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LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Vector Security focuses on two major things in the home security space -- smart home features and $0 down equipment. With affordable starting monthly pricing options, they use name brand equipment that should last (even if the lower tiers don't get all of the features). However, they keep pricing a bit under wraps with contact forms and needing to talk with a sales rep to learn about pricing. Also, they have some concerns about customer support. Overall, however, Vector's suite of services should get the job done to protect your property.
Vector Security: 8.7/10
Vector Security: 8.6/10
Vector Security: 8.7/10
Vector Security: 8.8/10
We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.View More Reviews
After doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.
I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.
One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!
The customer service was absolutely terrible. I ordered Brinks Home Security monitoring service with a nest secure system. When the system was delivered 2 days late I plugged it in as instructed but was unable to activate the account. After being on the phone with customer service and technical support for nearly 5 hours I finally discovered that the nest secure system wouldn't work because we do not have T-Mobile cell service coverage in our area. No one during the ordering process confirmed that the service would work.
I would give this company zero Stars if I could. When I first joined in the salesman came to my home. He informed me that I would be signing a 12-month contract for my home security. It is very unfortunate for me that I failed to read the fine print because I unknowingly signed a five-year contract rather than a 12-month contract. When I called a year ago to get my rate reduced since I was paying almost $50 a month for a service that I really wasn't even using because I never actually armed my stupid security system in the first place they never informed me that I was still under contract and offered to meet the price of the company I had threatened to switch to if I continued with a 12 month contract.
We signed up with Monitronics home security 3 years ago. We recently had a baby and are having to cut down on our expenses. We decided to get rid of our home security system especially due to the rate increase. My husband called to cancel since we were told when we signed up we could cancel without penalty. It turns out we signed a 5 year contract and the only way to get out of it is to pay it off. So now we are stuck with an alarm system we can't afford for 2 more years! I never would have signed a 5 year contract under these conditions. I feel like the salesman who sold us the system was dishonest so now we are stuck with a new company for 2 more years. I would pay an early termination fee but paying off our contract to cancel service is ridiculous. I will not be recommending this company to anyone. I am very dissatisfied and feel like we were lied to.
I told the representative that I would not sign a 36 month contract and to cancel everything we had spoken about. After three or so phone calls the first day I was assured that if he couldn’t give me a month-to-month that everything would be canceled. I returned from vacation to find that I had been charged for something I did not want and spent the next three days trying to find someone to actually pick up a phone and help me. I will never be back as a customer. I loved LiveWatch but it’s not even close to the same now.
I had been with MONI for more than 10 years and was considering canceling when I moved. I called MONI to tell them I was moving and they offered to install equipment at my new home for $199 and continue the rate I had been paying with a new five-year contract. I agreed and it has been nothing but grief since! They have tried to bill me $600 for install repeatedly and on top of that my monthly monitoring rate increased. I didn't know at the time I had called that they had recently increased my rate. I had assumed the rate they quoted me was including tax. After numerous phone calls, I think I have the install price straightened out but am stuck with the increased rate for a 5 year contract. Plan on telling them where to go once my contract is up.
Originally contracted with Monitronics years ago. Was never notified that Brinks took over the company. Have been trying to cancel my services for several weeks. Every time I call the representative says they're sending an email that I should receive within a "week." Really? An email should arrive in seconds, not days. Needless to say, Brinks has not sent any email with instructions for terminating my account, despite repeat calls and verification of my email address.
When I think of home security, smoke and fire protection is essential. Seems the dirty little secret these days is that the new systems that are digitally based as opposed to the older analog systems cannot handle the signals from smoke and fire alarms, and thus are not included in the popular promotional packages.
We signed up when the company was Monitronics, the sensors are literally stuck on to the windows with cheap adhesive. I’ve had police officers tell me, "In the event of an actual emergency please just call us 'cause this takes too long," but still kept it until recently when it came to light that even after calling them to update with new bank account information they continued attempting to debit the old account while still pulling the payment from the new account. This resulted in bank fees to the tune of 700 dollars on an account that should have never been debited... When I spoke with their customer service rep all she would say was "well we refunded a 25 dollar fee." But then you guys continued to try to use the same account I told you was no longer valid 30 more times. Awful customer service, awful billing practices. Never again will I use Brinks and I'll make sure every military family I know, knows not to use them as well.
