Link Interactive Reviews (2018)

Link Interactive

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Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.

Home Security Scores

Overall Score: 9.5/10

Customer Satisfaction: 9.5/10

Features: 9.4/10

Equipment: 9.5/10

Equipment Price: $0-$367+

Monitoring Price: $31/mo-$41/mo

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Overall Takeaways

Link Interactive provides good equipment for a fair price and integrates with Z-Wave and Alarm.com technologies. They have solid reviews from customers on their customer service and ability to solve problems that arise during installation and afterwards.

Here are some examples of what customers say are some of Link's biggest advantages:

  • Great Customer Service
  • Good Security & Smart Home Features
  • Price Competitive Offering
.

In addition to these positives, there are a few one-off complaints from customers about Link's service. Here's what they mention as the biggest disadvantages:

  • Installation Instructions Were Hard For Some
  • Shorter Customer Service Hours

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Product Details

Link Interactive offers three different tiers of monitoring services along with various equipment packages and customizable add-ons. There are deep discounts on equipment for monitoring subscribers.

Link Interactive's Equipment

Link Interactive's equipment is high end with options from 2GIG and Qolsys. They have two different packages with introductory discounts associated. Here are the details of their packages (Note: You can add-on cameras, smart thermostats, and other smart home or security features to either of these packages).

PackageDetails
Default 2Gig Go!Control Package
(Included w/ Gold Monitoring)
  • 2Gig Go!Control Panel
  • Yard Sign
  • 1 Yard Sign
  • 3 Window Decals
Qolsys IQ Package
($199 w/ Gold Monitoring)
  • 1 Qolsys IQ Panel 2
  • IQ Motion-S
  • 3 IQ Door/Window Mini Encrypted
  • Free Yard Sign & Window Decals

Link Interactive's Monitoring

Link Interactive also provides 3 different professional monitoring plans with various features associated. Here is the full breakdown:

PlanDetails
Standard Plan
($31/mo)
  • 100% Cellular Monitoring
  • Intrusion, Fire, Crash & Smash Alarm
Gold Plan
($36/mo)
All the features from the Standard Plan and:
  • Remote Control From Online App
  • Energy Management
  • Light, Locks, Thermostat Control
Elite Plan
($41/mo)
All the features from the Gold Plan and:
  • HD Video Monitoring (On Demand, Scheduled, & Motion Activated)

Security & Monitoring Quality

Customers and experts agree that Link Interactive has some of the best services available for home security with some of the most transparent pricing. There are a few negative reviews that mention issues getting in touch with customer service during off-times. Also, Link Interactive requires the customer to install the package and this can be a difficult process for some. There has been customers that have been frustrated by trying to install their system over the weekend and not being able to get customer support help.

However, despite the few negative reviews, most customers love their Link Interactive package and find that the combination of great customer service and high quality equipment with an affordable pricetag is a good reason to invest in a Link Interactive home security package.

Alternatives

Frontpoint

Although Link Interactive is an extremely well-rated company, there Fronpoint wins out on ease of set up, portability and overall monitoring service. Frontpoint makes installation easy on its customers and have great reviews from experts on the monitoring service. It is our top overall for home security.

Vivint

For those that want a scalable smart home and home security system, Vivint is a high end system that is customizable, competitively priced, and scalable. It also gets good reviews from experts and customers for staying ahead with the latest technologies.

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Browse Link Interactive Customer Reviews

Love my 2Gig smart home security

Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.

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Home Security Score: 9.5 / 10 from 36 Ratings