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Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.
Protect America has a lot going for it with over 20 years of experience in the industry, no up-front equipment costs, and locked in monthly pricing. They integrate with smart home technologies, like Z-Wave and Amazon Alexa, while having good reviews from experts as well. There are some points that they don't do as well -- like have high monthly pricing, they aren't as transparent on their website, and some customers have reported that the cancellation experience is difficult.
Link Interactive: 9.5/10
Protect America: 8.6/10
Link Interactive: 9.5/10
Protect America: 8.3/10
Link Interactive: 9.4/10
Protect America: 8.9/10
Link Interactive: 9.5/10
Protect America: 8.9/10
Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.View More Reviews
Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.
I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.
I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.
After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.
These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.
I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds - DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home - starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can't believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or Alarm.com. I access my entire system through Alarm.com. The price through Costco is amazing! I compared my experience to a co-worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices - and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier - I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn't stick out!
I'm so glad I found Link Interactive!
We purchased our new Link Home Security system online through Costco. We like it a lot more than our old ADT system. The touchpad is a good size - very easy for us to see and use. Plus it has the weather! Even though I tore my achilles tendon (playing basketball), I was still able to install the entire system in a few hours without any problems.
Based on my research, Link Home Security provides the best overall value when you consider up-front and monitoring costs. The initial cost for the system was very reasonable considering the quality of the system we purchased. Plus our home insurance costs are reduced with the system! I highly recommend this system to anyone in the home security market.
Emily was great in helping me decide on a solution. I had compared many providers and never once did she say anything bad about the other vendors. She kept her patience with me while doing this and made sure I was comfortable with Link. The experience with her and the "non pushy" approach ultimately had an impact on me choosing Link to protect our home.
Link Interactive is Awesome, I have been a customer for 3 years. Can't be the monthly fee and there friendly customer support.
I also purchased my system through Costco. If you are handy at all, this is the way to go. Same equipment as the big players, but at much better prices. The packages were customizable, so I was able to get all the options I wanted without anything I didn't need. The ability to connect my garage door control, is very handy. Before I used to forget to close the door sometimes, so it's nice to be able to check from my phone and close if needed.
Their support was very responsive and helpful during setup, which is important, because these wireless systems are a bit more complicated to setup than the old wired systems.
Overall, I highly recommend if you're handy and willing to spend a little time. I liked that I was able to set everything exactly the way I wanted, rather than rely on an installer that I had no idea how good they would be.
Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.
The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $1,000.... not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
9/24 updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I'll leave it at 4. At any rate I would highly recommend Link.
When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we're waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they're neighborhood boys (one of whom is the son of a neighborhood officer) and they've broken into two homes already - even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations - they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don't turn off the alarm or they don't get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn't be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you're not bounced around to people you don't need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads - nearly everything they had - and it was about $800. You can get alerts on up to 10 sensors on your app, but if you want more it's less than $5 for another 10 sensors. We pay around $34/mo. Plus, it's all on cellular network so there's no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you're considering alarm systems, I highly recommend Link Home Security. It's one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you're in distress). We finally feel safe again. Thanks, Link Home Security!
We have been customer of ADT for more than 2 decades but recently decided to switch because ADT's monthly price is just soaring through the roof! Our past monthly due used to be around $30, and now it is more around $50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $150 or so with a monthly due of $30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-up discounts. The self-installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/disarm and all IOT-enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not 24/7 vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!
Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.
Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Yelp reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-it-yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $29.99 - less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers - not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.
I purchased the system directly through Link Interactive's 800 number via their website. I had an excellent sales experience and was able to use my existing sensors since my old security company used the same panel. Installation wasn't that difficult but I did have to read up on the panel a bit and make a couple of calls to Link Interactive tech support. Each time I called they were very helpful. They give you complete control of your system so you are free to expand it by buying affordable sensors. I love the control and ability to expand the system myself.
I just sign up with them recently they are awesome!! I was on the phone Alexis she very patient and very kind keep the good work!! Thanks
I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them - and they have the best prices with no hidden costs.