Total imbeciles. They installed another Security Camera. No issue, except Bozo put the WiFi signal connection near the garage door opener. Oh what fun... The garage door opens at all times day and night...and the camera can’t connect because the WiFi is communicating with the garage door. I paid the Garage Door Company thinking maybe there was an issue, yet nope it’s Stinky Brinks and they want to charge me to repair their issue. I never had an issue with Moni...nor ADT before. Brinks stinks! The cust Service Person, "You’re bothering me because you aren’t happy". Well Kim, I’m not but you shouldn’t have a job. Value... It doesn’t work. It malfunctions. It sucks, Installation... Lousy... Monitronics knew what they were doing. These bozos were lousy. Nice but didn’t know a thing.
My unit went out and I called on a Friday, they scheduled a contract company to come on the following Thursday. The contractor stated my unit is on backorder until sometime in September hopefully. I am by myself all night and husband works midnights, I informed brinks that I needed a system within a week preferably. They stated my sensors only go with my existing unit so they can’t do that. Stated I will have to wait. I am disturbed that the company’s sole purpose is to provide security, yet they are with letting me go a minimum of 3 weeks without a security system. I am very disappointed on how this was handled. I started with NorthStar then Moni bought them, then Brinks now own them. Sad to see these small companies that go above and beyond being bought out by huge companies that see its customers as a number and not a priority.
Warning to all considering LiveWatch
A year ago I thought LiveWatch would be a good system for a home I was having construction work done on. The no contract seemed appealing- or so I thought. Things happened with my job to keep me away from being there to set it up. I repeatedly got called with appointments being scheduled for me, and I repeatedly told them no... I'm not there, I don't know when I will be. I'm away from my home state sometimes months at a time. The calls and emails kept coming until I blew up and demanded they cease calling. I was told I "had" to have an appointment and they'd just push it out a couple of months. No that's not ok. Don't call me , I'll call you. Finally they did listen to me... that is- for a while.
Fast forward one year and boom back to the barrage of numerous calls and emails with appointments being set for me- guess what - NO I'm still not in the same state so there will be no set up. Because of the harassment of numerous emails and calls I want NOTHING to do with this company. I blocked their number and they still manage to get through.
I am at the point of having a lawyer send them a letter to cease and desist.
Nobody likes being badgered like that.
This company's tactics are horrible.
I was originally excited to get this system. From all fronts everything looked and sounded great! No contract so that made it even better. However, the equipment stop functioning properly after 1 week. Two calls to customer service, having to wait for a response via email, and still no fix. I ended up going with Blink, a much easier system to install with zero issues. Advice for the company: improve your customer service response time and please try to get it right thr first time for your future customers.
this is a disguisting company. they call me 100 times per day in spite of asking them not to call. stay away from this desperate for business, unprofessional company
I was sent incorrect equipment and they missed 2 activation calls to me. I am returning system. They promise you everything but outside of the sales line it is impossible to get hold of anyone.
I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??
I, ALONG WITH 99% OF THOSE LEAVING A REVIEW, HAVE HAD THE WORST EXPERIENCE WITH MONI/BRINKS. I was a VERY SATISFIED ADT customer, who was sold a MONI contract, by a very charismatic, deceiving 3rd party contractor. Unfortunately I fell for it, only because he was "local", and it was less expensive. I have been experiencing false alarms, the inability to connect with customer service and when I do get thru, have been put on hold for over an HOUR, (ESPECIALLY during the weekend and off hours) when those alarms went off, an INCREASED monthly payment which is higher than I contracted for, the inability to contact the third party contractor, which MONI stated I was "married to for a year", etc.
This is the first time I have had home security. I purchased this after a package was stolen from my front porch. The most important thing to me was the video camera. Well, they sold me an inside camera that they said would work through my front window to look at my porch. WRONG!!!! The reflection from the glass and the sunlight cause the camera to record everything BUT people coming up to the porch. After calling support and having them look at how the camera was seeing things, they said I needed an outside camera. So, I had to pay someone $150 to install the camera outside above the porch. The camera worked fine for a few days, then my internet service provider said I needed a new modem because the one I had was a known problem. When I switched it out, my camera no longer worked. I called support again, and they said I had to reset the camera. But I had to wait until someone could bring a ladder and reach the button to reset it. So, after it was reset (according to the directions on the site), the camera was not seen. I tried to call support while there was still someone here who could do whatever needed to be done to get this working. After being on hold forever, a recording said I had to leave a message. I got an email response TWO DAYS LATER!!! Of course, there was no one here to help at that time. I tried to log in to give it another try today, hoping that somehow the camera would be seen. I can't even log into the site! I opened the chat, but have been waiting for over 20 minutes for someone to chat with. I am going to cancel my account. Customer service is horrible!!! I've not had to rely on them for any emergencies, but I can't imagine they would be any better at that than they are with their customer service. Not worth the money or the trouble.
