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Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.
LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Link Interactive: 9.5/10
Link Interactive: 9.5/10
Link Interactive: 9.4/10
Link Interactive: 9.5/10
Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.View More Reviews
Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.
I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.
I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.
After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.
These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.
I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds - DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home - starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can't believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or Alarm.com. I access my entire system through Alarm.com. The price through Costco is amazing! I compared my experience to a co-worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices - and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier - I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn't stick out!
I'm so glad I found Link Interactive!
We purchased our new Link Home Security system online through Costco. We like it a lot more than our old ADT system. The touchpad is a good size - very easy for us to see and use. Plus it has the weather! Even though I tore my achilles tendon (playing basketball), I was still able to install the entire system in a few hours without any problems.
Based on my research, Link Home Security provides the best overall value when you consider up-front and monitoring costs. The initial cost for the system was very reasonable considering the quality of the system we purchased. Plus our home insurance costs are reduced with the system! I highly recommend this system to anyone in the home security market.
Emily was great in helping me decide on a solution. I had compared many providers and never once did she say anything bad about the other vendors. She kept her patience with me while doing this and made sure I was comfortable with Link. The experience with her and the "non pushy" approach ultimately had an impact on me choosing Link to protect our home.
Link Interactive is Awesome, I have been a customer for 3 years. Can't be the monthly fee and there friendly customer support.
I also purchased my system through Costco. If you are handy at all, this is the way to go. Same equipment as the big players, but at much better prices. The packages were customizable, so I was able to get all the options I wanted without anything I didn't need. The ability to connect my garage door control, is very handy. Before I used to forget to close the door sometimes, so it's nice to be able to check from my phone and close if needed.
Their support was very responsive and helpful during setup, which is important, because these wireless systems are a bit more complicated to setup than the old wired systems.
Overall, I highly recommend if you're handy and willing to spend a little time. I liked that I was able to set everything exactly the way I wanted, rather than rely on an installer that I had no idea how good they would be.
Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.
The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $1,000.... not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
9/24 updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I'll leave it at 4. At any rate I would highly recommend Link.
When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we're waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they're neighborhood boys (one of whom is the son of a neighborhood officer) and they've broken into two homes already - even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations - they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don't turn off the alarm or they don't get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn't be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you're not bounced around to people you don't need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads - nearly everything they had - and it was about $800. You can get alerts on up to 10 sensors on your app, but if you want more it's less than $5 for another 10 sensors. We pay around $34/mo. Plus, it's all on cellular network so there's no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you're considering alarm systems, I highly recommend Link Home Security. It's one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you're in distress). We finally feel safe again. Thanks, Link Home Security!
We have been customer of ADT for more than 2 decades but recently decided to switch because ADT's monthly price is just soaring through the roof! Our past monthly due used to be around $30, and now it is more around $50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $150 or so with a monthly due of $30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-up discounts. The self-installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/disarm and all IOT-enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not 24/7 vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!
Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.
Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Yelp reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-it-yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $29.99 - less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers - not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.
I purchased the system directly through Link Interactive's 800 number via their website. I had an excellent sales experience and was able to use my existing sensors since my old security company used the same panel. Installation wasn't that difficult but I did have to read up on the panel a bit and make a couple of calls to Link Interactive tech support. Each time I called they were very helpful. They give you complete control of your system so you are free to expand it by buying affordable sensors. I love the control and ability to expand the system myself.
I just sign up with them recently they are awesome!! I was on the phone Alexis she very patient and very kind keep the good work!! Thanks
I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them - and they have the best prices with no hidden costs.
I found Link Interactive like everyone on Costco's website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.
I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an Alarm.com dealer, a cellular-based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/window sensors, smoke/heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don't mind self-installation, it's a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone's) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I'm very happy so far.
Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I've checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn't change a thing.
great home alarm. it's the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.
I am very happy with my new security system. I ordered it through Costco.com and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn't be easier.
They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-mobile Bay area the company notified us and fix the problem asap
This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment . I only hope that as they get bigger they don't lose the service:) keep up the great work guys!!!