I found Link Interactive like everyone on Costco's website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.
I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an Alarm.com dealer, a cellular-based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/window sensors, smoke/heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don't mind self-installation, it's a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone's) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I'm very happy so far.
Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I've checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn't change a thing.
great home alarm. it's the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.
I am very happy with my new security system. I ordered it through Costco.com and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn't be easier.
They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-mobile Bay area the company notified us and fix the problem asap
This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment . I only hope that as they get bigger they don't lose the service:) keep up the great work guys!!!
Link was by far the best option for monitoring. I researched the self-monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn't have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for Alarm.com services. I also thought for the low price I'd get the standard customer 'no service'. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they've responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.
We got this system via Costco and have been very pleased. We got the 200 dollar home automation/security system and for what you get it can't be beat! It's super easy to install and it's also very easy to program. We've added a glass break sensor and another door sensor and it was simple to get them up and running.
It's alarm.com based, so we can do most everything from our mobile devices and it's nice being able to give logins to the cleaning people and relatives.
We've been very happy with Link Home Security!
We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT....
I can't say enough good things about Link Home Security. They have been nothing but professional before and after the sale. They can get you fixed up with what ever type of equipment you need to protect your family and home. I have recommended them to a lot of home owners in our area. To have access to your system with your smartphone is a great option. I had issues with mine and they were able to get it repair really quickly. A Very dependable company to do business with.
The system was extremely easy to install. It took me probably less than 2 hours to get it wired up and configured. Debbie has been a pleasure to work with. She has been extremely helpful in getting my system configured and working the way i want it.
The iphone app works great, and its so easy to use. I am extremely happy with this security system so far, and its priced well.....no complains so far.
I recently switched from ADT to Link, primarily because the costs were going to be significantly less, and I was going to get greater functionality than my old ADT system provided. But after making the purchase I discovered that Link has fantastic customer service! The person I have dealt most with, Debbie, has been incredibly helpful, even offering to take my calls on Sunday, her day off, to try to help me with a tricky installation problem. When we couldn't get some of my old ADT sensors to switch over, she happily offered to accept a return of some of my unneeded equipment and credited me so that I could substitute those old sensors with new 2Gig wireless ones! So far, everyone I have dealt with at Link has been courteous, helpful and a pleasure to deal with -- a real rarity with over-the-telephone or internet businesses! I hope they are able to keep this level of service up as they grow.
installation instructions are very poor. This caused me to install, remove and install several sensors, ugh. Customer support limited to day time hours mtn time only. This is really frustrating if you work during the day and can't get through to customer service. Each time I called I was on hold for thirty minutes only in the end of waiting get a recording that I had to leave my name and they would call back.
Once you do finally reach a rep. they are helpful and friendly.
I will up date this review when I finally get the system up and running, assuming that happens.
I find the company in general to be satisfactory. This is my third alarm company in a span of approximately thirty years. The first was the best, in terms of customer service and interpersonal relations. This present company seems to function at an acceptable level with the exception of the fact that I have told them on many occisions that I prefer the use of my family name as opposed to their casual "first" name philosophy. For some reason they find it difficult to accept this request. Secondly in the almost three years that I have been with them, I have experienced difficulty on more than one occasion, in getting competent assistance in the installation of add-on sensors. In addition to not having the knowledge, some agents could not even point me to an online or catalog reference.
I would put 0 stars if there were that possibility. The company must have posted those positive reviews themselves because those review do NOT the company the we have dealt with. Link Interactive has been totally unhelpful. They have been dishonest, uncommunicative and unresponsive. I REALLY want to warn everyone to avoid this company. I wish someone had warned us.
