cheaper. If you think you can't install it, even having a professional install it for you is still cheaper than going with MONI in the long term.
Lastly I felt like MONI has held me hostage by not being up front with their contracts and not being fully honest about it. If I could give this company a negative 5 star rating I would because they don't even deserve a 1 star rating.
RUN! They stole twice the amount of our agreed upon rate out of my autopay for 2 years! They went back to the recording of the conversation and verified it but then flippantly tell me "too bad." And then offered me a deal at $20 more than they agreed upon if I extended for another 2 years! Surreal experience. They are being sued now. Class action. About time. Run
Words can not describe how PISSED OFF I am with this company.
I've been trying to cancel my service just to find out I was locked in a contract I never agreed to. I am still stuck with them for 15 months but in order to transfer to another place I would have to agree to an additional 12 months increase to my contract (thats right... 15+12). What kind of scam is that?
Finally after 30 minutes stuck in their infinite loop of transfers I requested to cancel their service. They informed me I would have to pay for the whole 15 months of service to cancel.
In other words... DO NOT USE THEIR SERVICES!
My 83 year old mother sold her trailer and moved to a retirement home. This company is calling her and trying to intimidate her to pay monthly payments when she notified them of the sale of her home. They were threatening and verbally abusive. They are sending bills with additional fees and charging monthly monitoring fees on a system that was shut off months ago. She is living in fear and afraid to open her mail. Don't do business with this company they are predators and abusive.
I initially began using this service when a door to door salesman came to me house and asked me if I had heard of the break in that happened 2 streets down. He then told me that someone was shot as a result of the breakin. I was new to the neighborhood, lived alone, was young and scared. I was frightened into accepting the service. I figured that peace of mind was worth the price. Later I looked into the incident and it was a lie but it was to late to change anything.
I travel often and the equipment is faulty. When I was out of town my dog set off the sensor and it was a pain dealing with this from afar so I stopped using it. I have been paying religiously for a service that I do not use and have not used for years.
I am now selling my house and moving in with a friend. I have zero need for this service. I never have had a need because I do live in a very safe neighborhood, but now more than ever I do not need this service.
I was told that my only option is to pay off the remaining contract which was 7 years! There are 3 years left in my contract. I have been paying for 4 years.
There is something wrong when a company tricks and locks it's customers into contracts like this. If you have a good company, there is no need for this. You make money because your customers like and appreciate your service not because your customers are trapped with no way out. The lack of empathy, customer service, and cooperation with this company is astounding. I will not spill out my life but financially, things can drastically change in a person's life within 7 years even 3 years. Unplanned and unforeseen circumstances take place.
DO NOT GET TRICKED INTO GETTING INTO SOMETHING THAT WILL GIVE YOU NO WAY OUT. There are many services that are equal and/or better. Services that will not trap you and then treat you like dirt. Do your homework. Look into this well and you will see I am not the only one. There are horror stories associated with this company.
Another business that exemplifies why there is a need for a zero rating. I won't get into the service issues that prompted my cancelling. TIP - ask about the cancellation policy which states it can take "up to" 30 days to process a cancellation. Guess what? Cancelled on 4/13 and the cancellation, I was just updated, will be effective 5/13. Surprise! I'm sure the intricacies of shutting off my access to this world class service are onerous, so why should I question? I hate dirtbag companies like this that happily trade goodwill for a few bucks. Alas, I got what I paid for...
Terrible. I cancelled my service and paid the rest of my contract the same day. I received a bill in the mail, and when I called to ask why I received a bill I was told that the service had not been cancelled. The monthly rate is really high as well compared to competitors. Save your money and time.
Update: I have given my new PO Box address to this company TWICE over the phone and am still receiving mail at my old address. Let's review:
-I gave a new address twice with mail being sent to the old address
- I had to call twice to ensure cancellation yet I receive a letter in the mail that I still need to write in to cancel. That's 3 contacts total to cancel service.
-The person responding to this review can't seem to find my account although i was just recently a customer.
Save yourself the headaches.