Link was by far the best option for monitoring. I researched the self-monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn't have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for Alarm.com services. I also thought for the low price I'd get the standard customer 'no service'. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they've responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.
We got this system via Costco and have been very pleased. We got the 200 dollar home automation/security system and for what you get it can't be beat! It's super easy to install and it's also very easy to program. We've added a glass break sensor and another door sensor and it was simple to get them up and running.
It's alarm.com based, so we can do most everything from our mobile devices and it's nice being able to give logins to the cleaning people and relatives.
We've been very happy with Link Home Security!
We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT....
I can't say enough good things about Link Home Security. They have been nothing but professional before and after the sale. They can get you fixed up with what ever type of equipment you need to protect your family and home. I have recommended them to a lot of home owners in our area. To have access to your system with your smartphone is a great option. I had issues with mine and they were able to get it repair really quickly. A Very dependable company to do business with.
The system was extremely easy to install. It took me probably less than 2 hours to get it wired up and configured. Debbie has been a pleasure to work with. She has been extremely helpful in getting my system configured and working the way i want it.
The iphone app works great, and its so easy to use. I am extremely happy with this security system so far, and its priced well.....no complains so far.
I recently switched from ADT to Link, primarily because the costs were going to be significantly less, and I was going to get greater functionality than my old ADT system provided. But after making the purchase I discovered that Link has fantastic customer service! The person I have dealt most with, Debbie, has been incredibly helpful, even offering to take my calls on Sunday, her day off, to try to help me with a tricky installation problem. When we couldn't get some of my old ADT sensors to switch over, she happily offered to accept a return of some of my unneeded equipment and credited me so that I could substitute those old sensors with new 2Gig wireless ones! So far, everyone I have dealt with at Link has been courteous, helpful and a pleasure to deal with -- a real rarity with over-the-telephone or internet businesses! I hope they are able to keep this level of service up as they grow.
installation instructions are very poor. This caused me to install, remove and install several sensors, ugh. Customer support limited to day time hours mtn time only. This is really frustrating if you work during the day and can't get through to customer service. Each time I called I was on hold for thirty minutes only in the end of waiting get a recording that I had to leave my name and they would call back.
Once you do finally reach a rep. they are helpful and friendly.
I will up date this review when I finally get the system up and running, assuming that happens.
I find the company in general to be satisfactory. This is my third alarm company in a span of approximately thirty years. The first was the best, in terms of customer service and interpersonal relations. This present company seems to function at an acceptable level with the exception of the fact that I have told them on many occisions that I prefer the use of my family name as opposed to their casual "first" name philosophy. For some reason they find it difficult to accept this request. Secondly in the almost three years that I have been with them, I have experienced difficulty on more than one occasion, in getting competent assistance in the installation of add-on sensors. In addition to not having the knowledge, some agents could not even point me to an online or catalog reference.
I would put 0 stars if there were that possibility. The company must have posted those positive reviews themselves because those review do NOT the company the we have dealt with. Link Interactive has been totally unhelpful. They have been dishonest, uncommunicative and unresponsive. I REALLY want to warn everyone to avoid this company. I wish someone had warned us.
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We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.View More Reviews
After doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.
I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.
One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!
The customer service was absolutely terrible. I ordered Brinks Home Security monitoring service with a nest secure system. When the system was delivered 2 days late I plugged it in as instructed but was unable to activate the account. After being on the phone with customer service and technical support for nearly 5 hours I finally discovered that the nest secure system wouldn't work because we do not have T-Mobile cell service coverage in our area. No one during the ordering process confirmed that the service would work.
I would give this company zero Stars if I could. When I first joined in the salesman came to my home. He informed me that I would be signing a 12-month contract for my home security. It is very unfortunate for me that I failed to read the fine print because I unknowingly signed a five-year contract rather than a 12-month contract. When I called a year ago to get my rate reduced since I was paying almost $50 a month for a service that I really wasn't even using because I never actually armed my stupid security system in the first place they never informed me that I was still under contract and offered to meet the price of the company I had threatened to switch to if I continued with a 12 month contract.