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Tarik is one of the best Customer Reps I have ever dealt with. He assisted me in programming two keyless remotes and assuring that my current one worked. He also helped me access my online account. He was professional, understanding and very patient with this 73 year old. He was also persistent and continued to try to figure out what was going on when I was ready to give up. Thank you for the opportunity to interact with him.View More Reviews
I am completely satisfied with the customer service received today in addition to the contractual agreement through Protect America. I look forward to building a positive business relationship with such a reputable company. My customer service Inside Sales Rep, Devin, was professional, courteous, patient and knowledgeable about the security offerings. He actually sold me on the security package because of how he handled the initial inquiry, follow through, and final process.
Shawn was my salesmen and he was a complete gentleman. He went out of his way to show good customer support. I feel that there is a genuine interest to be customer service oriented which is really good. Makes you feel like you matter.
That was the best sales experience I have had in a long time--maybe ever! Jonathan handled our questions in an honest and detailed way. He was a real pleasure to work with. We appreciated him being patient with our questions, personable in sharing little bits of his own life, and hardworking when it came to finding the package and plan that would be the best fit for us. Thanks to Jonathan and Protect America!
Tre was extremely helpful. He answered all of my questions and didn't talk over me. People like him are the reason I do business with your company. I will continue to use you as my alarm company as long as the customer service remains this professional.
I want to thank Bergen for the excellent customer service. He was helpful, detailed, clear in his explanations, concise in his descriptions, and fun to work with. I think I will like the system that Protect America provides. I have worked with ADT and other security companies. Your company seems like a company that has personal relationships with their customers. Thank you.
I am not a Protect America customer yet but I must say Errol the salesperson did a great job trying to sell me a system. He was very attentive to my needs and patient to answer all my questions and tried to work up a great deal for me. I just wasn't ready to make a decision. I wanted to do some more homework on different suppliers. Protect America is one of the companies in the running to get my business. Again, great salesmanship.
Deborah is an outstanding sales rep. She was able to assist with everything I needed to secure my Apartment. I was looking for a great security alarm with a camera and she found me the perfect setup. Thanks to her my place will be secured now.
Jesse was nothing short of being professional, having knowledge of Protect America's policies, demonstrating a caring persona while patiently reviewing options until I was satisfied. The process was seamless and that is what I have began to expect from this company. Thank you Protect America for representatives like him.
I have been with PA for 3 years now. I have no complaints nor issues. I have had a pleasant and simple experience with them. I moved and I got the same good security experience at another home in a different region.
I got numerous free items the first and now the second term with PA. For every alarm activation, and panic activation, I got a quick and timely police response.
Danny Braning offered me numerous incentives to compelling me to stay with PA.
The system is simple, reliable and dependable. The service is cost effective and good......can't ask for anything more for 49.00 a month!
I have a piece of mind at night and when I am at work.
I'm thanking you guys for taking care of me and my family because this area that I live in is so drug infested until it's pitiful. You guys have been keeping me safe for almost 20 years and since I renewed my contract again, please keeping on protecting me. I sold you guys about how protective your company is and so they're on board now, so again Thank You. I love you so much and take care of the good techs that helped me and they're Mattew and Tiffany.
After 2 strange phone conversations and reading several bad reviews, I had written this company off. I found them through the internet when I searched top rated security systems. Anyways, today I got a third call from them. Rick Wood was kind, and knowledgeable and most of all relatable. He made me feel secure with choosing Protect America. I can only hope that install is a breeze as well.
Thank you, Rick!
I had to offset some of these negative reviews. My experience with them has been nothing but pleasant. I am still within the 30 day trial period though, so I will be sure and update after that time.
They matched and beat a price from a competitor.
I will say that you need to be somewhat handy if you want the install to look professional.
Got a security system for my mother in law because someone broke into her house. She lives in Massachusetts and we're in Texas. The sales guy was very nice but he told me it was easy to install for anyone. According to my mother in law it was not so easy, she's no spring chicken and has a bad leg. They did give us 30 days free to try out, it's our fault for not sending it back. She does say the people that call and help with setup are very nice and patient and during the 30 days they did call repeatedly to remind her to set it up. She did say it's easy to use and she likes it. As long as she's happy we're happy.