Seriously the worst company ever. Our daughter had to have two open heart surgeries when she was born and we had to sell our home to pay medical bills. When we called to explain the situation and that we would need to cancel the woman actually laughed at me. I wish I was kidding. I broke out in tears that a human being would actually laugh at someones tragedy. I will NEVER use anything associated with this company again.
I had Moni back in the early 2000's when they used to be Monitronics. I don't have a problem with the system itself or their doorbell camera. In fact my technician Brian was fantastic. I do have a problem with the sales rep quoting me a different price than what is being taken out of my checking account every month. This lady goes on to tell me she would write me a personal check for the difference because it was "her fault" but tells me not to cash it until the end of the month and to work with her because the money is coming out of her commission check, putting her in the negative. What kind of crap is that. You don't ever tell a customer what your commission would be on a sale. And you certainly don't say not to cash a check until a certain time...a check I never received! So I'm still overpaying on the alarm!
Do not deal with this company. I just off the phone with their customer service representative. They apologized and admitted that I wasn't connected for over a year but sent a monthly bill that was paid. They put you on hold hoping that you will hang up. When they did get on the phone they weren't very helpful in fact I think they are dishonest and use deceitful tactics. Even though I did not received the service that I paid for they refused to reimburse me or even give me a credit. Do not use this company.
I've had these guys for 2 years and off the bat they were great. I really liked the products and services etc. But then I had an issue and had to deal with their customer service team. Never in my life have I experienced such rude incompetent people. It took me 3 days to be told how to turn my monitor off because it was constantly beeping (as loud as the alarm sounds when going off by the way). This was a terror for my 4 rescue dogs in the house then. Finally I called to cancel my service and a gentleman offered to actually send me a tech (I had only asked the other people for this 4 times now). The tech comes a week later and tells us that despite the fact he has a part in the car that will fix it he must order it then call back to schedule install. 3 weeks later I still hadn't heard anything so I called them. The tech had marked that we broke the monitor and that I needed to call to pay to order a new one. Called to cancel once again and was told they would cover it and the install. They start calling everyday at 445 only and when I call back they are magically out of the office and can't schedule me. Finally I request they text to schedule. They do but it's 2 weeks out and the rep is once again really unpleasant with me and I have to ask twice for her to confirm the appointment because she wouldn't reply to my messages. Long story short, that system will not be moving with me and I suggest you shop eleswhere. Terrible company and service.
Lazy, fraudulent and dishonest. And those are their good points.
I signed with Monitronics because they had a system identical to ADT and it was $10 per month less expensive. Over the three year contact they managed to raise the price 40%. They do not notify police when an alarm goes off. They call you and leave you a voice mail. And their customer service sucks. Be ready to stay on hold for 30+ minutes if you need something.
But that's not the cherry on top. When my contract ran out, I called them to cancel and got the run around. Eventually they agreed to let me cancel. I signed the electronic documents to terminate service and three weeks later they withdraw money again. I called them and they told me it will be another 30 days. So I will have to pay yet another month of service!
Don't fall for the lies. ADT really is the king of home security.
I tried to cancel my service in November. They never made it clear that they "had" to send a docusign via email to officially cancel. Add to that I never received one. Thinking my phone call terminated my service, I was years past the 2 years in the original contract, I didn't think about it any further until I looked at my January credit card statement, which they billed automatically, and realized they had been charging me since I thought I cancelled. I call them again in early February of '18 and they send the docusign which I return immediately to cancel. This was on the 8th of February. For the past (nearly) week Moni collection has been aggressively calling me trying to get me to pay a bill for the period between 2/8/18 and 3/8/18 AFTER I had cancelled my service. And they weren't providing service. Because "it takes 30 days to cancel". No it doesn't. I was not charged in Feb. because I had cancelled. If my cancellation wasn't completed WHY did you not auto bill my credit card for the period you are now trying to collect on? That was YOUR decision Moni, not mine.
The funny thing too is I wasn't looking to cancel until I had another alarm company show up with a free camera system, so I took them up on it. If Moni had made any effort to contact me and let me know of new services they offer I wouldn't have ever changed. So you lost me because you didn't keep up with me as a customer. If you put half the effort into educating me about your new services and features before I cancelled as you are now, trying to extract $50 from me for nothing, I'd still be a customer. Tell Bill Fitzgerald I am still awaiting his return call to discuss this matter.