So all companies may fall short from time to time and I really did try to give Brinks a chance to make things right and in the end they lied soooo many time and get Money even though I canceled 3 days after activating. They sent me the wrong equipment and had to send an additional shipment and required me to send back the wrong equipment they sent. They said 15 minutes to self installed-I was on the phone for 3 hours-I am a very computer savvy. When the system was armed for the 1st time at 10pm-the motion detectors went off at 12am-scared the hell out of us. We look around the house saw nothing, laid in bed scared then they went off again at 2am. I turned off the panel-nothing there!
Sign up for your Vector Security Plan Now: Get Your Quote Now
Wow. What an experience! David and team went the extra mile to take care of me system that was not working. David walked me through all the options and selected the best option for me and my family. LOVE the Vector Security app!View More Reviews
We recently had Vector install our home security system. All aspects of the installation were outstanding, from the initial set-up, to the installation and now with the alarm's maintenance. Our service representative, Joe, was friendly, knowledgeable and very helpful. The technician who installed the alarm was extremely efficient, polite, and professional. We have had a couple of accidental trips of the alarm and the monitoring service was fast, thorough and friendly. We would definitely recommend this company to anyone who is looking to install, or change their alarm monitoring provider.
My home security alarm system needed to be repaired. I decided that since it was an old system, I would consider updating the entire system instead of just repairing it. I called Vector Security located in Port Jefferson and they answered the phone with a real live person instead of machine. I spoke to Marissa, who was pleasant, professional, knowledgeable, and very helpful in recommending the system upgrade that I needed. She spent a lot of time with me on the phone answering all of my questions and had a lot of patience. We set an appointment for the next day to have the work done. The technician whose name was Owusu arrived on time, was very professional, very knowledgeable about the system, made all of the necessary upgrades in a timely fashion, and explained all I needed to know about the upgraded system and it operation in simple understandable terms. There is no question that I am very satisfied with this company and I would, without question, highly recommend them to anyone who needs to have a home security system upgraded or installed.
Our salesman Jerry was prompt and diligent in contacting us with the right house security setup. During the sales process we were educated in how the system works, how the modules work, and options to improve our house security. Jerry laid out the pricing up front and made reasonable suggestions which led us to feel no pressure in purchasing our system through him.
We were told someone would show up to install the system within days and during specific hours. Owusu, our installer, came right on time and was easy to work with. He took the time to neatly install the system and when he was done we were shown how to use the security system from start to finish.
Overall, I highly suggest you call the Melville office, ask for Jerry and get your Vector Security System today!
the service itself is ok. when we originally got it 8 years ago, it was state of the art, which meant the technology did not yet exist to access it remotely. to upgrade it to allow for that didn't cost nearly as much from them as the price I got from another company. and it's a relatively user friendly panel, which is nice.
my biggest issue is the wait time when you call them. oh.my.god. you can just grow old waiting for someone to answer a phone! When we go out of town, I like to change our password for whoever is housesitting, which can only be done by calling them (WHY CAN'T THIS JUST BE DONE ONLINE????). I can't remember doing it without having to wait more than 15 minutes for my "very important call" to be picked up by the "next available operator." Is there only one person answering phones for the whole corporation? it's crazy! since having to call them happens so rarely it isn't enough for me to ditch them, but it is REALLY infuriating.
I signed a contract a few years ago and rarely used the service. I called to find out how much it would cost to end my contract, and was told I had a couple of months remaining. I was provided an amount to pay and paid it.
I somehow activated a sensor while painting. I thought the service had ended, and was told that they hadn't received written notification - and now we owe another month?
1) What was the sense of me making a lump sum payment - other than to the service?
2) I didn't keep a copy of an agreement, but remember it was for either 3 or 5 years - not for life.
3) No other home consumer service requires written notification? Phone, Cable..... what non-sense.
I honestly had nothing good or bad to say about Vector - we just didn't use it. This requirement doesn't seem right and out of general business practices. Just another way to get a few extra bucks and abuse the consumer.
Do not go with this service. When your alarm goes off, an automated message calls you to tell you that there is no one at the number to help you and to call the number "your rep. gave you upon installation." It's the worst!!! So let me get this straight, there's a home invasion and a recording calls you???!!! Not real person. I had 3 representatives come to my home because it took that many times to actually get my system fully working. One rep. didn't even know how to activate the app. And I'm on the phone 20 to 40 minutes on average with up to 2 to 3 transfers every time I call. I'm trying to broker a deal right now where I'm willing to pay out a significant amount of money on my contract to get out of it. They are soooo incompetent!
