LiveWatch Review (2018)

LiveWatch

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LiveWatch Home Security is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.

Home Security Scores

Overall Score: 9.3/10

Customer Satisfaction: 9.1/10

Features: 9.3/10

Equipment: 9.3/10

Equipment Price: $20+

Monitoring Price: $20/mo-$50/mo

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Overall Takeaways

LiveWatch is a home security company with a lot of positive attributes. Its equipment comes with a no-cost introductory price when you sign up for one of their monitoring plans. Also, they have some of the same features as the top companies -- with easy self set-up and integrated up-to-date technology.

Here are some examples of what customers say are some of LiveWatch's biggest advantages:

  • No Cost Packages for Equipment
  • Easy Installation
  • Price Competitive Offering
  • Fast Monitoring Response
.

In addition to these positives, there are a few one-off complaints from customers about LiveWatch's service. Here's what they mention as the biggest disadvantages:

  • Customer Service Response Time
  • Some Issues With Selling Incorrect Products

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Product Details

LiveWatch has multiple equipment and monitoring packages to choose from. In addition to these, there are a some add-on options as well for larger homes or more custom implementations. We'll go through each of the packages in detail:

LiveWatch's Equipment

LiveWatch provides the option to either have an Interlogix panel system or Qolsys IQ 2 Panel, which has full touch screen capabilities. Depending on your set-up and monitoring plan, either of these packages could be no up-front cost. Here is are the details:

PackageDetails
Plug&Protect Basic Package
(Included w/ pre-qualification)
  • Interlogix XTi-5 Control Panel
  • 2 Wireless Door Sensors
  • 1 Wireless Motion Sensor
  • 1 Keychain Remote
  • Yard Signs & Decals
Plug & Protect Complete
(Included w/ pre-qualification)
  • 1 Qolsys IQ Gen 2
  • 2 Wireless Sensors
  • 1 Motion Sensor
  • 1 Wireless Motion Sensor
  • 1 Keychain Remote
  • Yard Signs & Decals

LiveWatch's Monitoring

LiveWatch offers three different tiers of monitoring service. One of their big differentiators is they respond up to 100 second faster to alarms than many others. This is a big advantage for those that are concerned about home security. Here is the full breakdown of their available plans:

PlanDetails
Basic Plan
($20/mo)
  • 24/7 Monitoring
  • ASAPer (responding to alarms faster)
Mobile Pro Plan
($35/mo)
All the features from the Basic Plan and:
  • Remote Arm & Disarm
  • Crash&Smash Protection
  • LiveVoice® Assist
Total Home Plan
($40/mo)
All the features from the Mobile Pro Plan and:
  • Smartphone Control
  • Home Automation Features
  • Location-based Control
  • Real-time Alerts
  • Motion Image Capture
Total Home + Video Plan
($50/mo)
All the features from the Total Home Plan and:
  • Live Video Streaming
  • Includes Security Camera

Security & Monitoring Quality

LiveWatch's equipment and pricing is very competitive for the industry with plenty of options to choose from. One of the issues that some experts have noted is that it is harder to scale the LiveWatch system for larger house footprints. This is something that could be a problem for those that want larger security camera implementations or have a house or property that is quite large.

That said, most customers report LiveWatch's security monitoring to be prompt and effective. There were a few complaints about customer service if equipment fails -- getting a replacement delivered or the existing system reset. For those that are not tech savvy, you may feel a little left behind if you can't get a hold of a customer service rep.

Alternatives

Frontpoint

A similar system ot LiveWatch is Frontpoint. Frontpoint has a variety of similar features, like simple installation and customer set-up. Also, it has great expert feedback when it comes to how their system performs and is monitored. Frontpoint also allows greater customization with full control of the number of cameras that can be added to the service and a competitive pricepoint for the added abilities that it offers. It is definitely a product to check out.

Vivint

Vivint, on the other hand, has focused primarily in keeping up with the newest smart home technologies. If you are looking for more control over your thermostat, lighting, elictricity, or other appliances remotely, Vivint has you covered and is a great product to take a look at!

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Home Security Score: 9.3 / 10 from 9 Ratings