Sales wait: 5 minutes
Support wait: 60 minutes, never spoke to a human
Chat wait: 2 minutes, they do not handle cancellations
I'm giving them three stars for three years of service without any billing or support issues and friendly staff. Having said that, you can literally call into a support queue, put your phone down, go for an 8 mile run, take a shower and be back on the phone before you ever have a chance to speak to a human. If you need to cancel service, send an email to cancelrequest@protectame…. Put your account # in the subject line and your name/cancel notice in the body of the email.
My wife and I lived in Miami, Fl for many years. We called up Protect America and installed the system in my townhouse. We stayed in Miami for 2 more years and decided to move to the mountains in NC. I told them that I was transfering my service and they said no problem. To make a long story kind of short I got ill. Had an operation to remove my lung. Soon the Cancer came back and it was bad. Soon after, my wife passes away and I had barely enough money to pay for the house and car. I called them, but I needn't have have tried as they started calling my cell # 5 times a day and my home # 5 times a day. This continued until they transferred me to a collection company. I spoke with them today and settled. I am very happy that I will never have to deal with these people again.
BTW,when I did speak to them, I explained what happened and that I couldn't pay them or even install the system and their answer was, sell it to a friend or relative. I asked the guy if he was a maroon. (Dating myself.)
Do not under any circumstances get into a deal with these people. Keep your sign on date as it is automatically transferred if you don't cancel.
Never worked, paid five yrs, Comcast tactics trying to cancel... Absolute scumbags, just go Google them.
Updated: In response to the below message, yes you do have a 36 month contract, I am unsure what the point of stating that is, as your equipment and tech service is inadequate and never actually worked. So yes you do have a 36 month contract, it a good point that you make that people are stuck with shit that does not work for 36 months...
Boy, am I very disappointed in the reliability of the Protect America!s equipment! While in the hospital for two months I was getting FALSE alarm notices on my smartphone almost every day. My family and neighbors got sick of checking on my place each time. All alarms originated with random sensors. I can't wait to get to he end of my expensive contract to dump them!
Update 20 months later: Still hate this service! Nothing has changed other than now hating it more realizing I have a 36 month contract. Sounded okay at signing as only one of us knew how sorry their ewuipment was. Hooked! I can't wait until it expires.
This company is not easy to work with. If you try to cancel they keep you on the phone for as long as they can to wear you down. (I just had my SECOND hour long conversation to try to cancel). Even though they claim that you need to give 30 Day notice to cancel, they will bill you for up to 60 (the month you are in when you want to cancel plus the next month).
Their equipment is a little antiquated and you need to install it yourself and service it yourself.
My advice would be don't be a bargain shopper.
I would definitely give this company a negative rating if it was at all possible. I never would have agreed to a 3 year contract if I had realized there was no termination option available whatsoever. After less than a year, I have moved to a residence where I do not need this system and they have no sympathy or concern. They will tell you to have a family member or friend take over the service, but that is not an option. I do not recommend them and hope that everyone looking to get a home security service reads all of the reviews that also mirror my situation. Once you've signed, you are stuck for three years, no matter what. In this day and time, I don't believe anyone signs a contract for something that is service oriented so I would keep that in mind that this is a 3 year commitment with no options for termination!
I ordered a Protect America system and while the hardware showed up the installer, who I paid extra for, never showed for his appointment. When I called Protect America, they informed me that the appointment was never put in the system. When I asked to speak to a supervisor, I was told one would call me back within 5 minutes. Of course, no one called. Based on this experience I called back and asked for my service to be cancelled (I was still in the trial period) -- of course they couldn't do that either and said I needed to wait until Monday. I had better service from ADT and should have stuck with them. I do not recommend Protect America. Use them at your own risk!
I'm just glad I saw the red flags before I activated my system.
Holy Crap!! I ordered this system, the sales guy was nice, but wow what a bad experience. I currently have Front Point, have had them for 3 years. My contract was up and was slightly unsatisfied because the hardware I have with them is not the newest and greatest so I got hooked up with Protect America and decided to give them a try, not sure why I didn't check Yelp first.