We signed up with Monitronics home security 3 years ago. We recently had a baby and are having to cut down on our expenses. We decided to get rid of our home security system especially due to the rate increase. My husband called to cancel since we were told when we signed up we could cancel without penalty. It turns out we signed a 5 year contract and the only way to get out of it is to pay it off. So now we are stuck with an alarm system we can't afford for 2 more years! I never would have signed a 5 year contract under these conditions. I feel like the salesman who sold us the system was dishonest so now we are stuck with a new company for 2 more years. I would pay an early termination fee but paying off our contract to cancel service is ridiculous. I will not be recommending this company to anyone. I am very dissatisfied and feel like we were lied to.
I told the representative that I would not sign a 36 month contract and to cancel everything we had spoken about. After three or so phone calls the first day I was assured that if he couldn’t give me a month-to-month that everything would be canceled. I returned from vacation to find that I had been charged for something I did not want and spent the next three days trying to find someone to actually pick up a phone and help me. I will never be back as a customer. I loved LiveWatch but it’s not even close to the same now.
I had been with MONI for more than 10 years and was considering canceling when I moved. I called MONI to tell them I was moving and they offered to install equipment at my new home for $199 and continue the rate I had been paying with a new five-year contract. I agreed and it has been nothing but grief since! They have tried to bill me $600 for install repeatedly and on top of that my monthly monitoring rate increased. I didn't know at the time I had called that they had recently increased my rate. I had assumed the rate they quoted me was including tax. After numerous phone calls, I think I have the install price straightened out but am stuck with the increased rate for a 5 year contract. Plan on telling them where to go once my contract is up.
Originally contracted with Monitronics years ago. Was never notified that Brinks took over the company. Have been trying to cancel my services for several weeks. Every time I call the representative says they're sending an email that I should receive within a "week." Really? An email should arrive in seconds, not days. Needless to say, Brinks has not sent any email with instructions for terminating my account, despite repeat calls and verification of my email address.
When I think of home security, smoke and fire protection is essential. Seems the dirty little secret these days is that the new systems that are digitally based as opposed to the older analog systems cannot handle the signals from smoke and fire alarms, and thus are not included in the popular promotional packages.
We signed up when the company was Monitronics, the sensors are literally stuck on to the windows with cheap adhesive. I’ve had police officers tell me, "In the event of an actual emergency please just call us 'cause this takes too long," but still kept it until recently when it came to light that even after calling them to update with new bank account information they continued attempting to debit the old account while still pulling the payment from the new account. This resulted in bank fees to the tune of 700 dollars on an account that should have never been debited... When I spoke with their customer service rep all she would say was "well we refunded a 25 dollar fee." But then you guys continued to try to use the same account I told you was no longer valid 30 more times. Awful customer service, awful billing practices. Never again will I use Brinks and I'll make sure every military family I know, knows not to use them as well.
Total imbeciles. They installed another Security Camera. No issue, except Bozo put the WiFi signal connection near the garage door opener. Oh what fun... The garage door opens at all times day and night...and the camera can’t connect because the WiFi is communicating with the garage door. I paid the Garage Door Company thinking maybe there was an issue, yet nope it’s Stinky Brinks and they want to charge me to repair their issue. I never had an issue with Moni...nor ADT before. Brinks stinks! The cust Service Person, "You’re bothering me because you aren’t happy". Well Kim, I’m not but you shouldn’t have a job. Value... It doesn’t work. It malfunctions. It sucks, Installation... Lousy... Monitronics knew what they were doing. These bozos were lousy. Nice but didn’t know a thing.
My unit went out and I called on a Friday, they scheduled a contract company to come on the following Thursday. The contractor stated my unit is on backorder until sometime in September hopefully. I am by myself all night and husband works midnights, I informed brinks that I needed a system within a week preferably. They stated my sensors only go with my existing unit so they can’t do that. Stated I will have to wait. I am disturbed that the company’s sole purpose is to provide security, yet they are with letting me go a minimum of 3 weeks without a security system. I am very disappointed on how this was handled. I started with NorthStar then Moni bought them, then Brinks now own them. Sad to see these small companies that go above and beyond being bought out by huge companies that see its customers as a number and not a priority.