Moved into house and was told to use ADS. Set them up, signed contract (never again!) and then was told MONI was monitoring company. The panel is constantly being "tampered", and no one seems to be bothered. I'm thankful nothing major has happened as I don't think they would contact us or the police. I would NOT recommend either company. There are so many better security companies to choose from and don't make you sign a contract. Shame on me for not researching better
This company is terrible ... their customer service group is terrible and is is almost impossible to cancel services .. they raise rates without any customer notification and then if you threaten to cancel the service it requires an act of god ...
After being a customer for 5.5 years it cost me $222 to cancel service. Make sure you understand their deceptive contracts that they tie you into. I will never use them again
Do not use this company - they are a scam. They make canceling service a nightmare and virtually impossible!! I tried to cancel after 2 years of service and was told I couldn't because I still had 6 months left on my contract. I waited the six months and tried to cancel again. I just received a letter in the mail saying a cannot cancel until February 2018 making this a 3 yr contract. I asked to see a copy of my contract reflecting the term and it is so blurry and you cannot read the verbiage. Basically I'm stuck as it's my word against theirs. Do yourself a favor and go with a more reputable and honest security service.
I would give this company ZERO stars if I could. I have been hung up on and transferred multiple times now as I am trying to cancel.
Do not sign up with this company if you do not plan to keep them for life because you'll never find a way to cancel. I have been on hold for over an hour and a half combined on these calls and I just keep hearing "wait is longer than 10 minutes" and/or have my call picked up for 5 seconds by an agent who tries to convince me to stay and then transfers me when I say no thank you. It would be nice if I could get a hold of an actual person who can help.
Like many of the other reviews on this company state: DO NOT WORK WITH THIS COMPANY. If you try and cancel, which I have several times, they do not follow through. You get transferred, lied to. I just threatened to go to the BBB and small claims court. Do not let them in your house, you will regret it.
If I could rate this company 0 stars I would. Let's start at the beginning
- the equipment is faulty. First my dashboard failed. They tried to make me pay for it, and pay for the service guy to come out and replace it because it was over 30 days. Mind you, it was within 90 days. Finally got them to just handle it
- then my window break sensor is broken. Everyday I set my alarm it does off. So I'm getting them calling me with the alarm, police showing up at my house for false alarms. Every time I call tech support the call gets "dropped".
- customer service sucks. Every time I ask for a manager, supervisor, tech support, whoever I get put on hold. Then I'm on hold so long that it gets "disconnected". So I've asked them to specifically take down my name and number and actually call me because I can't get through to someone. That call never happens.
- don't try and cancel cause there are so many hoops to cancel, it never happens. I tried to cancel because their system is crap, equipment is crap, and customer service is crap, so I wanted to cancel since I'm not getting what I paid for. So I asked what my termination fee would be and I just get the run around, and transferred around till my call eventually gets "dropped"
Horrible company, horrible service, horrible equipment. I'm now trying to go through the BBB to get my service canceled without paying my cancellation fee since they aren't holding up their end of the contract.
Can't stress this enough, DONT GO THROUGH MONI!!!!!!! Don't sign any contract, don't get their service, and if they show up on your door step asking to sign up like they did mine, slam the door in their face!
System dispatched San Antonio Fire Dept early this am. It turns out the batteries need replacing.
Fire Department dispatched because my batteries are low?!
This is now my 4th call to attempt reset.
Your customer service is horrible.
They suck. Enough said. Customer service stinks. They will call you non-stop for $35. Not joking. Seriously psychotic. DO NOT sign up with them.
Moni or Monitronics (they had to rebrand to MONI because they're such a shit company)... Seriously, this is one of the THE WORST companies I have ever had the displeasure of dealing with... If you or anyone you know uses them, good luck. Below is my story...