When I ordered my system they setup an activation appointment for today at 6:30pm. So 6:30 rolls around and no one calls, 6:45, still no call. SO I call the activation number and I'm on hold for 20 minutes. At this point I start seeing the red flags and am frustrated enough to just call and cancel. FINALLY get through to someone and tell her I want to cancel and she asks if I already have a return label, I tell her no, she tells me to hold while she forwards me to the right department. HERE I am, sitting here on my couch on a Friday night while my dinner gets cold an hour later STILL waiting.
While I'm sitting here I realize that the system they sent me isn't even a cellular system. The current system I have is, and I explained to the sales person I want a system better than the one I have, why would I switch to pay the same price for a worse system? I also read there's a $79 "restocking fee" for returns. Even though I haven't used it, whatever, you're not going to trick me into activating a system with a company I already have 0 confidence in. I'll pay the fee, and I'll review this company on every review site. If I can save a few people from making the mistake I made then it's worth the $79.
There are several reviews on this company that have the same issues I have had. I am sorry I ever installed an alarm from them and if I could give the company customer service a 0 I would.
Save yourself the headache and go with with another security company. If you do decide to go in contract with them (3 year minimum), you better know for sure that you won't be relocating and/or eliminating the need for security system. The company had 0 forgiveness built in. AND when the contract is up, if you have not given them 30 day notice (NOT 29 days but 30 day written notice), they will charge you extra 2 months. I'm so glad I'm done with this piece of shit company/service!
Absolute worst customer experience and deceiving business practices.
Looking to report them to BBB and any other form of rating system available online.
Same story with contract, they specifically said I could cancel at any time (big for me since I move around a lot) and then they claim I signed a contract electronically which I did not.
Now I am fighting with collections to avoid having to pay 2 years of contract that Protect America tried to get from me.
DO NOT DO BUSINESS WITH THESE PEOPLE!
Stay Away!! They convince you with 'free equipment' without advising that cancellation for any legitimate reason is not allowed. (2 years into my contract I got engaged and moved in with my fiance- he already has a system). I accept that I signed a 36 month contract, but I have tried twice to cancel- and both times they completely refuse- and won't even allow me to pay out the contract to cancel. I am told that I must wait until 30 days before the contract expires before I can even start the cancellation process. (I guess they hope I forget to do it- but its already on my calendar!) As like other reviewers, I was told to 'sell it to a friend or family member'. There are too many companies now that are not contract binding- even the cellphone companies let you buy out of a contract- but not with PA! RUN RUN RUN AWAY!
Stay away from them! They will trick you and you will be stuck under contract! I signed a 3-year monitoring contract with Protect America on January 5, 2018. The contract allows me to use their monitoring system risk free for 15 days. On the sales call on Jan 5th, I specifically asked the representative if the key fob was included in the monitoring package, and he answered yes, admitting that he sometimes forgets little things like this here and there. The bulk of my security equipment was shipped on January 8, 2018, and I received the shipment on January 11, 2018. I promptly activated the system that night. While I was on the call, I noticed that the shipment did not have all the equipment that was promised. No key fob was found. I told a representative on the phone and she promised that a key fob will be shipped the following day so that I have all the items promised in my monitoring package. I received the package with the key fob on January 16th, and I have a picture of the shipping label that shows the package was shipped on January 12th, as the representative on the phone promised. On January 24th and January 25th, I called Protect America and requested to cancel my monitoring service. My request was refused even though all my equipment wasn't fully shipped out until January 12th. Yesterday was January 24th, it would have only been 12 days since the SHIPMENT of the package that completes everything I was promised when I signed up for the service. Despite being on the call for an hour today, the representative refuses to process my cancellation request. Buyers beware in dealing with this company as they are only in it to con your money.
UPDATE: 01.31.2018 - Adam from Protect America informed me that they will not cancel my contract. This company is the worst in every way possible. My advice would be avoid doing business with these people.