I have yet to ever call them and not be on hold for AT LEAST 30 minutes or more. They always have an excuse. The cameras stopped working. The first service call they never showed up because they said I was not on the list even though I was called the day before to confirm. The second service call they came an hour late and then said they would have to reschedule because they did not have the time to do the work!!!! They said they would call back to set up an appointment. Guess what? You are right. It has been a month and no one has called. At moment I am on the phone trying to get through to them and I am on 33 minutes of hold. Horrible people in every way.
2016.11.10 Update. After thinking I had closed my account with this company, I started taking down all of their equipment. I get a text from my old roommate who said "Vector Security just called me..." and sure enough, the police showed up at my house. I got a bill for $100. When I called Vector, they said that they never disconnected my service as I asked them to and the reason I had not been billed is because they gave me a credit. Yet again, another pile of crap we are suppose to take. I asked for a third time to close my account and send me confirmation this time. Such crap. Over this company..
some of the worst customer service i've ever experienced. long wait times every single time i've called. technicians ignore service appointment windows on a routine basis. i'm currently sitting at home, waiting for a technician that was supposed to be here 4 hours ago...
Worst company that I have ever dealt.with! They bought out Securty Associatrs in the spring and stated that they would stand by all work and units. A month after they took over our mobile app for our Securty cameras stopped working. We called inJune and never had a visit h til Augist, only to be told they do not know what the problem is. We called.them Back in Sept and they came and told us that our unit was outdated.....the company went out of business....three years ago and they WOULD HAVE A SOLUTION FOR US! We.had to call them.again last month only to be told they could do nothing. Now they come out and want to charge us $1,162 to ungrade our 3 year old system to work with their systems. WHAT A JOKE. HORRIBLE SERVICE. FIVE MONTHS TO GET AN ANSWER AND NOW THEY WONT STAND BY THEIR WORD!
I would give zero stars if I could.
We recently purchased a new build home in a CalAtlantic development. Vector was the subcontractor to do electric for anyone who wanted something above the basic package. We had security camera pre-wiring and cat6 internet cable for our wifi.
When we started the build, we had a Vector rep who sounded like he knew what he was doing. He was familiar with installing cat6 (it's a stiffer cable so requires different installation techniques than regular cat5/cat5e), was responsive to phone calls and inquiries, understood our concerns and walked us through any issues that came up in the initial design stage.
Then he left. And Ronaldo came in.
Ronaldo did not answer phone calls. He did not talk with us. And when he first wired our house, he put EVERYTHING in the wrong place because our house was mirrored from the initial design. So instead of using his brain and saying "gee, this room looks backwards from the drawing maybe I should call someone" he just threw the camera pre-wire up in random corners. Then, he left holes the size of a quarter in the drywall and refused to cap the pre-wire because we didn't purchase any of their cameras. So unacceptable.
Ronaldo did not know how to do cat6 wire, and when we questioned it he said that he used the correct cable and that was the end of that. He did not listen to our concerns that he'd used metal staples, and since cat6 is much stiffer than cat5e he needed to use plastic guide screws. He blew it off as "I used the right cable and now the drywall is up, so my job is done". He came to the house for the final inspection, and when we asked him to do a test to make sure the cable was putting out the correct power he claimed that he didn't have the instrument to do that.
I am beyond pissed off at this company. I'll be calling them tomorrow, and best believe someone is going to come out and fix this. Totally unacceptable, unprofessional, and inappropriate behavior from this company.
Much better security companies out there...The get you in with the "free stuff", but they make their money because it is a pain to switch even when your contract is up.
Suggestion, make sure you either negotiate a price (1/2) when your contract is up, or leave. There are better/cheaper monitoring companies.
Also, don't you hate those companies that make you find a fax machine to cancel. It's like they are just tying to make it difficult on you. And the excuse that they need it to cancel a security service is bull...You can move it to a new location without faxing anything. And you can cancel any other required service... They are just punishing you for leaving.
I have been on hold for 40 minutes. This is ridiculous. In addition, I put in an online request for an additional piece of equipment and I have not heard from them. It's been over a week. It's time to find a new company.
I'm a costumer for 6 years already started as a vip and they trick us to change it to a regular contract , just move a house and they want to charge me 350$ to install the equipment or 500$fine of cancellation what a rip off, I can't even talk with the supervisor!!!! Terrible customer service , bye bye vector discusting
I will start off by saying that I am grateful the alarm system was never put to the test. Dealing with this company has been a nightmare.
A friendly man stopped by my house the day after I moved in; 2 weeks after I had bought it (my first home). After reminding me that I was a young, single white female in not the best neighborhood he convinces me to sign a contract. This packet of paper was not something I could feasibly read with him standing there so in my naivety I assumed he would be honest. I asked if I could cancel at any time without consequence, he assured me I could. He lied.