So flashback to 2009, I bought a home and started my service with them. The experience was acceptable for a bit. Then my rate increased, I shopped around a bit and found a significantly better rate. So, I canceled my service in 2012... The cancelation process was literally like breaking into a vault. I had to call, then write a letter, then call again and write 1 more letter. I mean WOW. I was thankful to have them in my rearview, until today. I sold my home in 2014. It is now, 2018. I just got a call from collections saying I never canceled my account and they let run for months now I owe collections... I am appalled at the audacity of this company. 7 out of 10 reviewers have this same issue... Now you send people to collections, potentially ruining or at the very least damaging my credit... CHANGE YOUR POLICY
Shocked. Pissed. Baffled how any organization that puts consumers last can operate today...
Steer clear! Criminals. All was going fine until we needed to move. The customer service with Moni is absolute garbage. I spoke to FIVE different people (yep, over four different calls - waste of time) and not one person gave me accurate or complete information.
First, I was told a certain amount + extension in contract for the move. Fine. Then I forgot I needed to add an extra panel and window sensors, you guessed it, cha-ching and another year added. Turned out that we didn't get an extra panel and didn't need the sensors because of an internal wireless system. The guy only had to add an "app" on the main panel. Awesome! Was anyone going to contact me to tell me I didn't need to pay for the extra stuff that I didn't even get? Nope! So I call and the lady refuses to remove the extra year on the contract (that was only extended because of extra added items that I did not get), but does offer me a "discount". She could not do more because the installer did add that "app". Whatever. Come bill time, I am charged for the FULL amount of the original install. I call in and the agent says I am due a refund of X amount - great! Two weeks later, no refund. I call in AGAIN and the agent says I was given a CREDIT not a refund and asked if I wanted a refund. YES! Why would I want to allow you to hold my money when it wasn't rightfully yours in the first place?! I'm now told it will be REFUNDED. I ask to be transferred to a supervisor to discuss Moni's inability to properly train agents on the difference between credits and refunds, not to mention the agents before who clearly did not process my ask when the guy didn't install everything. I was basically told that the agents would be talked to (doubt it) and my refund would be available in 3-5 days. That the billing issue wasn't their fault because billing isn't available for 30 days YET I find that hard to believe given I was BILLED for the full amount within 30 days of my install. No one offered to remove the extra year in the contract that I'm now inadvertently stuck with despite never receiving the items that caused me to have to extend the contract. UGH. Thank goodness the days are long but the years are short. Can NOT wait to write my letter and be done with these guys. What.A.Joke.
We purchased equipment from the Alarm Guys, May 10, 2014, which aligns you with Monitronics (aka Moni Smart Security). Five months PAST the END of my contract (May 10th, 2017), after sending a written cancellation by snail mail, to Moni, to cancel our service, I am still being charged monthly.
We sold our original home, left the equipment there,16 months ago, never reconnected service to our new home, paid our contract to the end, called 4 times now, and are still being told we need to fill out the DOCU-SIGN email, that NEVER comes AFTER THE CANNED SPEECH.."IT WILL ARRIVE IN 24 TO 48 HOURS. I am very computer literate, and check spam and inbox.
Staff for Moni claims they need 30 days to cancel the service, contact police departments etc (which were never contacted since we moved 16 months ago).
Staff turns over frequently, as noted by new staff. Complaints on the BBB are in the thousands, yet some how they claim to have an A rating, I guess the name change from Monitronics to Moni is a loophole.
Save yourself the headache which is sure to come by using Moni, who, also over charges in comparison to other comparable monitoring systems.
The salesperson for this company practically tricked us into signing a contract. My husband was on board with getting home security, I was NOT. So the salesperson changed his tactic to offering 1 month free TRIAL. To which I said "Okay, I suppose we can TRY it". Why on God's green earth would I say that if I thought it was a long term commitment? Anyway, he proceeded to have us sign a bunch of things on his tablet, guiding us through each one, never mentioning anything about a contract. Then he said he would put the account under my husbands name. Then, they emailed him the contract, and not me! Even though they took my email address. Part of the fault is on our end, my husband for being careless and me for not being more suspicious than I already WAS.