Warning to all considering LiveWatch
A year ago I thought LiveWatch would be a good system for a home I was having construction work done on. The no contract seemed appealing- or so I thought. Things happened with my job to keep me away from being there to set it up. I repeatedly got called with appointments being scheduled for me, and I repeatedly told them no... I'm not there, I don't know when I will be. I'm away from my home state sometimes months at a time. The calls and emails kept coming until I blew up and demanded they cease calling. I was told I "had" to have an appointment and they'd just push it out a couple of months. No that's not ok. Don't call me , I'll call you. Finally they did listen to me... that is- for a while.
Fast forward one year and boom back to the barrage of numerous calls and emails with appointments being set for me- guess what - NO I'm still not in the same state so there will be no set up. Because of the harassment of numerous emails and calls I want NOTHING to do with this company. I blocked their number and they still manage to get through.
I am at the point of having a lawyer send them a letter to cease and desist.
Nobody likes being badgered like that.
This company's tactics are horrible.
I was originally excited to get this system. From all fronts everything looked and sounded great! No contract so that made it even better. However, the equipment stop functioning properly after 1 week. Two calls to customer service, having to wait for a response via email, and still no fix. I ended up going with Blink, a much easier system to install with zero issues. Advice for the company: improve your customer service response time and please try to get it right thr first time for your future customers.
this is a disguisting company. they call me 100 times per day in spite of asking them not to call. stay away from this desperate for business, unprofessional company
I was sent incorrect equipment and they missed 2 activation calls to me. I am returning system. They promise you everything but outside of the sales line it is impossible to get hold of anyone.
I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??
I, ALONG WITH 99% OF THOSE LEAVING A REVIEW, HAVE HAD THE WORST EXPERIENCE WITH MONI/BRINKS. I was a VERY SATISFIED ADT customer, who was sold a MONI contract, by a very charismatic, deceiving 3rd party contractor. Unfortunately I fell for it, only because he was "local", and it was less expensive. I have been experiencing false alarms, the inability to connect with customer service and when I do get thru, have been put on hold for over an HOUR, (ESPECIALLY during the weekend and off hours) when those alarms went off, an INCREASED monthly payment which is higher than I contracted for, the inability to contact the third party contractor, which MONI stated I was "married to for a year", etc.
This is the first time I have had home security. I purchased this after a package was stolen from my front porch. The most important thing to me was the video camera. Well, they sold me an inside camera that they said would work through my front window to look at my porch. WRONG!!!! The reflection from the glass and the sunlight cause the camera to record everything BUT people coming up to the porch. After calling support and having them look at how the camera was seeing things, they said I needed an outside camera. So, I had to pay someone $150 to install the camera outside above the porch. The camera worked fine for a few days, then my internet service provider said I needed a new modem because the one I had was a known problem. When I switched it out, my camera no longer worked. I called support again, and they said I had to reset the camera. But I had to wait until someone could bring a ladder and reach the button to reset it. So, after it was reset (according to the directions on the site), the camera was not seen. I tried to call support while there was still someone here who could do whatever needed to be done to get this working. After being on hold forever, a recording said I had to leave a message. I got an email response TWO DAYS LATER!!! Of course, there was no one here to help at that time. I tried to log in to give it another try today, hoping that somehow the camera would be seen. I can't even log into the site! I opened the chat, but have been waiting for over 20 minutes for someone to chat with. I am going to cancel my account. Customer service is horrible!!! I've not had to rely on them for any emergencies, but I can't imagine they would be any better at that than they are with their customer service. Not worth the money or the trouble.
So all companies may fall short from time to time and I really did try to give Brinks a chance to make things right and in the end they lied soooo many time and get Money even though I canceled 3 days after activating. They sent me the wrong equipment and had to send an additional shipment and required me to send back the wrong equipment they sent. They said 15 minutes to self installed-I was on the phone for 3 hours-I am a very computer savvy. When the system was armed for the 1st time at 10pm-the motion detectors went off at 12am-scared the hell out of us. We look around the house saw nothing, laid in bed scared then they went off again at 2am. I turned off the panel-nothing there!