It turned out I could not use my system because of changing living arrangements. When I called to cancel I was informed that I owed a balance of what 2 years would cost, should I cancel. When I asked to speak to a manager on several different occasions they were cold, rude, and uninterested in the fact that I had been lied to. They would not work with me, they would not help me to find a better solution. I stopped paying. Then I get a call months and months later saying I will be taken to court for breach of contract.
All I got out of Vector Security was a lesson: Never sign anything without reading it, and never trust the smiling salesperson.
If I could give them 0 stars I would. They have been billing us for over 1 year even after repeated reminders that we have left the premises and to stop billing us. No integrity just another greedy company trying to take money that does not belong to them. Its called stealing. Based out of PA 888-832-8575 with local offices with poor customer service. Pam Petrow is the owner and cannot get hold of her or her assistant. They have not provided any services just collected money. 0 STARS
Ummm....no. They are a terrible company. I have had numerous issues with getting payments and not because I wasn't willing to pay. Keep in mind I have been with Vector for years. I have had automatic debits taken out of my account since the day that I started with them. Suddenly it stopped. Then I got a notice saying I was behind. I called them and asked them why was my debits stopped. NO ONE KNOWS! What?
They told me I could go on the portal online to set up automatic debits, but they are unable to manage anything in my portal, so it's strictly on me. I decided to go ahead and try that. It worked for two months and then the payments stopped. I called again and I demanded an explanation. How can I trust a security company to keep my family safe if they are so incompetent that they can't even take an automatic payment???
A manager ends up on the phone and she could not explain what was going on. She said we can sign you up for automatic debits just like we did originally. I said that's great, but I need you all to figure out why this has happened twice. She was dismissive, talked over me repeatedly when I attempted to explain why this is a problem. She simply did not want to deal with the issue. Instead she thought she could just brush it under the rug.
If this is the prevailing attitude of a manager, is there no wonder why this keeps happening? They don't care. They just care about their bottom line, not about customers. And they had the nerve to ask me to put a sign of their company in front of my house. It's not like I'm getting paid to do.
To top this off, when I have had my alarm go off they end up calling the wrong number. I have corrected them a number of times and it took multiple calls just to get the number correct in the system.
If you are looking for a security company and you are really desperate be prepared for incompetence. But if you are like me, you should make plans to look for another company.
They provide the worst service in the industry! Do not keep appointments and do not follow basic instructions to contact before arrival, do not ring door bell and just leave handwritten notes that say they were here and please contact customer service again. I had three missed service appointments over two weeks after waiting days for a replacement battery on the system. Still waiting.
Customer service and technical support says they could not remotely access key pad as zones were set up incorrectly. My humble opinion is to avoid this system and company. ( eye on security).
Great price and good system, but getting repairs or service will make you crazy and turn your hair gray! Works great until you a problem.
I will try to file a complaint again but honestly they do Not really care about customer service after you get the system. They just want to collect their monthly fees.
Poor customer service! Nothing but problems with this company. Made an error on bill said they would adjust it. Next month it's not adjusted and I have an overdue bill that they said they would handle.
I would never use this company again!
I never write reviews, but I felt this warrants one. We purchased our home 4 years ago, it was equipped with a vector security system but we decided to not activate it. Rather than deal with the hassle of getting it removed from the home, we simply deal with the beeps when we open the doors and figure it is good for resale. It was 10PM on a Monday night and my 1 year old son was asleep upstairs. Somehow the alarm had been activated and when my husband went to walk the dog, it started going off. Not knowing what to do, we called Vector in a panic. The man told me there was nothing he could do because their service no longer monitored our home. I said there had to be some sort of exception as the alarm was currently going off and my son was asleep. He continued to insist that there was nothing he could do unless we were a paying customer. I was appalled that at 10pm on a Monday night in the middle of a stressful situation they tried to bully me into paying for services, I was not asking for anything other than how to turn off the alarm. Thankfully the alarm did eventually go off on its own. The only light in this review is when my husband called back and spoke to someone different, they finally offered to send out a service tech to disarm the system. Although we are not currently in the market for a security system, if we did decide to activate ours, we would not use Vector due to this situation. Never in my life has anyone been so unhelpful, especially to a poor mother with a sleeping toddler!
I was disappointed by the $109.00 travel fee on my invoice from Vector
Security. This charge was on top of labor and parts. Really don't understand it? Did not buy their service contract either. They were trying to sell me the yearly contract - not interested in dealing with a company that charges travel fees. Not impressed with this company.