BEWARE. This company uses shady sales tactics and will literally con you into thinking you are receiving a trial. I am putting you guys on blast everywhere I can, but I'm glad to see people before me already have. Now we, or should I say my husband, are tied into a 3 year contract we never wanted. How can you advertise something as a free TRIAL if it's not a trial. Bunch of con men.
Been trying to cancel our account and continually get the run around of what #'s to call and what the hours are! Customer service is a joke and a mystery, a tricky business tactic for this company! Very dissatisfied with Moni, poor customer service representative's, sorry you have to be the one that hear all the complaints but the company you work for lacks any integrity!
Do not bother with this low-life scamming pile of doodoo. For openers, take a look at the amount of one star ratings below. That should tell you everything you need to know. This company will nickel and dime you year after year and when you try to cancel, they will invoke a 30 day cancel.
I got away from here and found a service that is wireless and that costs about $120/year less.
Signing up with Moni will get you lousy service, long phone calls and you can just stand in awe as they ratchet up their rate each and every year.
Moni bought out a company called Capitol Connect.(Which we had no idea of) Capitol connect (which I'm not convinced is just a DBA) sent over door to door salesman that lied and sold us a bogus deal and contract and Moni isn't helping resolve the issue.
The salesman stated that we would be getting upgraded equipment at no additional cost only to have to switch over and finish out the rest of our 1 year ADT contract. That was not the case; apparently signing a NEW 5 year contract! We are renting and would never sign a 5 year contract on something we rent let alone the lease was up the following year. So now we have 36 months left on this contract that we are responsible for and when called to cancel and stop payment their version on customer service is to threaten Our credit by sending to collections!
We called 4 different times and each time asked to be transferred to a supervisor and they would not do it! Refused to even! As if our concern was not important enough. Its hard to believe that such a big company (#2 in security of all the USA) can do absolutely nothing to help the situation.
When you buy a company, their faults become your faults and it's apparent that they don't care that they have customers locked in to shady contracts as long as they're profiting.
Also, they have not responded to one alarm that has went off!Their call center must be closed, non existent or in a meeting like the supervisors we asked to talk too!
Well, I'm at 57 minutes trying to get a bill situation corrected, and yet they're still not able to send a confirmation that any of my efforts will do a thing. Maybe "print screen" isn't available in Texas?
I had ordered another sensor for a remodel on my business....they stated they could just add that cost onto my normal monthly fee....well 30 reps in the space of a couple months said they couldn't! Fine, send me a bill. They did, I paid and now they add that original sensor onto my normal monthly bill!
I canceled my service due to military orders last month and they said September was my last payment then all of a sudden I'm charged in October and now they're saying because mine was canceled in the beginning of a billing cycle. I thought they were good until you try to cancel your service even with military orders.
I am most unhappy with this system! My husband installed in my business after moving from his business that closed. I have been trying for weeks login but it keeps asking a security question that I do not know the answer. I am being charged and really cannot use the system because there is no other option for resetting password or security.
I called to cancel my service in May 2017 because the house had sold. I continued to receive monitoring bills for a service that was no longer active and a house I did not own. In July I called back to inquire why I was continuing to be billed for a service I had canceled. I was told Moni send me a document to sign, that I do not recall receiving and a search of my email including spam and trash did not turn up. They resent me this document which I signed and returned. Moni continued to be bill into August even after I had signed their required document. Now in September I have been turned over to a collection agency to pay a bill for a service that I had canceled and for a house that I no longer owned.
I recently moved within the DFW area and had to terminate services with Moni, previously Monitronics, and another company name that we signed on with. When trying to terminate services, we were diverted to the department that handles moves and were given to option to continue with them at the new house. My husband was insistent that we change to ADT (not really sure why but not an important factor for me so go with the flow) so we decided not to take them up on additional $ to install their security system in the new house.
They apparently sent an email to one of my husband's email accounts and he did not complete the process so we were billed another month. When I called to dispute the charge and address the move, they informed me of the process and that after I complete the online document, it will take another 30 days. So basically, I will be billed for another month that I would not be using them.