Terrible customer service. When I called to cancel my service I got hung up on 3 times. Refused to give me a return label, and kept asking why I was canceling even though I said I didn't want to discuss it. Pain in the butt to deal with
BE AWARE OF SCAM!!! this company is signing 3 years agreement without right to cancel without customer signature using stolen SS#. Multiple attempts to terminate illegally signed contract however representatives refuse to resolve any issue without paying off accumulated balance. No proper correspondence or communication. They clearly hide important information about cancelation policy in order to take advantage of customers. Even after 3 years contract is paid off they continue charging the account on monthly basis without any confirmation. Stay away from these scammers.
I have not had such a poor experience with a company ever. After moving I tried to cancel my service. The "retention" department is only available Monday through Friday. I waited on hold two different times for a total of 58 minutes. I finally got to talk to a human and was told he would send an email that I had to sign in order to verify I'm ending service and that it takes another 30 days for that to take effect. So I'm being charged for a system that is disconnected in a house in which I do not live. They could make the email cancellation process an online one and immediate but they choose to make you jump through so many hoops to cancel that it is PAINFUL. I'm infuriated at the way they treat customers like idiots. My bad for signing up with a "budget friendly" home security company.
Protect America is such a rip off. Their equipment is straight from the 90's and they rip you off when your contract is up. I hated their service because alarms would go off, sensors went bad after 6 months and their fobs are pieces of crap.
I finally get to cancel after 3 years so I call them up to cancel. After waiting 90 minutes on the phone I finally get someone from their "retention" office only to have them say I have to send them in a letter or email to cancel. In other words, "We're going to make it a complete hassle to cancel your account because we can't retain customers on service alone".
I submitted my cancellation request and wouldn't you know it I get another bill. They said I didn't cancel soon enough. So after waiting for 90 minutes on the phone, sending in a cancellation request via email they still say it wasn't good enough. They just want to ping me for another $60 on crappy service.
AVOID LIKE THE PLAGUE. COMPLETE RIP OFFS
You can not cancel service. They will not accept even a cancellation fee. They want the whole 3 year contract paid in full to cancel
Do not get it!! They have poor service and charge you for everything imaginable.
I have a 3 year contract and after only 9 months a sensor does not work, so that want to to charge me to replace it. I disputed and would not pay, so they were 'generous' to wave the fee for the part, but still wanted to charge me $10 for mailing their defective product.
Then i moved, informed them of the address change (i get bills to the new address), and 2 months later my alarm went off and they notified the prior addresses police.
Another month later, I tried to change cc for payment, and find out they are still going by the old address.
There are many better systems out there, all you need are motion sensors, not the window detectors that they rip you off on, and their motion sensor are not very sensitive.
you can buy better systems at Home depot for one time price instead of long term contract
I have NEVER written a negative review for any company but Protect America has really been the worst experience I have ever had with a business. I was locked into a 2-year contract in Maryland with them and I informed them that I was moving to California because of unforeseen circumstances. They claimed they didn't support the California market and that I would not be able to cancel my contract. 3 years later, I'm still paying for a service I haven't used for 2 years, I've been trying to cancel ever since but when I call support, no one wants to help. Horrible customer service and I would not recommend to anyone!
These systems will only work if you have a small house with strong cell signal. I used it for 2 years and had 3 false alarms because the stick on sensors fall off when the windows get how or fail because it got hot. Now that I've moved to a hilly area the console is offline more time than not but the support line keeps saying it's on. They won't let me out of a contract with only a few months to go telling me I need to get new equipment to use their service because they refuse to monitor the state of the art system that is built into the house. Don't bother with them and look for another company that won't lock you in for 3 years.
(Update) ** Customer service is ignoring any requests and told us if we want a transcription of the recorded phone calls, we will need a subpoena, that seems fair. **Longtime customer here (15 years) I was duped into signing a 3 year extension. I've decided not to have the service (it's not even hooked up). They refuse to let me out of my contract. Whatever happened to customer service? Does customer loyalty mean anything anymore?Protect America is just a money grab and no customer service. I would rate them zero stars if I could. I advise you to stay away from this company.