The concern I have is that there are multiple departments to address a simple things. The gentleman who I spoke with, was very pleasant and explained the process but could not address the billing issue nor could he end the service without the signed document that would take 1-2 days to receive via email. Why would it take so long for me to receive it if he has my email address? He then said after I receive this email, I can discuss with the billing department the payment I was charged recently. When I asked him to talk to someone about the process he basically said he does not have someone I could talk to but could email my concerns...basically email into a vacuum that would not be answered. Just so odd that a company like that would not have a supervisor I could address the department silos/employee autonomy that they do not have.
I am not very frustrated and annoyed that I will be paying for two months of service that I am not using and of course paying for ADT at the new house. Why do they make it so hard to end services? Why are utilities and other services easier to end compared to them?
Stay away from them unless you like to waste money.
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The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.
I think Vivint is offering great product with a great costumer service
The service is wonderful. I have been with this company since 2007 and I have been happy with them.
Monthly price is high, but customer service and the iphone app are both good.
I am enjoying Vivint's fine service and technical support. They seem to be a great company and are giving us excellent service.
I have experience positive interactions with Vivint, each person going out of their way to assist the two times I called. I was treated with respect and educated as I learned the system. The alarm system is easy to activate and disarm with very low maintenance. I do not need an office to go in an visit and Vivint has only been a quick phone call away. I am very satisfied with this business.
We have had vivint for about 4 months now and have had no complaints. They are on top of issues if one should arrive and respond very quickly. My dads house would have burned down if it wasn't for vivint's customer services quick actions.
Mostly satisfied with our Vivint services. We ran into a few problems, but were able to fix them ourselves via the Vivint YouTube channel and our knowledge of electronics & technolgy.
Installation was professional and neat. We had only one call-back. It was handled promptly and the technician was professional and knowledgeable. Very satisfied.
No complaints. Installation was prompt and courteous. Products work as expected. A couple of times when the alarm has tripped, was handled efficiently and politely.
We had some issues with a our Alarm System, but Vivint, Inc. has been very helpful with resolving them.
Excellent customer service, very prompt response and high quality hardware.
We got Vivint last year after lots of research on alarm companies. They have the best technology for home automation, and security.
Everything from locking doors, changing temperatures, checking motion sensors, answering doorbells and more can be done using the phone app which is exactly what we wanted.
The touchscreen panel is beautiful and easy to use. The Installer was quick and professional and cleaned up after. And the alarm service is the best I have seen compared to othes.
We have had Vivint Home Security now for a few months. We are very pleased with it. The company is quick to respond to anything out of the ordinary that shows up. The system is easy to use and understand. We are very happy with Vivint. Thank you.
I had received an offer for Vivant with my new purchase of the home. The installation was done by two very professional workers. So far I have felt good about my decision to purchase this security system. I pray it continues to work accurately and inexpensively for me at the current rate I am paying.
It's great to have the system set on my smart phone and this gives me more satisfaction. I plan on keeping them as long as the cost is in my budget.
Very happy with the service and pricing. I control many aspects of my home directly from my phone. The app works great and the equipment works great as well. So far, no major issues. Any minor issues were fixed and they made sure I was made whole for any conveniences.
Very satisfied with this company and their support and responsiveness.
I've had Vivint for approx. 5 months and is very satisfied and happy with my decision. I searched for a reputable, effective and efficient alarm system that was not common. I didn't want a common system as prof. burglars could probably break through the common systems.
The tech was skillful in assessing my specific needs and installing the best, custom alarm system based on my needs and lifestyle.
With the few false alarms, Vivint customer service was quick to determine if it was a false alarm or true alarm~nice to see and know. And, when my door bell malfunctioned, they were quick to dispatch for immediate repairs.
Coming from a customer service oriented industry, I've found Vivint to be a company that offers the highest customer service and peace of mind in protecting my loved ones and my home. I hope you'll consider Vivint in your alarm system needs.
I've had Vivint services since December 2015. I've been very impressed with installation, customer service, and the service itself. Vivint has been great to talk with over the phone, answer any questions I have, and resolve any problems I've had. Like any new technology, I've had a few problems, but all of them have been 100% resolved by Vivint.
I can only give them one complaint. I wish they called every time the alarm went off, even if it only went for for a few seconds. If I accidentally set my alarm off in the morning, and turn it off within seconds, they don't call. I wish they would. It would make me feel better to know that 100% of my alarms were responded to.
We have had this service for 6 months and we have been very happy.
Vivint gave me exactly the equipment promised at the rate they promised. My monthly fees and total costs were explained honestly and I have received outstanding service and feel completely secure when I am away from my home
I love the vivint system. It is the most user friendly system I have ever had. My only complaint is they put in a new phone app that does not work as well as the old one. On rainy days, the app won't work outside to open and close the garage door as it is supposed to. That is the time I most want it to work.
Vivint is an awesome company. Their service members and technicians are professional and efficient and their prices are great. I have had no issues with the equipment or the service. Any issues with the bill were a fault of my own and Vivint was extremely helpful in providing excellent service during these issues. I have already recommended this company to my friends.
I first had Vivint installed in my house, but later moved into an apartment and the system came with me. The system is technologically advanced and so easy to use. The one time I had a problem with the panel, the online technician walked me through the resolution. I have the IPhone app and can control everything by remote.
I love my Vivint Security System, and the service is absolutely great! They are the best!
We have had nothing but exceptional experiences with Vivint. From the day our sales rep came to our house, to the install and a few calls for technical assistance. We love our system and the Vivint team! I highly recommend Vivint to anyone considering a security system. It is customizable to your home and family needs, features are compatible with Apple iOS and Android devices, our sales rep was professional and personable and kept in contact with us even a month or so after the sale to answer all questions we had. No regrets whatsoever almost a year into it and everyone we have recommended has said the same thing!
I have had vivint installed on my home now for a year. This company is amazing. We had a fire right before Christmas time last year and because of vivint the fire damage to our home was very limited. They responded very quickly and cause of their fast actions they saved our home. I would recommend vivint to anyone. They are the best alarm system I have used out of 3 others.
great equipment and customer service when I go back to work I will add more features to the automate home.
With Vivint, I am sold on door bell camera. So handy and features like auto lock.... As soon as I am out and press the lock..... My home is secured. At night, I don't have to remember to arm my home. At a stipulated time, everything gets locked and armed right away. After i installed doorbell camera, I have never gone to purolator to collect my missed shipment. Because I can talk to them, when they are there for delivery.
We have had our alarm system for almost a year and any issues we had, vivent's customer service has been the best, always going above and beyond and they've always kept their word. I would and I do recommend them.
I have been more than happy with my service. I needed to get my garbage out in a rush one morning and set the alarm off by mistake and deactivated when I re-entered the house. I did not have my phone on me when the attempted to contact me and the police had come to check on us. I was very happy with the response time and glad to know they were doing what they set out to do. Make sure my family and I were ok.
My experience with Vivint so far has been positive excellent customer service excellent equipment excellent monitoring I am completely satisfied Vivint is much better than ADT which I had a horrible experience with customer service was poor didnt get what they promised technician poor equipment poor I rate Vivint excellent over ADT
Have been very pleased with our service.
Very satisfied with equipment, installation, and service. I had a smoke detector go off due to my adult son's cooking. The service response was prompt and effective. Notification via app (I was not home) was immediate.
The sales woman who knocked on my door one day, was super professional, friendly and very knowledgeable about the product. I was happy with all that she presented, and I signed up. They came that very day to install, however they had some troubles with a few of the items I had selected in my package. They did not come back with out me calling multiple times, and when they did they took care of everything except one thing: the phone connection of my doorbell camera to my phone. Due to my carrier, they were unable to get it to connect. They eventually gave up but I have to say the tech did try for 4 hours to get it to work. I still do not have it, and have honestly been too exasperated with my internet carrier to have them come back. Over all, I am very happy with the service.
I first would I like to start in expressing how delighted my wife and I are in the Vivint security system. Hence, we were not in the market for a new system as we were under contract with and had been using another system for nearly 10 years.
However, the pleasant and very knowledgable sale consultant ( Franciso) won us over with his simplist approach and afforded my wife and I to decide the value in changing over to Vivint.
As a result, I wanted my home to be as secure as possible in assuring the safety of my wife and family which I could not be more happier as I believe Wendall the most common since choice possible. One again, our sale person way one of the best, very professional, knowledgable and made us feel very much at peace with our choice.
I would without hesitation recommend Vivint to each, looking for the next level in home security.
We have had a very good experience with Vivint! We love the product. The equipment is high quality and worth the money. I have had to call customer service and they answered the phone in under a minute and fixed my issue writhing 5 minutes and they were very nice. Thank you!
has been a great alarm system for us. Just got off the phone yesterday with customer service technical support and they did a great job resolving my problem with only a three-minute wait time
At first I was hesitant on someone coming to my door trying to sell me an alarm system. Fortunately the rep was persistent in showing me why I needed the alarm. This was fortunate because 6 months later my home caught fire while I was away on a business trip. Vivint called me just like they said and got the firefighters there in time to save my home.
I will tell you if someone comes to your door saying they are with Vivint, first check to verify they are a rep (you can do so online with their badge ID), then hear them out. I didn't know when I would use this but I'm sure glad I had it when I did.
I had my vivint system installed last week and I did my research on the company prior to installation. Honestly, I wasn't very impressed by what many reviews sites were saying until I saw what they had to offer for myself. Vivint in comparison to the other options I checked out ( ADT,savvi homes, digital life, and xfinity) does not compare, their service and equipment is on a totally different platform in comparison to these guys. I wish vivint spent more money advertising but I understand the spend the majority in innovation. If you want a system that is reliable, affordable, and provides daily value I would suggest vivint.
So I had some door to door guy come to my door and I was little sketched out at first. I never like dealing with the annoying home improvement guys and cable door knockers. He told me he'd cover the upfront costs for everything and I was pretty intrigued. I let him in my house and he broke everything down and answered all of my questions I kept firing off I felt really good about it. I got 4 cameras locks a thermostat and all my doors and windows covered and I was paying around a candy bar a day for it. Overall I love the system and it's absolutely one of my most important bills in my budget! I'm gonna tell everyone I know about how awesome it is. 10/10
I have been a customer of vivint for the past 7 months, and it has exceeded all of my expectations thus far. I've accidentally set it off on 3 different occasions, and within 5-10 seconds vivint is talking to me right over the panel. I've also had to use their customer care support line on a couple of different occasions, and everytime they have gone above and beyond in not only helping me fix the problem but also answering any additional questions I may have, and even going over preventable measures to help that problem not occur in the future. Their panel is very sleek, and the seamless connection to my phone is amazing. Their app has proved to be very reliable and I have yet to not be able to use it when I want to use it. That is what I am most happy with! Overall I recommend vivint to all of my family and friends, and I can genuinely say my family feels much safer since installing our system.
I changed my current home security company to Vivint and their customer service on the telephone was excellent. The representative answered all of my concerns about Vivint and answered my questions. After hanging up the telephone from the representative and realized I had one more question. I requested that the representative call me back and he did. I was shocked. On August 8, 2017, a technician installed the system and he made me feel that I was the only customer in the world. All of my concerns and questions was answered professionally. The technician walked my husband and I through all of the settings on the panel, checked to make certain the system worked and showed us how to use the system more than twice. The technology that Vivint uses is up-to-date and user friendly. I LOVE THIS SYSTEM AND I AM SATISFIED 200%. I will recommend Vivint to all of my family members, friends, neighbors and any one who ask what company to use. Vivint got my vote! Thank you for a pleasant experience.
Replaced an old ADT system with the vivint Smart Home system. Lower monitoring cost. Five-year interest free payback for equipment. Total monthly cost only $20 more per month for much more capability (entry doors lock/unlook, garage door open/closed, front/back cameras, thermostat). Did not tell me anything I did not know or have verified to be true. Did not put down or say anything bad about ADT. Did not promise specific energy or insurance savings. System works well and is easy to use. Sales, installation, and customer service representatives were very knowledgeable, helpful and personable.